3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Se tillgänglighet

Recensioner av Sheraton San Diego Hotel and Marina

4 out of 5
Sheraton San Diego Hotel and Marina
1380 Harbor Island Dr, San Diego, CA

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 1034 av 2242 recensioner" "
8 - Bra i betyg. 461 av 2242 recensioner" "
6 - Okej i betyg. 303 av 2242 recensioner" "
4 - Dåligt i betyg. 228 av 2242 recensioner" "
2 - Väldigt dåligt i betyg. 216 av 2242 recensioner" "

8,4/10

Renlighet

8,2/10

Personal och service

7,8/10

Bekvämligheter

7,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Eric

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a short stay but it was wonderful! They were quick to fix the refrigerator when it wasn’t cooling.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

amy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We rented bikes and were able to explore from the hotel easily. The staff was professional and friendly and accomodating.
Bodde här 4 nätter i april 2024

10/10 Fantastiskt

Nilas

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel in all aspects
Bodde här 1 natt i april 2024
Svar från Mim Dodson 1 maj 2024
Good day, Nilas, Thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are pleased to hear that your visit exceeded your expectations and look forward to welcoming you back soon. It was a pleasure to have you as a guest.Best regards,Sheraton San Diego Hotel & Marina

8/10 Bra

Troy

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Even though the property under construction it was still Very nice wish the hot tubs would have been available Will definitely stay again
Bodde här 2 nätter i april 2024
Svar från Mim Dodson 1 maj 2024
Good day, Sue, Thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.Best regards,Sheraton San Diego Hotel & Marina

10/10 Fantastiskt

Kevin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Celebrated our anniversary and was treated like royalty.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Jamie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gorgeous hotel, stunning views, great prices, excellent service.
Bodde här 1 natt i april 2024
Svar från Sean Clancy 29 apr. 2024
Hi Jamie, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property and experienced exceptional guest service. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

8/10 Bra

Huw, Woodstock

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great and convenient
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Lenworth

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing location!
Bodde här 3 nätter i mars 2024
Svar från Sean Clancy 29 apr. 2024
Hi Lenworth, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are pleased to hear that your visit exceeded your expectations and look forward to welcoming you back soon. It was a pleasure to have you as a guest.

6/10 Okej

Sue

Reste med familjen
Gillade: Renlighet
We were disappointed to find that this hotel is getting old and run down. We arrived and found that one of the beds in our room was made with 1/2 of a sheet. This bed had sheet across the upper half of the bed, and none at the bottom. We advised the front desk. When I asked to see if the sheet had been changed, I was told that housekeeping said there was no issue with the sheets. Obviously someone is not doing their job.
Bodde här 1 natt i april 2024
Svar från Sean Clancy 29 apr. 2024
Hi Sue, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

6/10 Okej

Glen

Reste med familjen
Gillade: Boendets skick och faciliteter
very poor options for eating
Bodde här 1 natt i april 2024
Svar från Sean Clancy 23 apr. 2024
Hi Glen, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 Fantastiskt

Melinda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Sean Clancy 23 apr. 2024
Hi Melinda, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon.

10/10 Fantastiskt

Samuel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had an amazing time while we were on tour here. Great place to stay!!
Bodde här 1 natt i april 2024
Svar från Sean Clancy 23 apr. 2024
Hi Samuel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back soon. It was a pleasure to host you.

8/10 Bra

Ali

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
I stayed in Bay tower. It appears that the rooms need some remodeling, painting a.d upgrade.
Bodde här 1 natt i april 2024
Svar från Sean Clancy 22 apr. 2024
Hi Ali, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. It was a pleasure to host you and we hope to welcome you back to San Diego soon.

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautuful hotel!
Bodde här 1 natt i april 2024
Svar från Sean Clancy 23 apr. 2024
Hi Lisa, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that you enjoyed the property and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.

2/10 Väldigt dåligt

Artashes

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Parking for hotel guests should be free
Bodde här 1 natt i april 2024
Svar från Sean Clancy 22 apr. 2024
Hi Artashes, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back soon by providing an exceptional experience.

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
View
Bodde här 1 natt i april 2024
Svar från Sean Clancy 22 apr. 2024
Hi Michael, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon.

8/10 Bra

Daniel

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Of course the location is beautiful and restful to the eye. My only complain is that I felt almost $500 for one night was a bit rich when a breakfast wasn't even provided.
Bodde här 1 natt i april 2024
Svar från Sean Clancy 16 apr. 2024
Hi Daniel, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's beautiful location and had an excellent stay. We understand your frustration and will be taking this feedback into consideration for the future. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 Fantastiskt

Erin

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice views of the marina, close to airport but quiet
Bodde här 2 nätter i april 2024
Svar från Sean Clancy 15 apr. 2024
Hi Erin, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property's stunning views of the Marina and close proximity to the airport. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

10/10 Fantastiskt

Junchen, Concord

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 2 nätter i april 2024
Svar från Sean Clancy 15 apr. 2024
Hi Junchen, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay and look forward to welcoming you back to San Diego in the future.

10/10 Fantastiskt

Andrew

Excellent ribeye steak dinner. Servers were fantastic. Bar was under stocked. Hotel was pricy but worth it.
Bodde här 1 natt i april 2024
Svar från Sean Clancy 15 apr. 2024
Hi Andrew, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the hotel's newly renovated restaurant and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

6/10 Okej

Christine

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Nothing unique about the property. The check-in area looks run down and is not the best first impression. The check-in person was the best part of the stay. The bed was so tall it should have come with steps. I never thought toilet seats could be uncomfortable, but Sheraton definitely found them. The check-out person should give out the card needed to get out of the parking lot instead of making guests walk all the way back. Poor service.
Bodde här 1 natt i april 2024
Svar från Sean Clancy 15 apr. 2024
Hi Christine, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Property was great, construction not so much.
Bodde här 1 natt i april 2024
Svar från Iris Chen 13 apr. 2024
Thank you, Kevin, for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience caused by the construction. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for an even better experience in the future.

6/10 Okej

Dan

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The Restaurant at the bay tower was sub par.
Bodde här 1 natt i april 2024
Svar från Sean Clancy 12 apr. 2024
Hi Dan, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff was very friendly and helpful during our stay. The bellman actually walked into the parking lot and offered to help us with our bags. That was something I had never had done before.
Bodde här 1 natt i april 2024
Svar från Iris Chen 27 apr. 2024
Thank you, Michael, for your positive review! We're delighted you found our staff friendly and helpful. It's wonderful to hear about the exceptional service provided by our bellman. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay.

10/10 Fantastiskt

Debra

Gillade: Bekvämligheter och boendets skick och faciliteter
I was treated so well!!! Kindness, and professional service rolled into one. This hotel helped me feel there is still awesome customer service in this world!!! A FAR difference with the last “5” star hotel I was at!! Thank You!!! Deb
Bodde här 1 natt i april 2024
Svar från Sean Clancy 12 apr. 2024
Hi Deb, thank you for taking the time to leave a review. We are pleased to hear that your stay exceeded your expectations and that you experienced excellent guest service. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

8/10 Bra

Lori, San Jose

Reste med familjen
Gillade: Renlighet och personal och service
It was ok for the price but under construction and it was not mentioned beforehand. Pool is not available either.
Bodde här 1 natt i april 2024
Svar från Sean Clancy 11 apr. 2024
Hi Lori, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

8/10 Bra

Ushangi

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
all good
Bodde här 1 natt i april 2024
Svar från Sean Clancy 11 apr. 2024
Hi Ushangi, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent visit and look forward to your next stay with us.

10/10 Fantastiskt

Victor

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel still under renovation but rest of it is excellent and outstanding ! We will come back again .
Bodde här 2 nätter i mars 2024
Svar från Sean Clancy 11 apr. 2024
Hi Victor, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and would be delighted to welcome you back soon to see the completed transformation of the property.

8/10 Bra

Lorenza

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Ok checking service
Bodde här 1 natt i april 2024
Svar från Sean Clancy 11 apr. 2024
Hi Lorenza, thank you for taking the time to review your stay with us. We are pleased to hear that you had an excellent visit and will be taking this feedback into consideration for the future. We look forward to welcoming you back to San Diego soon.

10/10 Fantastiskt

Timothy, CLARKDALE

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A beautiful property with very nice amenities. Well kept, clean and comfortable. Next time, hoping to have more time to enjoy all that it offers.
Bodde här 1 natt i april 2024
Svar från Sean Clancy 10 apr. 2024
Hi Timothy, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property and greatly appreciate your feedback. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 Fantastiskt

Hayley

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved our stay at the Sheraton. Both properties are beautful. Upon arrival we realized we went to the wrong tower. The staff was very accomadating and understanding. They offered us many options to accommodate us and held our bags for us and even brought them over to the other tower. We thought we were going to have to walk to the other tower, totally fine 5min walk, but they offered to bring us with the golf cart along with our bags. What a nice surprise. Everyone was very nice and professional. The property eas pretty much close to everything or a 10 min drive. We will definitely stay again
Bodde här 2 nätter i april 2024
Svar från Sean Clancy 9 apr. 2024
Hi Hayley, thank you for taking the time to leave a review. We are delighted to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we look forward to your next stay with us.

8/10 Bra

Donna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sean Clancy 9 apr. 2024
Hi Donna, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

10/10 Fantastiskt

Brenda

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sean Clancy 8 apr. 2024
Hi Brenda, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.

10/10 Fantastiskt

Lucerito

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was so friendly and welcoming, the halls smelled fresh, clean, vibrant so did the rooms.
Bodde här 1 natt i januari 2024
Svar från Sean Clancy 8 apr. 2024
Hi Lucerito, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.

10/10 Fantastiskt

Karen, Las vegas

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were great. Some parts of property slightly dated but appears to be under renovations. I had no issues or complaints during my stay.
Bodde här 3 nätter i april 2024
Svar från Iris Chen 5 apr. 2024
Thank you, Karen, for your kind words! We're delighted you enjoyed the interaction with our staff. We greatly appreciate your understanding regarding the property's renovations. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay!

10/10 Fantastiskt

Gohar

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
I like this hotel
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Alba

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was great! Very clean! Hospitality was amazing!
Bodde här 1 natt i april 2024
Svar från Sean Clancy 5 apr. 2024
Hi Alba, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and experienced exceptional guest service. We greatly appreciate the positive feedback and look forward to welcoming you back to San Diego soon.

10/10 Fantastiskt

Armida

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo bien!!
Bodde här 1 natt i mars 2024
Svar från Sean Clancy 4 apr. 2024
Hi Armida, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.

10/10 Fantastiskt

Raffaello

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Sean Clancy 5 apr. 2024
Hi Raffaello, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent time in San Diego and look forward to welcoming you back soon. It was a pleasure to have you as a guest.

8/10 Bra

Linda

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very friendly. Nice pool and the rooms were clean. The onsite dining is nice but a bit pricey.
Bodde här 1 natt i april 2024
Svar från Sean Clancy 4 apr. 2024
Hi Linda, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay and experienced exceptional guest service. We greatly appreciate your feedback and will be taking it into consideration for the future. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

2/10 Väldigt dåligt

Nikolay

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely the most horrible experience with Sheraton in my life so far. I stayed in Marina Tower last week.The hotel is under some remodeling. No swimming pools, only one overpriced restaurant, remodeling noise starts at about 7 am. I think this actually could be a nice place to stay, but not at this time. Nikolay
Bodde här 3 nätter i mars 2024
Svar från Sean Clancy 2 apr. 2024
Hi Nikolay, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back soon to see the completed transformation of the property and provide an exceptional guest experience.

8/10 Bra

Rachel

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från Sean Clancy 1 apr. 2024
Hi Rachel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

10/10 Fantastiskt

Alka, edmonton

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
As a Sheraton always is , PERFECT
Bodde här 1 natt i mars 2024
Svar från Sean Clancy 1 apr. 2024
Hi Alka, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that you had an excellent visit and greatly appreciate the positive feedback. It was a pleasure to host you and we hope to welcome you back again soon.

10/10 Fantastiskt

Pamela J

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All great here but didn't like having to pay $49 per night to park in hotel parking lot. At $200 per night you would think parking is included.
Bodde här 2 nätter i mars 2024
Svar från Iris Chen 30 mars 2024
Thank you, Pamela, for your valuable insights. We're glad to hear that overall you enjoyed your stay. Your feedback regarding parking fees is noted. We aim to provide value-added services and appreciate your input as we continually enhance our guest experience. We look forward to hosting you again soon!

10/10 Fantastiskt

Alyssa

Bodde här 2 nätter i mars 2024
Svar från Sean Clancy 19 apr. 2024
Hi Alyssa, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.

10/10 Fantastiskt

Marie

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to airport with shuttle, nice room, nice choices at restaurant and open late
Bodde här 1 natt i mars 2024
Svar från Iris Chen 30 mars 2024
Thank you, Marie, for your wonderful review! We're delighted to hear that you enjoyed our airport services, room, and dining options. We appreciate your kind words and hope to welcome you back soon!

10/10 Fantastiskt

Rachel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
After a few days of vacationing this property was by far the cleanest and comfortable, felt like home.
Bodde här 1 natt i mars 2024
Svar från Iris Chen 30 mars 2024
Thank you, Rachel, for your amazing review! We're delighted to hear that your stay with us was pleasant and home-like. We strive to provide our guests with the best experience possible and are thrilled to have exceeded your expectations.

10/10 Fantastiskt

Bernardo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 5 nätter i mars 2024
Svar från Sean Clancy 11 apr. 2024
Hi Bernardo, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

6/10 Okej

Scott

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Front desk person gave us the wrong room and then was rude when asked to give us the correct room. Also happened to several others traveling with us with their rooms too.
Bodde här 1 natt i mars 2024
Svar från Sean Clancy 29 mars 2024
Hi Scott, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention to improve the guest experience. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional stay.

4/10 Dåligt

Joshua

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
FALSE ADVERTISEMENT. When booking the room, it showed a pic of modern, newly done rooms but when arriving, room was old and outdated. Not what was shown when booking the rooms. Wouldn’t stay here again, felt dirty.
Bodde här 1 natt i mars 2024
Svar från Iris Chen 29 mars 2024
Dear Joshua,We sincerely apologize for the confusion regarding the room presentation. We strive to accurately depict our accommodations online. We regret that the room didn't meet your expectations. We will continue to improve platform representation of our rooms. We hope you will reconsider and revisit us, allowing us the opportunity to deliver a more fulfilling experience.Warm Regards,Sheraton San Diego Hotel & Marina