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Recensioner av Comfort Suites San Clemente Beach

2.5 out of 5
Comfort Suites San Clemente Beach
3701 S El Camino Real, San Clemente, CA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 294 av 1001 recensioner" "
8 - Bra i betyg. 325 av 1001 recensioner" "
6 - Okej i betyg. 181 av 1001 recensioner" "
4 - Dåligt i betyg. 114 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 87 av 1001 recensioner" "

7,8/10

Renlighet

7,8/10

Personal och service

7,0/10

Bekvämligheter

7,2/10

Boendets skick och faciliteter

6,8/10

Hållbarhet

Recensioner

6/10 Okej

John

Gillade: Boendets skick och faciliteter
I didn't like the mis-communication regarding clean sheets on the beds, we thought they would be taken care of everyday, when in fact you had to request it.
Bodde här 3 nätter i april 2024

8/10 Bra

Alondra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från PHILIP 29 apr. 2024
Hello Alondra, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

4/10 Dåligt

Dana

I didn’t like the people in the parking lot camping out and the street people asking for money or cigarettes. I would not recommend this to anyone!!!
Bodde här 2 nätter i april 2024
Svar från PHILIP 22 apr. 2024
Hello Dana, Thank you for your feedback. As we spoke the people you mentioned are staying here, they are not from outside. We are really sorry for the inconvenience. Anyway we hope you are more comfortable with the new room we changed for you.

8/10 Bra

Janna

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was there for a visit to Camp Pendleton. Conveniently located close to base. Friendly staff and clean facilities. Will definitely be staying there again when I return.
Bodde här 2 nätter i april 2024
Svar från PHILIP 22 apr. 2024
Hello Janna, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

2/10 Väldigt dåligt

Amanda

Gillade inte: Renlighet
Were very unhappy we took hours to search for a fun hotel, this place said balcony facing beach front view. It was anything but that. It was motel then hotel is extemely run down... never attempting to stay there again. We literally left 10 min after we got there...and there was no refund for unhappy we were.
Bodde här 1 natt i april 2024
Svar från PHILIP 9 apr. 2024
Hello Amanda, Thank you for your feedback. We never advertise anywhere that our balcony facing ocean view. Sorry for the inconvenience. We sure that the room was clean and hotel was okay for you, but unfortunately you expectation view is not same as our view from balcony. Also you never mention hotel front desk that you are check in out.

10/10 Fantastiskt

Mario

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från PHILIP 9 apr. 2024
Hello Mario, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

4/10 Dåligt

Dolores

Reste med familjen
Gillade inte: Boendets skick och faciliteter
my room was hot, although we asked if the AC was working they assured us it was.
Bodde här 3 nätter i mars 2024
Svar från PHILIP 1 apr. 2024
Hello Dolores, Thank you so much for your feedback. We are really sorry for the inconvenience. When you informed front desk about the air condition, immediately we came and check it and fix the problem at same time and we operate the air conditioner in front of you and you was satisfied with that. After that you never complaint us about it.

4/10 Dåligt

Anelle

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från PHILIP 28 mars 2024
Hello Anelle, Thank you so much for your feedback.

8/10 Bra

Cindy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
😊
Bodde här 1 natt i mars 2024
Svar från PHILIP 20 mars 2024
Hello Cindy, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Bra

Jessica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 1 natt i mars 2024
Svar från PHILIP 20 mars 2024
Hello Jessica, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

6/10 Okej

Jordan

Bodde här 2 nätter i mars 2024
Svar från PHILIP 9 apr. 2024
Hello Jordan, Thank you so much for your feedback. We appreciate your time.

4/10 Dåligt

Chelsey

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från PHILIP 13 mars 2024
Hello Chelsey, Thank you for your feedback.

8/10 Bra

Janet

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I enjoyed the facility and personnel. The WiFi only worked reliably (very slow) for me in the lobby. It worked very intermittently to not at all in my room.
Bodde här 6 nätter i februari 2024
Svar från PHILIP 28 feb. 2024
Hello Janet, Thank you so much for your feedback. We appreciate your time. We are really sorry for the inconvenience. Surely we can provide you a better experience next time.

10/10 Fantastiskt

Steve

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från PHILIP 23 feb. 2024
Hello Steve, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Fantastiskt

Alex

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location and staff, would stay there again
Bodde här 3 nätter i februari 2024
Svar från PHILIP 13 feb. 2024
Hello Alex, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

6/10 Okej

Cindy

Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service
I loved the view! What I wasn't happy about was an employee entered our room , when we were gone, because he heard a tv on. Unacceptable!
Bodde här 2 nätter i februari 2024
Svar från PHILIP 5 feb. 2024
Hello Cindy, Thank you so much for your feedback. We appreciate your time. We are really sorry for the inconvenience. May be our employee thought that you checked out.

2/10 Väldigt dåligt

Steven

Reste med familj och småbarn, Reste med familjen, Reste med sin partner, Reste med husdjur
Gillade inte: Personal och service och boendets skick och faciliteter
Toilet leaking to floor ac didn't work whole time management didn't seem to have any concerns sliding door had no lock for security highly disappointed with the stay won't be staying or recommending shower had little to no pressure and not wife had multiple concerns also had issues with slipping do to not washing away cleaner's... Be cautious of small children water is way to hot and will definitely burn them if contacted directly
Bodde här 2 nätter i januari 2024
Svar från PHILIP 29 jan. 2024
Hello Steven. Thank you so much for your feedback. We are really sorry for the inconvenience. You never mention this comments during your stay, If you inform us this issue we would fix it immediately or we can provide you another room. Please make sure to inform any issue immediately to front desk . Thank you

2/10 Väldigt dåligt

Jennifer

Water leak in our room. My bag got wet and all my clothes for the weekend also got wet and smelt like wet feet. Horrible experience.
Bodde här 2 nätter i januari 2024
Svar från PHILIP 19 jan. 2024
Hello Jennifer, Thank you so much for your feedback. Did you inform this to front desk. I think you never mention this to front desk. If then we can definitely change you room. We are really sorry for the inconvenience.

2/10 Väldigt dåligt

Ramon Jr

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay in the hotel wasn’t pleasant. For a few reasons, sliding door didn’t lock. No hot water on our last day. When complain to manager, regarding the problem, He was rude and dismissive. First and last time staying there.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Christopher

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing people
Bodde här 2 nätter i januari 2024
Svar från PHILIP 19 jan. 2024
Hello Christopher, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Bra

Laura

Reste med familj och småbarn
Clean
Bodde här 1 natt i januari 2024
Svar från PHILIP 19 jan. 2024
Hello Laura, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Bra

Andrew

Reste med sin partner
Gillade: Personal och service
Shower needs attertion
Bodde här 2 nätter i januari 2024
Svar från PHILIP 13 jan. 2024
Hello Andrew, Thank you so much for your feedback. We appreciate your time. We will take care of your comments as soon. You are always welcome back.

10/10 Fantastiskt

Noe

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i januari 2024
Svar från PHILIP 9 jan. 2024
Hello Noe, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Bra

Julie

Bodde här 2 nätter i oktober 2023
Svar från PHILIP 9 jan. 2024
Hello Julie, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Bra

Diane

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Property was kept clean. Personnel & service was great. Older hotel so had some issues. Didnt hear neighbors. Was fine for what we were looking for in price.
Bodde här 7 nätter i december 2023
Svar från PHILIP 5 jan. 2024
Hello Diane, Thank you so much for your feedback. We appreciate your time. We are planning for the renovation soon, So hopefully we can provide a better experience next time.

4/10 Dåligt

james

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från PHILIP 5 jan. 2024
Hello James, Thank you so much for your feedback. We appreciate your time.

10/10 Fantastiskt

Cristy

Bodde här 3 nätter i december 2023
Svar från PHILIP 24 jan. 2024
Hello Cristy, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

4/10 Dåligt

Janaina

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The cleaner service was terrible, they just fold the towels and take off the trash, never had bed done or change in 7 nights there. They didn’t clean the floor, the bathroom and the sink, was very duty!
Bodde här 7 nätter i december 2023
Svar från PHILIP 5 jan. 2024
Hello Janaina, Thank you so much for your feedback. We appreciate your time. We have change your towels and trashes everyday, Also we are doing full services for bed change vacuum and deep cleaning upon guest request whenever they wants. but for you most of the time you had do not disturb sign on your doors. Anyway we really apologize for the inconvenience.

2/10 Väldigt dåligt

Nancy

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet och bekvämligheter
I didn’t like the overpriced motel. It was not clean in the sofa beds bad the parking lot there were sketchy people in the back. I am sad to say that I paid too much money for something that should have been less than $50 a night
Bodde här 1 natt i december 2023
Svar från PHILIP 5 jan. 2024
Hello Nancy, Thank you so much for your feedback. We appreciate your time. We never got a complaint from you upon your stay, If you have issue you can inform at front desk at anytime we are here to help you all the day. Also our price is very low if you compare with near by areas. People from outside never hang out in our property we have full time cc camera operating and front desk working 24 hours. Never had any security issue from outsiders. We really sorry for the inconvenience.

8/10 Bra

Rodney

Bodde här 1 natt i december 2023
Svar från PHILIP 19 jan. 2024
Hello Rodney, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

4/10 Dåligt

James

Bodde här 3 nätter i december 2023
Svar från PHILIP 1 jan. 2024
Hello James, Thank you for your feedback.

4/10 Dåligt

ying

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från PHILIP 12 dec. 2023
Hello Ying, Thank you for your feedback. We appreciate your time. You are always welcome back.

8/10 Bra

Kentaro

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från PHILIP 12 dec. 2023
Hello Kentaro, Thank you for your feedback. We appreciate your time. You are always welcome back.

10/10 Fantastiskt

Janet

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i december 2023
Svar från PHILIP 7 dec. 2023
Hello Janet, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Fantastiskt

MICHAEL

Bodde här 1 natt i december 2023
Svar från PHILIP 30 dec. 2023
Hello Michael, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Bra

Christine

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good choice.
Hotel is clean, staff is friendly. We have family staying in a nearby campground, so for us the location is excellent.
Bodde här 3 nätter i november 2023
Svar från PHILIP 1 dec. 2023
Hello Christine, Thank you so much for your feedback. We appreciate your time. You and your family always welcome back.

10/10 Fantastiskt

Jesse

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staffs & close to the beaches!
Bodde här 2 nätter i november 2023
Svar från PHILIP 29 nov. 2023
Hello Jesse, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

4/10 Dåligt

Juan

Gillade inte: Renlighet
Hotel was okay, hallways smelt and they didn't clean the room even though we asked them to clean the room
Bodde här 2 nätter i november 2023
Svar från PHILIP 29 nov. 2023
Hello Juan, Thank you so much for your feedback. We appreciate your time. sorry for the inconvenience. we do room service everyday. May you have do not disturb sign on the door. If you had any issues please inform front desk so we can take care of all your needs immediately. Surely we will provide you better experience next time.

10/10 Fantastiskt

David

Bodde här 3 nätter i november 2023
Svar från PHILIP 12 dec. 2023
Hello David, Thank you for your feedback. We appreciate your time. You are always welcome back.

10/10 Fantastiskt

Beau

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Everything we needed for our week long stay in San Clemente. It’s a particularly fantastic location for surfers, as it’s quite close to Trestles. Breakfast was decent. Staff was kind and attentive.
Bodde här 7 nätter i november 2023
Svar från Philip 15 nov. 2023
Hello Beau, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

6/10 Okej

Melanie

Gillade: Personal och service
Needs to be updated. Could be cleaner
Bodde här 7 nätter i november 2023
Svar från PHILIP 10 nov. 2023
Hello Melanie, Thank you for your feedback. We appreciate your time.

10/10 Fantastiskt

ISRAEL

Reste med familjen
stay was great, staff friendly and accommodating, room was clean and comfortable
Bodde här 1 natt i november 2023
Svar från PHILIP 6 nov. 2023
Hello Israel, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Fantastiskt

Eric Van

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice and Cozy
The hotel was nice and cozy. Clean room but only complaint is the king bed was a bit firm and not the most comfortable and we had a smaller yet adequate TV The staff was great
Bodde här 1 natt i oktober 2023
Svar från PHILIP 1 nov. 2023
Hello Eric, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

8/10 Bra

Catherine

Reste med familjen
Gillade: Renlighet och personal och service
The property was very convenient to Camp Pendleton and to the beach. It was close to the highway. The property was quaint, the breakfast was good, and the staff was very helpful.
Bodde här 3 nätter i oktober 2023
Svar från PHILIP 1 nov. 2023
Hello Catherine, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Fantastiskt

Randy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från PHILIP 30 okt. 2023
Hello Randy, Thank you so much for your feedback. We appreciate your time. You are always welcome back .

4/10 Dåligt

Stephanie

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
$100 deposit at check in
I wasnt aware when i booked the hotel that i had to leave a $100 deposit at check in. The front office lady wasnt helpful at all. TV didnt work on the 1st night had to wait til next to have someone come fix it. Greatful the room was clean and decent. But honestly i wont be back again.
Bodde här 2 nätter i oktober 2023
Svar från PHILIP 25 okt. 2023
Hello Stephanie, Thank you for your feedback. We are taking a incidental deposit for all the reservations. it is a hold and that hold will release after you check out. incidental deposit policy is mentioned in our website. Sorry for the inconvenience.

10/10 Fantastiskt

Reyna

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Comfortable and Clean.
Our stay was very comfortable. The hotel was nice and clean.
Bodde här 2 nätter i oktober 2023
Svar från PHILIP 24 okt. 2023
Hello Reyna, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

6/10 Okej

Kelly

Bodde här 4 nätter i oktober 2023
Svar från PHILIP 20 okt. 2023
Hello Kelly, Thank you for your feedback. We appreciate your time.

6/10 Okej

Cheryl

Reste med sin partner
Gillade: Personal och service
The hotel was very quiet and we were able to rest well. The rooms and bathrooms are old and could use some updating but seemed clean. The bedsheets were clean and soft. The breakfast was very good with plenty of choices and plenty of hot coffee.
Bodde här 2 nätter i oktober 2023
Svar från PHILIP 16 okt. 2023
Hello Cheryl, Thank you so much for your feedback. We appreciate your time. You are always welcome back.

10/10 Fantastiskt

Nora

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean and courteous
Bodde här 1 natt i oktober 2023
Svar från PHILIP 17 okt. 2023
Hello Nora, Thank you so much for your feedback. We appreciate your time. You are always welcome back.