Lobby

Recensioner av Motel 6 San Antonio, TX - Downtown - Alamo Dome

2 out of 5
Motel 6 San Antonio, TX - Downtown - Alamo Dome
748 Hot Wells Blvd, San Antonio, TX

Recensioner

6,8
10 - Fantastiskt i betyg. 245 av 860 recensioner" "
8 - Bra i betyg. 217 av 860 recensioner" "
6 - Okej i betyg. 148 av 860 recensioner" "
4 - Dåligt i betyg. 97 av 860 recensioner" "
2 - Väldigt dåligt i betyg. 153 av 860 recensioner" "

7,2/10

Renlighet

7,2/10

Personal och service

6,4/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,0/10

Hållbarhet

Recensioner

4/10 Dåligt

E.

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Property would not let me in lobby to check in. I had to check in at the night window, which is not air conditioned. There was a required pet deposit, which was returned at checkout. There was no coffee machine in the room. Tub and toilet had stains. There was no shampoo in the bathroom. The lady at the night window wanted to sell me a small container of shampoo.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Stephanie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Pedro

Reste i grupp, Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Todo bien
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Flor

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Brand Experience Team 25 apr. 2024
Hi Flor,Thank you for the perfect rating!Lilith#Team6

4/10 Dåligt

Anna

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
They have roaches, I saw one crawling in the hallway, there was a dead one and roach turds in the lamp above a bed. There is also just an eerie, uncanny feeling surrounding the building and in the inside, including the hallways and rooms.
Bodde här 1 natt i april 2024
Svar från Brand Experience Team 22 apr. 2024
Hi Anna,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okej

Heather

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The staff were very helpful and the room was clean. The AC was loud and turned off which the staff was very helpful about getting it re-started. It turned off again but i was able to get it to run the rest of the night. The location wasn't very attractive and was inconvenient. Other guests were noisy.
Bodde här 1 natt i april 2024
Svar från Brand Experience Team 22 apr. 2024
Hi Heather,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

2/10 Väldigt dåligt

Joel

Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Brand Experience Team 25 apr. 2024
Hi Joel,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Väldigt dåligt

Hao

Gillade inte: Personal och service och bekvämligheter
DO NOT stay here. It will be your worst nightmare. When people walk by, it is loud, and you can hear exactly everything. The front Indian girl would give you whatever reasons to refuse your quest. All the Rooms are booked, can’t change my room. No extra towels, no extra pillow, manager is not available at the moment. What lever you ask for whatever reasons, the Andew is polite no. The bed sinks in, it hurt my back. It is definitely not worth trying to save couple bucks. Will never stay in model 6 anymore. NOT recommend this place.
Svar från Brand Experience Team 15 apr. 2024
Hi Hao, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

2/10 Väldigt dåligt

Eduardo Antonio

Bodde här 2 nätter i april 2024

10/10 Fantastiskt

Lexa

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

maria

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Everything was good no concerns or issues
Bodde här 1 natt i mars 2024
Svar från Nancy Y. 2 apr. 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okej

Jaysun

Gillade inte: Personal och service och boendets skick och faciliteter
No coffee
Bodde här 3 nätter i mars 2024
Svar från Brand Experience Team 25 mars 2024
Hi JaysunThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okej

desaray

Reste med familj och småbarn
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The room was pretty clean. But the outside did not match the inside. I did not like how we had to check in and out to the night window. A also charge a $25 Deposit, Just in case there is any damage to your room. You can only get in through the side door which is not convenient if your room is on the back end.
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 18 mars 2024
Hi Desaray, We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Natalie #Team6

6/10 Okej

Marcos

Average
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 18 mars 2024
Hi Marcos, Thanks for your review, we really appreciate the support.Natalie#Team6

2/10 Väldigt dåligt

Luis

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Antonio

Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Cesar

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Tengo que hacer un reclamo estoy muy molesta
Bodde här 1 natt i februari 2024
Svar från Brand Experience Team 11 mars 2024
Hola Cesar,Gracias por brindarnos sus comentarios. Su experiencia no es nuestro estándar de servicio. Apreciamos que nos haya informado sobre esto y nos gustaría analizar su experiencia más a fondo. Utilice la función Contáctenos en nuestro sitio web para conectarse con nosotros.Lilith#Equipo6

8/10 Bra

Felipe

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Por el precio es un excelente hotel, muy limpias las habitaciones
Bodde här 1 natt i februari 2024
Svar från Brand Experience Team 11 mars 2024
Hola Felipe,¡Gracias por la excelente reseña! Esperamos verte pronto.Lilith#Equipo6

6/10 Okej

daniel

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
didnt like that the check in time was at 3pm and refundable room rate and had to wait while they go check the room which kept me waiting in lobby instead of a quick check out
Bodde här 1 natt i februari 2024
Svar från Nancy Y. 5 mars 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Dåligt

Roy

Reste med sin partner
Motel was not how advertised seemed it to be.. Photos were shown inside pool which was a complete opposite… fake advertisement..
Bodde här 2 nätter i februari 2024
Svar från Brand Experience Team 27 feb. 2024
Hi Roy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okej

Lester

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Brand Experience Team 8 mars 2024
Hi LesterThanks for your review, we really appreciate the support. Lilith#Team6

10/10 Fantastiskt

Monte

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hard to get in touch with front desk. Lobby was closed
Bodde här 3 nätter i februari 2024
Svar från Brand Experience Team 20 feb. 2024
Hi Monte, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Fantastiskt

Hersey

Reste i grupp
Gillade: Boendets skick och faciliteter
Gillade inte: Bekvämligheter
Very clean room
Bodde här 1 natt i januari 2024
Svar från Brand Experience Team 5 feb. 2024
Hi Hersey,Thank you for the perfect rating!Lilith#Team6

8/10 Bra

Marisol

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Enjoyable
I arrived little before midnight - The reception lady was very nice with me- and it didn’t require much of a deposit I liked that if you didn’t have a key room you couldn’t enter the building , which is good. Sheets were cleaned , table area was cleaned. Also they have a laundry mat area with vending machines. The rooms were very decent and cleaned. I enjoyed staying here. Due to the weather we weren’t able to enjoy the pool but maybe sometime in the future, will try once again. Checking out was pretty easy and quick.Deposit was return. Over all way better than the super 8 we had suffered in.
Bodde här 1 natt i januari 2024
Svar från Brand Experience Team 29 jan. 2024
Hi Marisol,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

10/10 Fantastiskt

Stephanie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cozy and quiet
Room was great, small but comfortable. Just enough room for a relaxing evening
Bodde här 1 natt i januari 2024
Svar från Nancy Y. 16 jan. 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okej

Kathleen

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I could not have taken a bath or took a shower without shoes on. Disgusting. Sheets and towels were clean though.
Bodde här 1 natt i januari 2024
Svar från Nancy Y. 16 jan. 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Relaxing night
Room was amazing, clean and very enjoyable
Bodde här 1 natt i januari 2024
Svar från Nancy Y. 16 jan. 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Dåligt

Cristoval, Corpus Christi

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Little pillows, dirty and the smell of someone smoking weed down the hall and into the room
Bodde här 1 natt i december 2023
Svar från Brand Experience Team 4 jan. 2024
Hi CristovalThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Väldigt dåligt

Rosendo

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Alan

Reste med familj och småbarn
Gillade inte: Personal och service
Customer service
Bodde här 1 natt i december 2023
Svar från Brand Experience Team 26 dec. 2023
Hi Alan,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Fantastiskt

Stephanie

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
The check in process was super easy & fast. They do require a $25 deposit, which is returned back to you if you don’t cause any damages to the room. The lady that checked me in and out was super sweet and very nice. The room was very clean. The bed was comfy and sheets were clean. The pillows were not so comfy, but it’s not a huge deal because everything else was great. The fridge worked. All the lights in the room worked. They do have a small table in the room with 2 chairs where you can sit and eat. The ac was super cold & a plus in the summer. The tv worked well. The WiFi was a bit splotchy, but it wasn’t a big deal. We had zero issues with bugs. Restroom was clean. The shower is super slippery so be safe when getting in and out. Toilet was clean. There was plenty of clean towels. They did complementary bars of soap but they were small. I do wish there was a built in soap dispenser. Make sure to bring extra soap and your own shower shampoo and conditioner. If you’re staying more than a day, bring an extra roll of toilet paper. The elevators worked on the days we were there, but I like taking the stairs. The vending machines were stocked in case you need a drink or snack. The area isn’t great, which is in no fault of the workers. I would recommend checking on your car or just don’t leave valuables in there. The room where we stayed at we couldn’t look out to check on the cars. Other than that, I would recommend this place for the price. We’ll definitely be returning.
Bodde här 2 nätter i december 2023
Svar från Brand Experience Team 26 dec. 2023
Hi StephanieWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Fantastiskt

Jeremy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023

2/10 Väldigt dåligt

Jennifer

Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Corey

Bodde här 1 natt i november 2023

10/10 Fantastiskt

Maria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything is nice quiet and clean
Bodde här 1 natt i november 2023
Svar från Brand Experience Team 20 nov. 2023
Hi Maria,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith #Team6

4/10 Dåligt

Stephanie

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
don’t stay here
Blood on my sheets. rude workers. charged me because i “checked out late” .
Bodde här 1 natt i oktober 2023
Svar från Nancy Y. 6 nov. 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good for a night or two
Two day business trip. Served it’s purpose. Good location for food and gas.
Bodde här 2 nätter i oktober 2023
Svar från Nancy Y. 6 nov. 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Fantastiskt

Rosendo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect
Bodde här 1 natt i oktober 2023
Svar från Brand Experience Team 30 okt. 2023
Hi Rosendo,Thank you for the perfect rating!!Lilith#Team6

10/10 Fantastiskt

Jacob

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed it very much it was much quieter and had very convenient parking and the staff were very friendly and helpful.
Bodde här 1 natt i oktober 2023
Svar från Brand Experience Team 30 okt. 2023
Hi Jacob,We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Lilith#Team6

10/10 Fantastiskt

Jorge

Affärsresenär
Perfect
Bodde här 6 nätter i oktober 2023
Svar från Brand Experience Team 24 okt. 2023
Hi Jorge,Thank you for the perfect rating!! Maz K.#Team6

10/10 Fantastiskt

isaac

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023

4/10 Dåligt

Laura L

Reste med husdjur
Gillade inte: Bekvämligheter
The accommodations were adequate for the price. But they fought me on returning my pet deposit. Be aware that they are not pet friendly, despite the franchise claiming to be.
Bodde här 4 nätter i augusti 2023
Svar från Brand Experience Team 21 aug. 2023
Hi Laura L,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Väldigt dåligt

Michael

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This area is infested with German cockroaches DO NOT go here if one cockroaches get inside your stuff and take it back with you. Your house would be next. They are NOT clean
Bodde här 2 nätter i augusti 2023
Svar från Nancy Y. 15 aug. 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Bra

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023

8/10 Bra

Jasmine

Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Walter

Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean property
Bodde här 1 natt i juli 2023
Svar från Brand Experience Team 7 aug. 2023
Hi Walter,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

8/10 Bra

Angel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Well cleaned
Bodde här 2 nätter i juli 2023
Svar från Brand Experience Team 7 aug. 2023
Hi Angel,Thank you for positively rating your stay!!Lilith#Team6

4/10 Dåligt

Timothy

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The first impression of the property was poorly made by the front desk attendant. After that my wife noticed blood stains on the sheets. As if that wasn’t enough the remote didn’t work for the tv in the room that we got reassigned to. Horrible customer service and overall impression. I’m determined to tell anyone who will listen to me NOT TO STAY HERE!!!
Bodde här 2 nätter i juli 2023
Svar från Brand Experience Team 16 feb. 2024
Hi Timothy,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Väldigt dåligt

Luis Enrique

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A nuestra llegada habían cucarachas muertas dentro del cuarto, al entrar a la habitación se apreciaba muy mal olor en ella, la tina tenía muchas manchas como de suciedad, las paredes estaban sucias, las almohadas estaban horribles!!! Boludas y súper delgadas, la ventana solo tenía una cortina blackout y si la querías abrir en el día para que entrara luz nosotros que estábamos en el primer piso todo mundo te ve porque no tiene otra cortina más que esa obscura, el personal muy ineficiente y grosero además que a la llegada te cobran un depósito de 25 dls por habitación que supuestamente te regresan a la salida pero te ponen mil peros para regresartelos para que tengan cuidado con esa parte, chequen bien su habitación antes de entrar pero lo mejor es evítense la pena de quedarse en ese lugar tan desagradable!!! No echen a perder sus vacaciones al hacer eso…..
Bodde här 2 nätter i juli 2023
Svar från Brand Experience Team 31 juli 2023
Hola Luis Enrique,Gracias por proporcionar comentarios. Su experiencia es importante para nosotros, y apreciamos que nos llame la atención sobre sus inquietudes. Parece que su estadía podría no haber sido tan cómoda como esperaba. Nos disculpamos por cualquier inconveniente y esperamos tener la oportunidad de mejorar su experiencia con nosotros. Maz K.#Team6