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Recensioner av Days Inn by Wyndham San Antonio Morgan's Wonderland / IH-35 N

2 out of 5
Days Inn by Wyndham San Antonio Morgan's Wonderland / IH-35 N
11202 Interstate-35 North, San Antonio, TX

Recensioner

6,4
10 - Fantastiskt i betyg. 168 av 1001 recensioner" "
8 - Bra i betyg. 290 av 1001 recensioner" "
6 - Okej i betyg. 222 av 1001 recensioner" "
4 - Dåligt i betyg. 155 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 166 av 1001 recensioner" "

6,6/10

Renlighet

6,6/10

Personal och service

6,6/10

Bekvämligheter

6,2/10

Boendets skick och faciliteter

6,0/10

Hållbarhet

Recensioner

4/10 Dåligt

Lonnie

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The only good thing about the room was the roll-in shower and bathroom. It appeared to have been redone fairly recently. However the rest of the room was old. There was an adjoining door to the next room that did not close and lock properly. It just was not a nice room at all; however, I should have been suspicious due to the price. The room was supposed to have been a handicap accessible room for 3 adults, yet there was only one king size bed. The online picture showed a love seat also that should have been a fold out bed, but I was told that was only for non accessible rooms. They did provide a roll away bed that was about 30 years old and the springs, yes springs, not a mattress, were too uncomfortable to sleep on. To top it off, the free breakfast consisted of only two kinds of cereal and yogurt, along with juice and coffee. Breakfast was from 6-9 AM, but on the morning of check-out I had to ring the bell for service because the lobby was locked at 7 AM. Also, I did not receive my deposit back because I paid with a credit card and not a check or cash. I was told they would have to inspect the room first. Had I paid with a check or cash they would have given it back to me then. I have stayed at nice Days Inns before and since being taken over by Wyndham I was certainly expecting better.
Bodde här 3 nätter i april 2024
Svar från Guest Relations Management 12 apr. 2024
Hi Lonnie! Thank you for taking the time to provide feedback on your recent stay. We're sorry to hear that your experience did not meet your expectations, particularly regarding the room's condition and the amenities provided. We appreciate your comments on the roll-in shower and bathroom, but it's clear we fell short in other areas. The issues you mentioned with the adjoining door and the comfort of the roll-away bed are certainly not up to our standards, and we will be addressing these promptly with our maintenance team to ensure they are corrected. Additionally, we are reviewing our accessible room features and bedding options to better accommodate all our guests' needs. Regarding the breakfast service and the deposit return process, we are taking your feedback seriously and will use it to improve our services. We strive to ensure all our guests have a smooth and enjoyable experience, and it's evident we missed the mark this time. Please rest assured that we are committed to improving and hope to have another opportunity to provide you with a better experience in the future.

6/10 Okej

Jason

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Hella crackheads hanging out here. A lot of people smoking weed too in the rooms. The TV didn’t work and about half of the plugs didn’t either. The mattress was awful quality and the AC unit made an awful noise that would wake you up when it stopped
Bodde här 3 nätter i april 2024
Svar från Guest Relations Management 12 apr. 2024
Hi Jason! Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the issues you encountered, which clearly detracted from your comfort and overall experience. Ensuring the safety and satisfaction of our guests is our top priority, and it seems we fell short during your visit. We are addressing your concerns regarding the atmosphere around our property to ensure a more family-friendly environment. Additionally, we are reviewing our maintenance procedures to fix the problems with the TV, electrical outlets, mattress quality, and the noise from the AC unit. Your comfort is crucial, and these improvements are a priority for us. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a much-improved experience.

10/10 Fantastiskt

mike

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Large comfortable room with easy parking and a pool.
Bodde här 1 natt i april 2024
Svar från Guest Relations Management 8 apr. 2024
Hi Mike! Thank you for your excellent feedback! We're delighted to hear that you enjoyed your stay with us and that you found your room to be large and comfortable. Providing comfortable accommodations and convenient amenities is our priority, and we're glad we could meet your expectations. We're also pleased to hear that you found parking to be easy and that you were able to enjoy our pool during your stay. We hope it added to your overall experience with us. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

8/10 Bra

jason

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Guest Relations Management 6 mars 2024
Hi Jason! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to see that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

2/10 Väldigt dåligt

Matt

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This Days inn location, I thought was going to be a decent stay. However, I was extremely disappointed in this hotel staff and management the very next day, when I extended my stay for one more night. They were not accommodating. I find out there is a service charge for early check in of $12 dollars that is not posted, — Furthermore, there is a $1.08 charge from your deposit for the convenience of having a safe in your room!! (I never asked for this to be in my room! It’s ridiculous!) — — I chose to pack my bags and come back later after 3pm, due to 3rd party booking and no refunds! — Later when coming back to check in, I was already disgusted with staying another night and the front desk lady puts me in a faulty room, that needs fixed. I’ve already moved my belongings into the room at this time. But still had to be moved!!! One of the worst two day stays! I wouldn’t recommend this days inn to anybody!! Terrible service, just terrible!!!!
Bodde här 1 natt i februari 2024
Svar från Guest Relations Management 27 feb. 2024
Hi Matt! We sincerely apologize for the inconvenience and frustration you experienced during your stay at our Days Inn location. Your feedback is extremely valuable to us, and we are truly sorry for falling short of your expectations. It's unacceptable that you were not properly informed about additional charges such as the early check-in fee and the safe deposit charge. We understand how frustrating this must have been for you, and we will address this issue with our staff to ensure that all charges are communicated clearly to our guests in the future. Furthermore, we apologize for the inconvenience caused by being placed in a faulty room. We understand that moving rooms can be disruptive and disappointing, and we regret that this was your experience. Our team will work to ensure that all rooms are properly maintained and inspected to prevent similar issues from occurring in the future. Please know that we take your feedback seriously, and we will use it to improve our services and operations moving forward. We sincerely hope that you will give us another chance to provide you with the quality experience you deserve. If you choose to stay with us again, please don't hesitate to contact our management team directly, and we will do everything we can to make your stay more comfortable and enjoyable.

10/10 Fantastiskt

DIANA

Bodde här 1 natt i december 2023
Svar från Guest Relations Management 10 jan. 2024
Hi Diana! Thank you for choosing Days Inn by Wyndham San Antonio Morgan's Wonderland / IH-35 N and for sharing your wonderful 5 out of 5 rating with us! We are delighted to hear that you had an outstanding experience during your stay. Your satisfaction is our greatest reward, and we appreciate your positive feedback. It's guests like you that inspire us to continue delivering exceptional service and creating memorable moments. We look forward to hosting you again in the future and providing another fantastic stay.

10/10 Fantastiskt

Myriam

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
bien
Bodde här 2 nätter i december 2023
Svar från Guest Relations Specialist 6 jan. 2024
Hi Myriam,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Bra

Hiram

Bodde här 2 nätter i december 2023
Svar från Guest Relations Specialist 1 jan. 2024
Hi Hiram,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Fantastiskt

anita

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Slept there I would recommend everybody to that motel that I stayed at thank you guys keep up the good work
Bodde här 1 natt i november 2023
Svar från Guest Relations Management 12 nov. 2023
Hi Anita! Thank you so much for taking the time to share your positive experience at our motel! We are thrilled to hear that you had a comfortable stay and appreciate your kind words. Our team works hard to ensure that our guests have a pleasant and enjoyable stay, and it's always rewarding to receive such positive feedback. Your recommendation means a lot to us, and we are grateful for your support. We look forward to serving you again in the future.

10/10 Fantastiskt

Leo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy to get to, convenient
Bodde här 1 natt i oktober 2023
Svar från Guest Relations Management 30 okt. 2023
Hi Leo! We are very happy to discover that you had such a convenient experience with us! We look forward to welcoming you back during your next stay in the area.

10/10 Fantastiskt

Carlos

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Qiet
Bodde här 1 natt i september 2023
Svar från Guest Relations Specialist 19 sep. 2023
Dear Carlos,Thank you for your positive rating and mentioning the quiet atmosphere during your stay. We're delighted to know that you had a peaceful and pleasant experience. If you have any additional comments or if there's anything else you appreciated about your visit, please feel free to share. We look forward to serving you again in the future, and we aim to make each stay just as enjoyable. Your satisfaction is important to us!

6/10 Okej

Ricardo

Gillade: Boendets skick och faciliteter
It was ok
Bodde här 1 natt i september 2023
Svar från Guest Relations Specialist 17 sep. 2023
Hi Ricardo,Thank you for your feedback. We appreciate your input, and we're glad to hear that your stay was okay. If you have any specific suggestions or comments on how we can improve and make your next visit even better, please feel free to share them with us. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.

8/10 Bra

carlos

Bodde här 2 nätter i september 2023
Svar från Manager 7 sep. 2023
Hello carlos,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Bra

Corina

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och bekvämligheter
Dinning
Bodde här 2 nätter i augusti 2023
Svar från Manager 13 aug. 2023
Hello Corina,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Fantastiskt

Elizabeth

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had no problem with the staff, they did what had to be done and all the right way, no problem.
Bodde här 2 nätter i juli 2023
Svar från Manager 2 aug. 2023
Hello Elizabeth,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff. We appreciate you taking the time to share your experience.

2/10 Väldigt dåligt

Ricardo

Air conditioner would not get cold so they offered a fan… to move around the hot air in the room. They had no other room to offer me.
Bodde här 1 natt i juli 2023
Svar från Manager 25 juli 2023
We apologize about the air conditioner and we are glad we were able to get it fixed. Thank you.

2/10 Väldigt dåligt

Muhterem

Bodde här 1 natt i juli 2023
Svar från Manager 11 aug. 2023
Hello Muhterem,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Fantastiskt

Ramiro Eduardo

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amplio, cómodo y sin ruido
Bodde här 2 nätter i juli 2023
Svar från Manager 19 juli 2023
Thank you for the excellent review about the Days Inn San Antonio Morgan's Wonderland. We are so glad you liked the comfortable and quiet hotel. We hope to see you the next time you are in the area.

2/10 Väldigt dåligt

Zaria

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i juli 2023
Svar från Manager 11 juli 2023
Hello Zaria,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Fantastiskt

John

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fast friendly service everything in the room worked as you should comfortable beds
Bodde här 1 natt i juli 2023
Svar från Manager 5 juli 2023
Hello John,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our service as well as our room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Bra

Carlos

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Para una noche esta bien.
Bodde här 1 natt i maj 2023
Svar från Manager 2 juni 2023
Thank you for the nice review. We are glad you had a good stay.

8/10 Bra

Jessica

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2023
Svar från Manager 27 maj 2023
Hello Jessica,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Bra

Richard

Gillade: Personal och service
Bodde här 4 nätter i mars 2023
Svar från Manager 26 mars 2023
Hello Richard,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Väldigt dåligt

Julie

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
We had to leave in the middle of the night. The front desk called our room saying someone was there asking for someone we didn’t know. I told them they had the wrong room. A few minutes later there was a knock at our door. We kept quiet and then there was a more aggressive knock. We asked who it was and there was no answer. Through the cracks in the door we could someone standing there for a very long time. We couldn’t sleep. I stayed there with my 3 kids and we were all awake and afraid. As soon as we saw the coast was clear, we packed up and left. The front desk said everything was ok and we’d be ok, but just at that moment someone from another room called reporting the same thing. I wasn’t going to risk my family’s safety. We had to book at another hotel at 1 in the morning. I felt there was a lack of action on behalf of the staff to ensure our safety.
Bodde här 1 natt i mars 2023
Svar från Manager 21 mars 2023
Hello Julie, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Bra

Verifierad resenär

Gillade: Personal och service
It's Ok!!
The outside looks Rather rough, the rooms were not that bad, easy access to stores .
Bodde här 4 nätter i februari 2023
Svar från Manager 2 mars 2023
Dear Guest,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our access. We hope to see you again to provide you with an exceptional level of service and hospitality.

4/10 Dåligt

Zane

Gillade: Renlighet
Gillade inte: Personal och service och boendets skick och faciliteter
Mischarged my card, the TV didn't work, and told me it would be $20 if I wanted to do a late checkout when there was absolutely no demand to get in to this hotel. I basically never leave negative reviews but this place is a dud, plenty of other options in the area.
Bodde här 1 natt i februari 2023
Svar från Manager 19 feb. 2023
Thank you for the feedback. We are sorry about this but as you know everything was resolved.

2/10 Väldigt dåligt

Elsa

Reste med familjen
Gillade inte: Personal och service
Unfortunately didn’t get any names- The lady that checked us in at around 9 PM on Feb 10 refused to accept that my husband and I had the same address (as we live together) and kept asking me for a “my“ address and was getting visibly upset when I kept giving her the one that matched my husbands- she eventually gave up and accepted the address I gave her (which was on the ID we gave her). Just a few hours later, at 3am, someone in the stuff actually opened our door to get in our room and didn’t stop until my husband screamed out to them “HELLO?”. Whoever this man was didn’t even apologize or even close the door that was thankfully blocked by the door stopper which kept them from opening the door completely. Whoever it was just walked away, leaving the door cracked open and my husband had to get up and look outside to see who it was. Eventually, the staff member saw my husband and apologized saying that he was getting into the wrong room. It was 3 AM and we were exhausted and scared so we decided to let A staff member know in the morning, knowing that it would be easy to just check the 3 AM camera. Instead, I was told by the staff member at the front desk that I should’ve said something earlier because now there’s nothing he can do, then tried to gaslight me by telling me that there was no way anyone went into our room because no one else has the key…
Bodde här 1 natt i februari 2023
Svar från Manager 19 feb. 2023
We are so sorry about the confusion but we are glad we got it straightened out and you enjoyed the rest of your stay.

10/10 Fantastiskt

Jason

Svar från Manager 6 mars 2023
Thank you for the excellent review about the Days Inn by Wyndham Morgan's Wonderland IH-35 N. We are so glad you had a wonderful stay. We hope to see you soon!

10/10 Fantastiskt

Jenn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a great place for us to stay on our trip
Svar från Manager 20 dec. 2022
Hello Jenn,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Bra

Nora

Bodde här 6 nätter i december 2022
Svar från Manager 14 dec. 2022
Hello Nora,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 Okej

Daniel

Gillade: Personal och service
Gillade inte: Renlighet
Obtienes lo que pagas pero con bichos
Obtienes lo que pagas. Es un hotel de bajo costo no muy limpio con instalaciones viejas. Habían algunos bichos en la habitación lo que hizo la experiencia un poco desagradable y el televisor no funcionaba correctamente. Tenía nevera, microondas y buen parqueadero.
Bodde här 2 nätter i oktober 2022
Svar från Manager 28 okt. 2022
Hello Daniel,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Väldigt dåligt

Carlos Alfredo

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mal me hiecieron un cobro extra
Bodde här 2 nätter i oktober 2022
Svar från Manager 26 okt. 2022
Hello Carlos Alfredo, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Dåligt

ZULY

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
La habitación huele muy mal
Bodde här 1 natt i oktober 2022
Svar från Manager 14 okt. 2022
Hello ZULY, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Dåligt

Carlos Alberto Coronado

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i september 2022
Svar från Manager 7 dec. 2022
Hello Carlos Alberto Coronado, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Väldigt dåligt

Cindy

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Did not like that charged a deposit upfront although refunded back never before elsewhere charged. Keeping copy of drivers license for 7 years unheard of. Room smelled musty and ac was not very cold. Took while to cool room.
Bodde här 1 natt i september 2022
Svar från Manager 5 sep. 2022
Hello Cindy, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Fantastiskt

George

Gillade: Renlighet, personal och service och boendets skick och faciliteter
All good
Bodde här 1 natt i augusti 2022
Svar från Manager 28 aug. 2022
Hello George,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Please do come see us again.

2/10 Väldigt dåligt

Jontae

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
My Air conditioner was not working properly. I stay a few hours and left because it was to hot
Bodde här 1 natt i augusti 2022
Svar från Manager 6 aug. 2022
Hello Jontae, On behalf of our entire staff, we thank you for your business and for your comments regarding our air conditioner. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

2/10 Väldigt dåligt

Lucila

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i juli 2022
Svar från Manager 31 okt. 2022
Hello Lucila, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bra

Anthony

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Family of five stayed 3 nights in double queen room. Room was clean a smelled good upon arrival. It was large could use a bigger table tho. RR was clean and looked new. A/c didn’t blow hard so luckily we take a fan every where we stay. Helped circulate air during hot summer day. Overall room was way better than expected for the price being so cheap. Pool was clean not very big but ok for us. Location was good. There is a great bakery about 5 mins and some Mexican restaurant were we got breakfast tacos in the a.m so good and great prices, sabrositios tacos is the name they had a drive thru. Oh we went to schlitterbhan 2 days and the drive is 23 mins which is not long. Definitely would stay again bc saved so much money compared to staying at rooms closer to schlitterbhan. Where they were way overpriced.I would stay again and I would recommend to stay at the days inn.
Bodde här 3 nätter i juli 2022
Svar från Manager 2 aug. 2022
Hello Anthony, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our location and also our breakfast. We hope to see you again to deliver you with a 5 star experience.

8/10 Bra

Erica

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Manager 31 juli 2022
Hello Erica, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Disappointing
Desk clerk was friendly. Room was hot and humid. A/C was on a governor set at 70. No fans available at desk. Went to Walmart to buy fan and bought a thermometer. Room temperature, by thermometer was 80. Either brand new thermometer wasn't working or they had adjusted the A/C to show a cooler temperature than it actually was. Fan was no help. After much complaining they finally sent a tech to remove governor to allow lower temperature. TV cable is shut off till someone checks into room. Which they neglected to turn bbn on. Much frustration ensued until we called to find out why the wouldn't work. Then sent someone to turn it on. Only 2 towels for 4 people. 2 shampoos. For the price it was very disappointing
Bodde här 1 natt i juli 2022
Svar från Manager 29 juli 2022
Dear Guest, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our towels and your comments about our price. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 Okej

lee

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The lady at the front desk was nice, but the rooms were not clean or in good condition. Connecting door went to a stranger's room, but the lock had been picked and broken many times. Coffee pot filter had not been cleaned since someone else stayed there. Microwave missing in our 2nd room. Lots of hairs in bathtub. The ratings were good, but especially with Covid, I expected everything to be cleaner.
Bodde här 2 nätter i juli 2022
Svar från Manager 29 juli 2022
Hello lee, "We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4/10 Dåligt

Desi

Reste med sin partner
Gillade inte: Bekvämligheter
There was a lot of strange activity going on in the back of the property. It seemed as if some guest were staying long term & left there doors wide open. My room had several missing fixtures or they were damaged
Bodde här 1 natt i juli 2022
Svar från Manager 29 juli 2022
Hello Desi, You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

10/10 Fantastiskt

Juan

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Thanks
Bodde här 3 nätter i juli 2022
Svar från Manager 4 okt. 2022
Hello Juan,Thank you for taking the time to share your comments regarding our hotel. We hope you will return so that we can provide you an even superior experience.

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Manager 27 juli 2022
Dear Guest, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

6/10 Okej

Francisco

Bodde här 2 nätter i juli 2022
Svar från Manager 17 okt. 2022
Hello Francisco,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okej

Ricardo

Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 1 natt i juli 2022
Svar från Manager 8 okt. 2022
Hello Ricardo,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Dåligt

Iryna

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
The hotel is OK. BUT It is them completely breakfast.
Bodde här 1 natt i juni 2022
Svar från Manager 5 juli 2022
Hello Iryna, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

CHESTER

Gillade: Renlighet och personal och service
Not A Bad Stay overall
The place could use a face lift. The furniture was very old, the two chairs in the room was about to collapse if you sat in it for to long. The toilet stopped working as I was checking out. But overall the staff was very friendly
Bodde här 2 nätter i juni 2022
Svar från Manager 28 juni 2022
Hello CHESTER,Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made . I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

10/10 Fantastiskt

Audrey

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2022
Svar från Manager 27 juni 2022
Hello Audrey, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,