Utsikt från boendet
Se tillgänglighet

Recensioner av Anand Lodge

3 out of 5
Anand Lodge
37 Hastings Road, Pembury, Royal Tunbridge Wells, England

Recensioner

6,0
10 - Fantastiskt i betyg. 21 av 136 recensioner" "
8 - Bra i betyg. 33 av 136 recensioner" "
6 - Okej i betyg. 26 av 136 recensioner" "
4 - Dåligt i betyg. 24 av 136 recensioner" "
2 - Väldigt dåligt i betyg. 32 av 136 recensioner" "

6,4/10

Renlighet

6,4/10

Personal och service

7,0/10

Bekvämligheter

5,6/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

6/10 Okej

Charles

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i oktober 2022
Svar från Tom 26 juli 2023
Thank you

10/10 Fantastiskt

sandile

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Jonathan

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Another good stay, thank you
Warm welcome, helpful staff, they responded to special request, this was our third stay at this hotel and we are certainly planning to visit again. Very convenient for Tunbridge Wells and local area. Thank you.
Bodde här 3 nätter i januari 2024

10/10 Fantastiskt

Jonathan

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A good play to stay near Tunbridge Wells
Situated in Pembury on outskirts of Tunbridge Wells, good location, warm welcome, helpful, convenient, homely feel, good parking, will stay again
Bodde här 3 nätter i oktober 2023

4/10 Dåligt

Daren

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Overpriced dump, check-in was a nitemare not whats needed after a long day ... Does not have a resturant as advertised absolutley filthy ....hairs in bed,ripped pillow case stains on duvet,dirty mirrors the list goes on.. Save your money go somewhere else please,will never use again....
Bodde här 1 natt i oktober 2023
Svar från Rani 12 okt. 2023
Thank you very much for your review. Yes, you are perfectly right as we have never had a restaurant for evening meals as clearly specified in all agents adverts. All the nearest restaurants are only from 1 minute to 5 minutes walks from our hotel. You could have requested a staff to attend to any concerns of your room there and then and be happy with our free service. But it was your decision to communicate to us on this platform now to rectify an issue while you were using the room. A bit too late isn't it?

10/10 Fantastiskt

diane

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very helpful, we ended up checking in much later than expected, but staff was very pleasant . All check innand check out instructions we explained well and easy to follow. The property was very clean ,plenty of linens .
Bodde här 1 natt i september 2023
Svar från Thomas 12 okt. 2023
Thank you very much for your review! It was a pleasure having you stay with us

4/10 Dåligt

Geoff

Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
We appreciated the efforts at recycling, the outdoor eating area, the chance to do some washing. The room was too small especially for a four night stay. When we commented the ‘receptionist’ said that they had upgraded us from a shared bathroom which was not the case as we had booked an ensuite room. We received an email about paid parking but out booking included parking. Reception over a telephone is not satisfactory.
Bodde här 4 nätter i september 2023
Svar från Rani 12 okt. 2023
Dear Geoff, thank you for your review. You never requested to see a member of a staff while staying with us although we saw pass you several times in the corridors. All your issues could have been looked into if you contacted us. We would be happy to see your requests 24hrs. Receptionist is 24hrs as we are the only hotel in the area that welcome guests 24hrs.

8/10 Bra

david

Reste med familjen
Gillade: Personal och service
functional room
functional - curtains just about see through s room not dark - but it was ok
Bodde här 1 natt i september 2023
Svar från Paul 12 sep. 2023
Dear David, thank you for taking the time to give us a review, we appreciate your feedback and will take this on board in Anand Lodge's continuous effort to improve our rooms in our aim to be the best value-for-money hotel area. Your comments have been passed on to our maintenance team, thank you.

6/10 Okej

Albert

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet
I found a spider under the bedsheet and hair as well ..!!
Bodde här 1 natt i augusti 2023
Svar från Jane 21 aug. 2023
Thanks Albert for your review. If you would hvae contacted us there and then we would have come and dealt with the issue. Previously we have never had complaints regarding spiders.

6/10 Okej

mark

Reste med husdjur
Gillade: Renlighet
The room was clean but very small for a double bed, the shower and toilet were built in to two corners of the room , which worked i suppose. It was a cheap place to stay in the area we needed to stay in. We booked in via an intercom telephone. This was unusual but worked ok. The lady who booked us in waived the on site car park charge, and also the dog extra charge. I would have challenged the dog charge being £23 ? for one night had she not just dropped it as she mentioned it over the intercom. If we had to pay for on site parking AND the dog it would have been an expensive stay . We payed £68 as we had some expedia points to use . If we had payed the standard price i think it would have been too much for the size of room . I dont mind paying up to £10 extra for the dog, but could not see why there should be a charge for parking a car in site . Oh, and our rooms window would only open an inch or two. There were instructons to open it further but they did not work. . It was a good job the weather was unusually cool for July! The only staff member we met was in the morning when we were leaving who was very pleasant.
Bodde här 1 natt i juli 2023
Svar från Jane 21 aug. 2023
Thank you for your review. We are the only pet-freindly hotel in the area so the price we charge is considered reasonable by many of our guests. Regarding the window, we let our guests know both at check-in and in room information leaflet that should you have any issues with the room you need only call the on-site team and they will come and resolve the issue in less than 5 minutes.

8/10 Bra

Sarah

Bodde här 1 natt i juni 2023
Svar från Natasha 28 juni 2023
Thank you.

8/10 Bra

Colin

Bodde här 7 nätter i maj 2023
Svar från Tom 9 juni 2023
Thank you.

10/10 Fantastiskt

Tiffany

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The lodge was in a good position for what we needed. The host was friendly and very helpful. The garden was also spacious for children. Recommend anyone to stay.
Bodde här 1 natt i maj 2023
Svar från Jane 6 juni 2023
Hi Tiffany, thank you very much for your feedback, it was a pleasure having you stay with us!

8/10 Bra

Gerard

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It is a great view from the window at the first floor at the landscape.
Bodde här 1 natt i maj 2023
Svar från Jane 6 juni 2023
Hi Gerard, thank you for taking the time to give us a review, it was a pleasure having you stay with us!

10/10 Fantastiskt

Andrew

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice stay
Nice room friendly helpful staff. Plenty of parking spaces and good wifi. I will definitely be staying here again
Bodde här 4 nätter i maj 2023
Svar från Jane 6 juni 2023
Dear Andrew, thank you for taking the time to leave us a review, it was a pleasure having you stay with us!

2/10 Väldigt dåligt

Adrian

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good for backpackers but for business awful.
I was not happy at all. Toe nails left on side. Hair on coat hanger. See pictures. No receptionist. No hot water for bath. No soap. Not a double bed but x2 single mattress’s. Interrupted whilst naked on bed by a man who was also supposedly staying in my room and had the code for the door. I want a refund…….
Toenails from last resident.
Bodde här 1 natt i maj 2023
Svar från Jane 6 juni 2023
Dear Adrian, we apologise for this uncommon standard of our rooms, we will take this on board to improve for future stays. Please note that should any guests be unhappy with the room provided, they need only let us know and we will happily arrange for a higher quality room free of charge.

10/10 Fantastiskt

Alison

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2023
Svar från Sue 20 apr. 2023
Thank you very much for taking time to leave us a review.

8/10 Bra

Freddie

Bodde här 1 natt i mars 2023
Svar från Paul 20 apr. 2023
Thank you very much for taking time to leave us a review.

2/10 Väldigt dåligt

Rhianne

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från Adrian 16 feb. 2023
We cannot accept your scoring of 2 and it is not fair on other prospective guests why they should be penalised by your opinion.This is the message we sent you soon after you contacted us: "Hi Rhianne following our conversation earlier on, we are sorry we can not refund you after checking in and made use of the room, especially you requested earlier checking without charging you early checking charges. We checked the room and could not find anything wrong. We have photographic evidences of good use of the bed and drinks by you."

10/10 Fantastiskt

Darren

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i oktober 2022
Svar från Tom 26 juli 2023
Thank you

2/10 Väldigt dåligt

Turcu

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i oktober 2022
Svar från Tom 26 juli 2023
Thank you

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good hotel
comfortable stay.at Pembry
Bodde här 1 natt i juli 2022
Svar från Tom 26 juli 2023
Thank you

2/10 Väldigt dåligt

Kelvin

Bodde här 5 nätter i juni 2022
Svar från Tom 26 juli 2023
Thank you

10/10 Fantastiskt

Iwona

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cosy place to stay ✨️
Anand Lodge is great place to stay, very clean, friendly and cosy. Cooked breakfast was very tasty, felt like being at home 😊 my fur baby was very happy! Big garden for your dog to have a play! Oh yes...they are dog friendly hotel which is amazing! Thank you ❤️
Bodde här 1 natt i juli 2022
Svar från Tom 26 juli 2023
Thank you

8/10 Bra

Christina

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The staff were very helpful as I had a large case as was on my way to Heathrow the next day. They were quick to carry it both up and down the stairs.
Bodde här 1 natt i augusti 2021
Svar från Tom 26 juli 2023
Thank you

8/10 Bra

Sam

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2021
Svar från Tom 26 juli 2023
Thank you

10/10 Fantastiskt

noreen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i augusti 2021
Svar från Tom 26 juli 2023
Thank you

10/10 Fantastiskt

Bianca

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice place and people!
It was a pleasure, very nice place,clean and sweet personal. I will come back definitely.
Bodde här 4 nätter i augusti 2021
Svar från Tom 26 juli 2023
Thank you

4/10 Dåligt

lynette

Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2021
Svar från Tom 26 juli 2023
Thank you

6/10 Okej

Mark

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Home away from home?
Quaint location, more akin to a guest house than a hotel. Check in and check out by telephone - did not see any staff during my stay. Room was clean and comfortable but a little like being in someone's bedroom.
Bodde här 1 natt i augusti 2021
Svar från Tom 26 juli 2023
Thank you

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely place to stay, staff are amazing! very peaceful, clean and comfortable
Bodde här 1 natt i juli 2021
Svar från Natalie 26 juli 2021
Thank you very much for taking time to leave us a review

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Anand Lodge was conveniently located for us. The staff were welcoming and helpful. Our room was a little cramped with little or no storage, however, it had all the basic facilities and was beautifully clean and, I think, recently repainted.
Bodde här 2 nätter i juli 2021
Svar från Sue 26 juli 2021
Thank you for taking time to leave us a review.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2021
Svar från Paul 6 juli 2021
Thank you very much for taking time to leave us a review

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Someone living in caravan in back garden and no one staffing the B&B. No breakfast available. The pictures on the website are just superficial and do not represent reality. Terrible experience. Don’t get fooled. It’s not worth it. There are better rooms at Premier Inn or Mercure nearby.
Bodde här 1 natt i februari 2021
Svar från John 13 feb. 2021
Thank you for leaving a review. No one lives in the caravan in back garden. Staff available 24hrs via a secure COVID-19 distancing policy intercom at the reception also 24hrs direct line, mobile and email. You did not order breakfast. Our pictures are updated as and when necessary to reflect updates all the time. You were inside our hotel for only 10 minutes taking pictures. We provide an accurate service as per Expedia description. Premier Inn & Mercure closed at the moment. Sorry we will never accept this review as there is a CAD police case with this booking.

10/10 Fantastiskt

Maria, Barnstaple

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff couldnt have been friendlier or more helpful, going above and beyond to ensure we were happy and comfortable.
Bodde här 2 nätter i november 2020
Svar från Sarah 13 feb. 2021
Thank you very much for your review. It was a pleasure having you at our hote.

8/10 Bra

Verifierad resenär

Bodde här 1 natt i augusti 2020
Svar från Paul 21 aug. 2020
Thank you for leaving us a review.

8/10 Bra

Ray, London

Affärsresenär, Reste med sin partner
Gillade: Renlighet och personal och service
Suitable location, close to the high street and shops. Friendly and willing staff. Fresh quirky 80s style bathroom.
Bodde här 1 natt i juli 2020
Svar från Tom 15 juli 2020
Thank you very much for taking time to leave us a review. This really helps us to make improvements. We will definitely look at the 'quirky' 80s style bathroom. Stay safe!

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i juni 2020
Svar från Rachel 15 juli 2020
Sorry, difficult to give an informed response. Don't know the details and who posted this review. Stay anonymous doesn't help any hotels to make positive change which travellers will benefit in future.

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2020
Svar från Sarah 13 feb. 2021
Thank you very much for your time to rate us.

8/10 Bra

peter

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great experience
Very nice experience. Welcoming and helpful staff, and clean and tidy facilities. Highly recommended
Bodde här 1 natt i februari 2020
Svar från Lisa 8 feb. 2020
Thank you for taking the time to leave us a review. Pleasure to welcome you. See you again.

8/10 Bra

Verifierad resenär

Reste i grupp, Affärsresenär
Gillade: Renlighet och personal och service
Clean, nice and laid back, friendly reception from the owners, spot on for what we needed!
Bodde här 4 nätter i januari 2020
Svar från Jane 8 feb. 2020
Thank you for taking the time to leave us a review. Pleasure to welcome you. Looking forward to seeing you again.

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2019
Svar från Tom 11 dec. 2019
Difficult to assess genuinity of this anonymous review. We do not know on which areas this review has been based on and who were the guest?

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very comfortable and homely, with excellent service and value for money. The owners were so friendly and helpful. Great location, 5 mins from village with 3 pubs with excellent restaurants. Use of the kitchen was brilliant as I could microwave my gluten free dinners and store my bread etc in the fridge. Plenty of parking space with a nice garden and decking area. It was definitely a home from home experience which we thoroughly enjoyed and will most definitely book again next year.
Bodde här 7 nätter i oktober 2019
Svar från Jane 23 okt. 2019
Thank you very much for taking time to leave us a review. It was like family coming to pay us a visit. We really enjoy your company. Looking forward to welcome you again.

10/10 Fantastiskt

Amber

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing Place to Stay
Very friendly staff, lovely room and view. Couldn’t have asked for a better place to stay.
Bodde här 2 nätter i oktober 2019
Svar från Paul 23 okt. 2019
Thank you very much for taking time to leave us a review. It was wonderful to have you with us. Come and see us again.

10/10 Fantastiskt

anthony

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business stop over
I enjoyed my stay at the Anand because its in a nice location and the room was very comfortable and homely and warm .The check in system was fast track .Wifi very good and i must say the helpfulness and friendliness of the owners was a real bonus , glad i stayed .
Bodde här 1 natt i september 2019
Svar från Sarah 23 okt. 2019
Thank you very for taking time to leave us a review. It was a real pleasure to have you with us. Looking forward to welcome you again at Anand Lodge.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly and helpful staff and nice venue A+++++++++++
Bodde här 1 natt i juli 2019
Svar från Sarah 13 feb. 2021
Thank you very much for your time to rate us.

6/10 Okej

Verifierad resenär

Reste med sin partner
Gillade: Renlighet
The bathroom was miniscule. Room on the third floor with no lift.
Bodde här 1 natt i juni 2019
Svar från Tom 26 juli 2023
Thank you

4/10 Dåligt

Alan

Given wrong room twice!
We booked a double room with en-suite, first we were given a very small room, then told we were in the wrong room so moved to slightly larger room but with shared bathroom. Couldn't shower before going out as the bathroom was occupied! Woken at 7.45 by someone drilling and working on pond right under our window. The staff were very nice but we won't be back.
Bodde här 1 natt i maj 2019
Svar från Tom 26 juli 2023
Thank you. We don’t agree

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
This is not a 3 star hotel. The room was tiny, had a shower in the bedroom and the toilet was tiny. Staff couldmt have been more helpful but the hotel itself needs to be completely redone as massively dated and shabby.
Bodde här 1 natt i maj 2019
Svar från Tom 26 juli 2023
Thank you

2/10 Väldigt dåligt

Sikha

Gillade inte: Renlighet och rummets bekvämlighet
Si
I went to stay there because my temporary job was closer to that lodge. There are number of reasons why I don’t recommend this place is a good place to live.1. Two single beds was added as a big bed which was uncomfortable to sleep, as a result level of bed was not balanced and uncomfortable . Also , bed sheet was dirty likewise mattress was loose. 2. No hot and cold water for shower, when I went to take shower , no cold water I went to request in the reception 2 ladies came after 25 minuets and told me it was fixed and when I went to take shower again there was no cold water. That was really frustrating coz I was exhausted and anted to rest ASAP . When I went to complain in reception the guy from the phone said I did not know how to use shower therefore it was not working. What a joke? Anyways I had actually booked for 2 nights but lived only that night. Lastly that room No. 10 was very noisy. I could hear the noise from another room after neglecting my knock went to complain but the guy declined to come and check thought it was my problem. Rubbish. Felt terrible.
Bodde här 2 nätter i maj 2019
Svar från Tom 26 juli 2023
Thank you. We don’t agree.