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Recensioner av OYO Inn & Suites Medical Center San Antonio

2 out of 5
OYO Inn & Suites Medical Center San Antonio
3782 NW Loop 410, San Antonio, TX

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 64 av 175 recensioner" "
8 - Bra i betyg. 40 av 175 recensioner" "
6 - Okej i betyg. 24 av 175 recensioner" "
4 - Dåligt i betyg. 20 av 175 recensioner" "
2 - Väldigt dåligt i betyg. 27 av 175 recensioner" "

7,0/10

Renlighet

7,8/10

Personal och service

6,4/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

2/10 Väldigt dåligt

Jose

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Nasty
Bodde här 3 nätter i mars 2024

6/10 Okej

Kenneth

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Here is the positive before the negative. I give 3 out of 5 stars due to: 1. The staff was friendly 2. Was a quick check-in 3. The water was hot 4. The bed & pillows were comfort 5. TV, fridge, microwave worked 6. Ice maker worked. Negative was the towels had stains on them,we had to ask for clean ones. The shower curtain had stains on them as well. The toilet seat was not secure. Needed fixing. The grounds need cleaning, the doors have pealing paint as well the rest of the building and stairs need paint. The cost per room was very cheap so I guess you get what you pay for. If your staying a night in San Antonio and on a budget, this place would be fine for you. Next time for me I will pay more for more cleanliness elsewhere.
Bodde här 2 nätter i mars 2024

6/10 Okej

Karen

Affärsresenär
Ok. The manager seemed understated, quiet, easy going. When he ran my card tho, he listed hotel as Country Hearth or some such and my card auto declined having nothing to do with me. Used my debit card. Area appeared safe off 410. Room was so so. Holes in bedspread, holes in curtain. Cracks in granite sink. My drink froze in fridge overnite.teied to thaw in microwave, but then it was too watery. Tub had what appeared to be cigarette burns on edge. But major problem was that the towels and washcloths were dingy and not fluffy. Past Time to replace these!!
Svar från Lisa 2 maj 2024
Sorry for the trouble caused, Karen! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa

10/10 Fantastiskt

Jose, Weslaco

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Lisa 2 maj 2024
Hi, Jose! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa

8/10 Bra

Shuzhong

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Lisa 2 maj 2024
Thanks for rating us superbly, Shuzhong! Glad to know that you loved our services :) Regards, Lisa

8/10 Bra

Dwight

Bodde här 1 natt i december 2023
Svar från Ammy 3 maj 2024
Hi, Dwight! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim.

10/10 Fantastiskt

Santos

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My husband and son had a great stay it was close to the UT HOSPITAL so it was great for my family to come see me during my stay. The floor was a little dingy but it's expected with an older hotel.
Bodde här 2 nätter i november 2023
Svar från Ammy 3 maj 2024
Thanks for the positive rating, Santos! Hope to welcome you again soon. Regards, Noah.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Jordan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Amanda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Was simple clean reasonably price and close to my destination
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quite and comfortable
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Robert

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Safe quite easily accessible
Bodde här 1 natt i oktober 2023
Svar från Eva 13 okt. 2023
Thank you for rating us with such awesome words, Robert! We will strive to keep up with your expectations always. Regards, Eva

10/10 Fantastiskt

Jilaine

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The gentleman at front was pleasant, caring, friendly. Rooms clean! Great experience will return when in area
Bodde här 1 natt i september 2023
Svar från Eva 13 okt. 2023
Hi, Jilaine! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

10/10 Fantastiskt

Jessica

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Ammy 22 jan. 2024
Hi, Jessica! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

4/10 Dåligt

Adam

Gillade inte: Renlighet och boendets skick och faciliteter
Dirty
Bodde här 1 natt i september 2023

6/10 Okej

Ramiro

Bodde här 1 natt i augusti 2023
Svar från Eva 13 okt. 2023
Hi, Ramiro! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

10/10 Fantastiskt

JOSE DE JESUS DE LEON

Reste med familjen
Gillade: Renlighet
En realidad para dormir, excelente, ya las instalaciones son viejas,
Bodde här 2 nätter i augusti 2023
Svar från Eva 11 sep. 2023
¡Gracias por calificarnos con palabras tan maravillosas, Jose! Nos esforzaremos por mantenernos al día con sus expectativas en todo momento. Saludos Eva

2/10 Väldigt dåligt

Lydia

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Room was filthy, sticky and smelly..stayed 1 of 2 nights and checked into another hotel next morning.
Bodde här 2 nätter i juli 2023
Svar från Dewi 11 sep. 2023
Never meant to disappoint you, Lydia! Request to consider the concern of the cleanliness as an off case, as it is one of our highlights. Do give us another chance to host you soon, and we will ensure that you would experience the comfort and hospitality we are known for. Regards, Dewi

4/10 Dåligt

Claudia

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I WOULD NOT RECOMMEND THIS PLACE DID NOT HAVE A GOOD SLEEP. FELT LIKE SOMONE WAS LOOKING AT ME.
Bodde här 1 natt i juli 2023
Svar från Eva 11 sep. 2023
Sorry for the hassle you faced, Claudia! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

8/10 Bra

Juan

Bodde här 1 natt i juli 2023
Svar från Ammy 15 juli 2023
Hi, Juan! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Fantastiskt

Carol

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff here at this location was heart-warmin and very inviting. The lady at the front office was wonderful. Conversation was open and very attentive. This location had a nice swimming pool. The guests on this weekend were all nice and friendly. I am a pet lover, so i liked the dogs...
Bodde här 2 nätter i juli 2023
Svar från Ammy 15 juli 2023
Thanks for the positive rating, Carol! Hope to welcome you again soon. Regards, Noah.

4/10 Dåligt

Ma. Milagros

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2023
Svar från Ammy 24 maj 2023
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Fantastiskt

Brett

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Not bad for the price. Everything worked, clean, comfortable, easy check-in/check-out.
Bodde här 1 natt i mars 2023
Svar från Lisa 1 apr. 2023
Great to hear this, Brett! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Lisa

10/10 Fantastiskt

Joy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Super clean
Bodde här 1 natt i mars 2023
Svar från Eva 15 mars 2023
Hey, Joy! Thanks for making our day by your charming words. Glad you liked our services. Regards, Eva

6/10 Okej

Hilda

Gillade inte: Renlighet
El cuarto no está limpio .
Bodde här 1 natt i februari 2023
Svar från Ava 2 mars 2023
Lamentamos mucho lo ocurrido, Hilda. Estamos trabajando duro para ofrecer una gran experiencia de servicio cada vez que alguien visita nuestro hotel. Esperamos poder mejorar su experiencia con nosotros. Saludos, Ava

10/10 Fantastiskt

Dustin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and Well Represented Hotel
Clean hotel. Great staff and great local restaurants close by. Couldn’t be happier with my stay here. Felt safe even at night. Impressive. Very good experience.
Bodde här 1 natt i februari 2023
Svar från Maria 20 feb. 2023
Pleased to hear your kind words of gratitude, Dustin ! We are going to do our best to never fail to impress you every time. Regards, Maria

4/10 Dåligt

Peter

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
Stay at own risk.
Very disappointing barely a 2 star. Check in thru security window in lobby. Asked if parking was safe and guy went full lawyer. Room old and worn but at least clean. Would not have brought family.
Bodde här 1 natt i februari 2023
Svar från Ammy 14 feb. 2023
Hi, Peter! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim.

10/10 Fantastiskt

Cynthia

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was a wonderful stay.
Bodde här 1 natt i januari 2023
Svar från Ammy 26 jan. 2023
Hi, Cynthia! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

2/10 Väldigt dåligt

sileshi

10/10 Fantastiskt

Stephanie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2022
Svar från Ammy 27 dec. 2022
Hi, Stephanie! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim

10/10 Fantastiskt

Wilfredo

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I like the place is very comfortable and easy to park I have a medium trunk that the parking is very comfortable 👌
Bodde här 1 natt i november 2022
Svar från Ammy 23 nov. 2022
Hi, Wilfredo! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

2/10 Väldigt dåligt

Gloria S

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was nasty smelly dirty
Bodde här 1 natt i oktober 2022
Svar från Ammy 7 nov. 2022
Hi, Gloria! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

4/10 Dåligt

Heath

Gillade inte: Renlighet
Bodde här 1 natt i oktober 2022

2/10 Väldigt dåligt

Saul

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Muy mala experiencia, dentro del estacionamiento nos dieron un cristalazo al vehículo, las habitaciones con olor a cigarro, sin limpieza diaria, solamente las camas en buen estado.
Bodde här 2 nätter i september 2022
Svar från Ammy 3 okt. 2022
Hola, Saúl. Lamentamos mucho que su experiencia con nosotros no haya sido agradable. Sin duda, trabajaremos en sus sugerencias para ofrecerle la mejor experiencia posible la próxima vez Saludos, Tim

10/10 Fantastiskt

Nick

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Just booked myself another 2 day getaway and this place is amazing. The manager, could honestly not be anything but the nicest gentleman I’ve encountered with hotel stays. Cleanest property, friendliest, quiet, highway accessible, don’t let the location (visually) fool you, this is a diamond in the rough so better book it before it becomes anymore popular and you can’t. 5 stars
Bodde här 3 nätter i augusti 2022
Svar från Arthur 6 sep. 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

2/10 Väldigt dåligt

Donna

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Avoid this place!!
First, went to room to get AC going. The unit was so loud but decided I could cope with it for one night since I wasn't going to spend much time in room. The carpet loomed like it hadn't been vacuumed forever - I travel with slippers so I could cope. Headed out for some time with friends. Arrived back in room ready for some sleep. When i pulled back the sheet/bedspread, the sheets were FILTHY!! It looked like someone had slept there and then made the bed. That was the final straw! So just after midnight, I packed everything back in the car, checked out (when I told clerk about condition of room, his response was "ok") and drove the over 3 hours home. DON'T STAY HERE!
Bodde här 1 natt i augusti 2022
Svar från Ammy 30 aug. 2022
Apologies for the problems you had faced, Donna! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

10/10 Fantastiskt

Edgardo

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Ammy 19 aug. 2022
Thanks for the positive rating, Edgardo! Hope to welcome you again soon. Regards, Amelia.

4/10 Dåligt

Shanika

Affärsresenär, Reste med familjen
Gillade inte: Personal och service
Staff was rude and took photo copy of debit card. Made me feel unsafe with that and didn’t provide explanation when asked. Was rude when asked why a copy of debit card was taken.
Bodde här 1 natt i juli 2022
Svar från Ammy 17 aug. 2022
Apologies for the problems you had faced, Shanika! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Bra

Jon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Jon 17 aug. 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

6/10 Okej

Jose

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
I knew what I was getting for the price…. But you can really work in being a bit more clean …. Other then that not bad…..
Bodde här 1 natt i juli 2022
Svar från Ammy 17 aug. 2022
Hi, Jose! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

10/10 Fantastiskt

Juan

Bodde här 1 natt i juli 2022

8/10 Bra

ingrid

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 1 natt i juni 2022
Svar från Ammy 10 juli 2022
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okej

Josh

Reste med familjen
Gillade: Renlighet och personal och service
Decent
The hotel had a decent location, the only two things I didn't like was the bed was right next to the ac machine and the table was close to the bathroom. Every other hotel it is reversed. Everytime the ac would kick in, I would wake up. The other issue was the bed only had two small pillows. It would help a lot if you could put one or two more on the beds.
Bodde här 1 natt i juni 2022
Svar från Jane 10 juli 2022
Sorry for the hassle you faced, Josh! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

6/10 Okej

Marlis

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet
Room damp w/strong mildew bad odor. Mostly clean.
The service male was nice, but only came to the open window. The lobby was closed. I prepaid, yet he wanted $80 cash. I only had a ctedit card, which he took out of my view - which I do not like. (fraud can happen) The room had a bad body odor or mildew odor and felt damp. The bathroom and bed sheets were clean, but the carpet seemed old & damp. a 2nd or thicker blanket could be better - as it got cold even with the air cond higher. Towels were clean, but worn. TV had good choices. The frig and microwave are helpful.
Bodde här 1 natt i juni 2022
Svar från Simon 10 juli 2022
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

10/10 Fantastiskt

Blu

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2022
Svar från Christina 14 juni 2022
Hi, Blu! Thanks for the positive rating, looking forward to serving you soon. Have a nice day :) Regards, Christina!

2/10 Väldigt dåligt

Marcellus

Affärsresenär
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
This has been the WORST hotel Ive ever stayed in. It wasnt properly cleaned. There was a burrito left in the microwave from the previous stay. I had dirty towels in the room and the tub was FILTHY. Dont waste your money
Bodde här 2 nätter i maj 2022
Svar från Joey 19 maj 2022
We are sorry for the inconvenience caused to you, Marcellus! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

10/10 Fantastiskt

Jacob

Bodde här 1 natt i april 2022

8/10 Bra

William

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cheap, clean and safe.
Clean cheap room for the night. The group next door was banging and slamming all night long. It was difficult to get good rest in fear of the nieghbors coming through the wall. The desk clerk was very courteous and friendly. Area felt safe. Thanks for everything.
Bodde här 1 natt i mars 2022
Svar från Ammy 10 mars 2022
Hi, William! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

10/10 Fantastiskt

Adam

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i mars 2022

6/10 Okej

Brandon L

Bodde här 1 natt i februari 2022