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Recensioner av Silver Fern Rotorua Suites & Spa

5 out of 5
Silver Fern Rotorua Suites & Spa
326 Fenton Street, Rotorua

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 571 av 827 recensioner" "
8 - Bra i betyg. 213 av 827 recensioner" "
6 - Okej i betyg. 25 av 827 recensioner" "
4 - Dåligt i betyg. 10 av 827 recensioner" "
2 - Väldigt dåligt i betyg. 8 av 827 recensioner" "

9,6/10

Renlighet

9,6/10

Personal och service

9,0/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jonas & Marlene

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Shirley, pasadena

Reste med sin partner
Just did not get any spa salt the second day! Great tub but very deep! And can be dangerous and slippery.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Tatiana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
very clean small unit
Bodde här 1 natt i maj 2024
Svar från Silver Fern 12 maj 2024
Hi Tatiana, thank you for staying with us and appreciate the review. Look forward to your next stay!

10/10 Fantastiskt

MY

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I really like this hotel. It is very good for the family. I Will be back again. The owner is lovely. Location is excellent very close to McDonald. The three bedroom suit is very big and spacious and clean
Bodde här 1 natt i april 2024
Svar från Antony 8 maj 2024
Hi My, thank you for staying with us and we appreciate you feedback. Thank you and we hope to accommodate you again on your next visit.

10/10 Fantastiskt

Leanne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We really enjoyed our stay here, would definitely recommend for a get a way
Bodde här 2 nätter i mars 2024
Svar från Antony 4 apr. 2024
Hi Leanne, thank you for staying with us and appreciate the review and your kind words. Thank you!

8/10 Bra

Tamon

Reste med familjen
Gillade: Personal och service
Very kind stuff
Bodde här 2 nätter i mars 2024
Svar från Antony 4 apr. 2024
Hi Tamon, thank you for staying with us and appreciate the review and feedback. Thank you!

6/10 Okej

Hyunmi

Reste med familj och småbarn
Located conveniently. It took about 30 minutes to check in because the room was not ready even after 2:30 pm. Even though they knew I was wrongly charged more than should be (about $20) they would not correct it or wave it for the cost ($20) of a baby cot, which I had to pay it there as an extra. The 2 bedroom was way smaller than on their ads., dark, smelly, and dated. Definitely an over-priced accommodation and not going back.
Bodde här 2 nätter i mars 2024
Svar från Silver Fern 26 mars 2024
Hi Hyunmi, thank you for your feedback. We do apologize for the mistake of extra 20 of the baby cot charged to you and we will refund to you if you could kindly provide us the bank details, sorry about that..... We appreciate your patience while the outsourced engineering fixing the mirror of that particular unit while you checked in, and we tried to provided an upstairs apartment as an alternative, unfortunately it was not convenient for your party. We are sorry that the experience did not meet your expectation and we hope to welcome you back to experience our usual exceptional customer services. Thank you.

10/10 Fantastiskt

Marion

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bed was so comfortable! Definitely felt like a very luxurious experience. Big thank you to Helen at reception - so warm and friendly. She really made us feel special.
Bodde här 4 nätter i mars 2024
Svar från Antony 27 mars 2024
Hi Marion, thank you for staying with us and appreciate the review and kind words. Thank you!

10/10 Fantastiskt

William

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
You need to be prepared for the smell from the hot springs
Bodde här 2 nätter i mars 2024
Svar från Antony 27 mars 2024
Hi William, thank you for staying with us and appreciate the review and feedback. Thank you!

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Antony 27 mars 2024
Hi John, thank you for staying with us and appreciate the review. Thank you!

8/10 Bra

Junghwa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Antony 7 mars 2024
Hi Junghwa, thank you for staying with us and appreciate the review. Thank you!

10/10 Fantastiskt

Ryan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a room where 3 of the 5 walls were full windows to the walkway to all the rooms. This gave a lot of light and good views, but also meant anyone could see into the room, so I mostly just shut all the curtains the whole time. Parking was very good, and the room was very large. Shower in bathroom was set up as a jacuzzi-shower, so there wasn't walls keeping the water in the tub very well. Staff was friendly and provided amenities even upon late arrival
Bodde här 2 nätter i februari 2024
Svar från Antony 28 feb. 2024
Hi Ryan, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Fantastiskt

Sandy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Antony 7 mars 2024
Hi Sandy, thank you for staying with us and appreciate the review. Thank you!

8/10 Bra

Timothy, DOLLAR

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A large unit that suited our needs. Conveniently located with ample parking. Lots of space.
Bodde här 1 natt i februari 2024
Svar från Antony 28 feb. 2024
Hi Timothy, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Fantastiskt

Shanelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a wonderful time! The staff are super friendly, the room was clean and comfortable, and the hot tub is huge! Will definitely go back!
Bodde här 2 nätter i februari 2024
Svar från Antony 26 feb. 2024
Hi Shanelle, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Fantastiskt

Jaini

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Antony 26 feb. 2024
Hi Jaini, we're glad you're happy with our service at Silver Fern Rotorua.

8/10 Bra

Thomas

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Antony 26 feb. 2024
Hi Thomas, we're glad you're happy with our service at Silver Fern Rotorua.

10/10 Fantastiskt

KAORU

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
スタッフさんが親切で笑顔があり、テキパキと要望に応えて下さいました。設備も最高で、ジャグジーを堪能。長期滞在も楽しめる宿です。
Bodde här 1 natt i februari 2024
Svar från Antony 26 feb. 2024
Hi Kaoru, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Fantastiskt

Valerie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is extremely central and easy to access travel and dining needs
Bodde här 3 nätter i februari 2024
Svar från Antony 26 feb. 2024
Hi Valerie, we're glad you're happy with our service at Silver Fern Rotorua.

8/10 Bra

Geoffrey

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Liked large in-room tub and the spacious bathroom. Kitchenette was small and without a stove. Room had several flies buzzing around because the windows have no screens. Unable to get rid of them.
Bodde här 2 nätter i februari 2024
Svar från Antony 26 feb. 2024
Hi Geoffrey, we're glad you're happy with the facilities at Silver Fern Rotorua. Please accept our apologies on the flies as they are inevitable during summer time, fly sprays are prepared in the kitchen to solve this issue. We hope we can accommodate you again to deliver our normal high standard excellence.

8/10 Bra

Penelope

Bodde här 1 natt i februari 2024
Svar från Antony 26 feb. 2024
Hi Penelope, we're glad you're happy with our service at Silver Fern Rotorua.

10/10 Fantastiskt

Christopher, Elkhart

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The price was good and the location met our needs. I'd stay again.
Bodde här 2 nätter i februari 2024
Svar från Antony 26 feb. 2024
Hi Christopher, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Fantastiskt

Kyungbae

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Antony 26 feb. 2024
Hi Kyungbae, we're glad you're happy with our service at Silver Fern Rotorua.

10/10 Fantastiskt

yan sui

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Silver Fern 29 jan. 2024
Dear Yan Sui,Thank you kindly for your great feedback and we are really pleased to hear that you have enjoyed your stay with us.Wish you a very happy new year and we look forward to welcoming you back next time. Warm regards,

8/10 Bra

Dave

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Good overall .Daily Servicing of the apartment needs improvement as bathroom items and tea/coffee items not refilled .
Bodde här 3 nätter i januari 2024
Svar från Antony 26 feb. 2024
Hi Dave, thank you for your feedback. We're glad you're happy with our service at Silver Fern Rotorua, and we will look into the matter you have raised.

8/10 Bra

Dacia

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The room was very comfortable, clean, and had convenient amenities such as a kitchenette, (cold) air conditioning, all the necessary toiletries, plenty of hot water and good water pressure. The curtains had seen better days, there was peeling paint in the bathroom, and other signs of wear and tear. The front desk staff were friendly and helpful. Overall, pretty good place for a budget price. We stayed 3 nights and were fine with it.
Bodde här 3 nätter i januari 2024
Svar från Antony 26 feb. 2024
Hi Dacia, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua. We appreciate your feedback and will do a follow up check at the room. Thank you.

10/10 Fantastiskt

Tracey

Bodde här 2 nätter i januari 2024
Svar från Antony 27 mars 2024
Hi Tracey, thank you for staying with us and appreciate the review. Thank you!

2/10 Väldigt dåligt

RENE

Bodde här 4 nätter i januari 2024
Svar från Antony 24 jan. 2024
Hi Rene,We're sorry to hear our service didn't meet your expectation and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.It would be helpful if you could provide detailed comment so we can take the necessary steps to improve our service at Silver Fern Rotorua.Thank you for staying with us.Management/Silver Fern Suites & Spa

8/10 Bra

Sheridan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very accommodating staff very friendly. Very nice room
Bodde här 1 natt i januari 2024
Svar från Antony 24 jan. 2024
Hi Sheridan, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

4/10 Dåligt

Alayna

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Cockroach jumped out of coffee machine. Was upgraded to executive room upstairs. Shouldhave stayed with my original booking through expedia.
Bodde här 1 natt i januari 2024
Svar från Antony 21 jan. 2024
Dear Alayna,Thank you for your review and choosing Silver Fern Rotorua. Please accept our apologies for not meeting your expectations on this occasion. The free room upgrade is a courtesy offer to put you in a better and bigger room which you did enjoy. We genuinely share your frustration and disappointment experiencing this unexpected situation and please accept our apologies for that. We do hope to have an opportunity to welcome you back to experience our more typical standard of excellence next time.The Management Silver Fern Rotorua

10/10 Fantastiskt

Vivienne

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spacious motel, friendly staff with the added bonus of a spa bath in the bathroom
Bodde här 2 nätter i januari 2024
Svar från Antony 24 jan. 2024
Hi Vivienne, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

8/10 Bra

Karen

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff and room was well equipped. Didn’t mind it was a 5 minute drive to town.
Svar från Antony 24 jan. 2024
Hi Karen, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

8/10 Bra

Kerisha

Bodde här 1 natt i januari 2024
Svar från Antony 24 jan. 2024
Hi Kerisha, we're glad you're happy with our service at Silver Fern Rotorua.

10/10 Fantastiskt

MARTHA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice motel in convenient location.
Bodde här 2 nätter i oktober 2023
Svar från Antony 24 jan. 2024
Hi Martha, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Fantastiskt

Adam

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fun little spot in Rotorua. Lovely caring staff wi
Fun little spot in Rotorua. Lovely caring staff with top notch hospitality. Very thoughtful to give us a quiet spot in the back for the kids to do their thing.
Bodde här 2 nätter i januari 2024
Svar från Antony 24 jan. 2024
Hi Adam, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua. Hope to see you next time.

4/10 Dåligt

Gagan

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Antony 24 jan. 2024
Hi Gagan, we're sorry to hear our service didn't meet your expectation and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.If would be helpful if you could provide detailed comment so we can take the necessary steps to improve our service at Silver Fern Suites & Spa.

6/10 Okej

Bryce

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A nice motel close to downtown. It was about a 20 minute walk to the downtown area. It did smell pretty strongly of sulfur, but that's just because it's close to the hot pools. The indoor hot tub was fun.
Bodde här 2 nätter i december 2023
Svar från Antony 24 jan. 2024
Hi Bryce, welcome to the geothermal wonderland. Thank you for your kind feedback! We're glad you're happy with our tub at Silver Fern Rotorua.

10/10 Fantastiskt

Bren

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The lady at the front desk was an example of how all front desk people should be, happy, polite very genuine. Great place
Bodde här 1 natt i december 2023
Svar från Antony 24 jan. 2024
Hi Bren, thank you for your kind words! We are glad you enjoyed our service at Silver Fern Rotorua, and we hope we can accommodate you again in the near future.

8/10 Bra

Renetta

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Antony 24 jan. 2024
Hi Renetta, thank you for your kind review. We are glad you enjoyed your stay with us.

8/10 Bra

BART

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was nice, a bit dated in the bathroom and could use a new couch in our unit. Overall was good, beds were very comfortable, kitchen was small, but had what we needed to eat breakfast in suite.
Bodde här 3 nätter i december 2023
Svar från Silver Fern 21 dec. 2023
Hi Bart, thank you for staying with us and appreciate the feedback!

8/10 Bra

Stephanie

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Silver Fern 21 dec. 2023
Hi Stephanie, thank you for staying with us and appreciate the review.

8/10 Bra

tokuhiro

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
日本人旅行者には、バスタブは非常に嬉しい設備。タオルハンガーに、温風が当たり簡単な洗濯物は、翌朝には、乾いている。施設付帯のコインランドリーが、現金以外でも、使用可能であればより利用しやすい。
Svar från Antony 26 feb. 2024
Hi Tokuhiro, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.

10/10 Fantastiskt

MIN-JU

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i november 2023
Svar från Antony 24 jan. 2024
Hi Min-Ju, thank you for your kind feedback. We are glad you enjoyed your stay with us.

10/10 Fantastiskt

Petelo

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were so helpful and accomodating. They gave us an early check in and were wonderful.
Bodde här 2 nätter i november 2023
Svar från Silver Fern 28 nov. 2023
Thank you for staying with us and appreciate the review. Enjoy the rest of your trip.

10/10 Fantastiskt

Manuel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Silver Fern 19 nov. 2023
Hi there, thank you for staying with us and appreciate the review.

6/10 Okej

Calli, Pacific Pines

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location was great, not far from the centre of town. We chose pay at the property on expedia, however, they took 1st night accomm 2 days prior without telling us. They also took final payment before we even checked in as we were running late due to late flight.
Bodde här 2 nätter i november 2023
Svar från Silver Fern 7 nov. 2023
Hi Calli, thank you for staying with us and appreciate the feedback. Kindly note that the first night is charged two days prior to arrival as deposit, and typically the remaining balance is charged upon check in, however in your case in was charged before arrival due to late check in after office hour is requested. We are sorry to hear that the payment terms do not meet your expectation and we should have communicate clearly. Thank you!

8/10 Bra

Jolene

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
The sulfur smell was strong in the area. Needs some updating.
Bodde här 1 natt i november 2023
Svar från Silver Fern 7 nov. 2023
Hi Jolene, thank you for staying with us and appreciate the review.

10/10 Fantastiskt

A J

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Weekend get-away
We booked into silver fern so we could have a 2 bedroom unit for my wife & my self & our best friend & her daughter, the unit was wonderfully equipped and the spa bath was a luxury. We slept very well in a comfortable bed in a nice quiet room with great blackout curtains.
Bodde här 2 nätter i oktober 2023
Svar från Silver Fern 7 nov. 2023
Hi A J, thank you for staying with us and appreciate the review. We are glad to hear you had good weekend.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice motel. Accommodated ground floor room for ease of unloading suitcases Very clean, well supplied.
Bodde här 1 natt i oktober 2023
Svar från Silver Fern 7 nov. 2023
Thank you for staying with us and appreciate the review.

10/10 Fantastiskt

SOUQUE

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2023
Svar från Silver Fern 18 okt. 2023
Hi there, thank you for staying with us and appreciate the review.