Exteriör

Recensioner av The Westin St. Francis San Francisco on Union Square

4.5 out of 5
The Westin St. Francis San Francisco on Union Square
335 Powell Street, San Francisco, CA

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 1754 av 2683 recensioner" "
8 - Bra i betyg. 528 av 2683 recensioner" "
6 - Okej i betyg. 206 av 2683 recensioner" "
4 - Dåligt i betyg. 104 av 2683 recensioner" "
2 - Väldigt dåligt i betyg. 91 av 2683 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Borje

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Iconic!
A classic hotel positioned well near many good restaurants and shops. Its age might be the reason we did not find any ventilation in the bathroom. Not a big problem unless you shower frequently. The beds were also a bit old and not the most comfortable we have experienced during our trip. Else great atmosphere, beautiful decorations and very professional and nice staff!
Bodde här 5 nätter i oktober 2023
Svar från S 24 okt. 2023
Thank you for your review! We are happy you found our atmosphere great, enjoyed our beautiful decorations, and found our staff service to be nice and professional. We appreciate your feedback on our rooms. We hope to see you again soon.

4/10 Dåligt

Fredrik

Affärsresenär
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Unpleasant staff at check in. 25USD in a totally unmotivated service charge that is supposed to be used towards breakfast or similar. Which is half of what the breakfast buffet cost..
Bodde här 2 nätter i juni 2023
Svar från S 30 juni 2023
Hello,Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and we sincerely apologize for failing to meet your expectations.We hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Fantastiskt

Ove

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2022
Svar från The Westin St. Francis Team 14 dec. 2022
Dear Ove,Thank you for your excellent review of The Westin St. Francis. We look forward to welcoming you back again soon.

8/10 Bra

Fredrik

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great location, good gym and ok prices.
Bodde här 2 nätter i juni 2022
Svar från E 10 juni 2022
thank you for the review and feedback!

6/10 Okej

Kaspar

Affärsresenär
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2021
Svar från E 24 apr. 2022
thank you for the review!

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2022
Svar från E 30 mars 2022
thank you for the review!

8/10 Bra

Sofia

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Central location
Good location, clean room but poor daylight access in room.
Bodde här 2 nätter i november 2021
Svar från E 15 nov. 2021
thank you for the review. We are happy to hear you enjoyed our good location and clean room! We have several different room categories and a room with views provides more daylight.

8/10 Bra

MANABU

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
コンシェルジュのジェフがとても親切に目的地への案内をしてくれ、チケットの取り方を教えてくれた。
Bodde här 3 nätter i april 2024

6/10 Okej

Michael

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The building itself was very well kept and the staff were fantastic and very attentive. The individual hotel room was small but we try to keep in mind this is a major city so space can be limited, but it was a really small room. Also, the water temperature was weak when it came to hot water. Location was good to get everywhere we needed to in the city.
Bodde här 2 nätter i april 2024
Svar från S 1 maj 2024
Hello and thank you for your kind words about our fantastic and very attentive staff and the maintenance of our building! We appreciate your bringing to our attention the issue with the water temperature. Rest assured; our engineering team has begun investigating immediately. Thank you for your patience and we hope to see you again the next time you visit San Francisco!

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property itself was stunning. The staff were very friendly and pleasant. The entire hotel was clean and well kept. The room was beautiful. The area around the hotel was rough. Construction everywhere and the homeless population was to the extent it felt unsafe to walk around. We witnessed a women drop her pants and defecate right out front in between two cars. Again properly beautiful but just watch your surroundings when not on the property itself.
Bodde här 3 nätter i april 2024
Svar från S 30 apr. 2024
Hello and thank you for your 5/5 rating! We are thrilled you enjoyed our stunning property with our very friendly staff service and cleanliness. We are sorry to hear about your experience in our surrounding areas. We hope to welcome you back for another stay in our beautiful rooms once our renovations are complete!

10/10 Fantastiskt

Kymberly, Marina del Rey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What can I say about our fave SF property? Best location to amazing dining and shopping and this time the property was decked out in cherry blossoms! We were greeted by Luis who I have to say was absolutely beyond belief! Never had a welcome like what he provided! Then Jeff, our stellar concierge ..wow! These two are worth more than we can express!! Thank you for another memorable experience and we can’t wait to visit again soon
Bodde här 2 nätter i april 2024
Svar från S 30 apr. 2024
Hello and thank you for your glowing review! We truly appreciate your kind words about our associates Jeff and Luis. We will be sure to acknowledge their efforts in our company newsletter. We are looking forward to your next visit!

10/10 Fantastiskt

Emilie

Gillade: Renlighet och boendets skick och faciliteter
I lost my earpods apple and i search it via my mobile app find my device and it pointed me to westin , and so i called :( unfortunately the lost and found department told me nothing was reported , but my app “ find my device “ pointing me to Westin .
Bodde här 1 natt i april 2024
Svar från S 29 apr. 2024
Hello and thank you for your review. We are sorry to hear you are unable to locate your air pods. Rest assured; our Loss Prevention team has been notified and will begin searching immediately. We truly appreciate your patience.

10/10 Fantastiskt

Debra

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 2 nätter i april 2024
Svar från S 29 apr. 2024
Thank you for your great review!

10/10 Fantastiskt

Janice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I love staying on Union Square in SF.
Bodde här 2 nätter i april 2024
Svar från S 29 apr. 2024
Hello and thank you for your review! We hope to host you again the next time you visit San Francisco.

10/10 Fantastiskt

jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Staff was extremely nice and very accommodating!!! I will definitely visit again❤️
Bodde här 2 nätter i april 2024
Svar från S 29 apr. 2024
Thank you for your kind review of our extremely nice and very accommodating staff service! We look forward to your next visit to San Francisco.

6/10 Okej

Renee

Reste med familjen
Gillade: Bekvämligheter
Paid for the upgraded room; corner room with a view. Room was dirty with dirty spots on the bathroom floor and no shower cap. Dirty coffee rings on the coffee bar. :(
Bodde här 1 natt i april 2024
Svar från S 29 apr. 2024
Hello and thank you for your feedback. These matters have been addressed immediately with the respective departments. We truly apologize for the inconvenience caused.

10/10 Fantastiskt

Edita

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från S 22 apr. 2024
Thank you for your 5/5 rating!

10/10 Fantastiskt

Victor

Bodde här 1 natt i april 2024
Svar från S 22 apr. 2024
Thank you for your 5/5 rating!

10/10 Fantastiskt

Sandy

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful hotel! Great amenities and walkable to the areas I needed.
Bodde här 1 natt i april 2024
Svar från S 18 apr. 2024
Thank you for your great review! We hope you visit us again soon.

10/10 Fantastiskt

Stefanie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We loved this hotel and the location. Upon checking in we were given complimentary steel water bottles, two passes for the cable bar, and two passes for a bike rental These were a pleasant surprise and we still use our water bottles all the time! The concierge was helpful and we enjoyed our stay. The room was clean, quiet and comfortable. All you can ask for in a hotel room!
Bodde här 2 nätter i januari 2024
Svar från S 17 apr. 2024
Hello and thank you for your glowing review! We are thrilled to hear you enjoyed your time with us. We hope to welcome you back for another quiet and comfortable stay the next time you visit San Francisco.

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great room and staff
Bodde här 1 natt i april 2024
Svar från S 15 apr. 2024
Thank you for great review of our rooms and staff service! We hope to see you again soon.

10/10 Fantastiskt

Scott

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No additional comments
Bodde här 3 nätter i april 2024
Svar från S 15 apr. 2024
Thank you for your 5/5 rating!

10/10 Fantastiskt

Alice

Gillade: Bekvämligheter
Nice staff. We really enjoy the city view and the $30 food voucher is another plus.
Bodde här 1 natt i april 2024
Svar från S 15 apr. 2024
Thank you for your great review! We are thrilled you were pleased with our staff service, and you found our destination fee helpful. We hope to see you again soon.

10/10 Fantastiskt

LAURA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful.
Bodde här 1 natt i april 2024
Svar från S 15 apr. 2024
Thank you for your beautiful review! We hope to see you again soon.

10/10 Fantastiskt

Jeannie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were fantastic. Shoutout to Carlie at the front desk and Jeff, the concierge. Thank you for making our stay memorable!
Bodde här 6 nätter i april 2024
Svar från S 15 apr. 2024
Thank you for your kind words about our staff, especially Jeff and Carly! We hope to welcome you back the next time you visit San Francisco.

8/10 Bra

Michael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från S 15 apr. 2024
Thank you for great rating!

6/10 Okej

Ryan, Chesterfield

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Property was under construction. Workers were picketing out front. Hotel seemed aged. Temperature in public areas was cold. Spa was closed. Staff was helpful and attentive. Views were good. Room service was good. Breakfast buffet was good, but an omelette bar would have been better. Out of stock in aluminum water containers to reduce plastic bottles. Pricing seemed a bit high. Surrounding area was so-so compared to previous visits.
Bodde här 3 nätter i april 2024
Svar från S 12 apr. 2024
Hello and thank you for your feedback. We will use your comments to help us focus on areas of improvement going forward. We hope to welcome you back once our renovations are complete!

8/10 Bra

Karla

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
David at the concierge made our stay extra special. Extremely helpful, he’s an assist to the hotel.
Bodde här 4 nätter i april 2024
Svar från S 9 apr. 2024
Hello and thank you for your kind words about our associate David! We hope to see you again soon.

8/10 Bra

Eileen

Gillade: Personal och service och boendets skick och faciliteter
Check in was quick and easy. Jason was a great help with lots of insight for the area
Bodde här 1 natt i april 2024
Svar från S 8 apr. 2024
Thank you for your great review and your kind words about our associate Jason. We hope to welcome you back soon!

10/10 Fantastiskt

Marian

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at check in was very helpful and pleasant.
Bodde här 1 natt i april 2024
Svar från S 8 apr. 2024
Hello and thank you for your review! We are thrilled to hear that you enjoyed our helpful and pleasant staff service, and we hope to welcome you back the next time you visit San Francisco.

4/10 Dåligt

Carlos

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från S 9 apr. 2024
Thank you for your feedback.

4/10 Dåligt

Christian

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Bodde här 2 nätter i mars 2024
Svar från S 8 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

Heidi, Wenatchee

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Our stay here was awesome. The concierge was thoroughly knowledgeable and so much fun to talk to.
Bodde här 1 natt i april 2024
Svar från S 5 apr. 2024
Thank you for your great review! We are thrilled you enjoyed our staff service, and we hope to welcome you back again soon for another awesome visit.

10/10 Fantastiskt

MaryBeth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful lobby, clean and well-appointed rooms. Great lobby cafe.
Bodde här 2 nätter i mars 2024
Svar från S 5 apr. 2024
Thank you for your great review! We are thrilled you enjoyed dining at Cafe Rito and hope you were able to try items from our new lunch menu. We hope to see you again soon!

10/10 Fantastiskt

Geraldine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly helpful staff. Great views of the city.
Bodde här 1 natt i april 2024
Svar från S 4 apr. 2024
Thank you for your great review, and we appreciate your kind words about our friendly and helpful staff! We hope to welcome you back soon.

10/10 Fantastiskt

Stéphanie

Bodde här 6 nätter i mars 2024
Svar från S 5 apr. 2024
Thank you for your 5/5 rating!

6/10 Okej

James

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Bodde här 1 natt i mars 2024
Svar från S 4 apr. 2024
Thank you for your feedback.

10/10 Fantastiskt

Isabelle

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect location.
Bodde här 6 nätter i mars 2024
Svar från S 4 apr. 2024
We are thrilled you enjoyed our location! Thank you for your review.

10/10 Fantastiskt

David

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay
Bodde här 1 natt i mars 2024
Svar från S 1 apr. 2024
Thank you for your great review! We hope to see you again soon.

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
What a wonderful experience! The St. Francis is an historic property centrally located in Union Square with super easy access to public transportation (to and from the airports), shopping, sightseeing, restaurants in every price range, and SF's famous cable cars. Our stay included a $25 daily food and beverage credit; bike rentals; 2 cable car tickets; and free bottled water or free refillable stainless steel water bottles. The staff is gracious and very helpful - from check in to check out! Highly recommended!
Bodde här 3 nätter i mars 2024
Svar från S 1 apr. 2024
Thank you for your great review! We are thrilled you enjoyed a wonderful experience with us in San Francisco. We truly appreciate your high recommendations.

10/10 Fantastiskt

Olger GARRO

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
High class service! Great experience!
Bodde här 3 nätter i mars 2024
Svar från S 1 apr. 2024
Thank you for your great review! We hope to welcome you back soon.

8/10 Bra

Celica

Bodde här 2 nätter i mars 2024
Svar från S 1 apr. 2024
Thank you for your great rating!

10/10 Fantastiskt

Rosanna

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Absolutely loved this Westin Hotel and we would stay there again !
Bodde här 3 nätter i mars 2024
Svar från S 28 mars 2024
Hello and thank you for your great review! We are looking forward to hosting you again.

8/10 Bra

Jagruti

Bodde här 1 natt i mars 2024
Svar från S 15 apr. 2024
Thank you for your great rating!

6/10 Okej

Mirsha, Ciudad de México

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
I expected more about this property. My check in process was terrible, I got a different room than the one I reserved and late afternoon. I have the feeling that if you reserve by Expedia you don´t have the same priority. They did not clean my room until I asked them. Windows were terribly unclean. Additional charges are not clear when you book. Location is convenient.
Bodde här 3 nätter i mars 2024
Svar från S 25 mars 2024
Thank you for your feedback. We sincerely apologize for the state of your room upon arrival, and that you were not given the room you reserved. We truly appreciate your patience and patronage.

10/10 Fantastiskt

Tanya, Ottawa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The two ladies who manage the morning breakfast cafe were fantastic!
Bodde här 7 nätter i mars 2024
Svar från S 25 mars 2024
Hello and thank you for your kind words! We will make sure to commend our ladies at Cafe Rito for their fantastic service.

4/10 Dåligt

Yarina

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Construction
Bodde här 4 nätter i mars 2024
Svar från S 22 mars 2024
Thank you for your feedback.

10/10 Fantastiskt

Joyce

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent service!
Bodde här 6 nätter i mars 2024
Svar från S 21 mars 2024
Thank you for your review! We hope to see you again soon.

10/10 Fantastiskt

Michael

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed for 5 nights. In our first day we were put in a small clean Older room that didn’t have a view of anything except a brick wall. Lucky the A/C went ou m out and we had to change rooms
Bodde här 5 nätter i mars 2024
Svar från S 18 mars 2024
Thank you for your review. We apologize for the inconvenience of the A/c, but we are delighted it worked out for the best. We truly appreciate your patience!

10/10 Fantastiskt

Maria Anamae

Gillade: Boendets skick och faciliteter
Always great place to go back to
Bodde här 1 natt i mars 2024
Svar från S 18 mars 2024
Thank you for your great review! We look forward to hosting you again the next time you are in San Francisco.