Boutiquehotell i Rota do Vinho do Porto

"I unintentionally made two reservations within minutes due to what appears to have been connection issues. The hotel clerk informed me of this, and I immediately started the process of cancelling one of the rooms. Despite the fact that the bookings were made only minutes apart and that I used just one room, hotel management refused to cancel the duplicate reservation or show any flexibility. This was not an attempt to misuse the system — it was an obvious booking error that could have been resolved with basic understanding and good customer service. Instead, the hotel chose to prioritize policy over fairness. Experiences like this are a clear example of how rigid profit-driven decisions can override common sense and customer care. The stay itself was fine, but the handling of this situation left a disappointing impression and made the experience feel unnecessarily rigid."