Reception

Recensioner av Embassy Suites San Antonio Riverwalk-Downtown

3.5 out of 5
Embassy Suites San Antonio Riverwalk-Downtown
125 E Houston St, San Antonio, TX

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 1048 av 1692 recensioner" "
8 - Bra i betyg. 336 av 1692 recensioner" "
6 - Okej i betyg. 159 av 1692 recensioner" "
4 - Dåligt i betyg. 84 av 1692 recensioner" "
2 - Väldigt dåligt i betyg. 65 av 1692 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,6/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Candice, dundee

Reste i grupp
Gillade: Bekvämligheter och boendets skick och faciliteter
Excellent property
Bodde här 4 nätter i maj 2024
Svar från O'Brian B. -Guest Relations Manager 23 maj 2024
Embassy Suites San Antonio Riverwalk appreciates your business and we are elated to hear you had such a great experience as that is what we strive for. We look forward to hosting you in the future, thanks for staying with us.

10/10 Fantastiskt

Edgar

Gillade: Renlighet och boendets skick och faciliteter
Todo excelente
Bodde här 1 natt i maj 2024
Svar från O'Brian B. -Guiest Relations Manager 23 maj 2024
Embassy Suites San Antonio Riverwalk appreciates your business and we are elated to hear you had such a great experience as that is what we strive for. We look forward to hosting you in the future, thanks for staying with us.

10/10 Fantastiskt

John

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från O'Brian B. -Guest Relations Manager 23 maj 2024
Thank you for your great review of the Hotel, we appreciate your business and look forward to hosting you again in the future.

10/10 Fantastiskt

Gabriel

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Its great hotel
Bodde här 2 nätter i april 2024
Svar från Antoine M. - Front Office Manager 20 maj 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

8/10 Bra

Erenea

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från O'Brian B. -Guest Relations Manager 21 maj 2024
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk. We appreciate your business and look forward to hosting you again in the future.

8/10 Bra

Sarah, Athena

Gillade: Boendets skick och faciliteter
Property rooms need some updates. Balcony was not cleaned prior to our checkin
Bodde här 3 nätter i maj 2024
Svar från O'Brian B -Guest Relations Manager 19 maj 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that your overall experience was positive and sincerely apologize for the oversight regarding the cleanliness of your balcony. We hope to have the opportunity to welcome you back in the future, ensuring a stay that not only meets but exceeds your expectations.

2/10 Väldigt dåligt

Christopher

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
We told the mgr twice about the water that was filling up in the shower when we were taking shower due to the drain being clogged. Was never fixed.. Also, the hall way smelled like weed. When we told the property mgr about this he seemed not to worried. Ashamed of this property. We have stayed at plenty of Embassy suites but this one would not be recommended at all.
Bodde här 2 nätter i maj 2024
Svar från Antoine M. -Front Office Manager 19 maj 2024
We are sorry to hear that you did not fully have an enjoyable stay with us. We strive to provide a stellar experience for all our guest, and it seems that we fell short. Rest assured that your feedback will be utilized by management to create a better experience for all our guest moving forward. Thank you for your business.

10/10 Fantastiskt

michael

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Antoine M. -Front Office Manager 14 maj 2024
We are happy to hear about the amazing trip of yours and are grateful that we could host you during your stay. We appreciate your business to the Hilton brand and look forward to hosting you again.

10/10 Fantastiskt

Lauren

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Customer service was by far the best we have ever had. We did not want for anything the whole time we were here. Breakfast was perfect!
Bodde här 3 nätter i maj 2024
Svar från Antoine M. -Front Office Manager 14 maj 2024
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future.

10/10 Fantastiskt

JUAN CARLOS

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
EL HOTEL ME GUSTO, ES LIMPIOS Y SEGURO . LO RECOMIENDO
Bodde här 4 nätter i maj 2024
Svar från O'Brian B- Guest Relations Manager 12 maj 2024
Juan Carlos, thank you for staying and thank you for your kind words about the hotel. We hope you stay with us again in the future.

4/10 Dåligt

JOHAN

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The room smelled like mold the shower dripped very noisy and pull out couch was dirty
Bodde här 2 nätter i april 2024
Svar från O'Brian B. -Guest Relations Manager 6 maj 2024
Thank you, Johan for taking the time to share your feedback with us. We are committed to improving our services and guest experience. Your feedback is invaluable to us, and we will take all necessary steps to ensure that such issues are addressed. We extend our sincerest apologies and only hope to have the opportunity to better serve you in the future.

8/10 Bra

KARMAN

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Location to Riverwalk was good. Didn’t need a car because everywhere we wanted to go was in walking distance.
Bodde här 2 nätter i april 2024
Svar från Antoine M. -Front Office Manager 29 apr. 2024
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future

8/10 Bra

Patricia

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Está justo en el centro del River Walk por lo que la ubicación es cómoda
Bodde här 2 nätter i mars 2024
Svar från Antoine M. - Front Office Manager 27 apr. 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Fantastiskt

luis

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nices always
Bodde här 2 nätter i april 2024
Svar från O'Brian B. -Guest Relations Manager 25 apr. 2024
Thank you for sharing your positive experience with us! We appreciate your kind words and are thrilled to hear that you found great value for money during your stay. We look forward to welcoming you back soon! Thanks for staying.

8/10 Bra

Susana

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Checking in was quick but when we got to our room the room had not been cleaned. I immediately called the front desk and they gave us another room. We loved the breakfast. Our stay was very pleasant. We are more likely to stay here again if we come back to San Antonio.
Bodde här 1 natt i april 2024
Svar från O'Brian B -Guest Relations Manager 23 apr. 2024
Thanks for staying with us. We appreciate your feedback and hope to welcome you back again.

10/10 Fantastiskt

Andrea

Gillade: Renlighet och boendets skick och faciliteter
The room we had had a balcony that overlooked the river walk. It was a great view. It also had a happy hour!! They gave you 2 free well drinks or draft beer. The breakfast buffet was included also and was great it had an amazing omelette station and a wide variety of other breakfast foods and drinks. The staff was friendly!! I would highly recommend this place.
Bodde här 1 natt i april 2024
Svar från O'Brian B -Guest Relations Manager 23 apr. 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

2/10 Väldigt dåligt

Neisha

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The hotel is very outdated and in much need of maintenance. Breakfast and happy hour were good, but the rooms and bathrooms need to be upgraded.
Bodde här 2 nätter i april 2024
Svar från O'Brian B -Guest Relations Manager 21 apr. 2024
We are sorry to hear that you did not fully have an enjoyable stay with us. We strive to provide a stellar experience for all our guest, and it seems that we fell short. Rest assured that your feedback will be utilized by management to create a better experience for all our guest moving forward. Thank you for your business.

6/10 Okej

SHERIN

Bodde här 1 natt i april 2024
Svar från O'Brian B -Guest Relations Manager 20 apr. 2024
Thank you for your review of your recent stay with us. We thank you for your business and look forward to hosting you again in the future.

4/10 Dåligt

Ja

Reste med familjen
Gillade inte: Bekvämligheter
I would NOT stay at this hotel again. My room was not ready when I checked in.. and then the receptionist provided me with the WRONG information about my event. The elevator did not work and I was on the 11th floor. All guests were using the service elevator. The hotel restaurant "Range' has very frw choices and food is mediocre to say the least.The breakfast was okay. Over all i wouldn't stsy there again and I don't recommend it.
Bodde här 1 natt i april 2024
Svar från O'Brian B. -Guest Relations Manager 18 apr. 2024
Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Please rest assured that we are addressing these issues promptly to ensure a better experience for all our guests.

6/10 Okej

Mario

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The hotel is beautiful and in a great location on the river walk. My only complaint is I was on the 7th floor and the day we check in the elevators break down. Still wasn’t working this morning. I had my daughter in a wheel chair. They had us using the service elevator which is great but the line to get on and off the service elevator was horrible. About a 30-45 minute wait to go up or go down. For the price of a room you would think they would give there guest some kind of discount, especially the elderly and handicapped. Alot of guests were using the stairs. This hotel has 17 floors mind you.
Bodde här 1 natt i april 2024
Svar från O'Brian B. -Guest Relations Manager 18 apr. 2024
Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Please rest assured that we are addressing these issues promptly to ensure a better experience for all our guests.

10/10 Fantastiskt

Jerrie

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was clean, conveniently located, staff were professional, and we continue to go back.
Bodde här 2 nätter i april 2024
Svar från O'Brian B -Guest Relations Manager 18 apr. 2024
Thank you for sharing your feedback we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you again in the future.

10/10 Fantastiskt

Kevin Lee

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great value for money. Terrific staff - professional, knowledgeable, outgoing & friendly. Very clean.
Bodde här 5 nätter i april 2024
Svar från O'Brian B. -Guest Relations Manager 15 apr. 2024
Thank you, Kevin Lee, for sharing your positive experience with us! We appreciate your kind words and are thrilled to hear that you found great value for money during your stay. We look forward to welcoming you back soon! Thanks for staying.

10/10 Fantastiskt

Steven

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Everything was great
Bodde här 3 nätter i april 2024
Svar från Antoine M. -Front Office Manager 13 apr. 2024
We are happy to hear about the amazing trip of yours and are grateful that we could host you during your stay. We appreciate your business to the Hilton brand and look forward to hosting you again.

10/10 Fantastiskt

Jorge

Gillade: Renlighet
Bodde här 1 natt i mars 2024
Svar från Antoine M. -Front Office Manager 13 apr. 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

6/10 Okej

Ruchi

Reste med familjen
Gillade: Boendets skick och faciliteter
The bathroom was fairly run down and not very clean. The faucet was broken in the tub, the grout was moldy and stained and the floor was not well cleaned.
Bodde här 3 nätter i april 2024
Svar från Antoine M. -Front Office Manager 7 apr. 2024
We are sorry to hear that you did not fully have an enjoyable stay with us. We strive to provide a stellar experience for all our guest, and it seems that we fell short. Rest assured that your feedback will be utilized by management to create a better experience for all our guest moving forward. Thank you for your business.

10/10 Fantastiskt

Jesus Alejandro

Bodde här 1 natt i april 2024
Svar från Antoine M. - Front Office Manager 27 apr. 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

2/10 Väldigt dåligt

ALAN OMAR

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
El precio no representa lo que recibes, la propiedad es vieja, descuidada, sucia y de muy mala calidad. Pagas por la ubicación del hotel, no por la calidad de la propiedad. En mi caso hubieron cucarachas y en mi estancia con mi familia y mi bebé fue de lo más desagradable. En estos casos como clientes no deberíamos pagar nada en absoluto, solo así los hoteles tomarán medidas y cuidarán la estancia de sus huspedes y sus instalaciones. No es justo y ojalá se tomen medidas
Bodde här 4 nätter i mars 2024
Svar från Antoine M. -Front Office Manager 7 apr. 2024
We are sorry to hear that you did not fully have an enjoyable stay with us. We strive to provide a stellar experience for all our guest, and it seems that we fell short. Rest assured that your feedback will be utilized by management to create a better experience for all our guest moving forward. Thank you for your business.

10/10 Fantastiskt

Merv

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Antoine M. -Front Office Manager 6 apr. 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Fantastiskt

Robert

Bodde här 3 nätter i mars 2024
Svar från O'Brian B- Guest Relations Manager 22 apr. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Gerson

Reste med familj och småbarn, Affärsresenär, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i mars 2024
Svar från O'Brian B. -Guest Relations Manager 2 apr. 2024
Thank you for sharing your feedback we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you again in the future.

10/10 Fantastiskt

HUMBERTO NEVAREZ

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Hotel muy bien ubicado, en el centro de San Antonio, de ahí puede desplazarse a todos lados caminando en los lugares del centro
Bodde här 4 nätter i mars 2024
Svar från O'Brian B. -Guest Relations Manager 2 apr. 2024
Thank you for sharing your feedback we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you again in the future.

8/10 Bra

Martha

Bodde här 3 nätter i mars 2024
Svar från Obrian B. Guest Relations Manager 20 apr. 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Fantastiskt

MARY ANNE

Bodde här 1 natt i mars 2024
Svar från O'Brian B. -Guiest Relations Manager 18 apr. 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Fantastiskt

Brenda, Tampa

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent choice
Bodde här 3 nätter i mars 2024
Svar från O'Brian B. -Guest Relations Manager 26 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

anthony

Bodde här 2 nätter i mars 2024
Svar från Antoine M. -Front Office Manager 13 apr. 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

2/10 Väldigt dåligt

Robert

Bodde här 1 natt i mars 2024
Svar från O'Brian B. -Guest Relations Manager 26 mars 2024
We are grateful that you choose Embassy Suites River Walk Hotel. We apologize for any lapse of service and only hope to host you again when your travels bring you back to San Antonio

10/10 Fantastiskt

Patricia

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The staff was super nice & friendly. Great location, loved the river walk. Breakfast was delicious too!
Bodde här 1 natt i mars 2024
Svar från Antoine M. -Front Office Manager 23 mars 2024
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future.

10/10 Fantastiskt

Savvanah

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I had such a great experience at this hotel with my family. We were in proximity to everything. The valet was a little pricey but worth it. We actually didn’t drive as much because everything was in walking distance. Overall the breakfast was awesome, front desk and valet service had great service. We will definitely book the next time in San Antonio.
Bodde här 3 nätter i mars 2024
Svar från Antoine M. -Front Office Manager 23 mars 2024
Thank you for your kind words about your most recent visit to Embassy Suites Riverwalk, we are elated to hear you had such an amazing experience as that is what we strive for! We appreciate your business and look forward to hosting you again in the future.

8/10 Bra

Oscar

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från O'Brian B -Guest Relations Manager 21 mars 2024
Thank you for sharing your feedback we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you again in the future.

8/10 Bra

Perla

Reste med familjen
Gillade: Bekvämligheter och boendets skick och faciliteter
It was nice good area to stay at.
Bodde här 2 nätter i mars 2024
Svar från O'Brian B -Guest Relations Manager 21 mars 2024
Thank you for sharing your feedback about your experience at the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you again in the future.

10/10 Fantastiskt

Beatriz

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Our staying at the property was very nice, Bryan the front desk manager helped us with the issue we had with our room, he gives us a nicer room and was very helpful. The housekeeping staff Ana she was very nice and cleaned out our rooms really nice and very clean. I loved our staying and we looking forward to come back again soon to this property.
Bodde här 3 nätter i mars 2024
Svar från O'Brian B -Guest Relations Manager 21 mars 2024
It’s wonderful to hear about your positive experience, Beatriz! We’re glad that guest services and the housekeeping team were able to make your stay enjoyable. Your kind words are much appreciated, and we can’t wait to welcome you back to the property in the future.

10/10 Fantastiskt

Rosa

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
My family and I enjoyed our stay and staff was amazing.
Bodde här 2 nätter i februari 2024
Svar från O'Brian B -Guest Relations Manager 21 mars 2024
Thank you for sharing your feedback about your experience at the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you again in the future.

10/10 Fantastiskt

Edward

Bodde här 3 nätter i mars 2024
Svar från Antoine M. -Front Office Manager 6 apr. 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Fantastiskt

Martin

Bodde här 3 nätter i mars 2024
Svar från O'Brian B. -Guest Relations Manager 2 apr. 2024
Thank you for sharing your feedback we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you again in the future.

8/10 Bra

Eyob

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Antoine M. -Front Office Manager 14 mars 2024
Thank you for your good review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

10/10 Fantastiskt

Abigail

Bodde här 3 nätter i februari 2024
Svar från O'Brian B. -Guest Relations Manager 28 mars 2024
Thank you for your business! We appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future.

6/10 Okej

Francisco, Laredo

Reste med sin partner
Habitaciones que ya necesitan una remodelación o por lo menos control de calidad.
Bodde här 2 nätter i mars 2024
Svar från Antoine M. -Front Office Manager 7 mars 2024
Embassy Suites San Antonio Riverwalk thanks you for your business, we are sorry that it was only near perfect. We hope to get the opportunity to host you in the future when your travels bring you back to San Antonio.

10/10 Fantastiskt

Richard

Gillade: Boendets skick och faciliteter
Easy check in and great staff
Bodde här 3 nätter i februari 2024
Svar från Antoine M. - Front Office Manager 1 mars 2024
We are happy to hear about the amazing trip of yours and are grateful that we could host you during your stay. We appreciate your business to the Hilton brand and look forward to hosting you again.

10/10 Fantastiskt

luis

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från Antoine M. -Front Office Manager 29 feb. 2024
Thank you for your great review of the Hotel, we appreciate you choosing Embassy Suites Riverwalk and look forward to hosting you in the future

6/10 Okej

Joseph

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Your two-drink happy hour offers a 'second' class list of beverages. If you pay, another class of liquor (the only kind I chose to drink) is available while the 'free' drink is simply cheaper liquor.
Bodde här 1 natt i februari 2024
Svar från O'Brian B. -Guest Relations Manager 28 feb. 2024
Embassy Suites San Antonio Riverwalk thanks you for your business, we are sorry that it was only near perfect. We hope to get the opportunity to host you in the future when your travels bring you back to San Antonio.