Thank you for the glowing review! We're thrilled to hear that you had such a fantastic experience with us. We appreciate your support and look forward to serving you again in the future.

Thank you so much for sharing your experience! We're thrilled to hear that you enjoyed your stay with us and that our convenient location and delicious breakfast buffet made your visit even more memorable. We hope to welcome you and your family back again soon! If there's anything else we can assist you with, please don't hesitate to let us know.

Thank you for awarding us a perfect score! We're thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction means the world to us, and we're grateful for your kind words. We look forward to the opportunity to host you again in the future!

Thank you for awarding us a perfect score! We're thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction means the world to us, and we're grateful for your kind words. We look forward to the opportunity to host you again in the future!

Thank you so much for your kind words! We take pride in providing excellent service with a friendly touch. We're thrilled to hear that you had a positive experience with our staff and breakfast. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

We're delighted to hear that you enjoyed our clean facilities and convenient location near the lake! It's wonderful to know that you had the opportunity to take advantage of the nearby restaurants and scenic walks. We strive to provide a comfortable and enjoyable experience for all our guests, and we're thrilled that you had a positive stay. Thank you for taking the time to share your feedback, and we hope to have the pleasure of welcoming you back again soon!

Thank you so much for your kind words! We take pride in providing excellent service with a friendly touch. We're thrilled to hear that you had a positive experience with our staff. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

Thank you for sharing your experience with us. We're committed to continuously improving, so we appreciate your feedback. If there are specific areas where you believe we can enhance our service or facilities, please let us know. Your input helps us provide a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience during your stay at our hotel.It is our utmost priority to ensure that our guests feel comfortable and well taken care of, so we are delighted that you found your room to be comfortable and that our staff exceeded your expectations. We will be sure to pass along your kind words to our team members, as they work hard to provide exceptional service to all our guests.We hope to have the pleasure of welcoming you back again in the future for another fantastic stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel to be comfortable, modern, and an overall pleasant place to stay.We sincerely apologize for any inconvenience caused by the delay in housekeeping services during your visit. We understand the importance of having a clean and well-maintained room, and we regret that we fell short of meeting your expectations in this regard due to a shortage of housekeeping staff.Please rest assured that we take your comments seriously and will address the issue promptly to ensure that such occurrences are minimized in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience on your next visit.

Good Morning Mr ScottThank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay in room 101. Your comments are deeply concerning, and we take them very seriously as we strive to provide every guest with a comfortable and enjoyable experience.We regret that the noise disturbances from the nearby bar and gym disrupted your rest. Please know that we are actively working to address these issues to ensure that future guests do not encounter similar disturbances. Additionally, we understand the importance of a peaceful environment for a restful stay, and we apologize for falling short of meeting your expectations in this regard.In light of your experience, we would like to extend our sincerest apologies and a full refund of your stay will be processed as discussed. Your satisfaction is our top priority, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Once again, we apologize for any inconvenience caused and thank you for bringing these concerns to our attention. Should you have any further questions or require assistance, please do not hesitate to contact us directly.Front Office/Reservations ManagerShuichi IwataPullman Rotorua

Thank you for the review! We're thrilled to hear that you had such a fantastic experience with us. We appreciate your support and look forward to serving you again in the future.

Thank you for sharing your feedback with us regarding your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations and for any inconvenience you may have encountered during your time with us.We take all guest feedback seriously and use it as an opportunity to improve our services. Your concerns regarding your stay have been noted, and we will take immediate steps to address them to ensure that future guests do not encounter similar issues.If you would like to discuss your concerns further, please do not hesitate to contact us directly.

Thank you for the review! We're thrilled to hear that you had such a fantastic experience with us. We appreciate your support and look forward to serving you again in the future.

Thank you for the glowing review! We're thrilled to hear that you had such a fantastic experience with us. We appreciate your support and look forward to serving you again in the future.

Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration caused by the issues you encountered during your stay. Your feedback is invaluable to us, and we are taking immediate steps to address the room configuration, valet parking process, and communication gaps to ensure a smoother experience for our guests in the future.We understand the importance of meeting your expectations, and we regret that we fell short on this occasion. Please know that your concerns have been noted, and we are committed to making necessary improvements. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.

Thank you for the glowing review! We're thrilled to hear that you had such a fantastic experience with us. We appreciate your support and look forward to serving you again in the future.

We're sorry to hear about your experience. Please accept our sincere apologies for any inconvenience caused. We value your feedback and will use it to improve our services. If there's anything specific you'd like to address, please don't hesitate to reach out to us directly.

Thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay, including the bathroom arrangement, peeling wallpaper, and uncomfortable bed. We take your comments seriously and will use them to make improvements where possible. We hope to have the opportunity to welcome you back and provide a better experience in the future.

Thank you for sharing your feedback with us. We appreciate your input and apologize for any inconvenience caused by the glass toilet cubicles. We'll certainly take this into consideration for future improvements. If there's anything else you'd like to discuss, please feel free to reach out to us directly.

Thank you for the glowing review! We're thrilled to hear that you had such a fantastic experience with us. We appreciate your support and look forward to serving you again in the future.

Dear Ian,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our location convenient, our staff warm and helpful, and your room excellent. It's always our goal to provide a comfortable and enjoyable stay for our guests, and we're thrilled to know that we succeeded during your visit.Additionally, we're pleased to hear that you enjoyed your dining experience at our restaurant. Our team works hard to create a delightful culinary experience, and it's rewarding to receive positive feedback.We truly appreciate your kind words and hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or any areas where we can improve, we'd love to hear more.Thank you once again for choosing our hotel, and we look forward to serving you again.Best regards,

Dear Renee,Thank you for sharing your feedback with us. We appreciate your choice to stay with us and taking the time to highlight both positive aspects and areas where we can improve.We're pleased to hear that you found our deluxe room spacious and clean. However, we genuinely apologize for any discomfort you experienced with the bed. Your input is invaluable, and we take your comments about the bed's firmness seriously. We will certainly review this concern and explore ways to enhance the comfort of our bedding to better meet our guests' expectations.Regarding the lack of towel hangers or hooks in the bathroom, we understand the importance of such amenities for the convenience of our guests. We will address this promptly to ensure that future guests have a more enjoyable and functional experience during their stay.We're glad to hear that you found our restaurant adequate, and we appreciate your overall positive assessment of our hotel. Our aim is to provide the best possible experience for our guests, and your comments assist us in achieving that goal.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future with an improved experience.Best regards,

Dear Guest,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and apologize for any inconvenience you experienced.We're glad to hear that you found our location favorable and the hotel clean. However, we apologize for the inconvenience caused by the pillar in your room. Your observation about the impact of remodeling is duly noted, and we'll assess how we can improve the room layout to enhance our guests' overall comfort.Your feedback is invaluable in helping us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future with an enhanced experience.If you have any further comments or suggestions, please feel free to share them with us. We are committed to making our guests' stays as enjoyable as possible.Best regards,

Dear Chien Fang, Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you had a 5 out of 5 stay with us.It's fantastic to know that everything met or exceeded your expectations. We strive to provide the best possible experience for our guests, and your feedback is a wonderful validation of our efforts.If there's anything specific you loved about your stay or any team member who stood out, we would love to hear more. Your insights can help us continue to provide excellent service.We truly appreciate your choice to stay with us and hope to have the pleasure of welcoming you back for another exceptional stay.Best regards,

Dear Mi Kyoung,Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you had a 10 out of 10 stay with us.It's fantastic to know that everything met or exceeded your expectations. We strive to provide the best possible experience for our guests, and your feedback is a wonderful validation of our efforts.If there's anything specific you loved about your stay or any team member who stood out, we would love to hear more. Your insights can help us continue to provide excellent service.We truly appreciate your choice to stay with us and hope to have the pleasure of welcoming you back for another exceptional stay.Best regards,

Dear John,Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you had a 5 out of 5 stay with us.It's fantastic to know that everything met or exceeded your expectations. We strive to provide the best possible experience for our guests, and your feedback is a wonderful validation of our efforts.If there's anything specific you loved about your stay or any team member who stood out, we would love to hear more. Your insights can help us continue to provide excellent service.We truly appreciate your choice to stay with us and hope to have the pleasure of welcoming you back for another exceptional stay.Best regards,