Dear Daniel, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit. Warm regards,Customer Care Team

Dear Jeanine, we're deeply sorry to learn about your disappointing experience during your stay. Your feedback regarding cleanliness, staff service, amenities, and property conditions is concerning and falls far below the standards we strive to maintain. We apologize for any inconvenience or discomfort these issues may have caused you. Please know that we take your comments seriously, and we will handle these matters internally to ensure they are resolved promptly. Your satisfaction is our priority, and we sincerely apologize for failing to meet your expectations. If there's anything else we can do to make it right or if you would like to discuss your concerns further, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to improve and regain your trust in the future.Warm regards,Customer Care Team

Dear Joyce, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Customer Care Team

Dear Casey, we are deeply sorry for the unacceptable experience you had during your stay with us. Your feedback highlights several concerning issues that are completely unacceptable and do not meet our standards of cleanliness and guest service. We sincerely apologize for the broken windows, lack of electricity, cleanliness issues, and overall discomfort you experienced. This is not representative of the high standards we strive to uphold. Rest assured, we take your concerns seriously, and we will review them with our team immediately to ensure that corrective actions are taken. We also appreciate your feedback regarding the accuracy of our website and will work to ensure that our online descriptions accurately reflect the current state of our facilities. We understand the seriousness of your experience and apologize for any distress caused. We would appreciate the opportunity to make this right and regain your trust in the future.Warm regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Roy, we're deeply sorry for the unsatisfactory experience you encountered during your stay. It's disheartening to hear about the issues with the light, cleanliness, and amenities, as well as the lack of responsiveness from our staff. This falls short of our commitment to providing exceptional service and maintaining high standards throughout our property. Your feedback is invaluable, and we'll handle these concerns promptly to ensure they're rectified and don't recur in the future. We apologize for any inconvenience caused and appreciate your understanding. Please reach out to us directly so we can make things right and regain your trust. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,Customer Care Team

Dear Nicole, we're truly sorry to hear about your disappointing experience with us. Maintaining a clean and comfortable environment, along with providing exceptional service, is paramount to us, and we apologize for falling short of your expectations in these areas. Your feedback is invaluable, and we take it seriously as we continuously strive to improve. We'll tackle these issues promptly to ensure that they don't recur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out. Your satisfaction is important to us, and we're committed to ensuring a positive experience for all our guests.Warm regards,Customer Care Team

Dear Jorge, we're truly sorry to hear about the terrible conditions you encountered during your stay. Providing clean, comfortable accommodations is our priority, and we apologize for falling short of your expectations. Your feedback is important to us, and we take it seriously. We will review the issues with our housekeeping and maintenance teams immediately to ensure that such incidents do not recur in the future. We understand the impact this had on your experience, and we apologize for any inconvenience or discomfort caused. If there's anything else we can do to handle your concerns or make amends, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.Warm regards,Customer Care Team

Dear Anthony, we sincerely apologize for the inconvenience you experienced during your stay with us. Ensuring a fresh and clean environment is a top priority, and we regret that we fell short of meeting your expectations regarding the room odor and carpet cleanliness. Please rest assured that we take your feedback seriously, and we will review these issues promptly with our housekeeping team to ensure that such instances do not occur in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay. Thank you for bringing these concerns to our attention.Warm regards,Customer Care Team

Dear Joel, we're truly sorry to hear about the disappointing experience you had during your stay. It's unacceptable that the room's cleanliness and condition did not meet your expectations. Please know that your feedback is taken seriously, and we'll ensure that this is handled with the relevant team to prevent similar issues in the future. We appreciate your recognition of our staff's efforts to assist you despite the circumstances. If there's anything we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out. Your satisfaction is important to us, and we hope to have the opportunity to restore your confidence in our hotel in the future.Warm regards,Customer Care Team

Dear David, we're delighted to hear that you found our hotel to be affordable, fast, and convenient during your stay! Providing attentive service at the front desk is a top priority for us, so we're pleased to hear that our team met your expectations. If you have any additional feedback or if there's anything else we can do to enhance your experience further, please feel free to reach out. We appreciate your support and hope to have the opportunity to welcome you back soon!Warm regards,Customer Care Team

Dear Alyssa, we're sorry to hear about your disappointment with the cleanliness and property conditions during your stay. Providing a clean and well-maintained environment is essential to us, and we apologize for falling short of your expectations. Your feedback is valuable, and we will handle these issues promptly to ensure they are resolved for future guests. If there's anything specific you would like to share or if you have any suggestions for improvement, please feel free to reach out. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. Warm regards,Customer Care Team

Dear Gary, we're sorry to hear that you were dissatisfied with the service and the condition of our property during your stay. Providing a positive experience for our guests is very important to us, and we regret that we did not meet your expectations in this regard. Your feedback is valuable, and we will use it to handle any areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Warm regards,Customer Care Team

Dear Natalie, thank you for your feedback! We're always looking for ways to improve our guests' experience, and we appreciate your suggestion about adding microwaves to our rooms. Your input helps us understand what amenities are important to our guests, and we'll certainly consider your suggestion as we continue to enhance our offerings. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We're here to ensure your stay is as comfortable and convenient as possible.Warm regards,Customer Care Team

Dear guest, we're deeply sorry to hear that your experience at our hotel did not meet your expectations. Cleanliness, excellent service, and well-maintained facilities are top priorities for us, and we regret any shortcomings you encountered in these areas. Please know that we take your feedback seriously, and we will handle these issues promptly to ensure that future guests have a more enjoyable stay. We sincerely apologize for any inconvenience this may have caused you, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,Customer Care Team

Dear Adrian, we're deeply sorry to hear about your disappointing experience during your stay. Maintaining high standards of cleanliness, providing excellent service, and ensuring well-maintained facilities are priorities for us, and we regret that we did not meet your expectations in these areas. Your feedback is invaluable, and we take it seriously. We will investigate the issues you've raised and take immediate steps to handle them to prevent similar incidents from occurring in the future. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future. Warm regards,Customer Care Team

Dear Duncan, thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be an affordable option with reliable hot water and internet access. However, we apologize for any inconvenience caused by the locked lobby and the limited amenities provided. Your comments regarding the room odor, lack of a chair, slow bathtub drainage, and the simplicity of our breakfast offerings have been duly noted, and we will strive to handle these issues to enhance the overall guest experience. We appreciate your valuable feedback, as it helps us identify areas for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Warm regards,Customer Care Team

Dear Patricia, we sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback is invaluable to us, and we deeply regret that the condition of the rooms did not meet your expectations. We take cleanliness and maintenance seriously, and we are handling these issues immediately to ensure they are resolved. Your comfort and safety are of the utmost importance to us, and we understand your concerns. We appreciate your kind words about our staff, and we will continue to strive to provide the highest level of service to all our guests. We regret that we were unable to provide you with a positive experience, and we hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Warm regards,Customer Care Team

Dear Jamison, we're delighted to hear that you found our staff to be good people! Providing excellent service and creating a welcoming atmosphere for our guests is our top priority. Thank you for your kind words, and we hope to have the pleasure of welcoming you back again soon!Warm regards,Customer Care Team

Dear Vyacheslav, we apologize for any disturbance caused by noise from other guests during your stay. Ensuring a peaceful environment for all our guests is important to us, and we regret that you were inconvenienced by the behavior of others on the property. We will share this issue with our security team to ensure that noise levels are monitored and appropriate measures are taken to maintain a quiet atmosphere, especially during late hours. Your feedback is valuable, and we appreciate you bringing this matter to our attention. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to let us know. We value your business and hope to have the opportunity to welcome you back for a more restful stay in the future. Thank you for choosing to stay with us.Warm regards,Customer Care Team

Dear Venkatakrishna, thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you found our location convenient for your needs. We strive to provide a comfortable and hassle-free experience for all our guests, and we are pleased that our location met your expectations. Should you have any further comments or suggestions for improvement, please feel free to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Customer Care Team

Dear Andrea, we are deeply sorry to hear about your disappointing experience during your recent stay. Providing a clean and welcoming environment for our guests is our top priority, and it's disheartening to learn that we fell short of meeting your expectations in cleanliness, service, and the condition of our facilities. Please accept our sincerest apologies for any inconvenience this may have caused you. Your feedback is incredibly valuable to us, and we will share these issues with our team to ensure immediate improvements are made. We hope to have the opportunity to regain your trust and provide you with the exceptional experience you deserve during any future stays.Warm regards,Customer Care Team

Dear Nicole, we're delighted to hear that you had a great stay with us and that our housekeeping team provided excellent service. Ensuring accessibility and cleanliness are top priorities for us, and we're pleased to know that we met your expectations in these areas. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!Warm regards,Customer Care Team

Dear Carrie, we're truly sorry to hear about your disappointing experience. This falls well below the standards we aim to uphold, and we sincerely apologize for any inconvenience or discomfort you may have encountered. We take your feedback seriously and will share these issues with our team to ensure that they are promptly resolved. Your satisfaction and safety are our top priorities, and we regret that we were not able to meet your expectations on this occasion. If there's anything else we can do to make this right or assist you further, please don't hesitate to reach out to us directly.Warm regards,Customer Care Team

Dear Kirra, we are deeply concerned to learn about your experience, and we apologize for any inconvenience caused during your stay. Rest assured, we take such matters very seriously, and we are conducting a thorough investigation into the issues you've raised. The safety and security of our guests are paramount, and we have implemented additional measures to handle these concerns. Please be assured that your feedback will be shared with our team to ensure that appropriate action is taken. We sincerely apologize for falling short of your expectations and hope to have the opportunity to restore your faith in our hotel during your next visit.Warm regards,Customer Care Team

Dear Francisco, we appreciate your feedback and regret that our breakfast offerings did not meet your expectations. Your comments regarding cleanliness and property conditions have been noted, and we will work diligently to handle these concerns to enhance the overall guest experience. Our goal is to provide a comfortable and enjoyable stay for all guests, and we apologize for any shortcomings. We hope to have the opportunity to better serve you in the future.Warm regards,Customer Care Team

Dear Nadia, we sincerely apologize for the disappointment you experienced during your stay. Your feedback is valuable to us, and we are committed to handling the issues you've raised. We understand the importance of a responsive and efficient staff, and we apologize if we fell short of your expectations. Please be assured that we are actively working on improvements to enhance our overall cleanliness, staff service, and facility conditions. We appreciate your input, and we hope to have the opportunity to regain your trust in the future.Warm regards,Customer Care Team

Dear Jennifer, we're sincerely sorry to hear about the issues you encountered during your stay, and we apologize for any inconvenience caused. Providing a clean and comfortable environment is a top priority for us, and it's disheartening to learn that we fell short of your expectations. Our housekeeping team will be immediately notified to handle the concerns you raised, and we will ensure that these issues are thoroughly handled and resolved. Your feedback is valuable to us, and we appreciate you bringing it to our attention. If there's anything else you'd like to share or if you have specific suggestions for improvement, please feel free to let us know. We would appreciate the opportunity to make it right and hope to welcome you back for a much-improved experience in the future.Warm regards,Customer Care Team

Dear Yuderki, we appreciate you taking the time to share your feedback with us, and we sincerely apologize for the unpleasant experience you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of your expectations. Your concerns about the room odor, elevator condition, and cleanliness of towels and sheets have been noted, and we will take immediate action to handle these issues. Please know that this is not reflective of our usual standards, and we are committed to ensuring a more positive experience for our guests. We would be grateful for the opportunity to regain your trust, and we hope you'll consider giving us another chance on your future travels.Warm regards,Customer Care Team

Dear Guest,We sincerely apologize for the discomfort and inconvenience you experienced during your stay with us. It is alarming to hear your report of bed bugs, and we want to assure you that we take such concerns extremely seriously. Upon receiving your feedback, we immediately initiated a comprehensive inspection and remediation process to address and prevent such issues in the future. Cleanliness and comfort are paramount in our hospitality values, and it is evident we fell short of our commitment in your experience. We are also implementing enhanced training for our staff to ensure they are better equipped to respond to guest concerns with empathy and urgency. We would appreciate the opportunity to regain your trustWarm regards,Customer Care Team

Hi Veronica,We are genuinely disheartened to read about your dissatisfaction with the cleanliness, staff service, and the overall condition of our property during your recent stay. Our aim is always to provide a welcoming, clean, and comfortable environment for all our guests, and it is clear we have not lived up to these expectations in your case. We are taking immediate corrective actions, including a thorough review and enhancement of our cleaning protocols, comprehensive training for our staff to improve service levels, and a detailed assessment of our facilities to identify and address any maintenance issues promptly. We deeply value your feedback as it is crucial for our improvement. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back under more positive circumstances.Warm regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Norma, we sincerely apologize for the unacceptable conditions you encountered during your stay. This falls short of the standards we aim to provide for our guests, and we deeply regret the inconvenience caused by the cleanliness issues, maintenance concerns, and the broken security latch. Immediate action is being taken to handle these issues, and we appreciate your bringing them to our attention. We understand the importance of a clean and comfortable stay, and we are committed to rectifying these shortcomings. If you would consider giving us another chance, we would welcome the opportunity to provide you with a vastly improved experience. Please reach out directly so we can discuss your specific concerns and ensure a more positive outcome during your next visit. Thank you for bringing this to our attention, and we hope to regain your trust.Warm regards,Customer Care Team

Dear Shan, thank you for sharing your feedback with us. We apologize for any inconvenience caused by the cleanliness of your room during your stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Please know that your comments have been shared with our housekeeping team for immediate attention and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,Customer Care Team

Dear Tamara, we sincerely apologize for the disappointing experience you had during your stay. Your feedback is important to us, and we take your concerns seriously. It's disheartening to hear about the issues with cleanliness, low water pressure, and the lack of breakfast. We are committed to providing a comfortable and enjoyable stay for our guests, and we regret that we fell short of your expectations. We will handle the issues you've raised with our team to ensure improvements are made promptly. If there's anything specific you would like to share or if there are ways we can make amends for your experience, please feel free to reach out. We appreciate your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Warm regards,Customer Care Team

Dear Guadalupe, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Warm regards,Customer Care Team

Dear Ebony, thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay regarding the broken items and the television issues. We strive to provide a comfortable and pleasant experience for all our guests, and it is disappointing to hear that we fell short in this instance. Please know that your feedback is invaluable to us, and we will handle these issues promptly to ensure they do not recur in the future. We hope to have the opportunity to better serve you on your next visit.Warm regards,Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Ebony, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Warm regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Ebony, we apologize for the inconvenience you faced during your stay. We appreciate your feedback and will work diligently to handle the mentioned concerns to ensure a more comfortable experience for all our guests in the future. Thank you for bringing this to our attention.Warm regards,Customer Care Team

Dear Lawrence, we apologize for the subpar experience you had during your stay. Your feedback is essential to us, and we take cleanliness and guest comfort very seriously. We will share these issues with our housekeeping and maintenance teams immediately to ensure that such incidents do not recur in the future. Please consider reaching out to our management team directly so we can further discuss your concerns and work towards a resolution. Thank you for bringing this to our attention.Warm regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Karin, we deeply apologize for the numerous inconveniences and issues you experienced during your stay with us. Your feedback is crucial, and we are truly sorry for falling short of your expectations in several areas. It is unacceptable that you encountered problems with our amenities and facilities, as well as issues with our staff and service. Please know that we take these matters very seriously, and we will share them with our team immediately to ensure that improvements are made and these issues do not recur. Regarding the locked gates and access to breakfast, we apologize for any inconvenience this caused you and will review our procedures to ensure that our guests have easy and convenient access to all facilities. We understand how disappointing this experience must have been for you, and we would appreciate the opportunity to discuss this further with you. If you would like to share more details or have any questions, please feel free to contact our team directly. Once again, we apologize for the inconvenience, and we hope to have the opportunity to regain your trust in the future.Warm regards,Customer Care Team

Dear Carlos, thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Your comments are valuable, and we'll certainly look into handling the issues you've mentioned to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit.Warm regards,Customer Care Team

Dear guest, thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused by the lack of a microwave or telephone in your room. These amenities are important for the comfort and convenience of our guests, and we regret that they were not available during your stay. We appreciate your feedback, and it will be shared with our team for review and improvement. Please be assured that we are committed to providing a comfortable and well-equipped environment for our guests, and we will take the necessary steps to handle this oversight. If there's anything specific you'd like to share or if you have further suggestions, please feel free to reach out. Your feedback is invaluable as we strive to enhance our guest experience. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything you need or if you have further comments, don't hesitate to reach out.Warm regards,Customer Care Team

Dear Cyril, we apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues with the bathroom sink, caulking, non-slip pads, and the condition of the room door. Your comfort is our top priority, and we regret that we fell short of your expectations. Please be assured that your comments will be shared with our maintenance and housekeeping teams to handle and rectify these issues. We appreciate your feedback as it helps us improve our services. If you have any further details or specific concerns you'd like to share, please feel free to do so. Thank you for bringing these matters to our attention. We value your business and hope to have another opportunity to provide you with a more positive experience in the future.Warm regards,Customer Care Team

Dear Leonardo, thank you for bringing your concerns to our attention. We sincerely apologize for the negative experiences you encountered during your stay. It's disheartening to learn that the initial interaction with our representative was not positive, and we regret any discomfort you felt in the parking lot and the surrounding environment. Your feedback regarding the cleanliness of the room damaged amenities, and the delay in handling your concerns during check-out is concerning. We take these matters seriously, and we will investigate and handle each issue to ensure improvements are made. Regarding the hold on your card, we understand the inconvenience this may have caused, and we appreciate your patience. Please be assured that we will review our procedures to prevent similar situations. We value your feedback as it helps us identify areas for improvement. If there is anything specific you would like to discuss or if there's an opportunity to regain your trust in the future, please don't hesitate to contact us directly.Warm regards,Customer Care Team