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Recensioner av Accommodation at Salomons Estate

4 out of 5
Accommodation at Salomons Estate
Broomhill Road, Southborough, Kent, Royal Tunbridge Wells, England

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 59 av 123 recensioner" "
8 - Bra i betyg. 33 av 123 recensioner" "
6 - Okej i betyg. 21 av 123 recensioner" "
4 - Dåligt i betyg. 6 av 123 recensioner" "
2 - Väldigt dåligt i betyg. 4 av 123 recensioner" "

8,8/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

4/10 Dåligt

neil

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Firstly, this is not my first time staying at this property, but it will be my last. Earlier this year, my stay was wonderful, but this time was a different story. I think it's important to let people know about my experience beforehand so they can make informed choices and not be disappointed. Here are a few things to be aware of: 1. The on-site restaurant was closed during my stay, so I had to either go out to get food or order takeout to my room. And bar was closed too. It’s would have been helpful to know this in advance. 2. The pictures on Expedia are incorrect, specifically for the cottage. The images were misleading, as the self-catering cottage There are self- catering but not show. . I advise bringing everything you think you'll need, as as was no food and drinks. When we stay. . 3. The website implies that breakfast is included, but this is not the case. I stayed on 21/12/23 and was disappointed to find out that there was no complimentary breakfast as advertised. 4. On the morning of my check-out, I spoke to a receptionist who informed me that the property is now focused more on hosting conferences and weddings. They seemed less interested in addressing my concerns, giving more priority to these events than to the guests. They even asked if I had booked directly with them instead of using a third-party site. Although I have stayed at this property multiple times before without any issues, I have decided that I will not be returning. There are many other
Bodde här 1 natt i december 2023
Svar från Emma Martin 24 dec. 2023
Many thanks for your feedback on your recent stay with us. I’m sorry to hear that, on this occasion, we failed to deliver our usual standard of service. Your comments have been discussed with the relevant teams, and I thank you for highlighting the areas that we need to improve on. I understand our Reception Manager has also been in touch to pass on our apologies. Our Cottages have been designed to the highest of standards, which unfortunately can be difficult to convey via third party sites, so if you do wish to visit us again please get in touch directly and we would be happy to assist.

10/10 Fantastiskt

Claire

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Nicola

Bodde här 1 natt i december 2023

6/10 Okej

Angela

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mixed experience
Travelled here to stay for family wedding Located on sprawling wooded estate Main building originally a private home, and is stunning. Accommodation in scattered motel type buildings throughout the estate. Travelled 7 hours, in bad conditions, no food or bar available in this hotel due to hosting another function! Take away menus in the room, local take always a few minutes drive, plus delivery options, but what we’re we supposed to eat it with?, as we had no cutlery/ crockery and reception quite a walk. Ended up opting to drive and pick up fish and chips so we could at least order in trays and get forks. Not good for a hotel to have no facilities Bedroom small, very comfortable bed. Usual tea and coffee making facilities. Bathroom no window, so not ideal, and they are providing shampoo/ conditioner etc in small plastic bottles although there was a shower gel dispenser in the shower, it was empty. Please stop using these single use plastics here you can! Breakfast good. Good quality, sliced bread dry as it was just left out uncovered. I felt like we were very late customers on a coach holiday when we went in at 9.30 (breakfast available until 10.30). Huge shared tables, with staff emptying tables around us - fair enough, but also taking off table clothes and throwing on the floor. We sat in there surrounded by 3 large empty tables. Just leave the cloths on until 10.30! Housekeeping noisy in morning, couldn’t sleep in even if you wanted.
Bodde här 2 nätter i december 2023

8/10 Bra

Verifierad resenär

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Gary

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
As above
Bodde här 1 natt i september 2023

8/10 Bra

Steven

Gillade: Renlighet och rummets bekvämlighet
Poor communication.
We had booked the Solamons to stay because we had an evening wedding reception.We also booked lunch for 14:00 with friends who were also staying there.We arrived early so our rooms were not ready.We met out friends in the dining room for coffee only to find out there was no lunch provided until 17:00.This was not explained to us even when we got a phone call confirming our room and a table was booked for 14:00.They could only offer us a cream tea.This was very disappointing that no one had informed us.Apart from that everything else was ok and we did receive a refund.But would not stay there again.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Karen

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2023

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet
Beautiful grounds but disappointing cleanliness
Room was in poor decorative order. Lots of marks on walls. Hairs around shower. Toe nail in bed side cabinet and several cobwebs. Arrived for breakfast to tables covered in used plates and banana skins Breakfast was extremely underwhelming. Luke warm food and greasy overcooked eggs. Few bits of cut up fruit available to have with yoghurt looked very unappealing. Grounds were beautiful though and very well kept.
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

CHERYL

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023

6/10 Okej

neil

Reste med sin partner
have had multiple stays at the hotel this year, enjoying the peaceful and relaxing atmosphere. However, this changes when there is a wedding taking place. The wedding party tends to behave as if they own the hotel, disregarding the needs of other guests. It would make sense for them to have their own designated area to ensure a better experience for everyone. Prior to making a reservation, I highly recommend inquiring about any upcoming weddings to avoid any inconvenience. Overall, I have had wonderful stays at this hotel before this particular incident occurred.
Bodde här 1 natt i juli 2023

8/10 Bra

Jin Ag

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Virginia

Reste i grupp
Good friendly and helpful staff. Nice conservatory where a group of us had dinner. Attractive lounge for pre-dinner drinks. Attractive grounds with walks. Accommodation in the garden cottages was up a steep hill but there was always the possibility of being given a lift in the golf buggy which we took advantage of. Good plentiful breakfast, self service, Continental and cooked.
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Anjna

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely venue ❤️
We booked the venue for our wedding! Solomon’s itself is gorgeous. The rooms don’t really go with the beautiful design of Salomons. They are fairly small (including the “club room” for the bride and groom”) however the venue makes up for what the room lacks. Beautiful grounds with a little lake, bridge and lots of greenary, great for pictures and just for a stroll around. Lovely quiet and picturesque place to be. Nice little museum inside to tell you the history of the venue too. Staff are brilliant! So helpful! Our wedding planner Melissa was incredible and made the planning and the day itself run smoothly and most importantly stress free! Thank you to all the Salomons team
Bodde här 1 natt i februari 2023

6/10 Okej

Nicole

Gillade: Renlighet och personal och service
Beautiful space and great value for the one night. Staff were wonderful and breakfast was good. Unfortunately it was quite hot, and there is no AC. They do supply a small fan and windows do open, but this also meant bugs were able get in from outside.
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

M K

Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Dawn

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice and quite.
Bodde här 1 natt i juni 2023

8/10 Bra

Martin

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fantastic grounds and friendly staff. The room was adequate if a little small, so it was reasonable value for money but not great. Glad we stayed but would likely look for an alternative next time we're in the area
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pleasantly surprised considering the price and some of the reviews. Worried on arrival as there was a wedding booked which we didn’t know about. It didn’t affect us in the end and we couldn’t hear it from our room. The room was clean and comfortable, it could do with upgrading to air conditioning though. Breakfast was nice and plentiful. The surrounding grounds were nice to sit in and walk around.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Jaroslav

Bodde här 1 natt i maj 2023

8/10 Bra

Ian

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Terra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Area is amazing
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Stewart

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Will definitely be going back!
Really nice overall. Lovely breakfast (inclusive in the room deal). Looking forward to spending more time here again. Would like to explore the grounds — the gardens looked fantastic but we were only there for one night.
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Ian

Bodde här 1 natt i april 2023

8/10 Bra

Brian

Bodde här 1 natt i april 2023

10/10 Fantastiskt

JOHN

Bodde här 1 natt i april 2023

10/10 Fantastiskt

Stuart

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2023

8/10 Bra

Adrian

Bodde här 1 natt i februari 2023

10/10 Fantastiskt

TSZ KIN KEN

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was at the lower floor room right under the corridor, other hotel guests walking were very noisy. Other than this, the stay was brilliant

8/10 Bra

Adrian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023

8/10 Bra

Adrian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023

8/10 Bra

Adrian

Bodde här 1 natt i december 2022

10/10 Fantastiskt

Colin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2022

10/10 Fantastiskt

George

Bodde här 1 natt i oktober 2022

10/10 Fantastiskt

Agnieszka

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice clean room , very friendly and helpful staff…. Was very pleasant stay
Bodde här 1 natt i oktober 2022

6/10 Okej

Bryan

Bodde här 2 nätter i september 2022

10/10 Fantastiskt

Joe

Bodde här 1 natt i augusti 2022

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Short stay
Really nice place
Bodde här 2 nätter i augusti 2022

10/10 Fantastiskt

Roger

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enchanting setting for a stay
A fantastic setting for a stay in beautiful grounds. The rooms were clean and comfortable and the main building is enchanting. Had a delightful lunch...with vegan and veggie options. Reception very friendly and helpful. Wonderful.
Bodde här 1 natt i juli 2022

8/10 Bra

Simon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A good night away
All staff were very welcoming & helpful. Room was clean & tidy & the restaurant was very good, great breakfast choice. Would recommend & go back again.
Bodde här 1 natt i juli 2022

10/10 Fantastiskt

Paul

Bodde här 1 natt i juni 2022

4/10 Dåligt

hannah

Affärsresenär
Gillade inte: Renlighet och rummets bekvämlighet
Didn’t stop an extra night
Very poor signage to the property and also when you got into site. I called reception as I couldn’t find it only for the receptionist to say she wasn’t on site, didn’t know the site and was only there to answer the phone. It was the blind leading the blind. She also said that I was the only one to have said they couldn’t find reception. But once I did find it I had 2 other people stop me to ask for help!!!! I then didn’t feel as useless. If you get a room in Canterbury area it’s basically a 1970 housing estate with windows that only open at the top and with a mirror finish! It felt like I was in a nightclub. They provide ear plugs which is thoughtful as you need them as the walls are paper thin. The room was ok. I stopped in room 27 and there was a lack of detail in the room. Dirt under the radiator in the bathroom, yea and coffee stains on the shelf unit under the hospitality tray and the carpet could have done with a hoover in the corners. The staff didn’t seem very interested in their jobs. Breakfast was ok and warm. I was going to stop a second night but decided to try somewhere else, which says it all.
Bodde här 1 natt i juni 2022
Svar från Emma 23 juni 2022
Dear Hannah, Many thanks for your feedback on your recent stay with us. We were disappointed to read that you had problems finding the accommodation, we have an external team that answer our calls when Reception is busy, so I apologise that they didn't provide you with better information. This will be updated as a matter of urgency. I have also discussed the cleanliness of your room with our Housekeeping team and apologise that this wasn't of a good enough standard during your stay. Thank you again for your comments and I hope you were at least able to enjoy our beautiful grounds.

6/10 Okej

Oliver

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i juni 2022

10/10 Fantastiskt

Peter

Bodde här 1 natt i juni 2022

10/10 Fantastiskt

Patrick

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay after a wedding
A lovely one night stay here for our friends wedding. Hotel room building is definitely in a different style to the main building, but of a nice standard and comfortable. The grounds of Salomon Estate are beautiful and relaxing, perfect for having a wander.
Bodde här 1 natt i april 2022

10/10 Fantastiskt

ALISON

Bodde här 1 natt i april 2022

10/10 Fantastiskt

Geoffrey

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Perfect throughout
Perfect throughout. Easy & friendly check-in. Very clean and quiet room. Breakfast choice and quality excellent. Fascinating small museum about the history of the estate and its motoring founders, and with a rare example of a Grade 1 listed organ. The only concern for some could be the distance and gradient of the slope to the accommodation from reception/breakfast area, or in bad weather.
Bodde här 1 natt i april 2022

10/10 Fantastiskt

Jane

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
From check in to check out the service was excellent, beautiful estate.
Bodde här 1 natt i februari 2022

6/10 Okej

Franco

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
lovely setting
After a 5hr drive I did not envisage no food or accommodation at main building. I was then informed that local delivery food menu and contact details are available in the room. NOT ! Breakfast was wonderful
Bodde här 1 natt i januari 2022