Lobby

Recensioner av SureStay Plus Hotel by Best Western Sacramento Cal Expo

2.5 out of 5

Recensioner

6,2
10 - Fantastiskt i betyg. 40 av 133 recensioner" "
8 - Bra i betyg. 14 av 133 recensioner" "
6 - Okej i betyg. 22 av 133 recensioner" "
4 - Dåligt i betyg. 25 av 133 recensioner" "
2 - Väldigt dåligt i betyg. 32 av 133 recensioner" "

6,4/10

Renlighet

7,0/10

Personal och service

6,4/10

Bekvämligheter

6,2/10

Boendets skick och faciliteter

6,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Kathleen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024

6/10 Okej

Alberto

Reste med familj och småbarn
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Room was not what we expect restroom was dirty. TV remove crontrol didn't work. Hotel ask for $ 100 deposit and when you check out and ask for deposit all they said wait to be refund at your bank account I ask for a receipt as my proof denied.
Bodde här 1 natt i maj 2024
Svar från Manager 22 maj 2024
Hello Alberto, We appreciate you sharing your feedback with us. We regret to hear about the issues you encountered during your stay. Your concerns will be shared with the relevant teams for review and improvement. For any deposit-related inquiries, we recommend reaching out to management directly for further assistance. Your satisfaction is important to us, and we hope to have another opportunity to exceed your expectations.

6/10 Okej

Marisol

Gillade inte: Renlighet
Pay more attention when giving rooms that are not occupied, it is very unpleasant for a stranger to open the door for you
Svar från Manager 22 maj 2024
Hello Marisol, We appreciate your feedback regarding room assignments and will review our procedures to ensure a more seamless experience in the future. Your comments help us improve our services for all guests.

10/10 Fantastiskt

Ricky

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The rooms were soon nice the best Hotel bed I ever slept in and omg the breakfast hand down is the absolute best. Everyone has to stay at least once so nice.
Bodde här 2 nätter i maj 2024
Svar från Manager 22 maj 2024
Hello Ricky,We're very happy to hear you enjoyed our comfortable rooms and delicious breakfast during your stay with us. We appreciate your kind words and hope to welcome you back again in the future.

6/10 Okej

Alex

Nothing
Bodde här 2 nätter i maj 2024
Svar från Manager 21 maj 2024
Hello Alex, We appreciate you taking the time to share your thoughts and feedback with us. If there are any specific details you'd like to discuss further, please feel free to contact our management directly.

6/10 Okej

Patrick

Gillade inte: Boendets skick och faciliteter
No explanation of what was offered or friendly greeting
Bodde här 1 natt i maj 2024
Svar från Manager 22 maj 2024
Hello Patrick, Thank you for sharing your experience with us. We appreciate your feedback and will share your comments with our team for their review and improvement. We hope to have the opportunity to welcome you back in the future.

2/10 Väldigt dåligt

Bethany

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Shower flooded the bathroom, asked for more towels and housekeeping brought us some that all were very stained and whatever chemical they use on their sheets caused a face rash on my entire family that stayed there
Bodde här 1 natt i maj 2024
Svar från Manager 17 maj 2024
Hello Bethany, We aim to provide a comfortable stay for all our guests and take your feedback seriously. We encourage guests to reach out to our management team directly to address any concerns they may have experienced during their stay. Your satisfaction is important to us, and we appreciate your valuable input.

6/10 Okej

Maritza

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Manager 17 maj 2024
Hello Maritza, We appreciate you choosing our hotel for your stay. Please feel free to contact us directly with any feedback you may have from your time here.

10/10 Fantastiskt

Stephanie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 2 nätter i maj 2024
Svar från Manager 14 maj 2024
Hello Stephanie,We appreciate your feedback and are glad to hear you had a good experience at our hotel. If you have any further comments or suggestions, please feel free to contact us. Thank you for choosing to stay with us!

2/10 Väldigt dåligt

Bobbie

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Filthy hot tub, no chairs around pool area, ice machine not working, not enough tables for guests to sit and have breakfast. Booked two rooms and they could not be together, and then when we got the rooms they were dirty.
Bodde här 1 natt i maj 2024
Svar från Manager 14 maj 2024
Hello Bobbie, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address these concerns with our team. Your satisfaction is important to us, and we strive to improve our services for all guests.

4/10 Dåligt

Bobbie

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Once we arrived at the motel it took forever to get checked in, so many people in front of us in line had complaints of keys not working, no lighting (lamps) in their room or getting the wrong room all together. When we finally received our room keys, we drove to the back of the building and entered a dirty room that had not been cleaned from the last people that stayed there. Had to get back in the car and go back to the office in order to get another room. The second room was clean and somewhat pleasant, Later that evening we tried to get ice and the ice machine was broken and what did fall out had disgusting chunks of something in the ice. The hot tub was a cesspool of what can only be described as children’s urine as there were tons of screaming kids sitting in it , it was a greenish yellow water. The pool area had literally three pool chairs for the entire building. breakfast the following morning consisted of powdered water eggs, gray sausage or cereal. I guess you get what you pay for. My family and I will definitely not be staying at this location again.
Svar från Manager 14 maj 2024
Hello Bobbie, We are truly sorry to hear about the challenges you faced during your recent stay. We thank you for bringing these matters to our attention and assure you that we take your feedback seriously for any necessary improvements. Guest satisfaction is our top priority, and we apologize for any inconveniences you encountered. Please do not hesitate to reach out to our management team directly to discuss your experience further.

2/10 Väldigt dåligt

Monique

Reste med familjen
Homeless all around the property, not clean and didn’t seem safe. I will pay more next time not to stay here again.
Bodde här 1 natt i maj 2024
Svar från Manager 14 maj 2024
Hello Monique, We are disappointed to hear about your experience and apologize for any inconvenience caused. We take all feedback seriously and will address this with our team for improvements. Your safety and comfort are our top priorities, and we encourage you to reach out to management directly to discuss your concerns further.

6/10 Okej

Jonathan, Susanville

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Room was neat and clean. Linen, beddings and towels smelled fresh and looked clean. Bathroom, bathroom sink and counter as well as the surface areas of the room were all clean. My only issue was with the unconventional toilet with the water reservoir cover removed and the flushing mechanism situated inside. It was a little unplesant to look at especially since the water kept on flowing and going down the overflow valve. I understand the intention to have a low flow flush system but unfortunately it does not work. You have to flush several times and it still does not clean the bowl fully. Plus the running water kept us awake most of the night until we shut off the water supply completely.
Bodde här 1 natt i maj 2024
Svar från Manager 13 maj 2024
Hello Jonathan, Thank you for appreciating our clean room amenities. We're glad that you found the room satisfactory overall. We appreciate your feedback regarding the toilet system, and we will be sure to pass it along to our maintenance team for review and improvements. Your comfort is important to us, and we apologize for any inconvenience this may have caused during your stay.

4/10 Dåligt

Nathan

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Manager 10 maj 2024
Hello Nathan, We apologize for falling short of your expectations during your stay. We value your input and would like to learn more about your experience. Please reach out to us directly so we can address any issues you encountered. We hope to welcome you back in the future for an improved experience.

8/10 Bra

Esther

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Manager 10 maj 2024
Hello Esther, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Dåligt

Donna

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
People living in the rooms and partying in the parking lot, some sleeping in their cars, no security, walking on the floors made my socks black!
Bodde här 2 nätter i maj 2024
Svar från Manager 7 maj 2024
Hello Donna,We apologize for any inconvenience you experienced during your stay. Our team is dedicated to ensuring a comfortable environment for all guests. For any future concerns, we encourage guests to contact our management team directly for prompt assistance.

2/10 Väldigt dåligt

Jason

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
This is a drug hotel. There were police planted in front of the hotel.
Bodde här 1 natt i maj 2024
Svar från Manager 6 maj 2024
Hello Jason,We take all guest feedback seriously and will investigate the matter. It is important to ensure the safety and security of all our guests and staff at all times. Thank you for bringing this to our attention.

4/10 Dåligt

Lilia

Gillade: Personal och service och boendets skick och faciliteter
Gillade inte: Renlighet
Dirty linens
Bodde här 1 natt i maj 2024
Svar från Manager 4 maj 2024
Hello Lilia,We apologize for any inconvenience caused by the issue with the linens. Your feedback is valuable in helping us improve our services for future guests. We recommend reaching out to the hotel management directly to further address your concerns. Thank you for bringing this to our attention.

2/10 Väldigt dåligt

Jorge

Gillade inte: Renlighet
Bodde här 5 nätter i april 2024
Svar från Manager 17 maj 2024
Hello Jorge, We're sorry to hear that your experience didn't meet expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address this for you.

4/10 Dåligt

Tkeyah

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Manager 4 maj 2024
Hello Tkeyah,We're sorry to hear that your experience fell short of expectations. Please reach out to us directly with any details about your stay so we can address your concerns and ensure a better experience in the future.

4/10 Dåligt

Minerva

Gillade inte: Personal och service
.
Bodde här 2 nätter i april 2024
Svar från Manager 2 maj 2024
Hello Minerva, Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for review and improvement. Guest satisfaction is our top priority, and we apologize for any inconveniences you may have experienced during your stay. If you have any further concerns, please don't hesitate to reach out to our management team for further assistance.

2/10 Väldigt dåligt

Jaquelin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Nasty
Bodde här 1 natt i april 2024
Svar från Manager 30 apr. 2024
Hello Jaquelin, We are sorry to hear that your experience fell short of expectations. Your feedback is very important to us and we will address your concerns with our team. We hope to have the chance to welcome you back in the future for a more positive stay.

10/10 Fantastiskt

Aaron

Reste med familjen, Reste med sin partner
Gillade: Bekvämligheter
Everything was good did t have any problems with the room or anything. Everything went smooth
Bodde här 1 natt i april 2024
Svar från Manager 30 apr. 2024
Hello Aaron,We are pleased to hear that you had a smooth stay in our hotel. Your satisfaction is our priority, and we appreciate your positive feedback. If you have any further comments or suggestions, please feel free to reach out to us.

2/10 Väldigt dåligt

Julia

Bodde här 1 natt i april 2024
Svar från Manager 14 maj 2024
Hello Julia, We're sorry to hear you didn't have a satisfactory experience during your stay. Please don't hesitate to contact us directly with any concerns you may have from your time with us. Your feedback is invaluable in helping us improve our services for all our guests.

2/10 Väldigt dåligt

Joralyn

Bodde här 1 natt i april 2024
Svar från Manager 23 apr. 2024
Hello Joralyn, We are sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We strive to ensure all our guests have a positive experience with us.

10/10 Fantastiskt

Ernest Hwee Kiong, Mountain View

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed my stay. There was free parking. I had a room on the upper floor with a king size bed. It was clean and comfortable. Even though the other guests were having fun and a little noisy in the day, which was expected, but it was quiet at night. The free breakfast was great: cereal and milk, make your own pancakes, toasts, fruit, juice and coffee, eggs and sausages, etc. The front desk staff members who checked me in and out were friendly. I would stay here again.
Bodde här 1 natt i april 2024
Svar från Manager 23 apr. 2024
Hello Ernest Hwee Kiong,We are delighted to hear that you enjoyed your stay with us, especially the complimentary parking and breakfast offerings. We're glad you found your room clean and comfortable. Our team will be pleased knowing their service was appreciated. Should your travels bring you back to the area, we look forward to welcoming you again.

8/10 Bra

Merissa

Bodde här 1 natt i april 2024
Svar från Customer Care Team 18 apr. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Väldigt dåligt

Dewitt

Reste med familj och småbarn, Affärsresenär
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Homeless people eat breakfast here daily.this is the worst sure stay ever.paid cash and tried to leave early and they didn’t have cash on hand. Breakfast is very sorry.
Bodde här 12 nätter i april 2024
Svar från Manager 18 apr. 2024
Hello Dewitt, We take all guest feedback seriously and will address this matter with our team to ensure a better experience for all guests in the future. Thank you for sharing your concerns with us.

6/10 Okej

LENA

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet
The room was very clean and the staff was helpful and kind. But the hot tub was not working (the main reason I chose this hotel), the grounds outside of the rooms were littered with trash, and someone started blaring extremely loud music just before 8am and it didn't stop until after I had checked out.
Bodde här 1 natt i april 2024
Svar från Manager 20 apr. 2024
Hello LENA,We appreciate your positive feedback about our cleanliness and helpful staff. We're sorry to hear about the issues you experienced with the hot tub, grounds, and noise disturbances. Your feedback is valuable in helping us improve our services moving forward.

10/10 Fantastiskt

Regino

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast
Bodde här 2 nätter i april 2024
Svar från Manager 17 apr. 2024
Hello Regino,I apologize that the breakfast did not meet your expectations during your stay. Your feedback is valuable in helping us improve our services. We appreciate your review and hope to welcome you back in the future for a better experience.

10/10 Fantastiskt

Jesus

Gillade: Renlighet
Muy bien
Bodde här 1 natt i april 2024
Svar från Manager 14 apr. 2024
Hello Jesus,We appreciate your feedback and are pleased to hear that you had a good experience at our hotel. If you have any additional comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

2/10 Väldigt dåligt

Josephine

Reste med familjen, Reste med sin partner, Reste med husdjur
I didn’t like the fact that I was not given my deposit back. The housekeeper checked the room. She came back. The manager asked another girl to give it a second I she went and checked it came back and told the manager it was fine then he decided to go there and he goes to the windowsill, and rubs his fingers across the sliding part of the windowsill and pulls it out and says oh you’ve been smoking in here now I know that the housekeepers don’t clean the windowsills every time they clean the room so of course it’s gonna be dirty and I am not a smoker so for him to tell me I smoked in the room because he wiped his fingers on the windowsill is not a reason to keep my money and I’m very highly upset and I will give you guys a bad name and bad reviews. Every chance I can get for that property Other than that, I love seeing it sure stay, but I would like somebody to look into this because I do want my money back. That’s very unacceptable.
Bodde här 2 nätter i april 2024
Svar från Manager 16 apr. 2024
Hello Josephine, We appreciate your feedback and are disappointed to hear about your experience. Please kindly reach out to our management team directly to address your concerns regarding your deposit. We strive to ensure all guest interactions are handled professionally and respectfully. Thank you for bringing this matter to our attention.

8/10 Bra

RUSSELL

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property and staff were AWESOME.
Bodde här 1 natt i april 2024
Svar från Manager 12 apr. 2024
Hello RUSSELL,We're delighted to hear that you enjoyed our property and experienced great service from our staff. Your feedback is truly appreciated. Thank you for choosing to stay with us!

8/10 Bra

ilya

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Staff should smile more and know how to do all paperwork. Checking in on first day was a big hassle and had to wait in lobby for my sister in law to arrive around 7 pm to get settled in a room. The next person that came into work that day checked in with me and stated oh my God she was so upset that I had to wait that long to get into a room she made sure everything was taken care of.
Bodde här 2 nätter i mars 2024
Svar från Manager 5 apr. 2024
Hello ilya,We appreciate your feedback regarding your check-in experience. We always strive to provide efficient service and will address your concerns with our team. Your comfort and satisfaction are important to us, and we will use your comments to improve our guest experience.

10/10 Fantastiskt

Keyla

Gillade: Bekvämligheter och boendets skick och faciliteter
Great customer service!
Bodde här 1 natt i mars 2024
Svar från Manager 2 apr. 2024
Hello Keyla,We appreciate your kind words about our customer service. Your feedback is invaluable to us as we constantly strive to exceed our guests' expectations. Please feel free to reach out to our management team with any further comments or suggestions.

4/10 Dåligt

Natasha

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Would not recommend and worse the checkin staff was quite rude.
Bodde här 1 natt i mars 2024
Svar från Manager 2 apr. 2024
Hello Natasha, We're sorry to hear about your experience and appreciate your feedback. Your comments will be shared with the team for their awareness and improvement. If you'd like to discuss your stay further, please contact our management. Thank you for bringing this to our attention.

10/10 Fantastiskt

Edith

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy buen servicio muy amables me gustó mucho el orden la limpieza de los cuartos y tranquilidad definitivamente lo recomendaría y los visitaré otra vez muy pronto muchas gracias.
Bodde här 1 natt i mars 2024
Svar från Manager 31 mars 2024
Hello Edith,We are thrilled to hear that you enjoyed your stay with us! Providing exceptional service, cleanliness, and tranquility is our top priority. We appreciate your recommendation and look forward to welcoming you back soon.

4/10 Dåligt

Anna

Affärsresenär, Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
This property is ok if you need a quick, cheap 1 night stay. The breakfast is very limited and the way it is served is not sanitary. The handicap room is not ADA compliant. The room flooded 3 times and the maintenance person had no clue how to fix it or what to do. Night front desk clerk is extremely rude and management does not care. Gap in the door makes it extremely noisy to sleep.
Bodde här 13 nätter i mars 2024
Svar från Manager 29 mars 2024
Hello Anna,We appreciate you sharing your experience with us. Our team values all feedback to better serve our guests. For any ADA compliance concerns, we recommend reaching out to the management directly for further assistance. Thank you for staying with us, and we hope to welcome you back in the future.

10/10 Fantastiskt

Briana

Svar från Manager 24 mars 2024
Hello Briana,We are delighted to hear that you had a wonderful stay at our hotel! Should you have any additional feedback to provide, please do not hesitate to contact us directly. We look forward to welcoming you back in the near future!

10/10 Fantastiskt

Sabrina

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 7 nätter i december 2023
Svar från Manager 22 mars 2024
Hello Sabrina,We are delighted to hear that you had a wonderful experience at our hotel! Should you have any further comments or suggestions, please don't hesitate to reach out to us so we can address them accordingly. Your satisfaction is our top priority!

8/10 Bra

KURT

Bodde här 1 natt i mars 2024
Svar från Manager 5 apr. 2024
Hello KURT, We appreciate you taking the time to share your experience with us. If there's anything we could have done to make your stay even better, please feel free to reach out to us. We hope to welcome you back soon for an even more enjoyable stay!

6/10 Okej

Joe

Reste med sin partner, Reste med husdjur
Gillade: Personal och service och boendets skick och faciliteter
Room 127 refrigerator not working. Hot tub not working. Other wise perfect
Bodde här 1 natt i mars 2024
Svar från Manager 16 mars 2024
Hello Joe, We regret to learn of the inconveniences you experienced during your stay in Room 127. We appreciate your feedback and will address the issues mentioned promptly. We hope you enjoyed the other aspects of your stay and consider visiting us again.

4/10 Dåligt

Roman

Affärsresenär, Reste med familjen
Gillade: Personal och service
The design of the rooms is very pleasant and modern. The free wifi connection was reliable and fast. However, there were signs that the room was not properly cleaned after previous visit - hair in the shower, sticky spots on the floor, etc.
Bodde här 1 natt i mars 2024
Svar från Manager 14 mars 2024
Hello Roman, We are glad to hear that you found our room design pleasant and enjoyed our reliable wifi connection. We appreciate your feedback regarding the cleanliness issue you experienced, and we have shared this with our housekeeping team for their review and improvement. Your comments are valuable to us as we strive to provide a comfortable stay for all our guests.

6/10 Okej

Manuela 'Nena', OTHER

Reste i grupp
Gillade inte: Bekvämligheter och boendets skick och faciliteter
reception area is very unappealing, needs serious updating/remodeling. No bathroom access in hotel lobby, had to drive to a nearby place to use restroom. Once in room, beds were comfortable. Shower water is low pressure. An average place for the price. Grounds are decent looking. Staff was ok to deal with.
Bodde här 1 natt i mars 2024
Svar från Manager 9 mars 2024
Hello Manuela 'Nena', Thank you for providing feedback on your recent stay. We appreciate your comments about our comfortable beds and decent grounds. We also value your input on areas that may need improvement, such as the reception area and shower water pressure. Your insights will be shared with our team for consideration.

4/10 Dåligt

Mark

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The tv and internet was down plus there was a draft under door but everthing was fine
Bodde här 1 natt i mars 2024
Svar från Jpetrow 4 mars 2024
Thank you

10/10 Fantastiskt

Moges

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Manager 1 mars 2024
Hello Moges,We're delighted to hear you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon for another fantastic experience!

4/10 Dåligt

Jeffrey Mckay

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
No hot water. A/C stunk and really worked. They were very slow when bringing the food out for breakfaat. They were very unorganized. When I got there they sent me too a room that wasn't made up. Then they sent me too a room that was occupied. I was too tired to go to another hotel.
Bodde här 1 natt i februari 2024
Svar från Manager 28 feb. 2024
Hello Jeffrey Mckay, We value your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our team to ensure a better experience for our guests in the future. We appreciate your understanding and hope you will consider staying with us again in the future.

6/10 Okej

Bryan

Affärsresenär
Gillade: Personal och service
A bit surprised by the walls not being wiped down.
This is the 4th time I have stayed here, and for the most part this is a convenient place to stay. Every time I have stayed there I have had to literally clean the walls cause they are absolutely filthy, as well as I wipe off the front door and wipe down the floors. Cause even though they may mop the floors they use the same mop bucket from the previous room/s that they have cleaned. The last two stays there the Ice machine is has not worked, and this last trip there was no Washer and Dryer on site. The previous trip the washer did not actually drain the water out of the tub, and that is probably because the 20-25 foot above ground plastic hose that went from the back of the washer to a drain pipe that looked like it was kinked a foot from the drain where it went through a small hole in the wall to reach the drain. Anyway my clothes came out soaked and I still had to go find a laundry place to dry my clothes. So it was probably best that they removed the washer and dryer.
Bodde här 3 nätter i februari 2024
Svar från Manager 24 feb. 2024
Hello Bryan,We appreciate your continued patronage and your feedback. Please note that we take all comments seriously and will address the specific concerns you've raised with our team. We aim to ensure the highest standards of cleanliness and maintenance for all our guests' comfort. Your input will help us improve our services for future guests' satisfaction.

10/10 Fantastiskt

Yolanda, Oakland

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It did the job
Bodde här 1 natt i januari 2024
Svar från Manager 24 feb. 2024
Hello Yolanda,We appreciate you taking the time to share your feedback with us. We strive to provide a satisfactory experience for all our guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Thank you for choosing our hotel for your stay.

10/10 Fantastiskt

Yolanda, Oakland

Bodde här 2 nätter i januari 2024
Svar från Manager 24 feb. 2024
Hello Yolanda,We are delighted to hear that you had a wonderful stay with us! Please do not hesitate to reach out if you need any assistance in the future.