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Recensioner av Sacramento Marriott Rancho Cordova

3.5 out of 5
Sacramento Marriott Rancho Cordova
11211 Point East Dr, Rancho Cordova, CA

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 515 av 1005 recensioner" "
8 - Bra i betyg. 246 av 1005 recensioner" "
6 - Okej i betyg. 101 av 1005 recensioner" "
4 - Dåligt i betyg. 71 av 1005 recensioner" "
2 - Väldigt dåligt i betyg. 72 av 1005 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

7,8/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Linda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
nice stay
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Nvart

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

4/10 Dåligt

Anny

Reste med familj och småbarn
The staff has no customer service, I asked for an itemized receipt when checking out, the person who checked me out said Expedia will send it to you. I do not want to be charged for unnecessary fees. The room was dirty, old furniture that was broken, walls had cracks, the linens were torn, windows had mold, just disgusting. The cleaning room service person kept knocking on our door the next day to rush us to check out. Bad experience
Bodde här 1 natt i april 2024
Svar från Huda 1 maj 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.In regards to our hotel conditions we are in the process of a full renovation which does include our public space and guest rooms. We understand we are long overdue for these updates and are looking forward to the transformation of our hotel.I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bra

Brianna

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay was great, and Zach was extremely helpful when we were checking in. Unfortunately, we had an early game and had to leave early and were unable to take advantage of the free breakfast as they did not allow us to pack it to go. That was frustrating as we had paid for it so it should have been available for us to take it with us.
Bodde här 1 natt i april 2024
Svar från HOTELS24 30 apr. 2024
We appreciate your feed back I will be sure to follow with management for that department and will relay your concern.

8/10 Bra

Ken

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place has been around for Years. They’ve done a good job keeping it nice. Bed was a 3.5 out of 5. Paying for parking is stupid, especially considering their lot Needs paving. Decent hotel, noisy on the Sunrise side.
Bodde här 1 natt i april 2024
Svar från Huda 22 apr. 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback.We hope to welcome you again soon.

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice place
Bodde här 1 natt i april 2024
Svar från Huda 15 apr. 2024
Thank you.

6/10 Okej

Gustavo, Santa Clara

Bodde här 1 natt i april 2024
Svar från Hotels 24 20 apr. 2024
We appreciate your response hopefully after renovation everything is up to your standards

4/10 Dåligt

Susan

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Formaggia restaurant ridiculous. We went there hoping for a nice quiet dinner after a long day of driving and were met with a sports bar atmosphere. Loud noisy nerve wracking. We left. Next morning we went there for breakfast. Much calmer atmosphere. BUT…all food items were served in paper or plastic. Paper plates, bowls, coffee cups and plastic cups for water and juice. Also plastic utensils! The price of the food was high and you’d think the servewear would be appropriate for the cuisine. The wait staff were pleasant and efficient. The food was very good. In our room: the bottom of the tub was extremely slippery and no rubber mat was provided. Also the shower curtain insert was way too long and we both stepped on it. A real tripping hazard.
Bodde här 2 nätter i april 2024
Svar från Huda Shehadeh 15 apr. 2024
Hello,Thank you for taking the time to let us know about your experience while staying with us. You brought to our attention that during your recent stay we fell short of meeting your expectations while dining in our temporary Formaggio .Your experience has been shared with the F&B Management who joins me in offering our sincere apologies. We understand that the current state of the restaurant is not a standard, and unfortunately unavoidable due to the depth of the construction on a majority of our kitchen and restaurant. Due to the amount of work currently being done we are unable to do regular ware washing of china, glass and silverware and have done our best to find temporary solutions. Our goal is to not only provide great food and service to our guests but also to maintain a working structure for our employees while we work through this transition. We understand that we are long overdue for this update and appreciate your patience and understanding while we get through this phase of workAlthough we fell short of meeting your expectations during your stay, I hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve when our gym and restaurant renovation is complete.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Fantastiskt

Gerald

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice stay even with renovation
Bodde här 4 nätter i april 2024
Svar från Hotels24 20 apr. 2024
We are delighted to hear you enjoyed your stay even during renovation

10/10 Fantastiskt

Jason

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the hot pool out door
Bodde här 1 natt i mars 2024
Svar från Hotels 24 20 apr. 2024
Yes our pool and hot are outdoors thank you for your 5 out of 5 response

6/10 Okej

Bhupinder Singh

Gillade: Personal och service
Gillade inte: Renlighet
Bugs are running around bed and so noisy at Bakersfield and other places tubs taps are broken and clean less
Bodde här 1 natt i mars 2024
Svar från ST23 4 apr. 2024
Hello I apologize for your experience that you had here and I will follow up with the Housekeeing and Maintinance team,to ensure this will not be your experience here the next time you stay with us

10/10 Fantastiskt

Harmanjit

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i mars 2024
Svar från RG 2 apr. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 Fantastiskt

Sierra

Bodde här 2 nätter i mars 2024
Svar från Hotels24 20 apr. 2024
We appreciate your response

8/10 Bra

Vinod

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bath tub was really small. You barely can stand.
Bodde här 1 natt i mars 2024
Svar från hotels23 27 mars 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.

10/10 Fantastiskt

QUINTON JEROME

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was great not social life in the area.
Bodde här 3 nätter i mars 2024
Svar från Mia-Operations 25 mars 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 Fantastiskt

Mostafa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
April at the front desk was very delightful and hospitable
Bodde här 2 nätter i mars 2024
Svar från Mia-Operations 22 mars 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

8/10 Bra

Anthony

Affärsresenär, Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The room itself was very clean and well maintained with the exception of the mini fridge and a few of the outlets didn't work otherwise room was great. However the staff and customer service was quite lacking and extremely rude. They tried to make it right by giving me a free coupon to Starbucks that expired that day and that the Starbucks had already closed for the night. Would love to return . But I don't think I will be in the near future
Bodde här 1 natt i mars 2024
Svar från Mia-Operations 22 mars 2024
Thank you for staying with us! We will look into addressing the issues mentioned. We appreciate your feedback.

10/10 Fantastiskt

Anthony

Gillade: Renlighet
Bodde här 1 natt i mars 2024
Svar från Mia-Operations 22 mars 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

8/10 Bra

Tracy, Henderson

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed hearing the rooster greet the morning. And the Starbucks WAS convenient.
Bodde här 1 natt i mars 2024
Svar från Mia-Operations 18 mars 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 Fantastiskt

Jeannia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Mia-Operations 15 mars 2024
Thank you for taking the time to let us know about your stay.

10/10 Fantastiskt

Derek

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very clean, the staff are top notch! Had a great time hanging out and letting the kiddos swim and spa .
Bodde här 1 natt i mars 2024
Svar från Mia- Operations 4 mars 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon.

6/10 Okej

Steven

Affärsresenär
No gym or business center
Bodde här 2 nätter i februari 2024
Svar från Mia- Operations 4 mars 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon. We are looking forward to the renovation of our gym to be completed in mid March as we understand we are long overdue for an upgrade.

8/10 Bra

A

Affärsresenär
Gillade: Personal och service och bekvämligheter
The hotel lobby is very nice and the staff is very friendly. The room is large and the bed is very comfortable. The only downside is the cost to park, the walls are very thin, there is significant road noise, it is jaunt from I-5, and the carpet needs some tlc. For the price, I would stay here again
Bodde här 1 natt i februari 2024
Svar från Mia- OPerations 4 mars 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon. We are looking forward to our upcoming renovation as we understand we are long overdue for an upgrade.

10/10 Fantastiskt

Heidi

Affärsresenär, Reste med familjen
Great place to stay. Carpets in hallway could use some cleaning
Bodde här 1 natt i februari 2024
Svar från Mia-Operations 28 feb. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Fantastiskt

Lydia

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything was great
Bodde här 2 nätter i februari 2024
Svar från Mia-Operations 28 feb. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Fantastiskt

Cory, Eagle

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I stay here all the time for work in Sacramento. Always have a good experience.
Bodde här 5 nätter i februari 2024
Svar från Mia-Operations 28 feb. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

6/10 Okej

Tiffany

It’s an older building. Needs remodeling.
Bodde här 1 natt i januari 2024
Svar från Mia-Operations 28 feb. 2024
Thank you for your feedback. Our renovation has begun, and we look forward to our guests enjoying the updates soon!

10/10 Fantastiskt

Sabrina

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great Location and Good on Comfort
Appreciated the kindness when we checked in a 3. The hostess at 10 a.m was a bit curt when we asked if we could check-in early. Our room was wonderful and we sincerely enjoyed the dining options of the restaurant. Waitresses and Waiters were exceptionally kind and provided great service.
Bodde här 1 natt i januari 2024
Svar från Mia-Operations 31 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

2/10 Väldigt dåligt

Zarghoona

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Heater did not work in two different rooms. We have to have an engineer come fix the AC while we were in the room.
Bodde här 2 nätter i januari 2024
Svar från Mia-Operations 31 jan. 2024
Thank you for staying with us! We will look into addressing the issue mentioned. We appreciate your feedback.

10/10 Fantastiskt

Heidi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Mia-Operations 31 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

6/10 Okej

Patrick

Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Needs updates
I was actually shocked at the state of the property being a Marriott and all. We always book Marriott for consistency and this property is very outdated and not what we expected. The restaurant servers were awesome but we probably would not come back.
Bodde här 2 nätter i januari 2024
Svar från Mia-Operations 31 jan. 2024
Thank you for your feedback. Our renovation has begun, and we look forward to our guests enjoying the updates soon!

6/10 Okej

Ginger

Reste i grupp
Gillade: Renlighet, personal och service och bekvämligheter
Excellent on site restaurant!
Bodde här 1 natt i januari 2024
Svar från Mia-Operations 31 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

4/10 Dåligt

Anthony

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
Caesar was fairly abrupt with us and the volume on our tv doesn’t work.
Bodde här 1 natt i januari 2024
Svar från RG 24 jan. 2024
Thank you for staying with us! We will look into addressing the issue mentioned. We appreciate your feedback.

4/10 Dåligt

Teresa

Bodde här 1 natt i januari 2024
Svar från RG 18 jan. 2024
Thank you for staying with us! We appreciate your feedback.

6/10 Okej

Jazmin

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Svar från RG 16 jan. 2024
Thank you for staying with us! We appreciate your feedback.

2/10 Väldigt dåligt

Eric

Bodde här 8 nätter i januari 2024
Svar från Mia-Operations 28 feb. 2024
Thank you for taking the time to let us know about your stay.

10/10 Fantastiskt

Sofia

Bodde här 1 natt i januari 2024
Svar från RG 16 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Stayed at this hotel for a work related trip. I have to start with my experience upon arrival I had booked a room with a king bed and they informed me that they had overbooked the rooms with a king bed and they only had rooms with two queens. Fine, I was understanding. Went to my room to unpack and settle for the night and to my surprise I found crawlers in my room on the wall and curtains. I took pictures went downstairs and the managers that day was nonchalant as if knowing that this was a issues and gave me another room with two queen bed. I have not experienced something like this with a Marriott before so I am disappointed and most importantly grossed out about the rooms. Will NOT be staying here again.
Bodde här 2 nätter i januari 2024
Svar från RG 16 jan. 2024
Thank you for staying with us! We will look into addressing the issue mentioned. We appreciate your feedback.

10/10 Fantastiskt

Joshua

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från RG 16 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Fantastiskt

Jon

Bodde här 1 natt i januari 2024
Svar från RG 16 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Fantastiskt

Brandy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Love it!
I have stayed at this particular property a few times now and love it. The property is absolutely beautiful and the staff is amazing. It is close to restaurants and shops.
Bodde här 2 nätter i december 2023
Svar från RG 8 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

8/10 Bra

Leslie

Reste med familjen
Gillade: Renlighet och personal och service
The rooms felt a little on the shabby side, particularly the carpet and wallpaper. Otherwise, clean and convenient. I appreciated having Starbucks in the lobby. Didn't love paying for wi-fi and parking - just include it in the cost of the hotel. Silly.
Bodde här 1 natt i januari 2024
Svar från RG 8 jan. 2024
Thank you for your feedback. Our renovation has begun, and we look forward to our guests enjoying the updates soon!

10/10 Fantastiskt

Eric

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från RG 8 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Fantastiskt

Tatyana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från RG 8 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

10/10 Fantastiskt

Isabel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från RG 8 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

8/10 Bra

the

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från RG 8 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

8/10 Bra

Justin

Bodde här 2 nätter i december 2023
Svar från RG 24 jan. 2024
Thank you for staying with us! We appreciate your feedback.

8/10 Bra

Hayk

Gillade: Renlighet och personal och service
Bodde här 2 nätter i december 2023
Svar från RG 5 jan. 2024
Thank you!! We are happy to hear you enjoyed your stay with us and look forward to welcoming you back soon!

6/10 Okej

Daniel

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The property can definitely use a design update. The furniture, carpet and other details in the room reminded me very much of Marriotts in the 80’s and Early 90’s. It was pretty clean overall, but just felt dingy. The shower was extremely powerful, which I tend to like, but the shower curtain was not able to contain the water spray and each time I got out there was a huge pool of water on the floor. You could see it seeped into the grout in between tiles as well, and my wife detected mold, as she is very allergic to it. The front desk check in was good, but when I came downstairs the next day to talk to someone because I couldn’t connect to the internet because it was saying my information (name and room number) was incorrect. Ever though there were 2 people at the counter, both were attending to a guest’s check in. Would have been ok if someone had just looked up and said they would be right with me, but it never happened and I waited 10 minutes just to ask that question about the wifi. Parking in an open lot is $10, which seemed a lot for a Gold Elite member in a not densely populated area in the suburbs of town. I will not be staying there again until the overhaul the property.
Bodde här 3 nätter i december 2023
Svar från RG 5 jan. 2024
Thank you for your feedback. Our renovation has begun, and we look forward to our guests enjoying the updates soon!

4/10 Dåligt

Douglas

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
No Respect for Late Sleepers
We're a couple who works late nights and sleep in during the day. We were placed next to a family who were entertaining in their room with their children during the day. We asked the front desk to ask them to respect their neighbors but nothing was done. We got very little sleep. At one point, while I was speaking, the woman I was speaking to at the front desk started talking over me and then hung up on me. Very, very rude. The housekeeping staff also tried to enter the room when the privacy sign was out.
Bodde här 1 natt i december 2023
Svar från RG 5 jan. 2024
Thank you for taking the time to let us know about your stay.