Exteriör

Recensioner av Sonesta ES Suites San Francisco Airport Oyster Point Waterfront

3 out of 5
Sonesta ES Suites San Francisco Airport Oyster Point Waterfront
1350 Veterans Boulevard, South San Francisco, CA

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 449 av 932 recensioner" "
8 - Bra i betyg. 278 av 932 recensioner" "
6 - Okej i betyg. 111 av 932 recensioner" "
4 - Dåligt i betyg. 45 av 932 recensioner" "
2 - Väldigt dåligt i betyg. 49 av 932 recensioner" "

8,6/10

Renlighet

8,6/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

4/10 Dåligt

Poulina

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i maj 2023
Svar från Bobby L 7 juni 2023
Dear Polina,Thank you for taking the time to review our hotel. It is regrettable that we did not meet your expectations. Please let us know the details of what happened so we know exactly how we improve for future experiences. Hoping to hear from you soon. Thank you!

10/10 Fantastiskt

Ulf, Helsingborg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
US National i simning
Bra hotel med alla bekvämligheter. Kunde låna grill för att laga egen mat.
Bodde här 3 nätter i juli 2019

8/10 Bra

Verifierad resenär

Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Roadtrip
Ett helt ok rum/hotell en bit från city men har du bil så är det smidigt att ta den in. Finns många parkeringshus i city. Rummet hade fått högre betyg om det inte hade luktat så illa. Servicen var tyvärr inte på topp heller i receptionen. Mycket dom ej visste. Hade lite frågor om dom vanligaste utflykterna och dylikt men dom kunde aldrig ta fram info eller visa oss. Man fick googla fram själv. Frukosten var bra.
Bodde här 3 nätter i juli 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2017

8/10 Bra

Maria

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bekvämt hotell med fri shuttle till flygplatsen.
Ett prisvärt hotell 10 min från SFO. Perfekt inför hemresan. Rummen är stora och bekväma med ett mindre kök, tv-rum samt sovrum. Hotellet har ett litet men trevligt poolområde. Ett stort plus för fri shuttle till flygplatsen och gratis fruktost som var mer än ok.

8/10 Bra

Stefan, Avesta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Trevigt hotell i lugnt område, en bit från staden
Ett trevligt hotell i gott skick. Hotellet ligger fint vid vattnet med en fin led att gå eller springa utefter. Hotellet ligger dock en bit från stan och det är krångligt och dyrt att ta sig in om man inte har bil. Hotellet bjuder varje kväll från kl 18.00 på dryck som öl,vin läsk och lättare tilltugg som tex tackos.

8/10 Bra

Kent, Tranås

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell nära Flygplatsen.
Skulle bara bo över sista natten i SF för flyg dagen därpå. Bra hotell. Bra pool och bubbelpool. Gratis parkering. Nära flygplatsen. Tyvärr ingen restaurang. Vi gå till närliggande hotell och äta . Helt OK. Rekommenderas!

8/10 Bra

Mohammad, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ren Bra hotel med bra Am frukost
Rekommenderas. Rena rum och ganska bra amerikansk frukost, samt trevliga och hjälpsamma personal. Det tar ca 20 minuter till SF centrum.

8/10 Bra

Peter, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra och stora rum
Bra hotel för hela familjen, dock i dyraste laget. Vackert läge vid vattnet, bra med parkeringsplatser och bra service. Rummen var rymliga. Frukosten var verkligen inget att hänga i julgranen. Dålig variation som serverades på papptallrikar, plastglas och plastbestik.

10/10 Fantastiskt

Michael A

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel
Bodde här 7 nätter i april 2024
Svar från Customer Service 2 maj 2024
Michael, thank you for your positive feedback about Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. It's gratifying to hear that your stay was enjoyable and we're excited to host you again.

10/10 Fantastiskt

Jovannis

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and quiet
Bodde här 2 nätter i april 2024
Svar från Customer Service 2 maj 2024
Jovannis, it's wonderful to hear that you found the Sonesta ES Suites San Francisco Airport Oyster Point Waterfront a serene and pleasant stay. We're glad you enjoyed your time with us and we hope to host you again in the near future.

6/10 Okej

Sarah

Reste med familjen
Well there was still hair in my sheets, bed was very uncomfortable, had to walk a ways to get to my room after getting off the elevator, kept getting lost, fyi my fault for not reading the signs. the only plus was pool and Jacuzzi but could have been a little cleaner. The pool was heated and Jacuzzi had a decent flow of jets. The breakfast bar was basic, but I wish they would have at least had more options. Also they make you pay for parking. The pool and Jacuzzi didn't open till 10am so we didn't get to enjoy it after breakfast like we like. Had to request a later checkout just to enjoy the pool since the day before we didn't have time.
Bodde här 1 natt i april 2024
Svar från Customer Service 29 apr. 2024
Sarah, we're sorry to hear about the inconveniences you experienced during your stay, including finding the way to your room and the cleanliness of the bedding and pool area. Regarding breakfast, we're pleased to share that we've recently initiated a new breakfast program providing a wider range of options, such as personalized pancakes at our Griddle station. Concerning the late opening of the pool area, we appreciate your feedback and will consider it for potential adjustments in the future. On another note, we have completed a comprehensive renovation which greatly upgraded our accommodations. We would be thrilled to have you back for a better experience.

10/10 Fantastiskt

Paul

Reste med familjen
Gillade: Renlighet och bekvämligheter
Very nice
Bodde här 2 nätter i april 2024
Svar från Customer Service 29 apr. 2024
Paul, thank you for your succinct yet delightful review. The team at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront appreciates your feedback and is thrilled to hear that you enjoyed your stay. We look forward to welcoming you back in the future!

2/10 Väldigt dåligt

Blerina

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
The property was really great and the breakfast was really great too. The only thing that would not make me want to stay there again was the fact that there was never a manager on duty when you needed one and the front staff refused to call them when they could not assist you. They also did not offer daily cleaning and you had to go down to front desk if you needed extra towels or anything else.
Bodde här 2 nätter i april 2024
Svar från Customer Service 27 apr. 2024
Blerina, it's troubling to hear about the challenges involving our team members and daily cleaning services. We do operate with a fluid management system to ensure there's always someone available to help. As for additional room supplies, they are always available upon request for your convenience. Your feedback will be shared with our team for improvements. On a different note, we're delighted to hear that you appreciated the property and enjoyed our new Sonesta ES Suites Breakfast Program, especially the Awake station with a range of hot beverages. We sincerely hope that you'd consider staying with us again so that we can provide the quality service you deserve and showcase our brand new renovations.

10/10 Fantastiskt

Rommel

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good place to stay.
Bodde här 1 natt i april 2024
Svar från Customer Service 23 apr. 2024
Rommel, we're thrilled you found the recent stay at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront enjoyable. We appreciate your succinct review and encouragement. We hope to welcome you back soon, possibly for a taste of our new breakfast experience!

10/10 Fantastiskt

Ada, San Bruno

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had a group of teens with me and the staff was very accommodating. Overall a great stay.
Bodde här 1 natt i april 2024
Svar från Customer Service 17 apr. 2024
Ada, we're thrilled to know that your group had a fantastic stay at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We appreciate your recognizing how our team members extended their hospitality to make the young guests feel welcome. We look forward to hosting you again for another satisfying stay.

10/10 Fantastiskt

Angelica

Reste med familjen
Gillade: Bekvämligheter
It was a nice place, good breakfast and have beautiful outside view
Bodde här 2 nätter i april 2024
Svar från Customer Service 12 apr. 2024
Angelica, it's great to hear you enjoyed your stay at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We're thrilled you liked our fresh, renovated space and appreciated the scenic views. Keeping in mind your positive comments about breakfast, we're excited to let you know about our enhanced breakfast program which includes various stations, including the Griddle station. Here, guests can create delicious custom pancakes with a variety of toppings. We hope to welcome you back soon to enjoy all that's new.

10/10 Fantastiskt

Charles

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Front desk staff were very friendly and helpful.
Bodde här 2 nätter i april 2024
Svar från Customer Service 10 apr. 2024
Charles, thank you for your review. We're delighted that you found our team members at the front desk both friendly and helpful. At Sonesta ES Suites San Francisco Airport Oyster Point Waterfront, we believe that warm and caring service is key to a memorable stay. We hope to see you back soon!

2/10 Väldigt dåligt

Yi, BOTHELL

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Never had such awful check-in experience.
Bodde här 2 nätter i april 2024
Svar från Customer Service 13 apr. 2024
Yi, we regret to hear your initial encounter at the hotel did not meet expectations. It's important for us that guests feel welcomed right from the start. We've taken note of your comment and will be addressing it internally. We're certain a return visit would provide you with a smoother experience, particularly since we've recently completed a series of renovations to enhance guest comfort.

10/10 Fantastiskt

Sonya

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Customer Service 6 apr. 2024
Sonya, thank you for your excellent 5-star review. We're thrilled to see you enjoyed your stay at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We hope you had a chance to experience our recently renovated interiors that blend comfort and modern style, and relished in our updated Sonesta ES Suites Breakfast Program! We eagerly look forward to welcoming you back for another exceptional stay.

10/10 Fantastiskt

Shawn

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The bay trail and bay are literally feet away. Great place if you have pets there very accommodating and beautiful area for walks. We tend to take are dogs out at strange hours and you will see others doing the same at 3am. The great thing about that is we’ve always felt safe.
Bodde här 1 natt i mars 2024
Svar från Customer Service 2 apr. 2024
Shawn, we're delighted that you and your pets enjoyed the serene ambiance at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. It also brings us joy to know that you felt secure even during late-night walks. Thank you for the perfect rating! We hope to welcome you back soon!

8/10 Bra

Tami

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The two bedroom option was very convenient. There was a weird smell in both bathrooms.
Bodde här 2 nätter i mars 2024
Svar från Customer Service 1 apr. 2024
Tami, we appreciate your kind words about the convenience of our two-bedroom option in Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We understand there was an unusual odor in the bathrooms, for which we highly regret any discomfort caused. Since your visit, we have completed a comprehensive renovation, refreshing all aspects of our facilities, including the bathrooms and our breakfast offerings that include the Baked station that offers options like toast, English muffins, bagels, and blueberry muffins with a choice of spreads like peanut butter, jellies, butter, and cream cheese. We hope you will return to experience the newly enhanced hotel. Thank you for taking the time to provide your feedback.

10/10 Fantastiskt

Anjali

Bodde här 6 nätter i mars 2024
Svar från Customer Service 20 apr. 2024
Anjali, thank you for your ideal rating! The team at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront appreciates your support. We're thrilled you enjoyed your experience with us and hope to welcome you back soon.

10/10 Fantastiskt

Michelle

Gillade: Renlighet
Love it all
Bodde här 2 nätter i mars 2024
Svar från Customer Service 27 mars 2024
Michelle, it's wonderful to hear you had a great experience at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We are delighted you enjoyed our newly renovated spaces. Our team is certainly looking forward to welcoming you back in future.

10/10 Fantastiskt

Kyle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were not on the property very much for our stay but when we were it was great. The pool and hot tub were a great temperature, the breakfast was adequate with a large room to eat in. The room itself was clean, spacious, and worked out great for what we needed. The only thing we didn’t love was that the room is not cleaned unless you ask for it to be but that was all right. Overall, I would definitely recommend this place.
Svar från Customer Service 27 mars 2024
Kyle, it's great to hear that you enjoyed your time at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront, particularly the pool area and the spaciousness of your room. Your feedback regarding daily room cleaning has been noted. Also, we're excited to share our new Sonesta ES Suites Breakfast Program on your next visit, featuring many enhanced offerings like the 'Grains station' for a more wholesome start to your day. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay!

6/10 Okej

Richard

Gillade: Renlighet
I’ve stayed here on 2 occasions before. This time was disappointing. My room wasn’t ready at 4pm, it obviously looks like they were short on staff because of all the remnants of checked out guests that were still in the hall when I checked in. The WiFi was weak and kept buffering. The view of the cove made up for my disappointment.
Bodde här 4 nätter i mars 2024
Svar från Customer Service 26 mars 2024
Richard, regretfully, it seems your recent stay fell short of meeting your expectations. Apologies for any inconvenience experienced with the readiness of your room and the WiFi performance. It's heartening, at least, to know that the cove view helped balance your experience to some extent. We've recently renovated the entire property to enhance the guest experience. We also have a delightful new breakfast programme, which includes a variety of fresh and customisable options at different stations for our guests. If you choose to return, we believe you'd enjoy these upgrades.

4/10 Dåligt

Borys

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
no cleaning service, no deposit box, no screen on windows, too loud fans
Bodde här 4 nätter i mars 2024
Svar från Customer Service 25 mars 2024
Borys, we're sorry to hear about the issues you experienced during your stay. We apologize for any inconvenience regarding the housekeeping service and the lack of certain amenities in the room. We're committed to addressing these areas, and we use valuable feedback like yours to improve our services.We want to share that the hotel has just gone through a significant renovation, and we believe that these improvements will provide our guests a better experience. Additionally, we've launched an exciting new breakfast program that offers a wide variety of breakfast items. One of the highlights of this program is the Awake station - providing an array of hot beverages for a comforting start to your day.We appreciate your review and we hope that you would consider staying with us again, to savor all the new experiences at our property.

6/10 Okej

Anuj

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Average stay. Pool and hot tub was not working when we stayed, so that was disappointing. Standard breakfast, scrambled eggs, sausage, pancakes, breads and bagels. Property is clean and staff was nice.
Bodde här 4 nätter i mars 2024
Svar från Customer Service 24 mars 2024
Anuj, apologies for the inconvenience with the pool and hot tub. Rest assured, our team members continuously strive to maintain the highest standards at all amenities. On a positive note, we're glad you found our property to be welcoming and our colleagues amicable. We're thrilled to introduce our new Sonesta ES Suites Breakfast Program. You can start your day with delicious offerings from our Awake station, serving a variety of hot beverages. Your feedback is valuable to us and we'd be delighted to welcome you back to experience the upgraded amenities.

10/10 Fantastiskt

Betty

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Customer Service 19 mars 2024
Betty, the Sonesta ES Suites San Francisco Airport Oyster Point Waterfront thanks you for your excellent rating. We hope to welcome you back in the future, potentially to experience our revamped aesthetic and indulge in our all-new Sonesta ES Suites Breakfast Program. It includes various stations, catering to a broad range of tastes including the Griddles station where guests can personalize their pancakes! Thank you for staying with us.

4/10 Dåligt

Bridgette

Reste med familjen
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Didn't like i ask for a room with full kitchen handicap accessible for a birthday function for my sister and brother in law. With a fire place. there was no full kitchen, no fire place, the dishwasher was broke, no oven so we weren't able to cook as plan, the windows in one the rooms would not close, open the iron board it would not close, saw a roach in one of the bathrooms.
Bodde här 1 natt i mars 2024
Svar från Customer Service 13 mars 2024
Bridgette, it's clear your recent stay did not meet your expectations, particularly in relation to room features and general maintenance. Please be aware that we have just completed a full hotel transformation and updates have been made throughout. Our team are always available to address any unforeseen issues and we're sincerely regretful they weren't brought to their attention during your visit. We encourage everyone to try our updated Sonesta ES Breakfast Program, designed to offer diverse tastes and preferences — like our Griddle station that lets guests customize their pancakes with a variety of delectable toppings. We hope you give us another opportunity to welcome you and meet your expectations.

2/10 Väldigt dåligt

Elizabeth, brooklyn

Gillade inte: Renlighet och personal och service
The bathroom and the refrigerator had Hair in them!!!! The refrigerator also had brown stains in it. .the refrigerator motor was LOUD!! It woke us up 3am Jsmh .the front desk wasn’t as helpful or had urgency with fixing any of the issues .and bathroom sink was clogged but one thing we did like was the bed it was comfortable.
Bodde här 4 nätter i februari 2024
Svar från Customer Service 28 feb. 2024
Elizabeth, we regret to hear about the issues you encountered with the cleanliness and the operations of certain amenities during your stay. We understand that our team could have responded more effectively to your concerns. Despite these shortcomings, we are glad you found comfort in our beds. Please note that we recently underwent a complete renovation, which includes updated features that we believe will greatly enhance your stay. It would be our pleasure to welcome you back to experience these improvements firsthand.Additionally, we'd like to share a noteworthy update about our breakfast offerings. As a part of the new Sonesta ES Suites breakfast program, we now offer an 'Awake station' providing a variety of hot beverages, along with different breakfast stations, to make your mornings deliciously delightful. Thank you for your feedback and we hope to have the opportunity to serve you better in the future.

8/10 Bra

Reina

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Everything thing was good, and wished I clucks give it 5 stars, but when you drive from Sacramento and arrive and your room is not ready by the check in time is unexceptionable. Had a sweet 16 to attend too, so that was an inconvenience.
Bodde här 1 natt i februari 2024
Svar från Customer Service 26 feb. 2024
Reina, thank you for sharing your experiences. We apologize for any inconvenience due to the delay in making your room available. We certainly understand how crucial timely check-ins are and assure you that such an event isn't reflective of our usual standards. On a more positive note, Sonesta ES Suites San Francisco Airport Oyster Point Waterfront is thrilled to share that we've just completed a complete renovation! We're excited to invite you back for an even better experience. Thank you for your understanding and we hope to see you again soon.

8/10 Bra

Cindia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Okay. Not really clean. Found an Oreo on floor in bedroom so probably not vacuumed. Halls and elevator smelled like cigarettes and weed. Very good price. Big rooms comfortable beds. At check in we weren’t told anything about wifi or breakfast had to look it up. Breakfast had little options.
Bodde här 1 natt i februari 2024
Svar från Customer Service 25 feb. 2024
Cindia, thank you for your valuable feedback. It's disheartening to hear there were cleanliness issues during your stay and that the elevator and hallways smells cigarettes and weed since the hotel is 100% nonsmoking facility), which we take very seriously. Rest assured; we are addressing these remarks with our dedicated team members. We are pleased to hear you found our room size and bed comfort to your liking. Regarding breakfast, we've recently launched a new-labeled Sonesta ES Suites Breakfast Program, including a number of different stations, like our Grains station where guests can find a variety of grains and toppings for a delightful and well-balanced meal. We assure you our commitment to providing friendly and informative check-in experiences, including all necessary information about Wi-Fi and breakfast offerings. We'd love to invite you back to experience our just completed whole-hotel renovation, where you should see our dedication to improvement in every corner.

10/10 Fantastiskt

Gary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great breakfast and staff, 2 bedroom was convenient
Bodde här 2 nätter i februari 2024
Svar från Customer Service 24 feb. 2024
Gary, we're thrilled to hear that you appreciated the breakfast and our team at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. Our two-bedroom accommodation certainly adds an element of convenience for our guests. On your next visit, we would love for you to experience our newly renovated spaces. We hope to have you back soon!

10/10 Fantastiskt

Eligio A., orange

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice little grass path/area for my 10 month old chihuahua. She really enjoyed the bay view resembles a sit in " the park" only upgraded, with such a beautiful view, especially at sunrise.
Bodde här 3 nätter i februari 2024
Svar från Customer Service 19 feb. 2024
Eligio, we're thrilled to hear that your furry companion enjoyed the outdoor area and view at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront! Waking up to a beautiful sunrise certainly adds a distinctive charm to one's stay. Please do visit again when you're in the area. We'd love the opportunity to share more picturesque views and delightful experiences with both of you.

4/10 Dåligt

Brooke

Reste med sin partner
Gillade inte: Renlighet och personal och service
Please see previous review
Bodde här 4 nätter i februari 2024
Svar från Customer Service 16 feb. 2024
Brooke, we noted your rating and it prompts us to consider areas where improvements can be made. Experience matters a great deal to us and your feedback is valuable in ensuring the standard of future stays. We're committed to enhancing our service and hope you're open to giving us another chance in the future.

10/10 Fantastiskt

randy

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great except the people above me. There was a kid or a run at all hours of the night
Bodde här 3 nätter i januari 2024
Svar från Customer Service 8 feb. 2024
Randy, it's great to hear that your overall experience was positive. However, we regret to hear about your disturbance from other guests. Steps have been taken to ensure all visitors enjoy their stay to the fullest. We're excited to invite you back to experience the significant changes that the Sonesta ES Suites San Francisco Airport Oyster Point Waterfront has undergone, like our recent renovation and improved breakfast offerings. Thank you for your feedback.

2/10 Väldigt dåligt

Aiden

Bodde här 4 nätter i januari 2024
Svar från Customer Service 2 feb. 2024
Aiden, we're sorry to hear your experience didn't meet your expectations. Each guest's satisfaction is our priority. We have recently undergone an extensive renovation and have also introduced a revamped breakfast program. If you decide to give us another chance, we're confident that you will see significant improvements.

4/10 Dåligt

Teddy

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Room not ready at check in. Was given another room, but it was damaged. Tried 3rd room but did not get view I had originally book. Only one remote for 2 tv’s. Breakfast was good. But short hours. Need to make them longer.
Svar från Customer Service 30 jan. 2024
Teddy, it's regrettable that you faced challenges during check-in and that your room didn't meet your expectations. We've noted your concern with the TV remotes and the allocated view. We also acknowledge your feedback about extending the operating hours of our breakfast service. On a positive note, we have recently culminated a complete hotel renovation and launched our Sonesta ES Suites Breakfast Program, which entails fresh, varied choices such as our Grains station. We would love to have you back to experience better service and a more pleasing stay.

8/10 Bra

Guadalupe

Reste med familjen
Gillade: Renlighet och personal och service
Very easy to check in and out. Staff very helpful. Great location. Pleased with cleanliness.
Bodde här 2 nätter i januari 2024
Svar från Customer Service 23 jan. 2024
Guadalupe, your lovely feedback is appreciated. At Sonesta ES Suites San Francisco Airport Oyster Point Waterfront, we're thrilled that you found our team members helpful and the check-in/out process efficient. Cleanliness is indeed one of our top priorities, and we're glad to hear that this met your expectations, just as our location did. We hope to welcome you back soon!

8/10 Bra

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stayed overnight between flights. Room was large and had everything we needed. Airport shuttle was very nice and driver very helpful.
Bodde här 1 natt i januari 2024
Svar från Customer Service 16 jan. 2024
Michael, thank you for staying at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We're pleased that you enjoyed the spaciousness of our rooms as well as our airport shuttle service. We believe that our team members strive to provide excellent service. We hope to welcome you back soon.

10/10 Fantastiskt

Guadalupe

Bodde här 4 nätter i januari 2024
Svar från Customer Service 3 feb. 2024
Guadalupe, we're thrilled to hear that your experience at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront was a great one. We've recently completed a comprehensive renovation, and we're glad you've had the chance to enjoy it. Regardless of whether you sampled our new breakfast program, we hope you'll return to explore the variety of stations, like our Grains station with its selection of nutritious toppings. Thank you for choosing us and we look forward to welcoming you back.

2/10 Väldigt dåligt

Daniela

Gillade inte: Personal och service
Bodde här 3 nätter i januari 2024
Svar från Customer Service 14 jan. 2024
Thank you for sharing your feedback, Daniela.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

6/10 Okej

Ruiqi

Affärsresenär, Reste med familjen
Bodde här 1 natt i januari 2024
Svar från Customer Service 13 jan. 2024
Ruiqi, we appreciate your feedback and your neutral rating has been noted. Nonetheless, we're excited to let guests like you know that we've completed a full renovation and also rolled out a new breakfast program. We would welcome the opportunity to enhance your experience with these features. Thank you for staying with us. We look forward to having another chance to better serve you next time.

10/10 Fantastiskt

Andrew, Menlo Park

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Customer Service 13 jan. 2024
Andrew, thank you for giving Sonesta ES Suites San Francisco Airport Oyster Point Waterfront a high rating. It highlights the fruits of our recent renovation. We're looking forward to welcoming you back.

10/10 Fantastiskt

Cassandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Customer Service 13 jan. 2024
Cassandra, thank you for taking the time to gift Sonesta ES Suites San Francisco Airport Oyster Point Waterfront with your 5-star rating. Your feedback helps us maintain our high standards and continue to provide a pleasant experience for all guests. Looking forward to your future visits and a chance for you to discover the newly renovated aesthetics and the unique Sonesta ES Suites Breakfast Program!

10/10 Fantastiskt

KYU YOUNG

Reste med familjen
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2023
Svar från Customer Service 4 jan. 2024
Kyu, thank you for your perfect rating of Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. It is gratifying to know that you had an enjoyable experience with us. We hope you had the chance to experience our newly renovated spaces and try our refreshed breakfast selection on your visit. We look forward to welcoming you back for your future stays.

10/10 Fantastiskt

Ying

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Kitchen is good, good for the family
Bodde här 5 nätter i december 2023
Svar från Customer Service 13 jan. 2024
Ying, we appreciate your lovely comments, and we're delighted to learn that you found our kitchen facilities at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront to be beneficial for your family's needs. We trust you had a cherished stay and we hope to welcome you back in the future.

10/10 Fantastiskt

Rezinka

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I liked the suite we booked complete with the basic kitchen amenities
Svar från Customer Service 8 feb. 2024
Rezinka, it's fantastic to hear about your positive experience at Sonesta ES Suites San Francisco Airport Oyster Point Waterfront. We're pleased that the suite along with its basic kitchen amenities met your expectations. Looking forward to welcoming you back for another enjoyable stay.

8/10 Bra

Robert

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stop charging a ridiculous amount to park. Next time I’ll take that extra amount per day! and calculate into the room cost. I know I’ll find a better place that includes parking (as it should) into the room cost.
Bodde här 1 natt i december 2023
Svar från Customer Service 29 dec. 2023
Robert, thank you for your feedback. We appreciate the time you've taken to point out the aspects of your stay that could be improved. Parking is an essential part of the travel experience, and we understand where you're coming from. We are continuously exploring ways to enhance our guests' experience, and your feedback plays a pivotal role. Nonetheless, we hope you will consider coming back to experience our newly renovated premises, and taste our amazing breakfast offerings like our freshly baked goods at our Bake station. Your reconsideration is much appreciated.