Exteriör

Recensioner av Hilton Garden Inn Davis Downtown

3 out of 5

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 285 av 599 recensioner" "
8 - Bra i betyg. 142 av 599 recensioner" "
6 - Okej i betyg. 86 av 599 recensioner" "
4 - Dåligt i betyg. 50 av 599 recensioner" "
2 - Väldigt dåligt i betyg. 36 av 599 recensioner" "

8,4/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

6/10 Okej

Elah, Oak Park

Reste med familjen, Reste med husdjur
The train horn is a bit disturbing. Mostly the loud horn at 5am. They over charge for the dog. $50
Bodde här 1 natt i april 2024
Svar från Customer Service 29 apr. 2024
Elah, your feedback is crucial for us. It's disappointing to hear that the train horn caused disturbance during your stay and you found our pet fee to be higher than expected. We want our guests to have a restful experience and we always aim for fair and transparent pricing. Your comments will be shared with the team to review and make essential improvements. We hope to have the opportunity to better serve you in the future.

8/10 Bra

Mozhgan

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Great central locatiin
Bodde här 2 nätter i april 2024
Svar från Customer Service 29 apr. 2024
Hello Mozhgan,We appreciate you sharing your experience at Hilton Garden Inn Davis. It's delightful to know you found our location advantageous. Your feedback is valuable and will certainly be shared with our team members. Thank you for choosing us, and we eagerly anticipate your return in the near future.Warmly,Cosmin

10/10 Fantastiskt

William e

Gillade: Personal och service och boendets skick och faciliteter
Reception was terrific
Bodde här 1 natt i april 2024
Svar från Customer Service 23 apr. 2024
William,It's wonderful to hear that you found the welcome at Hilton Garden Inn Davis to be outstanding. Your encouraging words are very much appreciated and will be shared with our team members. We're truly grateful you chose to stay with us and look forward to your return in the near future.Best Regards,Cosmin

10/10 Fantastiskt

Phong, Santa Ana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 23 apr. 2024
Phong,It's heartening to know your recent visit to Hilton Garden Inn Davis met your expectations. Your kind appraisal is greatly valued. The positive findings you shared will be passed on to our fellow team members.Thanking you once more for choosing to stay with us. We eagerly anticipate your return in the not-too-distant future.Warm regards,Cosmin

8/10 Bra

JUDITH

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Location within downtown area to walk to anything needed, school, coffee shops, restaurants, movie theaters and more
Bodde här 2 nätter i mars 2024
Svar från Customer Service 21 apr. 2024
Judith,We're thrilled to hear that you enjoyed your stay at Hilton Garden Inn Davis. It's lovely that our central location made your visit convenient and memorable. We believe that accessibility to local attractions truly elevates the guest experience. Your positive feedback will surely encourage our team members. We look forward to your return in the future.Best Wishes,Cosmin

4/10 Dåligt

Helle Flindt

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Rooms and hallways were very run down and there were holes in the bed linen and scuff marks on the walls etc
Bodde här 2 nätter i april 2024
Svar från Customer Service 19 apr. 2024
Helle, we appreciate you dedicating time to provide feedback.However, it's disheartening to learn that the condition of the rooms and overall facilities didn't meet your expectations and we apologize for any inconvenience caused. Quality assurance is paramount, thus this information is significant, as improvements are continuously being sought. We still hope to have another chance in the future to provide you with the experience you expected.

6/10 Okej

Helle

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The property is run down and the rooms are banged up and scuffed It used to be very nice but they need to upgrade it A room at more than $240 needs to in better condition
Bodde här 1 natt i april 2024
Svar från Customer Service 17 apr. 2024
Helle,We appreciate your comments about the condition of the property and our rooms. We always strive to maintain the highest of standards, and comments such as yours are valuable in this endeavor. Please be assured that we're committed to constant improvement and your feedback plays an integral part in that process. It's our hope to have a chance to better serve you in the future.

10/10 Fantastiskt

Ramon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 17 apr. 2024
Ramon,It is heartwarming to know you had such a favorable experience at Hilton Garden Inn Davis. Your feedback is valuable and will certainly be shared with the rest of the team, acknowledging their efforts.We value your patronage and anticipate welcoming you back in the future.Sincerely,Cosmin

10/10 Fantastiskt

Christine

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fave place to stay in Davis! Close to campus, restaurants and shopping!
Bodde här 1 natt i april 2024
Svar från Customer Service 9 apr. 2024
Christine, it's heartening to know that Hilton Garden Inn Davis is your favorite choice when visiting Davis. We're happy to hear you enjoyed our close proximity to campus, dining, and retail outlets. We highly value your feedback and it will inspire our team members' efforts. Once more, thank you for choosing us. Rest assured, we eagerly await your return.

10/10 Fantastiskt

Steve

Gillade: Renlighet
Modern and clean
Bodde här 1 natt i april 2024
Svar från Customer Service 8 apr. 2024
Steve,It's a delight to hear about your recent positive experience at Hilton Garden Inn Davis. We're glad you appreciated our clean and contemporary setting. Your valuable feedback will certainly be shared with our team members. Thank you for choosing to stay with us, and we eagerly anticipate your return in the near future.Sincerely,Cosmin

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a lovely hotel and the staff members are so kind and helpful. The train does pass by in the night but we went right back to sleep.
Bodde här 1 natt i mars 2024
Svar från Customer Service 31 mars 2024
Hello Jennifer,We appreciate your kind words about your recent stay at Hilton Garden Inn Davis. It's delightful to hear how you found our hotel to be charming and our team members supportive. We understand the passing train can be noticeable and are relieved to hear it didn't significantly impact your restful night. We look forward to welcoming you again in the not-too-distant future.Best Wishes,Cosmin

10/10 Fantastiskt

Bruce

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very conveniently located in Downtown Davis. Walkable distance to all dining and entertainments best of all felt safe around town. Hilton was great clean and quiet. I will return here for sure.
Bodde här 1 natt i mars 2024
Svar från Customer Service 26 mars 2024
Bruce,Thank you for sharing the delightful experience you had at Hilton Garden Inn Davis. It's terrific to know that our central location was beneficial to your visit, allowing easy access to local dining and entertainment.We appreciate your kind words about our quiet, clean environment. Feedback like yours motivates our team members further. We eagerly anticipate your return visit.

10/10 Fantastiskt

Michelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Accomidating
Bodde här 2 nätter i mars 2024
Svar från Customer Service 24 mars 2024
Hello Michelle,We're thrilled to hear you found Hilton Garden Inn Davis to be accommodating during your stay. It's our priority to ensure you have a pleasant experience. Your feedback is treasured and we'll certainly communicate it to the rest of our team. Again, thank you for choosing to stay with us, and we're excited to host you again soon.Sincerely,Cosmin

10/10 Fantastiskt

Timothy

Reste med sin partner
Yup
Bodde här 1 natt i mars 2024
Svar från Customer Service 18 mars 2024
Timothy, we appreciate your positive feedback about your experience at Hilton Garden Inn Davis. Your kind words will certainly be shared with our team. We eagerly look forward to your return in the not too distant future. Sincerely, Cosmin

4/10 Dåligt

Tianren

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
They don’t provide any of the slippers and shavers. And also they don’t have tub for the shower.
Bodde här 1 natt i mars 2024
Svar från Customer Service 18 mars 2024
Tianren,The team appreciates your feedback about the absence of certain amenities and the shower design. Addressing these concerns is paramount as we constantly strive to enrich the guest experience. We sincerely value your choice to stay with us and we'd appreciate the opportunity to serve you better in the future.

10/10 Fantastiskt

Lillyan

Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was good
Bodde här 1 natt i mars 2024
Svar från Customer Service 18 mars 2024
Lillyan,It's great to hear you had a pleasing stay at Hilton Garden Inn Davis. We endeavor to ensure our guests have an enjoyable experience. Your feedback is valued and will be conveyed to our team members. We appreciate your stay with us and eagerly anticipate your return in the future.

6/10 Okej

Anita

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The 2nd floor was suppose to be secured it was not it was next to the train tracks anyone could have entered the property without a key
Bodde här 2 nätter i mars 2024
Svar från Customer Service 5 mars 2024
Anita,We are glad you chose to stay with us and appreciate you sharing your thoughts. We understand your concerns about security on the second floor and proximity to the train tracks. Your feedback is invaluable as we aim to continuously improve our guests' experiences. We assure you that the safety and well-being of our guests is our top priority, and we hope to have the chance to better serve you in the future.

4/10 Dåligt

Tatiana

Bodde här 4 nätter i februari 2024
Svar från Customer Service 20 mars 2024
Tatiana,We see you've rated your recent stay with us and we are disheartened to learn that the visit wasn't up to your expectations. We're committed to providing our visitors with the finest experiences and regret any disappointments you might have experienced. Your feedback is valuable in aiding us to elevate our standards and services.Thank you for giving us your time. We hope for another chance to exceed your expectations on a future visit.

6/10 Okej

Sandhya

Gillade: Renlighet
just across from the train station and noisy trains went by all night also the original room I booked was not available which was disappointing
Bodde här 1 natt i februari 2024
Svar från Customer Service 28 feb. 2024
Sandhya,Thank you for your feedback. We sincerely regret that you found the surroundings somewhat bustling with railway noise and that there was a mix-up with your room preference. Rest assured, our team will strive harder to ensure a peaceful and pleasant stay for all our guests moving forward. Your patronage is valued, and we hope you consider us for your future stays.

10/10 Fantastiskt

Carol

Bodde här 1 natt i februari 2024
Svar från Customer Service 21 mars 2024
Carol,We're thrilled to hear about your positive experience during your stay at Hilton Garden Inn Davis. The entire team appreciates the time you took to share the feedback with fellow travelers. They'll certainly be acknowledged for their hard work and efforts in making your visit a memorable one. We are eagerly looking forward to your next stay with us in the near future.

10/10 Fantastiskt

Christine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent service and comfortable hotel! Walking distance to UC Davis.
Bodde här 3 nätter i februari 2024
Svar från Customer Service 20 feb. 2024
Christine,It's great to hear about your positive experience at Hilton Garden Inn Davis. We're pleased to know you appreciated the excellent service and comfort during your stay. It's convenient that our property's location enabled you to easily explore UC Davis on foot. We're glad you chose us and hope to welcome you back in the near future.

10/10 Fantastiskt

jimmy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Customer Service 18 feb. 2024
Thank you for sharing, Jimmy!At Hilton Garden Inn Davis, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Bra

Lupe

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our stay was amazing walking distance to anything and everything amazing shops. The only thing that I could request is for Hilton to invest in new beds other than that breakfast staff and location very convenient I
Bodde här 2 nätter i februari 2024
Svar från Customer Service 12 feb. 2024
Lupe,We appreciate you sharing your wonderful experience at the Hilton Garden Inn Davis. It's great to hear that our prime location provided convenience for your stay. We take your feedback regarding our beds into account as we strive to constantly improve our guest satisfaction. Your commendation about our breakfast and our team members is much appreciated. We look forward to hosting you again for another amazing stay.Best Regards,Cosmin

10/10 Fantastiskt

Jacqueline

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The staff was amazing! I made a mistake making my reservation and showed a week earlier. They worked with Hotels.com and they were able to accommodate me. Best experience! And the hotel was wonderful.
Bodde här 1 natt i januari 2024
Svar från Customer Service 4 feb. 2024
Hello Jacqueline,We're overjoyed to hear about your high praise for Hilton Garden Inn Davis. It's wonderful that our team members were able to promptly assist with the mishap in your reservation and accommodate you accordingly. Your words of appreciation regarding your overall experience with us will certainly be passed on to the rest of the team. We thank you again for choosing to stay at our property and eagerly anticipate your return in the foreseeable future.

8/10 Bra

Michelle

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It says breakfast buffet, but it is just continental breakfast.
Bodde här 3 nätter i februari 2024
Svar från Customer Service 4 feb. 2024
Michelle, thank you for your feedback on your recent stay. It's noted your experience about the breakfast offerings. We aim to present clear and accurate descriptions of our facilities, and regret any misunderstanding. Your insights will be shared with our team members for improvements. We appreciate your choice to stay with us at Hilton Garden Inn Davis, and hope to welcome you back soon.

10/10 Fantastiskt

Tereso

Bodde här 1 natt i januari 2024
Svar från Customer Service 30 jan. 2024
Tereso,We appreciate that you took the time to rate your stay at Hilton Garden Inn Davis. It's wonderful to see that your experience with us was a positive one. Your kind feedback will surely inspire our team members and they'll be recognized for their efforts. Thank you for choosing to stay with us and we eagerly anticipate your return visit.

10/10 Fantastiskt

Amy

Bodde här 2 nätter i januari 2024
Svar från Customer Service 21 mars 2024
Amy,It's wonderful to hear of your positive experience at Hilton Garden Inn Davis. Your commendable ratings will certainly be shared with our colleagues as a token of their hard work. We are glad to have hosted you and eagerly await your return in the not-too-distant future.Kind regards,Cosmin

10/10 Fantastiskt

Alexander

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Customer Service 25 jan. 2024
Thank you for the amazing rating, Alexander!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Davis soon!Thanks again for leaving your feedback!

10/10 Fantastiskt

Jesus

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Customer Service 23 jan. 2024
Jesus,It's outstanding to know you had a fantastic experience at Hilton Garden Inn Davis. We appreciate the time you've taken to share your high regard. Rest assured we'll share your feedback with our team members, and they will be acknowledged for their dedication. We are grateful for your visit, and eagerly anticipate your future stays.

10/10 Fantastiskt

Steven

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Customer Service 21 jan. 2024
Thank you for the perfect rating, Steven!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn Davis. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

8/10 Bra

Cindy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Customer Service 9 jan. 2024
Cindy, we're delighted to know your recent stay at the Hilton Garden Inn Davis met your expectations. Your feedback is an invaluable resource and will certainly be shared with the rest of our team. Our colleagues will appreciate the recognition for their efforts. We greatly value your patronage and look forward to your return in the future.

10/10 Fantastiskt

Barbara

Bodde här 2 nätter i januari 2024
Svar från Customer Service 13 jan. 2024
Barbara,It's wonderful to hear that your recent stay at Hilton Garden Inn Davis was a positive one. We greatly appreciate you taking the time to share your glowing rating with other travelers. Feedback such as yours serves as encouragement to our team members. We would like to express our gratitude for choosing to stay with us. We eagerly await the chance to welcome you again in the near future.

10/10 Fantastiskt

Melody

Bodde här 1 natt i januari 2024
Svar från Customer Service 8 jan. 2024
Thanks for sharing this perfect rating, Melody!We're thrilled to hear you enjoyed your stay at Hilton Garden Inn Davis! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Fantastiskt

Cathey

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Customer Service 8 jan. 2024
Thank you for the great rating, Cathey!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn Davis! We hope you plan on staying with us again soon!We're looking forward to your next visit!

6/10 Okej

Deborah

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Customer Service 31 jan. 2024
Deborah,As the rating was neutral, we're eager to hear how we can improve. Your direct feedback is crucial in helping us understand where we might have missed the mark. We hope to have the opportunity to better serve you in the future. We appreciate you choosing to stay with us.

10/10 Fantastiskt

Peter

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Customer Service 31 dec. 2023
Peter, thank you for your stellar rating! We wholeheartedly appreciate your support for Hilton Garden Inn Davis. We're delighted to know our remarkable changes have added to your experience, from our freshly renovated spaces to the revamped menu at Seasons Kitchen & Bar, crafted by our new talented chef.With our General Manager, Cosmin Nicula, infusing key changes, we continuously strive to elevate our guest experiences. Hopefully, our prime location also positively contributed to your Davis adventure.Do consider reaching out to our sales team if you're planning to attend or organize a group event in the future. We're assured you’ll appreciate the fully functional elevator, ensuring a seamless transit through the hotel.Looking forward to welcoming you back to experience more of the enriched ambiance and delicious culinary twists. Rest assured, your next stay will be even better.

10/10 Fantastiskt

Wendy

Bodde här 1 natt i december 2023
Svar från Customer Service 24 dec. 2023
Thanks for the amazing rating, Wendy!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Davis!

6/10 Okej

Hong

Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Customer Service 21 dec. 2023
We appreciate the feedback, Hong.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Fantastiskt

William e

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Customer Service 17 dec. 2023
Thank you for the fantastic rating, William!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn Davis! We can't wait to see you again soon.

10/10 Fantastiskt

Jennifer

Bodde här 3 nätter i december 2023
Svar från Customer Service 17 dec. 2023
Thank you for the wonderful rating, Jennifer!It's fantastic you enjoyed your time at Hilton Garden Inn Davis so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Bra

Kelly

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pros: The front desk people are wonderful, the room and property are very clean, it is close to restaurants, shopping, and the UC Davis campus. The room is well stocked with coffee, tea, and toiletries, and the fridge and microwave are super convenient. Cons: Our room did not have blackout curtains, so it was not even remotely dark in there at night. The top sheets on the bed were not even as wide as the mattress, which was super weird, and the duvet was far too thin and not warm enough at all.
Bodde här 1 natt i december 2023
Svar från Customer Service 13 dec. 2023
Kelly, thank you for sharing your detailed observations. We're pleased to know that you appreciated the convenience of our location, the cleanliness of our property, and the stellar service from our front desk team.We're also glad to hear that you enjoyed the well-stocked amenities in the room. However, it's regrettable to learn about your concerns regarding the room's light control and bedding comfort. Our team ensures all rooms meet satisfaction standards, your feedback gives us the opportunity to continually improve.As a note of interest, we are delighted to announce improved measures including the introduction of engaging team members, a refreshing hotel ambiance and a dynamic new General Manager who enjoys connecting with guests. Our intention is to make all accommodations more comfortable and pleasing for our valued guests.Don't forget to check out the new menus at our on-site restaurant, Seasons Kitchen & Bar, curated by our exceptional new chef. We firmly believe that these changes, combined with our prime location, greatly enhance the overall guest experience.In closing, we hope you had the opportunity to enjoy the new atmosphere and the vibe around Seasons Kitchen & Bar. When you plan another visit, our sales team would be more than happy to assist you for an even better experience. We look forward to your return to Hilton Garden Inn Davis.

10/10 Fantastiskt

Sebastian

Bodde här 2 nätter i oktober 2023
Svar från Customer Service 14 dec. 2023
Thanks for the outstanding rating, Sebastian!We're delighted your time at Hilton Garden Inn Davis was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Dåligt

GREG

Affärsresenär
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I didnt feel it meets Hilton's standard. The property seemed run down, when i went to check in there was no one at the front desk and then when she did arrive, she took phone call for about 7 minutes!! There were foreign hairs in my shower. The bathroom in the lobby was filthy and your buffet was pathetic. In fact I would like to talk to someone about what I saw. You have a major hygiene issue. I was watching one of the staff filling the cereal with here bare hands!!!
Bodde här 1 natt i december 2023
Svar från Customer Service 13 dec. 2023
Greg, your feedback is valuable and has been noted. It's disheartening to hear of your experience considering our team's commitment to ensuring positive guest experiences. Rest assured that hygiene is of the utmost importance at our property and your concerns will be addressed. We're glad to note, however, that our team was able to follow this up with you, and that a resolution has been made and you were refunded for your stay.Nonetheless, your feedback is of great importance for improving our services and your satisfaction is paramount. We hope you will provide us another chance to improve your impression of our property. We promise a better experience on your next visit.

10/10 Fantastiskt

Nathan d

Bodde här 3 nätter i november 2023
Svar från Customer Service 26 dec. 2023
Thank you for the excellent rating, Nathan!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hilton Garden Inn Davis! We look forward to hosting you again soon.

8/10 Bra

Sonia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Customer Service 5 dec. 2023
Thank you for the 4-star rating, Sonia!It's great your time at Hilton Garden Inn Davis was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

4/10 Dåligt

Jessica

Reste med familj och småbarn, Reste med husdjur
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
While the front desk person was kind and accommodating to an early check-in, the stay was’t great. They warned us that the Amtrak train across the street was loud. They offered ear plugs but said the train stops at night. That was not true. The train woke up my young kids and dog at 2:15 am and 5:15 am. In addition to the unfortunate wake-up, the room wasn’t great. It was small and smelled (there was a dehumidifier going so maybe there was a flood in the room?), the heater didn’t work, and there were hairs in the shower. We were pretty disappointed overall with the stay. 2 stars for friendly check-in, and a central/walkable location.
Bodde här 1 natt i december 2023
Svar från Customer Service 5 dec. 2023
Jessica, thank you for taking the time to share your feedback. We're pleased to learn that you had a positive check-in experience with our welcoming team members at the front desk. We acknowledge your comments about the external noise disruptions from the train nearby and the shortcomings in your room. Rest assured that these are not indicative of our usual service and ambiance.Going forward, we urge you to take advantage of our new General Manager, Cosmin Nicula's presence. He actively interfaces with guests and would love the opportunity to ensure your future stays exceed your expectations. Please consider giving us another chance to showcase an enhanced stay, emblematic of our commitment to guest satisfaction. We look forward to welcoming you and your family back for a better experience.

10/10 Fantastiskt

Patricia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i september 2023
Svar från Customer Service 5 dec. 2023
Thank you for the 5/5 rating, Patricia!It's excellent you enjoyed your time at Hilton Garden Inn Davis so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Okej

Ross

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Who knew it was near the train track?!!. We heard the trains and whistles on frequent intervals all night long. It was like My Cousin Vinny!!! Never again.
Bodde här 1 natt i november 2023
Svar från Customer Service 28 nov. 2023
Ross, we appreciate your feedback and regret to hear about the unexpected disturbances during your stay. We understand how crucial quietness is to a restful stay and assure you that we aim to provide our guests with a comfortable experience.Our team has taken significant steps to enhance our guest experience, including the introduction of our wonderful new General Manager, Cosmin Nicula. His active role in interfacing with guests has been making a sizeable impact. We feature fantastic F&B options under the professional hand of our new master chef at Seasons Kitchen & Bar, contributing to the positive atmosphere.Additionally, our hotel has undergone a refresh, augmenting the appeal of our spacious lobby and patio. Our bar and lounge, open every day of the week, is a popular spot for guests to relax. All this is set in our prime location, placing guests in close proximity to various attractions.We want to assure you that we have upgraded our amenities, including enhancements to our elevator system to ensure easy access throughout our establishment.We hope you consider giving us another opportunity to provide a more enjoyable experience. We're confident that with our improvements and under the guidance of our competent team, your next stay would exceed expectations.

10/10 Fantastiskt

Ginna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Convenient location to downtown. Able to check in on line. Property is just a little run down. Only 1 elevator makes for a wait at times.
Bodde här 1 natt i november 2023
Svar från Customer Service 21 nov. 2023
Ginna, thank you for choosing to stay with us. It's great to know you found our location convenient and appreciated the ease of online check-in. We've recently rejuvenated our property, striving to enhance our atmosphere overall. In addition, we've expeditiously addressed any concerns regarding our elevator, which is now fully functional, thereby reducing wait times.We encourage you to reach out to our sales team for any future group bookings or events you may have. We look forward to having you stay with us again to experience the refreshed ambiance and the buzz at Seasons Kitchen & Bar. Rest assured, the Hilton Garden Inn Davis aims to provide an even more enjoyable stay next time.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Two buildings - one essentially a motel
There are two buildings in this hotel. We were located in a building in the back, through the parking lot. You have to walk up broken concrete stairs to get to the floor where the rooms are located. The carpet is filthy, the beds uncomfortable and furniture cheap. It’s like a motel attached to the hotel that somehow costs $300.
Bodde här 2 nätter i november 2023
Svar från Customer Service 20 nov. 2023
We genuinely appreciate your feedback. It seems as though you experienced some challenges during your stay with us. We're sorry to hear about the perceived condition of your room and any inconvenience caused by the location within our property. We continually strive to offer pleasurable visiting conditions for each guest.It's important to underline that our property has undergone recent enhancements for refreshed ambiance. Additionally, we have an amazing new chef enhancing our food and beverage offerings at Seasons Kitchen & Bar, which we hope you had the opportunity to enjoy.We're eager to make things right and offer a more fulfilling stay you in the future. We hope you'll consider giving us another chance to provide you with the enhanced experience we're usually known for delivering. Your satisfaction remains a priority to us!