Lobby

Recensioner av Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston

2 out of 5

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 179 av 679 recensioner" "
8 - Bra i betyg. 287 av 679 recensioner" "
6 - Okej i betyg. 114 av 679 recensioner" "
4 - Dåligt i betyg. 55 av 679 recensioner" "
2 - Väldigt dåligt i betyg. 44 av 679 recensioner" "

8,0/10

Renlighet

7,8/10

Personal och service

6,6/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

6/10 Okej

Not Provided, Oscar från Stockholm

I only stayed one night and don't really remember anything really bad NOR anything relly good, this is just an okay, "three star" kind of hotel.
Svar från John 6 feb. 2016
Dear Valued Guest: Thank you for taking the time to respond to our online survey, it was a pleasure having you stay with us, we appreciate your kind words and your down to earth comments about our hotel, we are a cozy little diamond jewel of a place close to downtown and all the venues between and along the way. We hope to see you when you visit the city again. Sincerely, JC

10/10 Fantastiskt

Laset, Sverige

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra
Ett utmärkt boende kan rekommenderas
Svar från John 14 aug. 2014
Dear Valued Guest: Thank you for taking the time to answer the online survey, it was a pleasure having you stay with us, we hope to see you again when you visit our wonderful city. Thank you, JC

10/10 Fantastiskt

Lars Åke, Sverige

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lars
Trevligt hotell, Rena rum ,Trevlig personal och skön pool. Frukosten var väldigt mager
Svar från John 18 juni 2014
Dear Lars, Thank you for staying with us, we look forward to seeing you again when you visit the area! Best Regards....

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Oh well..
Paid extra to check in early and a/c in the room didn’t even work. Took another 30-45 minutes to get another room once it was figured out that the a/c truly wasnt working. By the time we got into the room it was close to our regular check in time..no we didn’t get a refund
Bodde här 1 natt i juli 2023
Svar från Hotel Manager 17 aug. 2023
Dear Guest,We deeply apologize for the inconvenience you faced during your stay. This falls well below our standards, and we understand your frustration. We're sorry for the delay in resolving the AC issue and the subsequent impact on your check-in experience. Please know that your feedback is important, and we'll address this with our team to prevent such issues in the future. We hope you'll consider giving us another chance to provide you with a seamless stay.Sincerely,Hotel Manager

8/10 Bra

MA HORTENCIA

Bodde här 1 natt i juli 2023
Svar från Hotel Manager 17 aug. 2023
Dear MA HORTENCIA,Thank you for sharing your experience with us. We strive to be the best at what we do and your eight star feedback will only help us reach our goal of being the best. I will share your appreciation with our team, as they are always looking for ways to improve their performance. We look forward to serving you again soon!Sincerely,Hotel Manager

2/10 Väldigt dåligt

Tamika

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
This hotel was dirty spots were on the covers. Writing on the walls. Room smelled of smoke. The tube paint is pealing off. We saw baby roaches. I will never recommend this place to anyone.
Bodde här 1 natt i juli 2023
Svar från Hotel Manager 18 juli 2023
Dear Guest,Thank you for your feedback. We apologize for the issues you encountered during your stay. This is not the standard we strive to uphold, and we will address these concerns immediately to improve our services and accommodations. Your comments are valuable to us, and we appreciate your understanding. If there's anything else you'd like to share or if there's anything we can do to make it up to you, please don't hesitate to reach out to us directly. Thank you for staying with us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Ben

Reste i grupp
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Not Great at All
Bathroom had mold. Air conditioner was the loudest thing Ive ever heard. Towels had mold. Holes in the wall.
Bodde här 3 nätter i juli 2023
Svar från Hotel Manager 15 juli 2023
Dear guest, Thank you for your feedback. we apologize for the discomfort you experienced regarding Air Conditioner. Your satisfaction is important to us, and we appreciate your input. We hope you will consider giving us another opportunity to provide you with a more comfortable stay in the future. Sincerely,

2/10 Väldigt dåligt

Lawrence

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
We were there for 3 nights and after the room was never cleaned. On the second day we asked that it be cleaned. It was not although housekeeping did mark it as cleaned so the front desk insisted it had been until I showed them the room and then they couldn't deny it any more. The shower also did not work and only had cold water. The toilet also leaked at times. This was actually our second room as we had to switch cause the door did not work for the first room. Also, several lights did not work either.
Bodde här 3 nätter i juli 2023
Svar från Monty 15 juli 2023
Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Dåligt

Daniel

Gillade inte: Rummets bekvämlighet
NO WATER
First thing was the smoke alarm kept beeping and needed to be disconnected. The manager on duty did that. Then when I went to wash hands…NO WATER! None on faucet none in tub, couldn’t even flush toilet. Had to call front desk again. He said he’ll work on it and should be ok in 15 minutes. I told him I wanted to go visit things in town since on vacation and not sit in my motel room. He finally did get it working but I’ve never experienced anything like this. It’s like they hadn’t rented out this room in awhile and they let things go a bit.
Bodde här 1 natt i juli 2023
Svar från Monty 9 juli 2023
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Bra

Laura

Bodde här 3 nätter i juni 2023
Svar från Monty Patel 9 juli 2023
Thank you for your feedback. We appreciate your positive comment. We value your input and hope to have the opportunity to welcome you back soon

10/10 Fantastiskt

Alyssa

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2023
Svar från monty 9 juli 2023
Thank you for your feedback. We appreciate your positive comment. We value your input and hope to have the opportunity to welcome you back soon

8/10 Bra

ALAN

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
it was quiet and clean. Needs updating but other than that was okay
Bodde här 1 natt i juni 2023
Svar från monty 20 juni 2023
Thank you Alan, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope you will return soon that we can provide you an even superior experience

10/10 Fantastiskt

Raul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean
Bodde här 2 nätter i juni 2023
Svar från Monty Patel 16 juni 2023
Dear Raul,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Fantastiskt

Terrah

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was very nice sized much larger than expected. Was surprised with a full size hideabed couch too. Very happy with lack of highway noise!! Lack of other outside noise as well. Nice basic breakfast. Room was clean. Check in was easy and quick. No carpet was a surprise but understandable. Good place to stay. If we come this way again we will stay here again.
Bodde här 1 natt i juni 2023
Svar från monty 9 juni 2023
Hello Terrah, Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. We are very Happy to give you best service again and again, Thank you for giving us good ratings about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Bra

Rachael

Reste med sin partner
Gillade: Renlighet och personal och service
The guy the front desk was helpful during our stay. The location was conveniently close to the main roads we used for our adventures. Wasnt loud at all either Also the AC blasted so cold during our stay lol
Svar från Monty Patel 4 juni 2023
Thank you Rachael for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Fantastiskt

Cindy

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s very safe and quiet despite what the outside may look like. I had a very pleasant stay.
Bodde här 2 nätter i maj 2023
Svar från monty 29 maj 2023
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.Sincerely,

10/10 Fantastiskt

Eric

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023
Svar från monty 29 maj 2023
Thank you for your feedback. We appreciate your positive comment.We value your input and hope to have the opportunity to welcome you back soon

10/10 Fantastiskt

Karla Denisse

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excelentes instalaciones, muy limpio
Bodde här 1 natt i maj 2023
Svar från monty 26 maj 2023
Dear Guest,Thank you for taking the time to leave such a positive review of our hotel! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, our room clean and comfortable, and our staff helpful and pleasant. We're glad to hear that you enjoyed . We appreciate your kind words and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards,

6/10 Okej

Jose

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room smoking smell
Bodde här 1 natt i maj 2023
Svar från monty 23 maj 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Bra

Brianna

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good for the price
This was about as good as I could expect for the very low price. Quiet. The sheets looked clean, but almost all the towels in the room had stains on them. It's also in a really convenient location if you're traveling with a car.
Bodde här 1 natt i maj 2023
Svar från monty 23 maj 2023
Dear Guest,Thank you for taking the time to leave such a positive review of our hotel! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, our room clean and comfortable, and our staff helpful and pleasant. We're glad to hear that you enjoyed . We appreciate your kind words and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best Regards,

8/10 Bra

Lisa

Bodde här 1 natt i maj 2023
Svar från Monty Patel 16 juni 2023
Dear Guest Lisa,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Fantastiskt

Jj

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Quiet peaceful
Svar från Monty Patel 19 maj 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,ManagerFront Desk

4/10 Dåligt

Sharon

Reste med familjen
Gillade inte: Boendets skick och faciliteter
When we got there, there was no one at the desk and we had to wait. When we woke up in the morning, our bathroom and sink area was flooded so we could not use and had to hurry and check out. Then we had to wait again to check out and to report the flooding.
Bodde här 1 natt i maj 2023
Svar från Hotel Manager 6 nov. 2023
Dear Sharon,Thank you for sharing your feedback with us. I am very sorry to hear that we could not meet your expectations. Please accept my apologies for the problems you encountered. We will resolve the issue as soon as possible. We shall ensure that you have an awesome stay next time. Sincerely,Hotel Manager

10/10 Fantastiskt

Reynold

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
old guy and His Dog from Minnefornia aka Minnesota
Have a son in Army. Chose The inn Because of its location to Main gate of the Fort Sam and pet friendly. The room- CLEAN & spacious King bed, surprisingly full coach with coffee table, unusual.. But the room service was excellent. cleaned made bed resupplied towels and condiments every day of a three day stay, which reveled any upscale hotel. breakfast was limited but good.Was compelled to leave tip for service, which was well deserved. Hope all visitors enjoy the same. thx to the staff Rey & Rosie (woof - woof) ps. the water in the pool was iffy but I was'nt swimming
Bodde här 3 nätter i april 2023
Svar från Monty 8 maj 2023
Hello Reynold,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Okej

Juan

Bodde här 1 natt i april 2023
Svar från monty 23 maj 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Inn & Suites Downtown Northeast near Fort Sam Houston.On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Bra

Ruben

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only bad thing, well a couple of things. First the smell of mothballs is very strong when you walk in, and the room smells the same, but not as bad. The mattress was a little springy but decent
Bodde här 3 nätter i april 2023
Svar från Monty Patel 5 maj 2023
Hello Ruben, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our room smell and mattress . I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Rudy

Bodde här 1 natt i april 2023
Svar från Monty 10 maj 2023
Hey Rudy,Thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

8/10 Bra

Lisa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2023
Svar från Monty Patel 5 maj 2023
LISA,We can't thank you enough for sharing your feedback with regards to our breakfast. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Bra

Adrian Jose

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good stay
Bodde här 1 natt i april 2023
Svar från Monty 10 maj 2023
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

8/10 Bra

Martin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i mars 2023
Svar från Monty 10 maj 2023
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

2/10 Väldigt dåligt

Clayton

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We booked this hotel for a last-minute trip to San Antonio. We arrived at approx 10pm and went straight to the room after check-in. Not long after, we realized the room needed a good cleaning, as it appeared dusty and dirty on the beds and flooring. My 14 yr old son, a boy (one of the dirtiest things on the planet), asked if we could have the room cleaned. The next morning, I asked the staff, and they said they'd take care of it. We returned to the hotel late the next evening, only to realize the room was still disgusting. I DO NOT recommend this place at all.
Bodde här 2 nätter i mars 2023
Svar från Monty Patel 5 maj 2023
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Dåligt

Judy Bruestle

Bodde här 2 nätter i mars 2023
Svar från monty 5 maj 2023
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Väldigt dåligt

Paul

Reste med sin partner, Reste med husdjur
Gillade inte: Boendets skick och faciliteter
$190 for a night. Broken light fixtures. Old microwave with 1970s dials. Weak Wi-Fi signal. Had to keep relighting in my laptop. It’s Econo Lodge I get that but why is every low range hotel in SA 200-300 a night?
Bodde här 1 natt i mars 2023
Svar från monty 28 mars 2023
Thankyou Paul to review for us, we will work hard to improve service ,As you had mention 190.00for the room rent is because 159.99 is room rate 26.34 is taxes 186.33, price is little high because long weekend and spring break.Hope you under stand the situations thanks

2/10 Väldigt dåligt

Yolanda Farina Alvarracin

Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

Jared

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Manager was rude and unhelpful!
Bodde här 1 natt i mars 2023
Svar från monty patel 5 maj 2023
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Bra

Neolani

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I had a toilet over flow and I am still waiting for my deposit to refund. I think it should be given right at check out
Bodde här 2 nätter i mars 2023

4/10 Dåligt

Lindsey

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not a nice neighborhood. Felt unsafe. The room very low class! I will pay more to stay at a better place then here.
Bodde här 1 natt i mars 2023

4/10 Dåligt

Kirby

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Old and dingy. Well worn.
Bodde här 2 nätter i mars 2023

2/10 Väldigt dåligt

PATRICIA

Bodde här 1 natt i februari 2023

10/10 Fantastiskt

Fernando

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Good!
Bodde här 1 natt i februari 2023
Svar från Sophia CSR 6 mars 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Fantastiskt

Bryan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2023
Svar från Sophia CSR 6 mars 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not good
They couldn’t find my reservation and took very long for them to eventually make a new one. Place was overall very sketchy and not clean.
Bodde här 1 natt i februari 2023

4/10 Dåligt

Gena

Bodde här 1 natt i januari 2023
Svar från Sophia CSR 6 mars 2023
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Fantastiskt

S

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great!
Bodde här 1 natt i januari 2023
Svar från Sophia CSR 6 mars 2023
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback. We will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 Bra

Lekethuia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2022

8/10 Bra

Santos

Bodde här 1 natt i december 2022

6/10 Okej

GERMAN GUSTAVO

10/10 Fantastiskt

shelby

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Que el muchacho de recepción muy accesible al ayudarnos
Bodde här 1 natt i december 2022
Svar från -Econolodge Inn & Suites 30 dec. 2022
Gracias por estar con nosotros. Su retroalimentación es muy valiosa para nosotros.

4/10 Dåligt

R A

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not using this booking site anymore!
I was charged for 2 rooms set under 1 reservation, confirmation guaranteed and all, and upon check in, the hotel clerk couldn’t find my second room. Apparently at his end it showed I only had reserved 1 room. So how come my confirmation and total pre paid rooms were for two?? Trying to save money and paying upfront for rooms doesn’t seem like a good idea if at the end they can’t find what you paid for. Even if you have your receipt to prove it. Clerk not very helpful. Total Scam!
Bodde här 1 natt i december 2022

2/10 Väldigt dåligt

Regina

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked that I left! The door to my room had been kicked in at some point and no longer fit in the frame. The bath room door had also been kicked in and the tub had been damaged and was fix with some white plastic substance that when I tried to take a bath it would come off. The staff at the front desk were very rude. They told me they had checked me in for an extra day and they tried to throw me out saying I didn’t pay for the day. It was an awful experience, I do NOT give this run down dump and rating above -0 !!