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Recensioner av OYO Hotel San Antonio Lackland near Seaworld

2.5 out of 5
OYO Hotel San Antonio Lackland near Seaworld
2434 Sw Loop 410, San Antonio, TX

Recensioner

4,8
10 - Fantastiskt i betyg. 51 av 348 recensioner" "
8 - Bra i betyg. 40 av 348 recensioner" "
6 - Okej i betyg. 50 av 348 recensioner" "
4 - Dåligt i betyg. 35 av 348 recensioner" "
2 - Väldigt dåligt i betyg. 172 av 348 recensioner" "

4,8/10

Renlighet

5,6/10

Personal och service

3,8/10

Bekvämligheter

4,6/10

Boendets skick och faciliteter

4,6/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Rosa

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is by far the worst stay. It was dirty looking exteriorly and inside the room worse. The bath tub was painted and paint was chipping off. I had never seen anything like it before. The toilet seat was smaller rim than the actual toilet frame so it was awkward when sitting. The worst was the dirty towel provided! At first, i saw a long hair on the white towel as i looked closer i saw a coiled pubic hair!! That was disgusting!!! Luckily i had just bought a new towel and took my chances with that one! The bed sheet had multiple visible cigarette burns. The main room door was all beat up from the bottom all around. Then there was a huge fly inside. Luckily it was only 1 night and the pricing was ridiculously expensive for that stay! It wasnt as cheap as other stays ive seen. Just thinking about the dirty towel makes me gag!
Bodde här 1 natt i april 2024

4/10 Dåligt

Roger

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i februari 2024

2/10 Väldigt dåligt

Alex

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Unsafe and dirty with cockroaches in the room
Bodde här 2 nätter i november 2023

2/10 Väldigt dåligt

Robert, San Antonio

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very bad

10/10 Fantastiskt

Josue

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

robert

Gillade: Renlighet
Hvbb
Bodde här 2 nätter i oktober 2023

10/10 Fantastiskt

DEBBIE, Brady

Bodde här 1 natt i september 2023
Svar från Eva 13 okt. 2023
Thank you for rating us with such awesome words, Debbie! We will strive to keep up with your expectations always. Regards, Eva

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Eva 11 sep. 2023
Hi, Robert! We are pleased to know you had an awesome stay with us. Your precious words of appreciation meant a lot to us, hope to serve even better soon. Regards, Eva

4/10 Dåligt

Margarito

Bodde här 1 natt i juli 2023
Svar från Joey 11 sep. 2023
Thank you so much for the positive rating, Margarito! Thank you for sharing this with us, we have duly noted your feedback, and we will strive for a better experience in the future. Regards, Joey

2/10 Väldigt dåligt

Alexis

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
I don’t blame the hotel, I blame Expedia for giving this place a 4 star rating when every other place gives a 1-2 star rating. Broken peeling walls, bugs, broken shower. We lasted about 20 minutes before we decided to leave. Felt unsafe and decided to go. Staff was nice.
Bodde här 1 natt i juli 2023
Svar från Tim 10 juli 2023
Hi, Alexis! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Väldigt dåligt

Edna

Bodde här 1 natt i juni 2023
Svar från Maria 26 juni 2023
Sorry for the inconvenience, Edna! We understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Maria

10/10 Fantastiskt

Darnell

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
NICE
Bodde här 5 nätter i maj 2023
Svar från Noah 21 juni 2023
Hi, Darnell! We are glad to see that you liked our services. Regards, Noah

4/10 Dåligt

Johnny

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i april 2023
Svar från Tim 12 apr. 2023
Apologies for the problems you had faced, Johnny ! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

4/10 Dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service och rummets bekvämlighet
Literally sketch and musty - don’t do it
Did we see men suspiciously huddled outside by a rusty truck holding handguns watching us walk to our room? Yes. Did we smell a lot of weed? Also yes. Did the manager have his dog in a small fenced section by the entrance to the lobby? Yes. Was our room musty? Yes. Were the sheets dirty? Also, again, another yes. Did we feel safe? No. Did we leave, jump ship, and checkout an hour after check in? Yes.
Bodde här 2 nätter i mars 2023
Svar från Ammy 23 mars 2023
Hi, we never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Tim.

6/10 Okej

Frances

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2023
Svar från Eva 7 feb. 2023
Hi, Frances! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Eva

6/10 Okej

David

Quick check in
Bodde här 1 natt i november 2022
Svar från Ammy 1 dec. 2022
Hi, David! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

8/10 Bra

Nicholas

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2022
Svar från Ava 19 okt. 2022
Hey Nicholas! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ava

2/10 Väldigt dåligt

Ricardo Antonio

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Peligroso
Muy peligroso el hotel, intentaron entrar en la habitación estando adentro nosotros, querían vendernos un teléfono celular pero creo que era para ver cuánta gente estábamos en la habitación y por eso intentaron entrar en la habitación más tarde. Muy peligroso en los alrededores, no vuelvo a hospedarme ahí y no lo recomiendo.
Bodde här 2 nätter i augusti 2022
Svar från Ammy 19 aug. 2022
¡Hola, Ricardo! Lamentamos que su experiencia con nosotros no haya sido agradable. Sin duda, trabajaremos en su comentario para ofrecerle la mejor experiencia posible la próxima vez. Saludos, Amelia.

10/10 Fantastiskt

merari vazquez zarate

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2022
Svar från Jon 19 aug. 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 Väldigt dåligt

Jesse

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was nothing like what was described on the photos. The room was filthy, the blankets were dirty, the front office was rude and didn’t wanna help with the complaints we had. It also had small mold in certain areas of the room
Bodde här 2 nätter i juli 2022
Svar från jane 23 aug. 2022
Sorry for the hassle you faced, Jesse! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Väldigt dåligt

Tran

Gillade inte: Renlighet
Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Don’t waste your time/money!
Stay clear of this spot. Room was not clean. Paid for a non-smoking room. When entered room there was a distinct smell of cigarette and whatever else. An ash tray on the dresser. Cigarette burns in the bedding. The Bible was desecrated. Foul language written on/ in it. A dirty pot/lid was found in the fridge with someone’s leftover beans. The filth under the beds was unreal.
Disgusting
Cigarette burns in the bedding
The filth under the bed.
Bodde här 1 natt i juli 2022

2/10 Väldigt dåligt

saul de la mancha

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Olía a puro cigarro en la habitación, los pasillos olía a puro miados de gatos Los baños muy sucios y el area no muy bien no lo recomiendo
Bodde här 2 nätter i juli 2022
Svar från Ammy 11 juli 2022
Hola, lamentamos que su experiencia con nosotros no haya sido agradable. Sin duda, trabajaremos en su comentario para ofrecerle la mejor experiencia posible la próxima vez. Saludos, Amelia.

2/10 Väldigt dåligt

monya, Falling waters

Reste med familj och småbarn, Reste i grupp, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I was scared for my life walking in the parking lot. People hanging out everywhere. People living in the rooms cooking outside their rooms.
Bodde här 6 nätter i november 2021
Svar från Jane 23 juni 2022
Sorry for the hassle you faced, Monya! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 Okej

Sally

Bodde här 4 nätter i juni 2022
Svar från Christina 22 juni 2022
Apologies for the inconvenience caused, Sally! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Christina!

6/10 Okej

Cinthia

Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The cleaning lady was so nice and so was the front desk. The room was not ready when we got there but they lady tryed her best to fix it for us.
Bodde här 1 natt i maj 2022
Svar från Simon 11 juni 2022
Hi, Cinthia! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon

4/10 Dåligt

Sergio

Bodde här 1 natt i maj 2022

8/10 Bra

Joseph

Gillade: Renlighet och personal och service
Bodde här 1 natt i april 2022

8/10 Bra

Ebony

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Overall ok rooms
It was overall ok. The only downfall was they put me in a smoking room and i had to deal with the awful smell . Im pretty it made it seem 10 times worse since im pregnant. I wanted a non smoke room but they said unfortunelty thats all they had and i had booked in over a week ago. The room was comfortable to stay and sleep in. They did come in and clean and redo our beds etc.
Bodde här 2 nätter i april 2022
Svar från Jane 16 apr. 2022
Thanks for the positive rating, Ebony! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

2/10 Väldigt dåligt

luz

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Don’t stay dear is horrible
Bodde här 2 nätter i april 2022
Svar från Jane 4 apr. 2022
Hi, Luz! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

6/10 Okej

Haylee

Gillade: Renlighet
Bodde här 2 nätter i mars 2022

2/10 Väldigt dåligt

Cynthia

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Do not stay at this hotel.
The ad said it was quiet and safe. I felt neither was correct. Very noisy. I felt very uncomfortable. I tried fit two hours to get out of the stay but was unable too. The people at the desk said to hotels.com they did not know me. I gave up and stayed. The door had cracks around it. You could see daylight. The front door had been bashed in and also the bathroom door. The tile was peeling off the walls. I was extremely uncomfortable. The linens were clean. I checked out at 9 am the day we were to leave and several hours later they tried to charge us another night. We lost the one key and they charged us $5 to replace it and I see they charged us another $23 after we left. I have no knowledge of what that was for because I received nothing extra other than the extra key I paid cash for. This is the first time I have stayed at an OYO Hotel and I will never, NEVER stay at one again. Also, it is very inconvenient to locate. Not good for those visiting Seaworld. The pool was clean but very cold. No hot tub and no breakfast.
Bodde här 2 nätter i mars 2022
Svar från Jackson 24 mars 2022
Something like this should not have happened, Cynthia. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Jackson

2/10 Väldigt dåligt

Hyung Joo

Bodde här 1 natt i mars 2022
Svar från Cheshta 24 mars 2022
Hi, Hyung! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

4/10 Dåligt

Felipe

Bodde här 3 nätter i mars 2022
Svar från Jane 23 mars 2022
Hi, Felipe! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

4/10 Dåligt

Leonel

Reste i grupp
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Never again
This hotel needs lot of work broken bathroom doors sofa bed as main bed worst part I got two bug bites omg never again
Bodde här 2 nätter i mars 2022
Svar från Ammy 21 mars 2022
Apologies for the problems you had faced, Leonel! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

6/10 Okej

Jorge

Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
The rooms needs an upgrade desperately at least the bed.
Bodde här 2 nätter i mars 2022
Svar från Jane 21 mars 2022
Hi, Jorge! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

10/10 Fantastiskt

Jonathan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i mars 2022
Svar från Bryce 14 mars 2022
Thank you for rating us highly, Jonathan. We are glad to know that services offered by us meet your expectations and we will endeavour to keep it up. Regards, Bryce

2/10 Väldigt dåligt

Guy

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nightmare from Hell
We booked this hotel for a two double bed room and received a king size bed, hotel looks like it was built in the 60's with the same floors, tiles, no recent updates on the property. The floors were dirty and sticky. The smell was overpowering of a flowery cleaner smell. There was a cigarette butt behind the toilet. I could not get my children in the tub because of the looks of it. There was only soap provided, no shampoo or conditioner. The description said breakfast was included, but not provided. HOTELS.COM should remove this listing from there web site.
Bodde här 1 natt i mars 2022
Svar från Jake 12 mars 2022
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Jake

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Oyo Motel
This was a terrible place to stay. The room was not cleaned. The AC unit was about to come off the wall. There was no customer service. I would not recommend this place to anyone. It was a locate that look like drug deals happen. Do not stay here at all.
Bodde här 1 natt i februari 2022
Svar från Jane 1 mars 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 Okej

Maria

Gillade inte: Personal och service
Bodde här 1 natt i februari 2022
Svar från Cheshta 22 feb. 2022
Hi, Maria! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Väldigt dåligt

Tisha

Bodde här 1 natt i februari 2022

2/10 Väldigt dåligt

Chelsea

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
DONT STAY HERE
Place is trash. Stray dogs running around the parking lot, seems like the owners dogs. You have to pay $20 deposit just to get the remote to the tv. Owner was very rude and disrespectful. My mother had passed away the same day and her showing a little kindness wouldve went a long way, instead she was ugly and rude. You never know what someone is going through, you should always be kind to people. Especially paying customers. Would NOT recommend.
Bodde här 1 natt i februari 2022
Svar från Ammy 17 feb. 2022
We are sorry to know this, Chelsea! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Väldigt dåligt

John D

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay away this place is horrible
Absolutely the worst hotel Ive ever stayed at. So bad I left 1 hour in to a 2 day stay. Door l9ck non functional. Only light in room that worked was bathroom. Filthy bedding. Just overall nasty looking place. I gave up 2 days of paid room it was so nasty.
Bodde här 2 nätter i februari 2022
Svar från Bruce 6 feb. 2022
Hi John, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Bruce

2/10 Väldigt dåligt

Billy Joe, Lowell

Gillade inte: Renlighet och boendets skick och faciliteter
Worst place I’ve ever stayed. I wouldn’t even take a shower it was so nasty. I was chased to my room by the resident dog. Horrible experience.
Bodde här 2 nätter i januari 2022
Svar från Jon 30 jan. 2022
Hi, Billy. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Jon

8/10 Bra

Wendy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2022

2/10 Väldigt dåligt

Kenny

Bodde här 1 natt i januari 2022
Svar från Jane 19 jan. 2022
Hi, Kenny! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perverts and Occupied Room
We arrived and the receptionist was hitting on me and disrespecting my girlfriend. He gave us a room key with “109” on it and told me to ignore the number and that it was “106.” We went to room 106 after he gave more nasty remarks and the room was already occupied. We left.
Bodde här 1 natt i januari 2022
Svar från Jacob 9 jan. 2022
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Jacob

6/10 Okej

Patricia

Affärsresenär
Bodde här 1 natt i december 2021
Svar från Jacob 8 jan. 2022
Hi Patricia, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jacob

2/10 Väldigt dåligt

Rigoberto

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
No recomiendo oyó hoteles
Fue de lo peor ni siquiera pude pasar la noche en el hotel me tuve que ir sucio olor a cigarro con cucarachas y sobretodo el baño en malas condiciones
Bodde här 1 natt i december 2021
Svar från Ammy 5 jan. 2022
¡Lamentamos las molestias que has tenido, Rigoberto! Hemos marcado una nota para la experiencia que tuvo esta vez. Tenga la seguridad de que nos esforzaremos por garantizar una estancia agradable con nosotros en el futuro. Saludos, Barbara

2/10 Väldigt dåligt

Katherine

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is HORRIBLE AND DIRTY. if you want to feel like you are leaving with bed bugs THIS PLACE IS IT!!!! disgusting and no accommodations for their guests. Oh and all rooms smell like cigarettes even if it says no smoking :) also, there’s guys outside getting drunk. you feel very unsafe, unclean, and rude customer service. a disgrace I had to leave earlier then what I paid for. And no refund
Bodde här 4 nätter i december 2021
Svar från Jane 25 dec. 2021
Hi, Katherine! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!