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Recensioner av Lily Pad by Paymán Club

Lily Pad by Paymán Club
Minstrel Court, Ermine Way, Arrington, Royston, England

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 1 av 3 recensioner" "
8 - Bra i betyg. 1 av 3 recensioner" "
6 - Okej i betyg. 0 av 3 recensioner" "
4 - Dåligt i betyg. 1 av 3 recensioner" "
2 - Väldigt dåligt i betyg. 0 av 3 recensioner" "

3,4/10

Renlighet

Recensioner

4/10 Dåligt

Verifierad resenär

Reste i grupp
Gillade inte: Renlighet
Uncleaned on arrival
Pet hairs, live and dead flies everywhere. Surfaces had clearly not been dusted in weeks. Microwave and cutlery but no sink to use except the bathroom. Toilet brush had remnants from previous guests. Hot water was intermittent. I went a day unable to shower. The bed was comfy and location peaceful but totally devoid of wildlife
Bodde här 2 nätter i april 2024
Svar från Anchala 6 maj 2024
Dear Anonymous,It sounds like the cleanliness and maintenance of the property left much to be desired. That must have been disappointing, especially considering the peaceful location. We sincirely apologize for the inconvience and we hope to welcome you back in the future.

10/10 Fantastiskt

kevin

Gillade inte: Renlighet och rummets bekvämlighet
Good luck it could be wonderful.
Lily pad could be wonderful. Its setting is beautiful. I was really looking forward to staying. However the lodge is damp and the heating is wholly inadequate, the macerator in the shower room had leaked under the laminate floor and was still leaking on my arrival.The property was a health hazard. It stank and the noise of the macerator and vent was horribly noisy. Paymán expected me to stay let a handyman try and fixit.he was due to get to me in an hour. I had arrived at 5:40 at 6:50they suggested they send a handyman. I was staying for one night. Not something I was prepared to do. The attitude of Paymán was despicable. They have still only issued a partial refund. Good luck if you have to deal with them. Hotel.com are unable to help unless Paymán agree? They have clearly had issues in the past with previous guests. Ask to see the terms and conditions before you part with money. They take a hefty deposit before you get a key.
Bodde här 1 natt i februari 2024

8/10 Bra

Jill

Gillade: Rummets bekvämlighet
Property inside was very nice, warm and cost. Well equipped kitchen. There were a lot of animal hairs on the carpets and furniture and a smell similar to perm lotion in the bathroom. Outside was a building site. Lots of work and noise, that I wasn’t notified about. Check in was poor. The key safe combination was sent to me whilst I was en route to the property and I couldn’t get the information from my phone when I arrived. There is a £150 caution required, which is cashed by the owners and returned at a later date to the guest. This I was unaware about and this, once again, was requested at the last minute. Other potential guests should be made aware of this. I enjoyed my stay, but wouldn’t stay again and I await my prompt return of the caution.
Bodde här 1 natt i oktober 2023
Svar från Madison 7 nov. 2023
Dear Jill,We appreciate your feedback regarding your recent stay at our property, and we're pleased to hear that you found the inside of the property to be nice, warm, and well-equipped. However, we're sorry to hear about the issues you encountered during your stay.We sincerely apologize for the presence of animal hairs and the unusual smell in the bathroom. We take cleanliness and comfort seriously, and we will address this with our cleaning staff to ensure it doesn't happen in the future.However, please note that all of our guests are required to pay the deposit in order to complete their booking. It's clearly listed on the website as well and it's not something uncommon or unexpected.We're glad to hear that you enjoyed your stay despite these issues, and we hope to provide you with a more positive experience should you choose to stay with us again. Please be assured that we will promptly process the return of your caution.Thank you for sharing your thoughts, and we look forward to the opportunity to host you once more.Warm regards,Madison