Exteriör

Recensioner av Holiday Inn Sacramento Downtown-Arena, an IHG Hotel

3 out of 5

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 520 av 1002 recensioner" "
8 - Bra i betyg. 240 av 1002 recensioner" "
6 - Okej i betyg. 132 av 1002 recensioner" "
4 - Dåligt i betyg. 65 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 45 av 1002 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

7,8/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

8/10 Bra

Adrianna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I was convenient, walking distance from our concert.
Bodde här 1 natt i maj 2024
Svar från GM 20 maj 2024
Dear Adrianna, Thank you for taking the time to write. I’m happy to hear that our convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Fettah Aydin, GM

8/10 Bra

Bryan

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Too much freeway noise and homeless people.
Bodde här 2 nätter i maj 2024
Svar från GM 15 maj 2024
Dear Bryan, Thank you for choosing to stay with us and for taking the time to appreciate our lovely hotel. I am sorry to hear that you were disturbed by freeway noise during your stay. We always strive to ensure our guests' comfort, and I regret that we fell short in your case. Your feedback is extremely valuable to us as it helps us to keep track of the guest experience and make necessary improvements. Thank you for sharing your review with us. Sincerely, Fettah Aydin, GM

10/10 Fantastiskt

Nicholas

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Parking was easy
Bodde här 1 natt i maj 2024
Svar från GM 15 maj 2024
Dear Nicholas, We are thrilled you enjoyed your stay and that parking met your expectations! Thank you for the review and please visit us again. Best, Fettah Aydin, GM

10/10 Fantastiskt

Patricia

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Saw a concert. Everything was excellent.
Bodde här 1 natt i maj 2024
Svar från GM 15 maj 2024
Dear Patricia, We are thrilled you had an excellent stay! Thank you for the review, and please visit us again. Best, Fettah Aydin, GM

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Pool. Walking to most everything. Good food.
Bodde här 1 natt i maj 2024
Svar från GM 15 maj 2024
Dear Kevin, Thank you for the excellent rating! I'm thrilled that you had a great stay. I hope we will be your first choice for lodging when visiting our city in the future. Thank you for your business and please come again. Best, Fettah Aydin, GM

8/10 Bra

Elizabeth

Reste i grupp, Reste med familjen
Gillade: Renlighet och personal och service
Very clean, friendly and accommodating when it came to an extra early check in! Very short walk from the hotel to the Golden 1 Center! Would definitely stay here again!
Bodde här 1 natt i maj 2024
Svar från GM 13 maj 2024
Dear Elizabeth, Delivering clean rooms and accommodating service are fundamental objectives of our staff, so we are delighted to hear that we achieved them. We sincerely appreciate your feedback and thank you for choosing to stay at our hotel. We hope to have the pleasure of welcoming you again in the near future. Best, Fettah Aydin, GM

6/10 Okej

James

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This is an older, outdated property that could use a little help. On all aspects of hospitality. They said we could get early check in the day before we arrived, then couldn’t pull it off the day off check in. The pool was filthy and everything on the property is covered in spiderwebs. The staff were mostly rude and useless, besides the employee who finally checked us in. All around, I’m not impressed. Will pass on this place next time we’re here.
Bodde här 1 natt i maj 2024
Svar från GM 12 maj 2024
Dear James, Offering a clean pool is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Fettah Aydin, GM

8/10 Bra

Jason

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is located in a very convenient location. You can walk to Old Sacramento or catch an event at the Golden One Center. It's a little dated but definitely worth it. Staff was very friendly and helpful. I will return.
Bodde här 1 natt i maj 2024
Svar från GM 12 maj 2024
Dear Jason, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon. Best, Fettah Aydin, GM

8/10 Bra

Angel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Walkable to numerous locations.
Bodde här 1 natt i maj 2024
Svar från GM 13 maj 2024
Dear Angel, Thank you for staying with us and providing feedback. We're delighted to hear that you enjoyed our convenient location and hope to welcome you back soon! Best, Fettah Aydin, GM

6/10 Okej

Christi-Anne

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
My stay was fine. I feel like the room was lacking for the price I paid. Definitely not worth it. I've stayed at cheaper places that were nicer. Room was out of conditioner and body wash. The fridge wouldn't close all the way and wouldn't get very cold. The carpet, shower curtain and walls had stains. The staff was very friendly however the parking validation wasn't explained very well at check-in and ended up paying extra for parking.
Bodde här 1 natt i maj 2024
Svar från GM 12 maj 2024
Dear Christi-Anne, I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Fettah Aydin, GM

10/10 Fantastiskt

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från GM 17 maj 2024
Dear Karen, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Fettah Aydin, GM

10/10 Fantastiskt

Theodora

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient and clean
Bodde här 1 natt i maj 2024
Svar från GM 6 maj 2024
Dear Theodora, Convenient. Clean. If our guests used only two words to describe our hotel, it would be fantastic to hear these were the words chosen. Thank you for your business and for sharing this great review. We look forward to being your hotel of choice anytime you return to the area. Best, Fettah Aydin, GM

8/10 Bra

Alejandra

Bodde här 1 natt i maj 2024

8/10 Bra

Heather

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff and close to old town, the stadium, and numerous restaurants.
Bodde här 1 natt i april 2024
Svar från GM 3 maj 2024
Dear Heather, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and location while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Fettah Aydin, GM

8/10 Bra

Carol, Modesto

Bodde här 1 natt i februari 2024

10/10 Fantastiskt

tony

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Awesome staff thanks for everything
Bodde här 1 natt i april 2024
Svar från GM 29 apr. 2024
Dear tony, It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area. Best, Fettah Aydin, GM

10/10 Fantastiskt

Yuliya

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från GM 30 apr. 2024
Dear Yuliya, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Fettah Aydin, GM

10/10 Fantastiskt

Jayne

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Wendy at the front desk was amazing. Very helpful and really went the extra mile to take care of my needs
Bodde här 1 natt i april 2024
Svar från GM 24 apr. 2024
Dear Jayne, We appreciate all compliments, but it's particularly heartening to receive praise for our staff member, Wendy. She brings a hospitality touch to every aspect of our hotel, which makes it a delightful place to stay. We are grateful for your review and look forward to your next visit. Best, Fettah Aydin, GM

4/10 Dåligt

Tommy

We had to move rooms 3 times to get what we paid for.
Bodde här 1 natt i april 2024
Svar från GM 22 apr. 2024
Dear Tommy, Thank you for staying with us. We are sorry to hear that it took 3 attempts to get you to the correct room type. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Fettah Aydin, GM

10/10 Fantastiskt

Charles

Reste med husdjur
Gillade: Personal och service
Great location, not very many homeless around
Bodde här 2 nätter i april 2024
Svar från GM 22 apr. 2024
Dear Charles, Thank you for your kind comments. I am thrilled that you liked our great location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Fettah Aydin, GM

10/10 Fantastiskt

Biannca

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall, my stay was good.
Bodde här 1 natt i april 2024
Svar från GM 21 apr. 2024
Dear Biannca, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Fettah Aydin, GM

10/10 Fantastiskt

Michael, West Des Moines

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel close to Golden 1 Arena. Great location, decent price. Good value.
Bodde här 3 nätter i april 2024
Svar från GM 16 apr. 2024
Dear Michael, It's great to hear that you had a positive experience during your recent stay at our Holiday Inn. We would like to express our gratitude for your patronage and kind review. Your excellent recommendation serves as a testament to the quality of our services and lets our staff and other travelers know that they can expect a great stay here. We look forward to welcoming you back soon! Best, Fettah Aydin, GM

10/10 Fantastiskt

Pournima, Saint Louis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
parking on property was limited but they did validate parking as soon as they checked us in, without us asking for it.
Bodde här 1 natt i april 2024
Svar från GM 15 apr. 2024
Dear Pournima, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Fettah Aydin, GM

8/10 Bra

Kyle

Bodde här 1 natt i april 2024

8/10 Bra

Jorge

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked that its walking distance to the Golden 1 Center and Old Town Sacramento. The bed was old and lumpy.
Bodde här 1 natt i april 2024
Svar från GM 14 apr. 2024
Dear Jorge, It's great to hear that you had an enjoyable stay and that our location was perfect for your trip! Your honest feedback on areas of improvement is highly appreciated as it helps us to make necessary changes for future stays. Thank you for taking the time to share your experience with us and other travelers. We would love to have the opportunity to host you again soon. Best, Fettah Aydin, GM

10/10 Fantastiskt

Eduardo

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s close for the places I need go !
Bodde här 2 nätter i april 2024
Svar från GM 13 apr. 2024
Dear Eduardo, Thank you for staying with us and for taking the time to provide your feedback. We are delighted to hear that you enjoyed your stay and our convenient location. We hope to welcome you again soon! Best, Fettah Aydin, GM

6/10 Okej

Luis

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från GM 14 apr. 2024
Dear Luis, Ensuring our guests' satisfaction is our topmost priority, and we apologize for not being able to provide a more positive experience. We appreciate your feedback and thank you for taking the time to share your review with us. Sincerely, Fettah Aydin, GM

6/10 Okej

James

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Literally no amenities for a very expensive stay
Bodde här 1 natt i april 2024
Svar från GM 11 apr. 2024
Dear James, I’m sorry that you did not find us to be a good value and that our guest offerings were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Fettah Aydin, GM

10/10 Fantastiskt

Lirio

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everythink is near
Bodde här 2 nätter i april 2024
Svar från GM 9 apr. 2024
Dear Lirio, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Fettah Aydin, GM

10/10 Fantastiskt

Devon

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms were very nice. Only complaint would be the noise outside due to traffic and police sirens. But that is not the hotels responsibility. Was impressed by the hotel, and will stay there again.
Bodde här 1 natt i april 2024
Svar från GM 9 apr. 2024
Dear Devon, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Fettah Aydin, GM

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy to get to. convenient to downtown and Old Sac. Friendly staff.
Bodde här 1 natt i april 2024
Svar från GM 8 apr. 2024
Dear James, Thank you for taking the time to share your kind and informative review. We're happy to know you came away completely satisfied with your experience due to our convenient location and friendly staff. We're pleased to have your commendation and we look forward to welcoming you back for another pleasurable stay soon. Best, Fettah Aydin, GM

2/10 Väldigt dåligt

Denise

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I waited 30 before they can check me in and it was a horrible process
Bodde här 1 natt i april 2024
Svar från GM 7 apr. 2024
Dear Denise, Thank you so much for your patronage and for taking the time to share a review with us. We welcome all feedback with open arms as it helps us to see what we are doing well and what we can improve. I am sorry to hear that your arrival process negatively affected your experience. I hope we have the opportunity to better serve you in the future. Sincerely, Fettah Aydin, GM

10/10 Fantastiskt

Jefferson

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Heather

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Such a great location
Bodde här 1 natt i mars 2024
Svar från GM 7 apr. 2024
Dear Heather, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable and enjoyed our great location. We appreciate your compliments and humbly request a return visit. Best, Fettah Aydin, GM

4/10 Dåligt

suyog

Affärsresenär
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Location is good. Only one of the seven staff I interacted with smiled. I had to wait until 4 pm to get a room, because rooms were not ready (due to fully booked hotel the night before). The bar and grille had very short hours - 6 pm to 9 pm or something similar.
Bodde här 1 natt i april 2024
Svar från GM 7 apr. 2024
Dear suyog, I am glad to hear that you enjoyed our location. However, I am sorry to hear that there wasn't anything else that really stood out to you during your stay. Our goal is to exceed our guests' expectations, and I am disappointed to hear that we fell short in your case. Thank you for taking the time to share your feedback with us and for being our valued guest. We hope you will consider giving us another chance in the future, as we are confident that we can provide a better experience than the one you had. Sincerely, Fettah Aydin, GM

8/10 Bra

Deborah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to Arena
Bodde här 1 natt i april 2024
Svar från GM 6 apr. 2024
Dear Deborah, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Fettah Aydin, GM

6/10 Okej

Kim

Gillade: Renlighet, personal och service och bekvämligheter
Very convenient location, very friendly and helpful staff, but…….. old and worn out rooms overdue for an update. 😬 overpriced for the quality. You are definitely just paying for the location.
Bodde här 1 natt i februari 2024
Svar från GM 1 apr. 2024
Dear Kim, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Neil Ruditsky, GM

6/10 Okej

Marianne, Roanoke

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från GM 30 mars 2024
Dear Marianne, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Neil Ruditsky, GM

10/10 Fantastiskt

Antonio E

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at check-in were very nice and pleasant. The room was very clean and quiet. I really enjoyed my stay! Will definitely book at this location again.
Bodde här 1 natt i mars 2024
Svar från GM 27 mars 2024
Dear Antonio E, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Neil Ruditsky, GM

10/10 Fantastiskt

Louise M

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s easy walking distance to downtown, restaurants, shops, and Golden 1 center.
Bodde här 1 natt i mars 2024
Svar från GM 26 mars 2024
Dear Louise M, Thank you for choosing to stay with us. We are delighted to hear that you had a wonderful experience and enjoyed our prime location. We appreciate your feedback and look forward to welcoming you back soon! Best, Neil Ruditsky, GM

10/10 Fantastiskt

Joan, Novato

Reste med familjen
Gillade: Personal och service
We had a room facing the highway, thus we heard the highway ALL night long. They need to install better sound proof curtains. Plus the slope leaving the shower pan is slippery! Both my husband and myself slipped on it. Its a real accident about to happen.
Bodde här 1 natt i mars 2024
Svar från GM 26 mars 2024
Dear Joan, I’m sorry to hear that noise pollution kept you from having a restful night’s sleep and for the condition of your shower; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Neil Ruditsky, GM

8/10 Bra

shayla

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a little inconvenient you couldn’t go out the side door.. and then as we stepped outside for a few minutes we were asked if we wanted some weed.. not really the hotels issue.and then the walk under to old town was creepy as F
Bodde här 1 natt i mars 2024
Svar från GM 26 mars 2024
Dear shayla, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Neil Ruditsky, GM

10/10 Fantastiskt

Lisa

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från GM 27 mars 2024
Dear Lisa, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Neil Ruditsky, GM

8/10 Bra

Melody, Eureka

Gillade: Renlighet och personal och service
Bodde här 2 nätter i mars 2024
Svar från GM 21 mars 2024
Dear Melody, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Neil Ruditsky, GM

10/10 Fantastiskt

Edward

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
hotel is clean, close to everything and provides a good breakfast
Bodde här 2 nätter i mars 2024
Svar från GM 20 mars 2024
Dear Edward, Thank you for taking the time to share your feedback. I’m pleased to hear our clean hotel, convenient location, and good breakfast made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Neil Ruditsky, GM

10/10 Fantastiskt

zoey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location just a little pricey
Bodde här 1 natt i mars 2024
Svar från GM 18 mars 2024
Dear zoey, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Neil Ruditsky, GM

6/10 Okej

Sabrina

Gillade: Personal och service
6/10
Bodde här 1 natt i mars 2024
Svar från GM 18 mars 2024
Dear Sabrina, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Neil Ruditsky, GM

10/10 Fantastiskt

Robert, Stockton

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Proximity to the kings basketball arena was so convenient and the K Mall as well as old Sacramento had a blast
Bodde här 1 natt i mars 2024
Svar från GM 18 mars 2024
Dear Robert, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Sacramento again soon. Best, Neil Ruditsky, GM

2/10 Väldigt dåligt

Josh

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från GM 16 mars 2024
Dear Josh, Thank you for reviewing our hotel. We aim to deliver an exceptional experience for every guest on every visit and are disheartened to learn your stay fell short of our expectations. We value your business and hope for another opportunity to regain your confidence and remain your hotel of choice when traveling to the area. Sincerely, Neil Ruditsky GM

10/10 Fantastiskt

keena

Bodde här 1 natt i mars 2024