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Recensioner av Best Western Plus Hacienda Hotel Old Town

3 out of 5
Best Western Plus Hacienda Hotel Old Town
4041 Harney St, San Diego, CA

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 716 av 1351 recensioner" "
8 - Bra i betyg. 307 av 1351 recensioner" "
6 - Okej i betyg. 158 av 1351 recensioner" "
4 - Dåligt i betyg. 96 av 1351 recensioner" "
2 - Väldigt dåligt i betyg. 74 av 1351 recensioner" "

8,4/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Saul

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful scenery, great staff!
Bodde här 2 nätter i april 2024
Svar från Management 1 maj 2024
Thank you very much for staying with us! We appreciate the positive review. See you next time!

8/10 Bra

Wayne, Upland

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Have been to this property many times over the past 20 years, and the decline is noticeable within the rooms and in the common areas. It is still a good property in a superb location.
Bodde här 1 natt i januari 2024
Svar från Management 1 maj 2024
Thank you for choosing us again and again! We are working diligently to upgrade our property, and look forward to seeing you next time!

10/10 Fantastiskt

Tiffany, Mooresville In

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
We stayed here to be close to MCRD to see my nephew graduate Marine bootcamp. The property and scenery were absolutely beautiful. I loved everything about this place. I would definitely recommend this place. It is walking distance from all the shops in Old Town. The whole experience was great.
Bodde här 3 nätter i april 2024
Svar från Management 1 maj 2024
Thank you so much for staying with us, and leaving a review. It is always a pleasure to host our Marine families. We hope to see you next time you are in town.

10/10 Fantastiskt

Irma

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was lovely, had great views of city. Room was comfortable.
Bodde här 1 natt i april 2024
Svar från Management 27 apr. 2024
Thank you for staying with us! See you again soon.

10/10 Fantastiskt

Michael, Valdosta

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything has went great.
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thank you for your review! We appreciate you choosing us, and we look forward to hosting another 5 out of 5 experience next time!

6/10 Okej

Josh

Reste med familjen
Gillade inte: Boendets skick och faciliteter
The bathroom door couldn’t slide shut
Bodde här 3 nätter i april 2024
Svar från Management 23 apr. 2024
We apologize for the inconvenience during your stay. Thank you for choosing us, we look forward to seeing you again.

10/10 Fantastiskt

Nancy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thank you so very much for staying with us and leaving a review! See you again soon!

2/10 Väldigt dåligt

Valerie

Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thank you for staying with us!

10/10 Fantastiskt

Susan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice room. Comfortable bed and pillows made for a great sleep after traveling all day.
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thank you for choosing to stay with us, and leaving a review. Our staff appreciates it. See you soon!

10/10 Fantastiskt

Tammy

Reste med familj och småbarn
Gillade: Personal och service
I hated the parking space.. it's too tight and no where to park.. i got my car scratch when i park at tequila factory garage.
Bodde här 1 natt i april 2024
Svar från Management 23 apr. 2024
Thank you for choosing to stay with us. We apologize for the inconvenience with parking during your stay. We hope to see you again soon!

10/10 Fantastiskt

Rui

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Management 23 apr. 2024
Thank you for choosing to stay with us, see you again!

6/10 Okej

Christina

Reste med sin partner
Gillade: Renlighet och personal och service
The property is spread out and confusing. We had a comfortable nights sleep but could hear other room and outside noise. The room was clean but very dated and failing grout and peeling stucco walls in places are hard to miss.
Bodde här 1 natt i april 2024
Svar från Management 16 apr. 2024
Thank you so much for staying with us! We apologize for the confusion on the property. We hope to see you again soon.

10/10 Fantastiskt

SEAN

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have been staying for years always a great time.
Bodde här 2 nätter i april 2024
Svar från Management 16 apr. 2024
Thank you for always choosing us. We appreciate your review and look forward to seeing you again!

10/10 Fantastiskt

Kelly

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So close to everything and super cute, clean and comfortable!
Bodde här 1 natt i april 2024
Svar från Management 16 apr. 2024
Thank you for staying with us and leaving a review! We look forward to seeing you soon!

8/10 Bra

Elena

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy check in; parking stalls very narrow however.
Bodde här 1 natt i april 2024
Svar från Management 16 apr. 2024
Thank you for staying with us! We appreciate your review and hope to see you again soon.

10/10 Fantastiskt

Louis

Bodde här 1 natt i april 2024
Svar från Management 16 apr. 2024
Thank you for choosing to stay with us. We appreciate your review! See you again soon.

10/10 Fantastiskt

Gennady

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is located in the very colorful area of the Old Town San Diego. It’s clean and well maintained.
Bodde här 1 natt i april 2024
Svar från Management 13 apr. 2024
Thank you for choosing to stay with us. We appreciate your review and look forward to seeing you again!

6/10 Okej

heriberto

Reste med sin partner
Like the old spanish look, like the fact that is walking distance to restaurants.
Bodde här 2 nätter i april 2024
Svar från Management 7 apr. 2024
We appreciate the opportunity to host your stay in sunny San Diego. Thank you for the review. We look forward to your next visit.

10/10 Fantastiskt

Savanah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We love this hotel! It’s a beautiful land mark in old town and is the center of all the great places! There is a lot of outside noise because of the location but they do provide ear plugs which was nice! Love this hotel! Definitely will be back!
Bodde här 1 natt i april 2024
Svar från Management 7 apr. 2024
We appreciate the opportunity to host your stay in sunny San Diego. Thank you for the review. We are so glad you had fun. We definitely look forward to your next visit.

10/10 Fantastiskt

Valerie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room safe and very comfortable.
Bodde här 1 natt i april 2024
Svar från Management 7 apr. 2024
We appreciate the opportunity to host your stay in sunny San Diego. Thank you for the review. Thanks a bunch for 5 out of 5!!!

10/10 Fantastiskt

Rosa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Management 7 apr. 2024
We appreciate the opportunity to host your stay in sunny San Diego. Thank you for the review. We love the fantastic 5 out of 5.

10/10 Fantastiskt

Tina

Reste med familj och småbarn
Gillade: Bekvämligheter
Wonderful stay as usual.
Bodde här 4 nätter i mars 2024
Svar från Management 7 apr. 2024
We appreciate the opportunity to host your stay in sunny San Diego. Thank you for the review. We definitely look forward to your next stay with us.

4/10 Dåligt

Teresa

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Noisy. Kids allowed to run through hall ways. Water Pipes could be heard through walls. Neighbors showers and toilets flushing could be heard through walls Room smelled like wet dog. Housekeeping karts loud in hall ways.
Bodde här 3 nätter i mars 2024
Svar från Mangement 10 apr. 2024
Thank you Teresa for your feedback, we are very sorry to have not met your expectations. We hope that you will come back to visit again to try a different building and room location based on your preferences.

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy walking distance to great restaurants.
Bodde här 1 natt i mars 2024
Svar från Management 7 apr. 2024
We appreciate the opportunity to host your stay in sunny San Diego. Thank you for the review. Thank you for 5 out of 5...Wonderful.

2/10 Väldigt dåligt

Luisa

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Mangement 10 apr. 2024
We appreciate the opportunity to host your stay with us.We will use this review to implement new procedures.

10/10 Fantastiskt

Roberto

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The place is very well maintained given its age. I did not like that elevators are not accessible to every floor. I happened to travel with alot of luggage due to an event we were attending so taking it up the stairs was challenging. No bell boy or carts were offered.
Bodde här 3 nätter i mars 2024
Svar från Mangement 29 mars 2024
We appreciate your business and the kind words. Wre look forward to your next visit.

4/10 Dåligt

Akira

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
無料のWi-Fiがフロントだけ使えて部屋では使用出来るなかった。
Bodde här 3 nätter i mars 2024
Svar från Mangement 29 mars 2024
We appreciate your business. We apologize for any inconvenience.

4/10 Dåligt

Isai

Reste med familj och småbarn
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
WiFi was out in my room and the front desk did not mention it at check in….we would have chosen another room with wifi…. Needed it for business meetings… when I asked about it all they said was “sorry”. Also bathroom door was off rails and hard to close and open… very bad for this hotel
Bodde här 1 natt i mars 2024
Svar från Management 16 apr. 2024
Thank you very much for staying with us. We apologize for the technical difficulties during your stay. We hope to see you again soon!

10/10 Fantastiskt

PRANEEL

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Quiet, close walk to old town restaurants
Bodde här 1 natt i mars 2024
Svar från Mangement 28 mars 2024
Praneel, Thank you for the great review. Hope you come back to visit us again real soon.

8/10 Bra

Robert

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was in a great location
Bodde här 1 natt i mars 2024
Svar från Mangement 27 mars 2024
We are happy you liked the location of our hotel and hope you come back again.

6/10 Okej

Deanna

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The hotel has a great location. But the room was not very clean. The light fixture in the bathroom was hanging off and was broken. The room could totally use a facelift. They were doing remodeling upstairs and it was so loud until about 10:30 11 o’clock at night. And then they started working at seven in the morning. TV was super small and the bathroom shower was awful.
Bodde här 2 nätter i mars 2024
Svar från Mangement 27 mars 2024
Deanna, we are so sorry we did not meet your expectations. We appreciate your feedback and have passed your comments on to engineering for the necessary repairs.

6/10 Okej

Annette Kay

Gillade: Personal och service
Friendly staff
Bodde här 2 nätter i mars 2024
Svar från Mangement 27 mars 2024
Thank you for the nice compliment about our staff. We always strive to provide the best service we can to our guests.

6/10 Okej

Angela, Highlands Ranch

Reste med familjen
Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet
Dated property. The room felt old and dirty with years of grime built up on the door handle areas. Lovely location and pretty property.
Bodde här 1 natt i mars 2024
Svar från Mangement 27 mars 2024
Angela, we are sorry we did not meet your expectations. We are currently in the process of updating and remodeling our rooms and hope you will come to visit us again when that is done.

10/10 Fantastiskt

Ryan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was great!
Bodde här 1 natt i februari 2024
Svar från Mangement 23 mars 2024
We appreciate the fantastic review of our property. We look forward to hosting you again. Have a wonderful day.

10/10 Fantastiskt

Carl

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel did not have elevator access to the third floor
Bodde här 1 natt i februari 2024
Svar från Mangement 23 mars 2024
We appreciate your business. We apologize for the inconvenience that you encountered during your stay with us.

10/10 Fantastiskt

Liliana

Bodde här 1 natt i mars 2024
Svar från Management 19 mars 2024
We appreciate you Liliana, giving us 5 out of 5. We hope to see you again real soon.

10/10 Fantastiskt

Shannon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Had a wonderful stay at the Hacienda. Best view of Old Town San Diego.
Bodde här 2 nätter i mars 2024
Svar från Management 19 mars 2024
Thank you Shannon for letting us know you had a wonderful stay. We strive for this kind of feedback and hope that we will see you again soon.

10/10 Fantastiskt

Greg

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is our second time at this hotel and will always come back. Would always suggest for families.
Bodde här 3 nätter i mars 2024
Svar från Mangement 17 mars 2024
Great news for us. We genuinely appreciate your time and wonderful review. We look forward to your next visit. Have a fantastic day.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Mangement 17 mars 2024
We appreciate your business and time for this wonderful review. Thank you. Have a nice day.

8/10 Bra

Jazmin

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Management 15 mars 2024
We appreciate you taking the time to review our hotel. We look forward to your next visit. Have a wonderful weekend.

4/10 Dåligt

Edward

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The city decied to turn the water off on the last night of our stay. Tried to get a refund but had to go through Expedia to get it. Expedia has no phone number in any of its sites so ened up with no refund and did not stay tbe last night. Never will use Expedia again.
Bodde här 3 nätter i mars 2024
Svar från Management 15 mars 2024
We appreciate you taking the time to review our hotel. We humbly apologize for any inconvenience that you incurred during your stay with us. We have credited your last nights stay. Have a wonderful weekend.

10/10 Fantastiskt

Pamela

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very curious and everything I needed was around this area.really enjoy the stay
Bodde här 3 nätter i mars 2024
Svar från Management 10 mars 2024
We appreciate the wonderful review. We are glad you enjoyed your stay. We look forward to your next visit. Have a fantastic day.

10/10 Fantastiskt

Ray

Jice
Bodde här 1 natt i februari 2024
Svar från Management 10 mars 2024
We appreciate the outstanding review. We will see you next time.

10/10 Fantastiskt

Ithailtze

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel awesome views very clean
Bodde här 2 nätter i mars 2024
Svar från Management 10 mars 2024
Wow, We appreciate the wonderful review. We will see you next time. Have a terrific day.

10/10 Fantastiskt

carlos

Bodde här 2 nätter i mars 2024
Svar från Mangement 28 mars 2024
Carlos, we appreciate the 5 out of 5 rating and hope you come back and stay with us again.

6/10 Okej

Joe

Bodde här 1 natt i mars 2024
Svar från Mangement 25 mars 2024
We appreciate your business. Have a wonderful day.

10/10 Fantastiskt

Jesus

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Fair price, clean inside and out. Comfortable rooms. Stayed for a night. Water pressure for shower wasn’t great but that’s ok lol would recommend. Def coming back
Bodde här 1 natt i mars 2024
Svar från Danny 4 mars 2024
Thank you for taking the time to review our hotel. We appreciate your feedback and look forward to your future stays with us.

10/10 Fantastiskt

Jeanne

Bodde här 1 natt i mars 2024
Svar från Mangement 27 mars 2024
Jeanne, Thank you for the 5 out of 5 rating. Come back to visit us again soon.

10/10 Fantastiskt

Linda

Reste med familjen
Gillade: Renlighet och bekvämligheter
Checking in was easy and fast. The gentleman that helped me was courteous and prompt to get me checked in. He was friendly as well. Love this place❤🥰. Came for our sons birthday and he loves this place was well. Definitely returning.
Bodde här 1 natt i mars 2024
Svar från Danny 3 mars 2024
Thank you very much for taking the time to review our property. We appreciate your feedback and we look forward to your future stays with us.

6/10 Okej

Anthony, Torrance

Reste med familj och småbarn
Love the location. Rooms are old and dated. Needs tlc
Bodde här 1 natt i februari 2024
Svar från DannyB 29 feb. 2024
Thank you for taking the time to review our hotel. We appreciate your feedback.