Bibliotek

Recensioner av Motel 6 San Antonio, Tx - Frost Bank Center

2 out of 5
Motel 6 San Antonio, Tx - Frost Bank Center
3370 IH 35 North, San Antonio, TX

Recensioner

5,6
10 - Fantastiskt i betyg. 52 av 298 recensioner" "
8 - Bra i betyg. 58 av 298 recensioner" "
6 - Okej i betyg. 49 av 298 recensioner" "
4 - Dåligt i betyg. 43 av 298 recensioner" "
2 - Väldigt dåligt i betyg. 96 av 298 recensioner" "

5,8/10

Renlighet

6,4/10

Personal och service

4,6/10

Bekvämligheter

5,4/10

Boendets skick och faciliteter

4,8/10

Hållbarhet

Recensioner

8/10 Bra

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was friendly and it was clean
Bodde här 1 natt i april 2024
Svar från Hotel Manager 13 apr. 2024
Dear Jose,We're thrilled to hear you had a pleasant experience with our friendly staff and found the motel clean. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Bra

Nubia

Bodde här 1 natt i december 2023
Svar från Hotel Manager 9 jan. 2024
Dear Nubia,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

6/10 Okej

Cherry

Bodde här 1 natt i januari 2024
Svar från Hotel Manager 9 jan. 2024
Dear Cherry,Thank you for your feedback and rating. We appreciate your input, and if there are specific areas where we can improve, please let us know. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience during a future visit.Sincerely, Hotel Manager

6/10 Okej

Cherry

Bodde här 1 natt i januari 2024
Svar från Hotel Manager 9 jan. 2024
Dear Cherry,Thank you for taking the time to give us your feedback on your stay. We appreciate it! I hope we can turn that 6 into a 10 next time you are passing through our area so we can give you another chance to experience our hotel's best features. We're always striving to improve and have noticed even small things can make a big difference in the overall experience.Sincerely, Hotel Manager

2/10 Väldigt dåligt

Jessica

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nasty ass place
I paid for my room online and used my credit of $12.83 and ordered a fridge and microwave and the room they gave me didn't have either or not lock on the door which looked like it had been kicked in roaches everywhere and I'm pregnant n wasn't feeling so good and in the am I'm sleeping there banging on the door like the police told them I was gonna renew jus waiting for my check to hit my card and gave me attitude and den it's about 1125 I go to pay and they refused service for renewal and then was told to pack up so I did took me a quick shower and their staff lady banhs on door yells at the top of her lungs that she has called the cops and I shouldn't not of token a bath at all should been the hell out of there since 11 am and for someone to give her her cell phone to call the cops again that she could have me arrested for trespassing and treason and I'm like wow really when ur the ones who decided not to let me renew all last minute never in my life have I ever mistreated by a hotel staff never again
Bodde här 1 natt i december 2023
Svar från Brand Experience Team 20 dec. 2023
Hi Jessica,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Bra

Jesus

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Hotel Manager 7 nov. 2023
Dear Jesus,Thank you for your rating. If there are specific areas where we can enhance your experience and earn a higher score on your next visit, please feel free to share your thoughts. Your feedback is valued and helps us continually improve our services. We hope to provide you with an even better stay during your next visit.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Rigo

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Scary place to stay
Scary place to stay, seems like there's something going on at this place at night, I'm not going to elaborate. We step into the room and we walk out right away. I spoke to the clerk to get a refund and she refused.
Bodde här 1 natt i juli 2023
Svar från Hotel Manager 11 juli 2023
Dear Rigo,Thank you for your stay at our hotel. We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely investigate or verify the reality and take actions to prevent such happenings in future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely,Hotel Manager

10/10 Fantastiskt

LAWRENCE

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2023
Svar från Hotel Manager 29 juni 2023
Dear LAWRENCE,Thank you for your fantastic rating! We are delighted to hear that you had a wonderful experience during your stay at our hotel. We greatly appreciate your positive feedback and the recognition of our efforts. If there is anything else we can do to make your future stays even better, please let us know. We value your patronage and look forward to welcoming you back for another exceptional experience.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Priscilla

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juni 2023
Svar från Hotel Manager 29 juni 2023
Dear Priscilla,Thank you for taking the time to review our hotel. We are disappointed to see that your experience with us was not up to par and that you rated us 2 stars. We take all feedback, constructive or not, seriously as it helps us improve our services. We would appreciate it if you could provide us with some specific details on what went wrong during your stay. This will allow us to investigate the issues and work towards a solution. We hope that you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Manager

2/10 Väldigt dåligt

Rosa Maria

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
This property did not honor our reservation and said people should not make reservations on-line but in person as rooms are often not available. This property is in poor shape and you have to deal with people through a small window and when we arrived to check at the designated time, the lady said rooms are not finished yet. Then we found out about our reservation. Awful experience.
Bodde här 2 nätter i maj 2023
Svar från Nancy Y. 14 juni 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Negative
Didnt stay. Hotel was in no condition for occupancy. Created a safety and health hazard. Was extremely hot. Construction was not complete. Elevator was out. No amenities
Bodde här 2 nätter i maj 2023
Svar från Brand Experience Team 6 juni 2023
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 Okej

ANABEL

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023
Svar från Hotel Manager 29 juni 2023
Dear ANABEL,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

10/10 Fantastiskt

Frankie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2023
Svar från Hotel Manager 29 juni 2023
Dear Frankie,Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Väldigt dåligt

Gerardo

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Seemed liked a hang out with drinking music outside and large dogs on chains walking around Checked in and checked right out
Bodde här 2 nätter i april 2023
Svar från Brand Experience Team 24 apr. 2023
Hi Gerardo,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Väldigt dåligt

Miranda

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Was given a dnr due to not checking out at 11 but they didn't knock on our door until 12
Bodde här 1 natt i april 2023
Svar från Brand Experience Team 24 apr. 2023
Hi Miranda,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

2/10 Väldigt dåligt

Rashal

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rooms not ready at check-in A/C loud/ didn’t blow cold air TV didn’t work Water not hot
Bodde här 2 nätter i april 2023
Svar från Brand Experience Team 24 apr. 2023
Hi Rashal,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okej

Rebecca

Reste med familjen
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The staff was very accommodating and nice but the facility is run down. It has seen better times but in relation to other places in San Antonio it isn’t the worse. It was clean, staff was nice but the facilities could really use an overhaul. Towels and pillows were limited due to availability, not sure if limited quantity or because they were busy.
Bodde här 2 nätter i april 2023
Svar från Nancy Y. 12 apr. 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okej

Verifierad resenär

Gillade: Renlighet och personal och service
Ok
What you pay is what you get…very simple room. Bed, TV & restroom. Nothing fancy.
Bodde här 1 natt i april 2023
Svar från Nancy Y. 12 apr. 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Bra

Victoria

Gillade: Personal och service och boendets skick och faciliteter
Staff was friendly
Bodde här 2 nätter i mars 2023
Svar från Brand Experience Team 27 mars 2023
Hi Victoria,Thank you for positively rating your stay!!Maz K.#Team6

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Stuck in the 90’s
The hotel was quite run down feeling. The sheets had holes in them. The floor felt sticky. Some of the outlets did not work.
Bodde här 1 natt i mars 2023
Svar från Hotel Manager 30 juni 2023
Dear Guest,We apologize for the issues you encountered during your stay. It's disappointing to hear that the hotel felt run down and that the sheets had holes in them. We also apologize for the sticky floor and the non-functional outlets. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We appreciate your feedback and hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

4/10 Dåligt

Emilio

Gillade: Renlighet
Gillade inte: Personal och service
I rented a room for 2 people there was no furniture only the bed and TV 1 chair when I asked for another chair they told me no that it was only 1 chair per room they think I'm only going to lie down there are no other furniture in other hotels for the same price There is more furniture and where to sit, even a small table to eat and here it was missing, you had to eat in bed
Bodde här 2 nätter i februari 2023
Svar från Brand Experience Team 16 feb. 2023
Hi Emilio,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

8/10 Bra

Cheryl

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
No frills but clean. Laundry facilities are out of order.
Svar från Brand Experience Team 16 feb. 2023
Hi Cheryl,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith #Team6

4/10 Dåligt

Robert

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Better options nearby
This hotel was interesting. When I arrived, I noticed It had dirty/sticky floors, a cracked TV screen, a used soap bar left in the shower, hair on the sheets/pillows, and also the towels did not smell clean. Will never go back to this location.
Bodde här 1 natt i december 2022
Svar från Brand Experience Team 16 feb. 2023
Hi Robert,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Dåligt

Guillermo

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Fatal no dormí los vecinos muy ruidosos y muy sucio todo e inseguro peleas y mas
Bodde här 1 natt i september 2022
Svar från Brand Experience Team 16 feb. 2023
Hola Guillermo,Lamentamos saber que no disfrutó de su estadía con nosotros y nos disculpamos por cualquier inconveniente que pueda haber experimentado. Esperamos tener la oportunidad de mejorar su experiencia con nosotros. Por favor visite de nuevo.Lilith#Team6

2/10 Väldigt dåligt

Kristina

Reste med husdjur
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
It's nothing like the pictures so don't go by the pictures. It's worse. No amenities so don't forget your own toiletries. You're given very small bars of soap, toilet paper and that's about it. No mini fridge but a nasty microwave. It's cheap so I guess you get what you're paying for which is pretty much nothing. Stains everywhere. Basic definition of a roach motel without the roaches.
Bodde här 5 nätter i augusti 2022
Svar från Brand Experience Team 12 sep. 2022
Hi Kristina,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Dåligt

Michelle

Gillade inte: Personal och service
Bodde här 2 nätter i augusti 2022
Svar från Brand Experience Team 12 sep. 2022
Hi Michelle,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Dåligt

Shandj

Gillade inte: Renlighet och bekvämligheter
Bodde här 4 nätter i juli 2022
Svar från Hotel Manager 30 juni 2023
Dear Shandj,Thanks for the stay but sad to see the two stars. My apologies for all the inconveniences. Please share us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

4/10 Dåligt

Brayan

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was really dirty, no housekeeping
Bodde här 2 nätter i juli 2022
Svar från Brand Experience Team 20 juli 2022
Hi Brayan, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Väldigt dåligt

Hali

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Horrible
Bodde här 3 nätter i juli 2022
Svar från Brand Experience Team 20 juli 2022
Hi Hali, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okej

chris w

Gillade inte: Personal och service och bekvämligheter
Bodde här 1 natt i juli 2022
Svar från Hotel Manager 30 juni 2023
Dear Chris W,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Okej

Lamarschaun

It was okay
Bodde här 2 nätter i juni 2022
Svar från Brand Experience Team 20 juli 2022
Hi Lamarschaun, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

6/10 Okej

Lynn

Gillade: Personal och service
Gillade inte: Renlighet och rummets bekvämlighet
Bed mattress was thin and not comfortable at all. The floor was very dirty. The room was not very clean either
Bodde här 3 nätter i juni 2022
Svar från Brand Experience Team 20 juli 2022
Hi Lynn, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

2/10 Väldigt dåligt

adrian

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
one of the worst hotels
very dirty hotel i have staid at other hotel 6 hotels before and its not like this. they had one pillow per bed and they said at front desk that they couldn't get me more the restroom door didnt close and had a big hole in it that was repaired with cardboard there was people smoking weed on the property and people actually living in the rooms there was also a creepy guy looking inside all the vehicles in the parking lot
Bodde här 2 nätter i maj 2022
Svar från Brand Experience Team 20 juli 2022
Hi Adrian, We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Lilith #Team6

2/10 Väldigt dåligt

Danni

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was filthy and hang members outside the residence scoping out the cars. We checked in and immediately checked out. The front desk told us she would refund the room, but no refund has been issued. Beware!
Bodde här 1 natt i maj 2022
Svar från Brand Experience Team 20 juli 2022
Hi Danni, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Väldigt dåligt

Nataliya

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Absolutely nothing to like. Everything to dislike.
Bodde här 2 nätter i maj 2022
Svar från Nancy Y. 24 maj 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

8/10 Bra

Dawn

Bodde här 1 natt i maj 2022
Svar från Nancy Y. 24 maj 2022
Thank you for positively rating your stay!! Nancy Y. #Team6

6/10 Okej

Iris

Reste i grupp
Gillade inte: Renlighet
The staff in the office were very nice and the young man on the property wan also very nice and helpful. The bathroom floor was not clean and on Saturday, when we returned to the room, it had not been cleaned. We had to ask for fresh towels.
Bodde här 3 nätter i maj 2022
Svar från Nancy Y. 24 maj 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

10/10 Fantastiskt

Alicia

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2022
Svar från Nancy Y. 24 maj 2022
Thank you for the perfect rating!! Nancy Y. #Team6

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A Hidden Gem…and Cheap!
I was very pleased to discover, soon after checking in, that this motel does not discriminate against sex workers, including Trans women. Adding to the ambiance was this location’s libertine cannabis use policy and a sparkling clean pool! A hidden gem!
Bodde här 1 natt i maj 2022
Svar från Nancy Y. 24 maj 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Nancy Y. #Team6

2/10 Väldigt dåligt

Shelby

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There was no hot water no shampoo or any conditioner. But I also got charged twice for the room once online and then once when I went to go check in to my room so im currently waiting for a refund for one of them back
Bodde här 1 natt i maj 2022
Svar från Nancy Y. 24 maj 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

10/10 Fantastiskt

Stacy

Bodde här 1 natt i april 2022
Svar från Hotel Manager 30 juni 2023
Dear Stacy,Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Fantastiskt

Tamanika

Gillade: Personal och service
Gillade inte: Bekvämligheter
The hotel itself was not bad. It was clean it was comfortable but they didn’t provide enough towels or pillows. Other than that I will stay again. I just know to bring my own pillows blankets and towels
Bodde här 7 nätter i april 2022
Svar från Nancy Y. 24 maj 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

10/10 Fantastiskt

Kourtneydior

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i april 2022
Svar från Hotel Manager 1 juli 2023
Dear Kourtneydior,We appreciate your time and efforts in sharing your experience with us. Your feedback helps us to continue striving to deliver an exceptional experience to each of our guests in all areas of our hotel. Thank you again for taking the time to share your perfect rating! We look forward to hosting you again soon.Sincerely,Hotel Manager

8/10 Bra

Joe

Bodde här 1 natt i april 2022
Svar från Nancy Y. 24 maj 2022
Thank you for the wonderful rating!! Nancy Y. #Team6

2/10 Väldigt dåligt

RAUL

Pésimo hotel
Muy mal estado de las instalaciones, sucio, lleno de cucharachas.
Bodde här 1 natt i april 2022
Svar från Brand Experience Team 19 apr. 2022
Estimado Raul, Aquí en Motel 6, siempre estamos tratando de hacerlo mejor. Lamentamos saber que no disfrutó de su estadía reciente y nos gustaría disculparnos porque su experiencia no fue tan buena como podría haber sido. Nos encantaría tener la oportunidad de compensarte, así que esperamos volver a verte pronto.

2/10 Väldigt dåligt

Diana

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Horrible experience
The room was not mopped no smoke detectors wires hanging from the ceiling. Dog prints on the floor, flooring missing the bathtub did not drain pee on the wall sheets had blood and black spots holes on the comforter from cigarettes socks were dirty after walking on the floor. There is more. I left my expensive pillow by accident but I decided it was not worth going back for. I have never slept in a hotel that nasty ever and will never go back to that chain of hotels again. Photos are showing the condition of the room.
Bodde här 2 nätter i april 2022
Svar från Brand Experience Team 19 apr. 2022
Dear Diana, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

6/10 Okej

Gregory

Bodde här 1 natt i mars 2022
Svar från Brand Experience Team 19 apr. 2022
Dear Gregory, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you.

4/10 Dåligt

Marisela

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Room was dirty and smelling
Bodde här 1 natt i mars 2022
Svar från Brand Experience Team 19 apr. 2022
Dear Marisela, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.

2/10 Väldigt dåligt

Preston

Reste med sin partner
Gillade inte: Renlighet och personal och service
Filthy sheets with cigarette burns, broken fixtures, dangling light, neighboring rooms were definitely smoking inside (weed and cigarettes-we literally both woke up with a headache from the smell as our room smelled of both), several roaches, neighbors were noisy (walking and otherwise), and to top it off, sketchy, random people were knocking on doors claiming they “worked for the hotel”. Absolutely would never stay at this place ever again. I mean, you get what you pay for, but good lord the minimal effort made in everything was astounding.
Bodde här 1 natt i mars 2022
Svar från Brand Experience Team 19 apr. 2022
Dear Preston, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

2/10 Väldigt dåligt

Casper

Reste i grupp, Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I booked it for 2 nights not only one
Bodde här 1 natt i mars 2022
Svar från Brand Experience Team 19 apr. 2022
Dear Casper, From everyone at Motel 6, we’d like to apologize for any error on our part that may have led to reservation issues or a less than perfect stay.