Dear Shaleiskia, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear June, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management

Dear Linda, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. Please rest assured that we take this matter seriously, and we are actively reviewing these concerns to minimize the chances of such incidents happening again in the future. Again, we apologize and welcome the opportunity to restore a favorable impression of our hotel.Sincerely,Hotel Management

Dear Guest, Thank you for selecting us and sharing your remarks. Our main focus is always on the customer service and its satisfaction. However, we regret the inconvenience caused while with us. We are discussing with our team to find out what went wrong and that it should be handled carefully. Please give us another opportunity to provide a better experience on your next visit to the city.Sincerely,Hotel Management

Dear Sari, Thank you for choosing us. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Deanna, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear Adam, We appreciate your feedback and apologize if you encountered any discomfort. Maintaining a pleasant environment is a priority, and we regret if there were any inconveniences during your stay. Our team is committed to addressing concerns promptly. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Steve, Thank you for the feedback regarding your stay at Extended Stay America. We apologize for the noise disturbance during your stay. We take such matters seriously and always want to provide our guests with the quiet, relaxing environment they deserve. Please know for future visits; our front desk is available around the clock to help make you as comfortable as possible and address these concerns. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management

Dear Nicole, We appreciate you taking the time to write a review about your time with us at Extended Stay America. Although you had a good time, we are sorry for the difficulties you encountered and will work with our team for its improvement. Thank you for choosing us, and we look forward to your next visit! Sincerely,Hotel Management

Dear Brian, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your stay. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Lindsey, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Joe, We appreciate your feedback and would like to express our sincere apologies for any negative experience you may have had with our staff. We understand the importance of providing a welcoming and helpful environment for our customers, and we regret that we fell short of your expectations. We take your comments seriously and will use them as an opportunity to improve our services. Your feedback is important to us, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Renee, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations in the future. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Lynn, Please accept our apologies for your allotted suites not being up to your expectations and for any inconvenience this undoubtedly caused. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Isabella, Thank you for choosing us. Timely and impeccable service is a must; therefore, we apologize for the delay in getting your accommodations ready upon arrival. We hope the remainder of your stay made up for this and you will choose to stay with us again in the future.Sincerely,Hotel Management

Dear Michael, Thank you for reviewing your stay at our hotel. We were happy to read that you enjoyed your stay with us, but we are sorry you felt your room did not have the amenities that you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area. Thank you.Sincerely,Hotel Management

Dear Beverly, Thank you for choosing us. We are glad your stay was enjoyable but regret that you did not leave completely satisfied. We are grateful for your comments, as we are always open to feedback that can enhance our guest experience. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Benjamin, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Karen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Virginia, Thank you for sharing your experience. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our room needed updating. Your feedback is valuable to us, and we will share it with the relevant team members to ensure the modernization of our hotel in the future. We look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Rodney, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Patrick, Thanks for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained suite, so thank you for recognizing our commitment to outstanding hospitality! The entire team at Extended Stay America hopes to see you again the next time you are in the area. Sincerely,Hotel Management

Dear John, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We apologize for your disappointment with the price, the noise, and the uncomfortable bed. Our front desk is always available to help with concerns like these, and we are truly sorry we were not aware of the noise problem and the issues, as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely,Hotel Management

Dear Victor, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely,Hotel Management

Dear Twanna, We are truly sorry you didn't experience our staff at their best during your stay. Our top priority is outstanding hospitality, including greeting every guest with a welcoming smile and thoughtful service. The behavior you described is highly unusual, and we will address your comments with our staff. Thank you for your patience and for bringing this to our attention. We appreciate you choosing us for your visit, and we look forward to hosting you again. Sincerely,Hotel Management