Hello Krystal, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team for further review and improvement. We value your opinion and hope to welcome you back to provide an exceptional experience in the future.

Hello Victoria,We appreciate your positive feedback on our suites. If you have any further comments or suggestions, feel free to contact our management team. Thank you for choosing to stay with us.

Hello Victoria,We are pleased that you enjoyed the hot water during your stay with us. We aim to provide a comfortable and relaxing experience for all our guests. Your feedback is appreciated as we continually strive to enhance our guests' satisfaction. Thank you for choosing our hotel for your accommodation needs.

Hello ANGIE, We apologize for the inconvenience you faced during your stay. We take all feedback seriously and will address these issues with the team. For any refund inquiries, please contact our management directly. Your feedback helps us improve our services for all guests in the future.

Hello Angelica, We apologize for the inconveniences you experienced during your stay. Your feedback is valuable and will be shared with the team for improvement. For any further assistance, please don't hesitate to reach out to our management team.

Hello Kimberly,We appreciate your feedback and apologize for any inconvenience. Our team is always working on improving our facilities to enhance our guests' experience. Please feel free to contact our management team for further assistance on your concerns. Thank you for sharing your comments with us.

Hello Beatriz, We are sorry to hear about your experience. Please feel free to reach out to us with any feedback you have from your stay so we can address any issues. We strive to ensure all our guests have a wonderful stay with us.

Dear Luis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN ANTONIO - SEAWORLD/NORTHWEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with being disturbed by staff before check out time. We are truly sorry for this issue. We are doing everything in our effort not to have it re-occur. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Luis,We apologize for any inconvenience caused during your stay. Rest assured, your feedback will be shared with the team to improve our services. Thank you for bringing this matter to our attention.

Hello Perla,We're sorry to hear your stay didn't meet your expectations. Please feel free to reach out to us with any details so we can address your concerns and improve our services for future guests.

Hello Carlos, We're sorry to hear that your experience did not meet your expectations. Please reach out to us directly to share any details about your stay so we can address any concerns you may have.

Hello Evelyn, We appreciate your feedback and are sorry to hear about your experience. Your comments will be shared with our housekeeping team for their immediate attention. Our goal is always to provide a clean and comfortable environment for our guests to enjoy their stay.

Hello Jesus, We appreciate your feedback on your recent stay. We are pleased to hear that you found your room clean and comfortable. We take security and guest comfort seriously, and we will address your concerns internally. We are glad you enjoyed the amenities and had a restful night otherwise. Thank you for bringing this to our attention.

Hello Caroline,We're sorry to hear about your disappointing experience and apologize for any inconvenience caused during your stay. Your feedback is important as we strive to meet all guest expectations. Should you have any further concerns, please contact our management team directly.

Hello Harrison,We are delighted to hear that you had a pleasant experience during your stay with us. We appreciate your kind words and hope to welcome you back soon for another enjoyable visit!

Hello Christina, We apologize for any inconvenience you experienced during your stay. Guest feedback helps us improve our services for future visits. Should you have any further concerns, please do not hesitate to contact our management team directly.

Hello Caroline, We regret to learn about your recent experience at our hotel and appreciate your feedback. We take cleanliness very seriously and will address this with our housekeeping team. For your convenience, we also accept various forms of payment, and we apologize for any inconvenience caused. Your concerns have been noted for our improvement moving forward.

Hello OSCAR A, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team will address these concerns for better guest experiences in the future. Your comments have been noted for improvement purposes, and we hope to welcome you back again for a more pleasant stay.

Hello Desiree, We're sorry to hear about your experience. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We suggest contacting our management team to discuss your concerns further.

Hello Richard, We appreciate your feedback and apologize for any inconvenience caused during your stay. We value your comments and will bring this to the attention of our maintenance team for review and improvement. Your satisfaction is important to us, and we hope to welcome you back in the future for an enhanced experience.

Hello Gardenia, We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly to discuss any concerns you may have so we can address them accordingly.

Hello Justin,We regret to hear about your experience and appreciate your feedback. We strive to provide excellent service and will address this issue internally. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

Hello Yashaira, We apologize for any inconvenience you experienced during your stay. We recommend reaching out to management to address this matter further. Thank you for bringing this to our attention.

Hello Lounes, We are sorry to hear about your experience and would like to learn more about what led to your regret. Your feedback is valuable to us, as we strive to continuously improve our services for all our guests. Please feel free to reach out to our management team to discuss your concerns in more detail.

Hello Tbabii, We're sorry to hear that your stay didn't meet your expectations. Please reach out to us directly to share more details about your experience so we can address any issues. We value your feedback and hope to have another chance to exceed your expectations in the future.

Hello Alexus, We appreciate your feedback and regret to hear about your early departure. We encourage you to reach out to management to further discuss your concerns and experiences. Thank you for staying with us.

Hello Derrick,We apologize for your disappointment and appreciate your feedback, which we will address with our team. We strive for the satisfaction of all our guests and regret that we fell short in this instance. Please feel free to contact our management team directly to discuss your experience further.

Hello Alfonso,Thank you for your feedback. We apologize for any inconveniences you may have experienced during your stay. We strive to provide a comfortable and pleasant environment for all our guests, and we will address your concerns with the appropriate team members. We appreciate your feedback and will work towards improving our services.

Hi Jorge,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn San Antonio - Seaworld/ Northwest. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Jorge,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn San Antonio - Seaworld/ Northwest. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Elizabeth,Thank you for sharing your feedback on our hotel's location. We appreciate your input regarding the room. We apologize if it did not meet your expectations. We strive to provide comfortable accommodations and will address your concerns with our team to ensure improvements are made. We value your business and hope to have the opportunity to welcome you back in the future.

Hello Stephanie,We appreciate you taking the time to rate our hotel. If you have any specific feedback or concerns regarding your stay, please don't hesitate to reach out to us directly so we can address them accordingly. We value your input and hope to have the opportunity to serve you better in the future.

Hello Alaulddin,We're sorry to hear about your experience. We strive to provide excellent service and would appreciate more details so we can address your concerns. Please contact our management team directly.

Dear Claudia,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EL PASO WEST and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

Hello Richard, We appreciate your feedback regarding the smoke alarm and bathroom ceiling light. Safety is our top priority and we apologize for any inconvenience caused. We encourage guests to report any maintenance issues to our team during their stay, so we can address them immediately. We regret any smoke from neighboring rooms that may have entered through the heating vents. It's vital that guests follow our designated smoking areas for a comfortable and pleasant stay. We appreciate your understanding and hope to better serve you in the future.

Hello Irene, Thank you for staying with us. We appreciate your patronage and value your feedback. If you have any specific concerns or issues regarding your recent stay, please do not hesitate to reach out to our hotel directly. We would love the opportunity to address any areas of improvement and make things right for you. Thank you for considering our hotel, and we hope to welcome you back in the future.

Hello Jessica, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will utilize them to improve our services. Should you have any further concerns, please reach out to our management team directly.

Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

Dear Guest, We apologize for any inconvenience you experienced during your stay. Our team strives to maintain a clean and comfortable environment for all guests. Kindly note that we encourage guests to report any issues immediately, allowing us to address them promptly. We take all feedback seriously and will share your concerns with the appropriate departments. Thank you for bringing this to our attention.

Hello Ericka,We apologize for the inconvenience you experienced during your stay, as we understand how important safety is for our guests. Our team is working diligently to address the issues with the card key system to ensure smooth check-ins for future guests. We appreciate your feedback regarding the broken latch on the door, and we will have our maintenance team investigate and resolve the issue promptly. Rest assured, we take the safety of our guests seriously and are continuously implementing measures to maintain a secure environment. We hope to have the opportunity to welcome you back in the future.

Hello Matthew, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the room condition and odor have been duly noted and will be shared with our housekeeping and maintenance teams for improvement. We apologize for any inconvenience caused by the key card issue and appreciate your understanding. Our team is committed to ensuring a pleasant stay for all guests and we appreciate your valuable input.

Hello sandra, Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. We strive to provide a comfortable and pleasant stay for all our guests. We appreciate your comments and will share them with our team for improvements.

Hello Abhijit, We're sorry to hear that your experience with us was not up to your expectations. We value your feedback, and encourage you to reach out to us so we can address any concerns you may have had during your stay. We strive to provide excellent service and would appreciate the opportunity to make it right for you.

Hello MARIO,We're sorry to hear that your stay with us was not up to your expectations. We always strive to provide the best experience for our guests. If you have any specific feedback, we encourage you to reach out to our hotel directly so that we may address any concerns you may have had. We hope to have the opportunity to welcome you back in the future.

Hello Jorge Carlos,Lamentamos escuchar que tu experiencia en nuestro hotel no fue satisfactoria. Nos gustaría saber más detalles sobre tus preocupaciones para poder tomar las medidas necesarias y mejorar en el futuro. Por favor, ponte en contacto con nuestro equipo de gestión para que podamos abordar cualquier problema que hayas experimentado.

Dear Ana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SAN ANTONIO - SEAWORLD/NORTHWEST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with the staff and cleanliness of the room. We will take your comments into consideration to make changes to improve our customer experience. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Thank you for your feedback, we will take this into consideration to improve our facilities. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

Hello Suzie, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered. It's important to us to maintain clean and comfortable rooms for our guests, and we regret to hear about the cleanliness issues you mentioned. We encourage guests to report any concerns to our management directly. We hope that, despite this, you were able to find a suitable solution for your accommodations.

Hello Zach, Thank you for sharing your experience with us. We sincerely apologize for the delay you encountered during check-in and any inconvenience caused. We appreciate your patience and understanding in this matter. Your feedback regarding the sign has been duly noted and will be addressed with our team. We hope to have the opportunity to serve you better in the future.

Hello Janette, Thank you for taking the time to tell us details about your experience at the Red Roof Inn San Antonio - Seaworld/ Northwest. I'm thrilled to read that you were pleased with the convenience of our hotel. However, I'm disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the possible noise disturbance and you were over charged. Upon investigated, there is no sign of a over charge you were charged 63.00 for the room and 50.00 for deposit fee which was refund on the 12-21-23; however it can take up to 7 to 14 days to reflect in your account. Please contact your financial source directly for assistance. Your feedback is important to us and your comments will be shared with management in an effort to address your concerns if necessary. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Donald, Thank you for choosing our hotel for your recent stay. We're delighted to hear that you enjoyed our convenient location near the mall and airport, as well as the proximity to local restaurants and bars. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable visit.