I had a good stay at Hotel Souvenirs de Familles and I would consider coming back if I need a hotel in Saintes again. However worth mentioning is that the staff do not speak english and upon arrival we did not have a nice first encounter with one of the staff who was very grumpy and even though I did my best to speak correct french (I am not completely fluent but speak well and have never had problems with people not understanding me before) just shrugged his shoulders and said he did not understand me. He did nothing to make it better, and actually made me hesitate if I would complete my check in at this place. When I told my partner later on, who is french and who I speak french to on a daily basis, he was upset and did not want us to stay there due to the bad behaviour of the staff upon arrival. We did stay for 3 nights and the hotel itself is very beautiful, clean and has a convenient location near the trainstation. It is described to be in the city center of Saintes, but I must say that there is a 15-20 min walk to get downtown. It was written in the information that breakfast is 9.50 Euros per day and person but when we asked they said it is 19.50 per person which seems to be very expensive for a place like this.
So over all, I´d recommend this place if you do not care too much about service because the hotel is nice, clean and beautiful, but in case you are not french or if you need any assistance on your trip I´d think twice before placing my booking.