Exteriör

Recensioner av Winnquest Inn Near Ft. Sam Houston

2 out of 5
Winnquest Inn Near Ft. Sam Houston
3518 Eisenhauer Rd, San Antonio, TX

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 18 av 59 recensioner" "
8 - Bra i betyg. 17 av 59 recensioner" "
6 - Okej i betyg. 11 av 59 recensioner" "
4 - Dåligt i betyg. 6 av 59 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 59 recensioner" "

7,6/10

Renlighet

7,4/10

Personal och service

4,6/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

7,6/10

Hållbarhet

Recensioner

8/10 Bra

Jose

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Devin

Bodde här 1 natt i april 2024

8/10 Bra

Allan Carlos de Medeiros

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

2/10 Väldigt dåligt

Trevor

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Curtis, franklin

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Affordable
Bodde här 1 natt i december 2023
Svar från AB 16 feb. 2024
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your feedback.

2/10 Väldigt dåligt

Armando

Reste med familj och småbarn, Affärsresenär
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Seemed that one room had a lot of visitors coming in and out, a lot of drunk people making noise. Very unsafe.
Bodde här 1 natt i december 2023

8/10 Bra

cheryl

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I liked the location. It was very close to where I needed to be. However was disappointed that was no coffeemaker or hair dryer in the room. Didn't even have kleenex. Nor any place to hang clothes. Glad we stayed only one night.
Bodde här 1 natt i november 2023

8/10 Bra

DANIEL

Gillade: Renlighet och boendets skick och faciliteter
Nice place
Bodde här 1 natt i augusti 2023
Svar från AB 31 aug. 2023
Hi Daniel, Thank you for the 4 star rating. We look forward to hosting you again. - WinnQuest Inn

6/10 Okej

James

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The room was not clean. The bed was about 10 years old. The TV and remote were about 10 years out of date. No amenities.
Bodde här 1 natt i juli 2023
Svar från AB 31 aug. 2023
Hi James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Ann

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overnight Stay
Clean room no issues
Bodde här 1 natt i juni 2023
Svar från AB 31 aug. 2023
Hi Ann,Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your feedback and we're glad you feel we're on the right track. Thanks for placing your trust in us and your willingness to share!

10/10 Fantastiskt

Priscilla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great
Everything was great. The room was clean. Check in was quick.
Bodde här 1 natt i juni 2023
Svar från AB 31 aug. 2023
Hi Pricilla, Thank you for leaving us an awesome review! We are very pleased to know that you appreciate all the efforts that we put in to make sure that your experience is satisfactory. It is very rewarding for us to see that you liked your stay. We hope to see you again.Sincerely,

2/10 Väldigt dåligt

Manuel

No microwave of mini fridge
Bodde här 1 natt i april 2023

6/10 Okej

Richard

Reste med sin partner
very basic motel, no coffee maker, no lamps, very bright indoor lighting. they do provide ice machine.
Bodde här 3 nätter i mars 2023

10/10 Fantastiskt

Eshawn

Gillade: Personal och service
Gillade inte: Renlighet
The staff was nice and very helpful it was very quiet I feel very safe that was wonderful hotel I would recommend it to anybody
Svar från Andy 10 dec. 2022
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your feedback and we're glad you feel we're on the right track. Thanks for placing your trust in us and your willingness to share!

10/10 Fantastiskt

Priscilla

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The room was very clean and the check in was quick.
Bodde här 1 natt i juli 2022
Svar från Andy 26 juli 2022
Dear Priscilla, Thank you very much for your thoughtful remarks and evaluation of your recent stay with us. We are extremely pleased to share your evaluation with our staff, who work tirelessly to ensure that you have a fantastic service and accommodations experience. We hope that you will come back and see us again.

10/10 Fantastiskt

Elias

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i juni 2022
Svar från Andy 10 dec. 2022
Thank you for the time you took to rate us with 5 stars! It makes us so happy knowing that you were satisfied with the stay and service we have provided.We look forward to seeing you again!

6/10 Okej

Maram

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
The room didn’t have the basic stuff you would find in a hotel (like shampoo tubes). There were very loud flushing noises coming from the bathroom area, which kept interrupting my sleep. The sheets and towels were clean though.
Bodde här 1 natt i juni 2022
Svar från Andy 9 juni 2022
Thank you for your review. We’ve been able to find our shortcomings and improve on them only because of guests like you who give honest opinions. Regarding your concern, we have addressed this straight away to our staff, and is also with the management for immediate action; to ensure that this incident is not repeated again.

10/10 Fantastiskt

Don

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Small, quiet, and safe.
Bodde här 1 natt i maj 2022
Svar från Andy 17 maj 2022
Thank you for taking a moment to share your experience at WinnQuest Inn at Ft. Sam Houston. We are so pleased to hear you found our service to your liking. Our entire team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Fantastiskt

Olivia, San Antonio

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was well kept. The location was great. Convenient stores at walking distance. Parking was within the vicinity. I would definitely stay again.
Bodde här 1 natt i maj 2022
Svar från Andy 17 maj 2022
Thank you so much for choosing WinnQuest Inn and giving us a feedback. We’re proud to deliver great value to our guests, so we’re very happy to hear that you really enjoyed. We can never be thankful enough for your sweet gestures. We hope you’ll visit us again soon.

2/10 Väldigt dåligt

Carl

Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
NO hot water, no breakfast, no receipt available upon check out.
Bodde här 1 natt i april 2022
Svar från WinnQuest Inn 7 maj 2022
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Francisco

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i april 2022
Svar från WinnQuest Inn 10 apr. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Fantastiskt

Marcin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great stay at this location
Overall place was great 👍 👌
Bodde här 1 natt i april 2022
Svar från Andy 4 apr. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Andy

6/10 Okej

Jennifer

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Some employees weren’t nice and rooms smelled funny
Bodde här 2 nätter i mars 2022
Svar från Andy 21 mars 2022
Thank you for taking the time to complete our online survey regarding your recent stay at WinnQuest Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, WinnQuest Inn

8/10 Bra

Nancy

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Cleanliness 100%
It was very clean. The only thing I didn’t like was reception of TV channels.
Bodde här 1 natt i september 2021
Svar från WinnQuest Inn 6 sep. 2021
Dear Nancy, Greetings of the day from WinnQuest Inn!!! We hope you are keeping safe and sane!! Firstly, we'd like to thankyou for such an amazing response. Your words have filled us with satisfaction and happiness. Our cordial staff aims to provide the best facilities and amenities to visitors. And in your case, we are glad to know that we did it. All our services and amenities are fully customer-centric. It feels good to hear about your positive experience, and it'd be a pleasure to serve you often. Please, visit again on your next arrival in the city. Till then, take care and stay safe! Thank You, Warm Regards, WinnQuest Inn

6/10 Okej

Adenike

Reste med familjen
Bodde här 2 nätter i augusti 2021
Svar från WinnQuest Inn 18 sep. 2021
Thank you for your feedback.

8/10 Bra

Roger

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Acceptable for the low price
Was better than expected for the price. A bit austere but clean. For a solo one nighter it was all I needed. The sound insulation for the adjacent plumbing could be improved though. The neighbouring room’s shower and toilet could be clearly heard through the wall.
Bodde här 1 natt i augusti 2021
Svar från WinnQuest Inn 9 aug. 2021
Thank YOU very much for your candid review of your recent stay at out WinnQuest Inn. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you Management.

10/10 Fantastiskt

Pamela

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Bodde här 4 nätter i juli 2021
Svar från Andy 4 apr. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Andy

10/10 Fantastiskt

Laura

Bodde här 1 natt i juli 2021
Svar från Andy 4 apr. 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Andy

8/10 Bra

Tim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juli 2021
Svar från Management 6 juli 2021
Thank YOU very much for your candid review of your recent stay at out WinnQuest Inn. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you Management.

10/10 Fantastiskt

Jessica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean. Quiet. Easy check in & out.
Bodde här 1 natt i juli 2021
Svar från WinnQuest Inn 4 juli 2021
Dear Valued Guest, Thank you for your great review! We are very happy to hear that we were able to provide great accommodation for you and your lovely ones to enjoy your stay. Thank you so much for staying with us at WinnQuest Inn and please come back in future! Sincerely, WinnQuest Inn

4/10 Dåligt

Verifierad resenär

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Nothing!
Bodde här 1 natt i juni 2021
Svar från WinnQuest Inn 3 juli 2021
Thank you for taking the time to complete our online survey regarding your recent stay at WinnQuest Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Sincerely, WinnQuest Inn

8/10 Bra

Shanekia

Reste med familjen
Only becuz I had no other options
Altogether I'm great ful I only needed one night and was only in and out. The price was beyond the worth. I only stayed here becuz the motels were limited to fiesta.
Bodde här 1 natt i juni 2021
Svar från WinnQuest Inn 29 juni 2021
Thank you for your feedback.

10/10 Fantastiskt

Jesus

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very clean n friendly
Bodde här 1 natt i juni 2021
Svar från WinnQuest Inn 22 juni 2021
Dear Guest, Thank you for your review and for choosing WinnQuest Inn. I m happy that you enjoyed your stay and I m looking forward to having you again as a guest at WinnQuest Inn.

10/10 Fantastiskt

Jessie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Get away
Amazing
Bodde här 1 natt i maj 2021
Svar från WinnQuest Inn 3 juni 2021
Dear Valued Guest, Thank you for your great review! We are very happy to hear that we were able to provide great accommodation for you and your lovely ones to enjoy your stay. Thank you so much for staying with us at WinnQuest Inn and please come back in future! Sincerely, WinnQuest Inn

6/10 Okej

Thomas

Reste med familjen
Gillade: Renlighet och personal och service
Basic needs met
Very old hotel with basic needs, but it was clean
Bodde här 1 natt i maj 2021
Svar från WinnQuest Inn 1 juni 2021
Thank you for the review! We hope to see you again soon!

8/10 Bra

Nick

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i maj 2021
Svar från WinnQuest Inn 31 maj 2021
Dear Guest Greetings of the day from WinnQuest Inn!!! We hope you are safe and sane!! Thank you for your time and your lovely feedback. Your words have made our day. Our cordial staff always try to serve what falls in the best interests of the customer. And in your case, we are glad to know that we did it. We are happy that you liked the services and amenities we provide. We have noted down your concern and will make amendments for the same. It feels great to hear from you, and it'd be a pleasure to serve you again. Please, visit again on your next arrival in the city. Till then, take care and stay safe! Thank You, Warm Regards, WinnQuest Inn

2/10 Väldigt dåligt

Verifierad resenär

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No me gusto nada, sus camas tenían sábanas sucias y tenían animales, como chinchas y pulgas.
Bodde här 1 natt i april 2021
Svar från WinnQuest Inn 31 maj 2021
Dear Guest, Greetings of the day from our WinnQuest Inn!! We hope you are safe and sane! Thank you for writing what bothered you during your stay. We are disheartened to know that your experience wasn't up to the mark. We often try to maintain the highest standards of security and services, but clearly, we missed it. However, we have made a note of each problem and will solve it. We will ensure that the next time you make a visit you encounter no such issue in and around the hotel premises. We will make sure that your next stay turns out to be an amazing one without fail. Please give us another chance to earn back your trust and we will make sure that no such mistake recur. We are expecting your next visit soon. Thank You, Warm Regards, WinnQuest Inn

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Personal och service
Small hotel and quiet. Decent location you get what you pay for
Bodde här 1 natt i mars 2021
Svar från Andy 30 mars 2021
Thank you for share your experience. It was a pleasure to have you as our guest. We hope to see you again soon.

4/10 Dåligt

John

Gillade inte: Boendets skick och faciliteter
Couldn't get the shower to turn on
Bodde här 1 natt i mars 2021
Svar från Andy 28 mars 2021
We are sorry you couldn't figure out how to turn on the shower all you have to do is pull aerator on spout to turn on the shower

10/10 Fantastiskt

Ashley

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Easy peasy
It's was very easy with no hassle to check in
Bodde här 1 natt i mars 2021
Svar från Andy 22 mars 2021
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel

4/10 Dåligt

Guillermina

Gillade: Rummets bekvämlighet
Gillade inte: Renlighet och boendets skick och faciliteter
Shower curtain was horrible. Seems like they don’t change them. Towels wasn’t even a full size body towel. Lights look like it was about to turn off , really bad lighting. Some light didn’t work. No Bible in the room
Bodde här 1 natt i mars 2021
Svar från Andy 22 mars 2021
We apologize we failed to meet your expectations. We strive to reach our customer service goals. When ever you are in the area please contact us as we can better accommodate you and your loved ones.

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Andy is rude and none professional
Bodde här 1 natt i mars 2021
Svar från Andy 19 mars 2021
I wish you would have brought your concerns to our attention while your stay with us so I apologize for not being able to look into the matters. I can assure you these comments are taking seriously and will be looked into, we will do what ever necessary actions if needed. Thank you for your comments and we apologize.

6/10 Okej

Verifierad resenär

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i augusti 2020
Svar från Andy 13 mars 2021
Thank you for your feedback

6/10 Okej

Verifierad resenär

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I liked the cleanliness of the rooms especially the bathrooms. Small things I didn’t like was that the room lights were really dim.
Bodde här 1 natt i augusti 2019
Svar från Andy 21 okt. 2020
Thank you for your feed back

4/10 Dåligt

Verifierad resenär

Bodde här 1 natt i februari 2020
Svar från andy 21 feb. 2020
I wish you would have brought your concerns to our attention while your stay with us so I apologize for not being able to look into the matters. I can assure you these comments are taking seriously and will be looked into, we will do what ever necessary actions if needed. Thank you for your comments and we apologize.

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
Todo bien 👍 , es una buena opción cerca del aeropuerto y shops stores
Bodde här 1 natt i augusti 2019
Svar från Andy 7 aug. 2019
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel

8/10 Bra

Sally

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Business appropriate
It was exactly as described
Bodde här 1 natt i maj 2019
Svar från Andy 9 juni 2019
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel

6/10 Okej

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Comfortable but outdated
Very comfortable bed and pillows followed by a super hot shower with great water pressure. Downside was the property and room were very outdated in a commercial area.
Bodde här 1 natt i mars 2019
Svar från Andy 23 mars 2019
Thank you for taking the time to complete our online survey regarding your recent stay at WinnQuest Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, GM

2/10 Väldigt dåligt

Jeff

Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
Poor treatment from employees, uncomfortable room
Really bad checkin at the end of a 16 hour day . . . The staff did not know anything about hotels.com and did not see our reservation. They kept telling me "call the company" . . . I showed them the confirmation, showed them the charge on my bank account, but they insisted I had no reservation, they wouldn't call anyone to check and they wanted me to pay again. Their English was so poor we couldn't communicate much at all . . . but here it was, 11:30 at night and they're bickering with me and telling me to fix it. I finally got someone from Hotels.com to call them - an EEnglish speaking employee finally showed up and he talked to the hotels.com rep, and they got it squared away after a half hour. Then the employees gave us keys that weren't programmed for our room, and got very abrupt with my wife when she returned the keys to the desk. They insisted the keys were fine and marched us back to the room - where they found out the keys were not programmed, as we said. They got us ONE new key, no apologies, just brought it over and left. The room was clean and fairly large but the furniture was horrible, uncomfortable and really awful. The bed was really stiff, and the sofa felt like we were sitting on a back of cement mix. The room had no coffee machine, the soap/shampoo was almost unusable, the towels were rough . . . just a bad experience all around. There are many places to stay in San Antonio - if you're going there, pick another place to stay.
Bodde här 2 nätter i juni 2018
Svar från Andy 3 juli 2018
We're disappointed that the hotel was unable to offer you a great experience. The comments you have shared with us about the condition of the accommodations have been shared with management, so appropriate action may be taken moving forward. Thank you for sharing your feedback with us!

8/10 Bra

Keith

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Andy 10 apr. 2018
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel