Staff were hit or miss - either friendly and helpful or not helpful and off putting. Location is good being downtown and close to the Moscone Centre and shopping areas, but not a very safe area. Very expensive hotel, which must be due to location and the amenities in the hotel. The hotel room was dirty. The shower had mildew buildup, bedding was damp, and the room smelled like a wet basement. Hotel bar and restaurant are decent, but overpriced. The value of this hotel is quite poor given the very high cost.