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Recensioner av Staybridge Suites San Antonio Sea World, an IHG Hotel

3 out of 5
Staybridge Suites San Antonio Sea World, an IHG Hotel
10919 Town Center Dr, San Antonio, TX

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 353 av 596 recensioner" "
8 - Bra i betyg. 137 av 596 recensioner" "
6 - Okej i betyg. 55 av 596 recensioner" "
4 - Dåligt i betyg. 29 av 596 recensioner" "
2 - Väldigt dåligt i betyg. 22 av 596 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,0/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

joel, gävle

Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bekvämt
Bekväm och trevlig vistelse, god service bra faciliteter!

6/10 Okej

Gerson

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beds got stains marks and the blankets were wet!! A/C was on all night long also we cannot control the temperature. A/C was stuck on 66
Bodde här 1 natt i april 2024
Svar från D Peters 25 apr. 2024
We apologize for the issues you experienced. Our AC units can be controlled by the wall and unit thermostat. We should have place a note on the unit to inform our guest.

6/10 Okej

Brittany

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I never got my $25 deposit back. It shows it’s still pending in my account and it’s been almost 3 weeks.
Bodde här 1 natt i april 2024

8/10 Bra

LeVreese

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had a few repairs that needed to be made within the room. But repairs were made swiftly. No ither issues occurred. Good stay overall.
Bodde här 9 nätter i april 2024
Svar från Daniel P 24 apr. 2024
Thank you for your patience during your stay and letting us know. We look forward to your next visit to San Antonio.

10/10 Fantastiskt

Misty

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property, room was spacious and comfortable.
Bodde här 2 nätter i april 2024
Svar från D Peters 10 apr. 2024
We are very glad to hear that you enjoyed your stay with us! We hope you stay with us again during your next visit to San Antonio.

6/10 Okej

Cindy

Reste med familjen
Gillade: Bekvämligheter
Could be cleaber
Bodde här 1 natt i april 2024
Svar från D Peters 10 apr. 2024
It sounds like we missed a few items during your stay. Thank you for letting us know of some things we need to work on and hope to see you on your next visit to San Antonio.

10/10 Fantastiskt

David

Bodde här 1 natt i mars 2024
Svar från D Peters 24 apr. 2024
Looks Like you enjoyed your stay. Thank you!

10/10 Fantastiskt

Daniell

Bodde här 2 nätter i mars 2024
Svar från D Peters 25 apr. 2024
Thank you for the great review. We look forward to your next stay.

10/10 Fantastiskt

Robyn

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Staff was superior! Staff was very nice and accommodating. The Seaworld shuttle was a huge benefit as was the buffet breakfast. They said they were in the middle of redoing some rooms still and ours was one that definitely needs to be redone with different holes in closet door and curtains etc. That was the only negative though and once they get that room redone it will all be positive at this hotel.
Bodde här 7 nätter i mars 2024
Svar från Daniel P 21 mars 2024
Thank you so much for the great review and your patience. As we move forward with renovations we are excited about the great changes we are working on.

6/10 Okej

VERONICA

Reste med familjen
Gillade inte: Renlighet och personal och service
The front desk team terrible! Worst way to treat people Really nasty couple
Svar från Daniel P 18 mars 2024
Thank you for staying with us and sharing your feedback about your interaction. After we spoke I did talk with associate. The front desk was attempting to resolve an issue for another guest and how the situation was approached should have been different. We apologize that this interaction disrupted what we hope was an otherwise pleasant stay.

10/10 Fantastiskt

Ivelisse

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very friendly. I enjoyed my stay, if I were to go back to San Antonio I would definitely go back!
Bodde här 1 natt i februari 2024
Svar från D Peters 12 mars 2024
Thank you for the great review. We look forward to your next stay with us!

2/10 Väldigt dåligt

Rachel

Affärsresenär, Reste med familjen
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The rooms need to be renovated. Couches are dirty and old. Beds are uncomfortable.
Bodde här 3 nätter i januari 2024
Svar från D Peters 13 feb. 2024
Thank you for staying with us and providing feedback about your stay. We apologize that you experienced some issues however, we are excited to announce that after a pause we have restarted our renovation process. We hope to have you come back and stay with us again.

10/10 Fantastiskt

Lori

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Across the highway from SeaWorld! Easy and comfortable
Bodde här 1 natt i januari 2024
Svar från Dpeters 23 jan. 2024
We love to hear that our guest's find value when staying with us. Our quick access to Seaworld means more time at the park!

10/10 Fantastiskt

Winifred

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i december 2023
Svar från Dpeters 23 jan. 2024
Thank you for the 5 out of 5!

10/10 Fantastiskt

Maheen

Bodde här 1 natt i december 2023
Svar från D Peters 23 jan. 2024
Thank you for leaving a review.

8/10 Bra

Adriana

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
All good except breakfast
Great suite but breakfast was horrible and cold
Bodde här 1 natt i december 2023
Svar från D Peters 23 jan. 2024
Thank you for staying with us and appreciate your feedback. We will be sharing your review with our breakfast team so we can make sure we are improving our service.

10/10 Fantastiskt

Marivel

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från D Peters 23 jan. 2024
Thank you for staying with us and letting us know you enjoyed your stay.

10/10 Fantastiskt

rudy torres

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
room we got was a suite with seperate rooms, each with its own restroom and shower...kitchen with fridge, sink mini stove but we didnt use only microwave...very comfortable...the breakfast was awesome...the ladies working at breakfast were so nice just like front desk..very well managed and employees very courteous and room very clean..thank you A
Bodde här 1 natt i december 2023
Svar från Daniel P 12 dec. 2023
Thank you for the kind words for our team. We love to hear when a guest has a great stay and let's us know about it!

8/10 Bra

Juan

Bodde här 1 natt i november 2023
Svar från Daniel P 12 dec. 2023
Thank you for selecting our hotel during your time in San Antonio.

10/10 Fantastiskt

VANESA

Bodde här 1 natt i november 2023
Svar från Daniel P 12 dec. 2023
Thank you for the great review!

10/10 Fantastiskt

Dale, Snyder

Bodde här 2 nätter i november 2023
Svar från D Peters 23 jan. 2024
We are glad to hear you enjoyed!

10/10 Fantastiskt

Montsserrat

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Daniel P 12 dec. 2023
Thank you for staying with us during your time in San Antonio. We look forward to your next visit.

6/10 Okej

Verifierad resenär

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet
Bodde här 3 nätter i november 2023

4/10 Dåligt

Bobbie

Reste med familj och småbarn
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
We were 'upgraded' to a bigger room by the sweet desk staff. Got to the room and upon opening the door we were welcomed with the most horrible dirty feet smell we have ever smelled. The carpet was dirty and reeked. The carpet appeared to have been in standing water for an extended time like maybe the room had flooded and not been properly dried out. The beds were excellent and comfortable. Breakfast was delicious and great assortment. Garbages were overflowing. Desk clerks were all very friendly.
Bodde här 1 natt i november 2023
Svar från APena 17 nov. 2023
Thank you for taking the time to provide us feedback about your stay with us. Our housekeeping team works very hard to make sure our rooms are ready for our guests. It seems that we fell short of your expectations during your stay. We want to apologize for the smell you encountered in your room and hope to do our best to keep these issues to a minimum.

10/10 Fantastiskt

Michelle

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place!
Bodde här 2 nätter i november 2023
Svar från APena 17 nov. 2023
Thank you for your review! We look forward to seeing you again soon.

10/10 Fantastiskt

Willard

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Really Nice
This is one of the nicest Hotels that I've ever stayed at.
Bodde här 1 natt i november 2023
Svar från Daniel P 8 nov. 2023
Thank you for the kind words! We hope to see you again soon!

10/10 Fantastiskt

Robert, Gulf Shores

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff
Bodde här 4 nätter i oktober 2023
Svar från Daniel P 30 okt. 2023
We are glad to hear that you enjoyed your stay! We look forward to your next visit.

10/10 Fantastiskt

Danielle

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best Breakfast!
Our experience was great. Jay provided great customer service at check in. The room was well-equipped, spacious and clean. This hotel has the best breakfast we have had at a hotel. This hotel is also super close to Sea World. We would stay here again inna heartbeat!
Bodde här 1 natt i oktober 2023
Svar från Daniel P 30 okt. 2023
Thank you for letting us now Jay provided you with great service! We love to hear that your family had a great stay.

8/10 Bra

kevin

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Staff great, facility needs work
Staff were fantastic. Property is in need of a refresh. 6 of 10 laundry machines out of order.
Bodde här 9 nätter i september 2023
Svar från Daniel P 30 okt. 2023
Thank you! Sounds like we have some work to do to make that a 10! Thank you for letting us know about the issue you experience so we can work on correcting.

6/10 Okej

Jeremy

Gillade: Personal och service
Gillade inte: Rummets bekvämlighet
AC issues
The room was relatively warm when we checked in. The thermostat was not connecting as so we couldn’t adjust the temp. It was slightly cooler then the 90+ temps outside that day.
Bodde här 1 natt i september 2023
Svar från Daniel P 3 okt. 2023
Thank you for letting us know about the Issue you experienced. This way our team can correct the issue so future guest are not impacted.

2/10 Väldigt dåligt

Leticia

Bodde här 1 natt i september 2023
Svar från Daniel P 3 okt. 2023
Looks like we could have done somethings better. We hope this experience will not keep you from staying with us in the future.

10/10 Fantastiskt

Kevin

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy access to SeaWorld and great transportation to and from SeaWorld.
Bodde här 2 nätter i september 2023
Svar från Daniel P 3 okt. 2023
Glad to hear that you found value with our shuttle. We look forward to your next visit to San Antonio.

10/10 Fantastiskt

Laura, CORPUS CHRISTI

Reste med familjen
Gillade: Bekvämligheter
Very quiet, clean and close to Sea World. The hotel also offers free shuttle service to Sea World should you need it 👍
Bodde här 1 natt i september 2023
Svar från Daniel P 3 okt. 2023
Thank you for letting us know you enjoyed your stay. The shuttle service is a great amenity for visiting SeaWorld.

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Great stay for Seaworld of San Antonio
This place is awesome for a trip to Seaworld of San Antonio. They offered us shuttle to and from the park! Breakfast was good with all you can eat. Bed are good. The pool is cozy also. The carpet in the room we stayed was a little weird but everything else was GREAT. We had a party of 6 (four adults and two kids 9and 10) and overall great experience.
Bodde här 2 nätter i september 2023
Svar från Daniel P 3 okt. 2023
We are glad to hear that you and your family were able to enjoy our many amenities! We look forward to your next visit to San Antonio.

10/10 Fantastiskt

Paula

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love that the staff was all so helpful and kind ! Highly recommend the place .. have a wonderful staff !
Bodde här 3 nätter i augusti 2023
Svar från Daniel P 3 okt. 2023
Thank you for the kinds words for out team! We know you have many options when selecting a hotel and appreciate that you stayed with us.

8/10 Bra

Alyssa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The breakfast was great! The staff were wonderful! The hotel was in a perfect location, if you're planning to visit Sea World. The pool was small and dirty. There could have been more amenities. We were overall pleased with our stay.
Bodde här 2 nätter i augusti 2023
Svar från Daniel P 3 okt. 2023
Thank you for letting us know about areas we can improve on. We hope to see you during your next visit to San Antonio.

6/10 Okej

FISSEHA

Bodde här 2 nätter i augusti 2023
Svar från Daniel P 3 okt. 2023
Thank you for Staying with us and providing feedback on your stay.

10/10 Fantastiskt

Heather

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Tyler

Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Cruz

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
There isn’t I didn’t like there it’s was amazing staying there
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Michael

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Best Stay ever.
This was the best hotel I have ever stayed at. I felt at home here at the hotel. The staff was great and the room was perfect. The Breakfast was great you left full.
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Lissette

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Sandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juli 2023

10/10 Fantastiskt

Brian

Bodde här 6 nätter i juni 2023

10/10 Fantastiskt

Jessica

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This is the best hotel we’ve ever stayed at and will continue booking here from now on. They went above and beyond for us and offered alot of services that alot of other hotels would charge alot but its complimentary there which is why we’ll be going back every single year from now on!
Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Marisol

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Staff was great! Answered every question I asked. And was available.
Bodde här 2 nätter i juli 2023

4/10 Dåligt

Deborah

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked there was a single entrance for vehicles so I felt mine was safe. Although we didn’t use it, the pool area seemed nice. I did enjoy the lemon water in the lobby.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Virginia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2023

8/10 Bra

Armando

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Nemaris

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Property is a bit dated but the staff is great!
Bodde här 1 natt i juni 2023