Reception
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Recensioner av Motel 6 San Antonio, TX - Fort Sam Houston

2 out of 5
Motel 6 San Antonio, TX - Fort Sam Houston
5522 N Panam Expy, San Antonio, TX

Recensioner

6,0
10 - Fantastiskt i betyg. 229 av 1000 recensioner" "
8 - Bra i betyg. 209 av 1000 recensioner" "
6 - Okej i betyg. 142 av 1000 recensioner" "
4 - Dåligt i betyg. 110 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 310 av 1000 recensioner" "

6,0/10

Renlighet

6,8/10

Personal och service

5,0/10

Bekvämligheter

5,8/10

Boendets skick och faciliteter

4,6/10

Hållbarhet

Recensioner

8/10 Bra

Gregory

Gillade: Personal och service
Bodde här 1 natt i april 2024
Svar från Brand Experience Team 3 maj 2024
Hi Gregory,Thank you for positively rating your stay!Lilith#Team6

10/10 Fantastiskt

Charles, San Antonio

Gillade: Renlighet och personal och service
Bodde här 3 nätter i april 2024
Svar från Brand Experience Team 3 maj 2024
Hi Charles,Thank you for the perfect rating!Lilith#Team6

4/10 Dåligt

perla

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Estaba muy sucio el cuarto comúnmente me hospedo en Laredo en el motel 6 pero este de san Antonio estaba súper sucio y olía mucho a cigarro
Bodde här 2 nätter i april 2024
Svar från Brand Experience Team 1 maj 2024
Hi Perla, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Dåligt

Gaelle

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The bed was by far the worst part of my stay (aside from the roaches, but that kind of stuff doesn't really bother me). It literally felt as though I was sleeping on a wooden plank with a sheet covering it. I couldn't properly sleep for the 2 nights I stayed there, and had constant body aches. Also, the shower didn't work. Everything else was good, the staff and people there were really nice. But, that bed . . . awful.
Bodde här 2 nätter i april 2024
Svar från Brand Experience Team 23 apr. 2024
Hi Gaelle,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Väldigt dåligt

ricardo

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Terrible sucio parecía que nunca habían limpiado tuve que salirme
Bodde här 1 natt i april 2024
Svar från Nancy Y. 17 apr. 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Väldigt dåligt

Julia

Gillade inte: Renlighet
Bodde här 1 natt i april 2024
Svar från Brand Experience Team 19 apr. 2024
Hi Julia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Väldigt dåligt

Nancy

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Do not stay here. There were gun shots heard, people arguing & making noise, not a safe place.
Bodde här 1 natt i april 2024
Svar från Nancy Y. 17 apr. 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Bra

Adam

Reste med sin partner
Gillade: Personal och service
Great staff doing an excellent job with what they have in a rough area.
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team. 27 mars 2024
Hi Adam, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Fantastiskt

Lori

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like the cleaniness
Bodde här 1 natt i mars 2024
Svar från Brand Experience Team 27 mars 2024
Hi Lori,Thank you for the perfect rating!! Maz K.#Team6

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not Recommended.
This is one of the worst motels I’ve ever stayed at. Dirty. No towels in the room. Dirty sheets, dirty pillows, dirty floors, dirty walls. A ball of toilet paper stuck to the wall. Nasty. Front desk service was ok.
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

James

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

6/10 Okej

Francisco

Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Shekeitha

Reste med familjen, Reste med husdjur
Gillade inte: Personal och service
Im not happy
Bodde här 1 natt i november 2023
Svar från Brand Experience Team 29 nov. 2023
Hi Shekeitha,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Väldigt dåligt

Nazly

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

6/10 Okej

Jazmin

Gillade inte: Renlighet
It was dirty, bed sheets had stains. There was big spiders
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Joe

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
ROOM WAS DIRTY AND FELT NASTY, GOT A ROOM FOR 4 PEOPLE AND ONLY HAD ONE TOWEL IN THE ROOM AND WHEN I WENT DOWN TO GET MORE TOWELS THE LADY LOOKED AT ME UGLY AND GAVE ME 2 POOL TOWELS WHEN I ASKED FOR 3. THE ROOM SMELLED GROSS. AND IT WAS SO HOT THE AC DIDNT WORK.
Bodde här 1 natt i september 2023
Svar från Manager 5 sep. 2023
We are so sorry to hear that but wish you could came down ask for different room and we could have make your stay more comfortable

2/10 Väldigt dåligt

Jean

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Lots of cockroaches in the room
Bodde här 2 nätter i september 2023
Svar från Manager 5 sep. 2023
We are sorry to hear that we will improve thank you

4/10 Dåligt

Joanna

Bodde här 1 natt i september 2023
Svar från Manager 5 sep. 2023
Thank you for your feedback

2/10 Väldigt dåligt

Araceli

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Dirty, really bad smell of cigarette and cockroach
Dirty, really bad smell of cigarette and cockroach
Bodde här 1 natt i september 2023
Svar från Manager 5 sep. 2023
We are sorry to hear that but will try to improve thank you

6/10 Okej

Jose

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
It's a little run down and the rooms ac wasn't working but the staff was great and they let us use the microwave in the front office. This place also has a pool, vending machines and a laundromat. Lots of places to dine and shop.
Bodde här 2 nätter i augusti 2023
Svar från Manager 25 aug. 2023
Thank you for your feedback will continue to update and keep the service great

8/10 Bra

Fernando

Bodde här 1 natt i augusti 2023
Svar från Manager 23 aug. 2023
Thank you so much appreciate your feedback will keep working hard to keep it at standard.

2/10 Väldigt dåligt

Earl

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
worst trip ever
it was horrible, we didn't even complete our stay . The air conditions were hardly working, the heat was unbearable and the roaches greeted you at the door.
Bodde här 2 nätter i juli 2023

4/10 Dåligt

Yoana

Gillade inte: Renlighet och boendets skick och faciliteter

2/10 Väldigt dåligt

Greg

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Virginia

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 4 nätter i juli 2023

2/10 Väldigt dåligt

Tommy

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

tiffany

Bodde här 1 natt i april 2023

2/10 Väldigt dåligt

Shannon

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was absolutely disgusting. Holes in everything. Bugs crawling all over the bed and the walls. I walked into the room and walked right back out.
Bodde här 2 nätter i april 2023
Svar från Brand Experience Team 10 maj 2023
Hi Shannon,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Dåligt

Charles

Gillade inte: Renlighet och boendets skick och faciliteter
Not satisfied with room
Well the room didn’t have no fridge or microwave the pillow cases weren’t very clean had stains on them the toilet didn’t flush very well there was homeless in the area pool was dirty….the plus is the area had lots of restaurants to choose from
Bodde här 1 natt i april 2023

2/10 Väldigt dåligt

Jose

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Solo llegué a la habitación abrí la puerta ,el AC roto como si estuviera golpeado
Bodde här 1 natt i april 2023
Svar från Brand Experience Team 17 apr. 2023
Hola Jose,Gracias por proporcionar comentarios. Su experiencia es importante para nosotros y le agradecemos que nos informe sobre sus inquietudes.Maz K.#Team6

2/10 Väldigt dåligt

Walter

Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

Abraham

Bodde här 4 nätter i mars 2023

6/10 Okej

Adriana

Reste med familjen
YOU GET WHAT YOU PAY FOR
YOU GET WHAT YOU PAY FOR.
Bodde här 3 nätter i mars 2023

2/10 Väldigt dåligt

Rudolf

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
If you want to live with homeless people, than this place is for you. Otherwise make a big turn around this place. I left right after check in.
Bodde här 2 nätter i mars 2023
Svar från Brand Experience Team 29 mars 2023
Hi Rudolf, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon. Safe Travels!Maz K.#Team6

2/10 Väldigt dåligt

Maria

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

SanJuanita

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Worst stay ever
Non smoking rooms and the rooms smelt like smoke one room ac didn’t work remote didn’t work dry blood on sheet smelt horrible no hot water on our last day in room 238 also had room 240 roaches on bed biting us while sleeping (not bed bugs) room smelt like smoke it was the WORST motel my family and I had ever stayed at while visiting SanAntonio!! I was so grossed out every time we left and came back cause the rooms smelt horrible and it just was an ugly vibe had Lysol and air fresheners and still stunk thankfully we take our own blankets to put on bed we don’t even use there sheets blankets nor pillows
Bodde här 2 nätter i mars 2023

2/10 Väldigt dåligt

Shelli

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
The room had cigarette butts, roaches, burn holes in the bedding & bath tub.. we had to request a shower curtain, trash can, towels, toilet paper, batteries for the remote, the microwave did not work & we found trash from previous guests stay.. we were originally denied the towels.. the door jamm was broken & the smoke detector was removed because the battery needed replacing & the maintenance man didn't feel like dealing with it our entire stay.. we took a video.. the workers were rude & unaccommedating
Bodde här 2 nätter i mars 2023
Svar från Brand Experience Team 29 mars 2023
Hi Shelli,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Väldigt dåligt

Sugey

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Terrible hotel
We couldn’t sleep all night. Stay away from here. We were just taking a brake night from a long road trip and there’s was constantly disturbance over the night. Multiple police unit coming to the hotel over different domestic fights in rooms. Lots of noise all night. Don’t stay here if you really want to rest.
Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

Olivia

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Terrible, smelled of smoke, unclean.
The room initially booked was the worst I’ve ever been in. It smelled of cigarettes, was not very clean…hot and small with no refrigerator. I complained and they offered me an upgrade for $25 which I took because the room had two beds, was cool albeit not very clean. I will never stay at this specific property again.
Bodde här 1 natt i mars 2023

2/10 Väldigt dåligt

Christina

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
WORST HOTEL IN SAN ANTONIO
Never in my life experienced anything is horrible as this stay. I was put in a filthy room that had no towels, toliet tissue and clearly not been cleaned I'm adding pictures of the room , I will spare the image of poo left in toilet . I had turned in key and requested refund for the room being dirty room and was denied my refund and denied re-entry to room. There was an event in town and most hotels were booked solid. 4 hrs later I was able to find a room to stay. 20 miles out my way and triple the cost.
Bodde här 1 natt i februari 2023

6/10 Okej

Bikyeombe

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet och personal och service
I don’t like this property because I see so many homeless around the property, and I feel so bad to see inside the room I was stay in was little be bad because the blanket it’s very terrible, stinks, whole
Bodde här 1 natt i februari 2023
Svar från Brand Experience Team 23 feb. 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i februari 2023
Svar från Brand Experience Team 23 feb. 2023
Hi Traveler,Thank you for positively rating your stay!Lilith#Team6

6/10 Okej

Nancy

Reste med sin partner
Gillade inte: Renlighet
The sheets were not clean, and there was a strange smell in the room.
Svar från Kat 11 jan. 2023
Hello Nancy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Väldigt dåligt

Kelvin

Bodde här 1 natt i december 2022
Svar från Kat 11 jan. 2023
Hello Kelvin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Väldigt dåligt

Lakisha

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Horrible
Gross. Old. Terrible. Very depressing. Roaches. The room was dirty. Icbpught products to clean the room. No towels. I slept on top of comforter & sheets. Trying to leave photos and will not allow me to.
Bodde här 3 nätter i december 2022
Svar från Kat 11 jan. 2023
Hello Lakisha,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Väldigt dåligt

Raul B.

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
When i arrived motel 6 front office. Went to another side night small box with window. Not in person enter front office. I checked in and gave my I'd card she said charged $65 i said no its not correct and i get my cellphone and show her hotels.com information then she made room #264 gave. Me hotel card and i went move in then i opened door and saw nasty room not cleaned then i went back office complaining about room #264 and the lady go checked room and saw nasty room so she switched different room to next room #265 the room cleaned and changed room key card. I moved in until next day Thursday morning after 11am checked out. But when i took bath and changed clothes after that i just pulled out all dirty bed sheets and towels on the floor. I found there bed mattress are ugly like dried blood on mattress never changed. I took pictures of them showed office but during daytime by 11 am front office still locked door wow its looks no good SMH
Bodde här 1 natt i november 2022
Svar från Kat 11 jan. 2023
Hello Raul,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Väldigt dåligt

Heather

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
We booked a nonsmoking room, but as soon as we walked in, the smell of cigarette smoke slapped you in the face. While waiting to check-in, a roach crawled out of the microwave and another was crawling on the dryer. Th place was so disgusting we left. Motel 6 and Travelocity have been no help in getting our money back.
Bodde här 1 natt i oktober 2022

2/10 Väldigt dåligt

darlene

Reste med familjen
I lost my booking paid the hotel for nothing had to look for another hotel due to being charge $100for a security damage deposit quite embarrassing due to we only took was what necessary to stay and go to six flags with gas and eating
Bodde här 1 natt i juni 2022
Svar från Mike 18 okt. 2022
We do not require 100 deposit it may be misunderstanding or wrong.

2/10 Väldigt dåligt

Jennifer

Affärsresenär, Reste med husdjur
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
There were cockroaches in the room, people that must "live" there tied their dog to the fence for hours letting it bark the whole time, room next to me had visitors at all hours of the night, disturbing me and my dogs. The water was shut off 3 times during my stay. The sink was clogged. Ice bucket cracked, towel racks broken, towels very old and raggedy.
Bodde här 6 nätter i september 2022