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Recensioner av Travelodge by Wyndham San Francisco Bay

2 out of 5
Travelodge by Wyndham San Francisco Bay
1450 Lombard St, San Francisco, CA

Recensioner

7,6

Bra

10 - Fantastiskt i betyg. 280 av 1000 recensioner" "
8 - Bra i betyg. 390 av 1000 recensioner" "
6 - Okej i betyg. 208 av 1000 recensioner" "
4 - Dåligt i betyg. 69 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 53 av 1000 recensioner" "

8,0/10

Renlighet

8,0/10

Personal och service

6,8/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

6/10 Okej

Felicia

It was ok, nothing more. Pretty outdated rooms with a weird smell. Biggest plus is that It's close to many tourist attractions, everything is within a 15-20 minute walk.
Bodde här 3 nätter i juli 2022

8/10 Bra

Per

Reste i grupp
Gillade: Renlighet och rummets bekvämlighet
Bra läge godkända rum
Bra rum, trång dusch. Läget bra med mycket inom 30 minuter promenad. Väg nära men ändå tyst. Bra frukostställen nära och även markets. Fisherman warf och även centrum på gångavstånd men smidigt med uber. Panties ladies mm inom 10 m med uber.
Bodde här 5 nätter i november 2021
Svar från Guest Experience Team 7 dec. 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Customer Care Team

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great
It was a great hotel for the price. Walking distance to fisherman’s wharf (10-15 min) and had great public transportation nearby. The room had a lot of space and was clean. The breakfast didn’t have a huge selection but it was sufficient
Bodde här 3 nätter i maj 2019
Svar från Guest Experience Manager 6 juni 2019
It pleases us immensely to know that you enjoyed your time with us so much. We very much appreciate your feedback, and we hope to see you again very soon! Best Regards, Customer Care Team

8/10 Bra

Liselotte

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i april 2019
Svar från Guest Experience Manager 23 apr. 2019
Hi Liselotte, We are pleased to note that you enjoyed your stay with us so much. We appreciate you taking the time to rate your stay, and we hope to welcome you back again if you are staying in this area again. Best Regards, Customer Care Team

6/10 Okej

Jeanette

Gillade: Personal och service
Familjeresa
Lyhört hotell Frukosten väldigt enkel o tråkig Trevlig personal
Bodde här 4 nätter i januari 2019
Svar från Guest Experience Manager 16 jan. 2019
Dear Jeanette, We were glad to hear that your stay with us was to your satisfaction. We only offer a complimentary continental breakfast, which traditionally is a limited breakfast offering but we do review our breakfast offerings regularly, and we will take your comments into consideration when next doing so. We enjoyed being your host and would love to do so again if your travels bring you back to the area. Best Regards, Customer Care Team

8/10 Bra

Jan

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 5 nätter i januari 2019
Svar från Guest Experience Manager 14 jan. 2019
Hi Jan, Many thanks for choosing to stay at our hotel recently, and for taking the time to rate your stay. We are pleased that you enjoyed your visit so much, and we hope to welcome you back when you next require accommodation in this area. Best Regards, Customer Care Team

6/10 Okej

Hans-Göran

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i januari 2019
Svar från Guest Experience Manager 14 jan. 2019
Hi Hans, Thank you for choosing to stay at our hotel recently, and for taking the time to rate your stay on this site. We are pleased to have provided you with a satisfactory stay, and we hope to do so again when you are next in town. Best Regards, Customer Care Team

8/10 Bra

Andreas

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i september 2018
Svar från Guest Experience Manager 11 okt. 2018
Dear Andreas, It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon. Best Regards, Customer Care Team

8/10 Bra

K

Gillade: Personal och service och rummets bekvämlighet
Mycket bra läge
Lugnt och bra läge, trevlig personal och en OK frukost. Vi bodde där i 8 dagar och det fungerade bra.
Bodde här 8 nätter i september 2018

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juni 2018
Svar från Allen 5 juli 2018
Thank you for your review!

6/10 Okej

Mikael

Svar från Allen 10 apr. 2018
Thank you for taking the time to leave a review.

6/10 Okej

Michael

Svar från allen 9 apr. 2018
Thank you for your review Michael.

8/10 Bra

Johan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Johan
Bra mellanklass-motell. Mycket bra frukost. Bra läge nära sevärdheter. Aningen trafikstört. Tyvärr en extra avgift för bilen. P-plats utanför dörren. Vänlig personal.
Bodde här 2 nätter i oktober 2017
Tack för din recension! Vi uppskattar din tid och ditt företag ... Vi hoppas att du kan stanna hos oss igen om dina resor tar dig tillbaka till staden!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i oktober 2017
Thank You!

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Bodde här 4 nätter i oktober 2017
I appreciate you leaving a review and staying with us!

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i augusti 2017
Thank you for your rating!

6/10 Okej

John

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was fine, clean and very handy for what we wanted. I don’t like having to pay extra to park the car, $25 for one night, no mention of it during booking the motel.
Bodde här 1 natt i april 2024
Svar från Customer Care Team 8 apr. 2024
Dear John, we're pleased to hear that you found our property clean and convenient for your needs. However, we apologize for any inconvenience caused by the parking fee. Your feedback is valuable to us, and we'll take it into consideration as we strive to enhance the guest experience. Our hotel administration has been notified of this matter accordingly. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see you and serve you better at Travelodge by Wyndham San Francisco Bay on your next visit!Best Regards,Customer Care Team

6/10 Okej

Günther

Bodde här 3 nätter i mars 2024
Svar från Customer Care Team 3 apr. 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Bra

Manuel, Portland

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Good place to stay for a couple days. Close to fisherman's warf many tourists attractions.
Bodde här 2 nätter i mars 2024
Svar från Customer Care Team 2 apr. 2024
Dear Manuel, thank you so much for taking the time to review your stay at Travelodge by Wyndham San Francisco Bay. We are aware that our convenient location provides our guests with the chance to explore tourist attractions in the city. We are glad to learn that this worked out perfectly for you, allowing you to truly enjoy what San Francisco offers, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards,Customer Care Team

6/10 Okej

Graham

Reste med sin partner
Gillade: Renlighet och personal och service
Very standard Traveloge. Decor looking tired and needing a refresh. However, the reception staff were friendly and the cleaning crew did a good job. Great location for the hop on hop off bus tour of San Francisco. Good downtown location.
Bodde här 2 nätter i mars 2024
Svar från Customer Care Team 2 apr. 2024
Dear Graham, thank you for choosing to stay with us and for sharing your feedback. We're glad that you found our staff friendly and our rooms clean, and that you were pleased with our convenient downtown location. We apologize for any inconvenience caused by the outdated decor, and we appreciate your understanding as we work to make improvements. Your feedback is important to us, and we'll use it to enhance the guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team

10/10 Fantastiskt

Joel

Bodde här 1 natt i mars 2024
Svar från Customer Care Team 8 apr. 2024
Hey Joel, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Travelodge by Wyndham San Francisco Bay!Best Regards,Customer Care Team

10/10 Fantastiskt

Alberto, Penitas

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
A good place to stay while visiting San Francisco.
Bodde här 2 nätter i mars 2024
Svar från Customer Care Team 21 mars 2024
Dear Alberto, we are delighted to know that you have the best review for us on your stay. We must provide a well-maintained, lovely space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Travelodge guest experience in San Francisco. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team

6/10 Okej

Mario

Bodde här 1 natt i februari 2024
Svar från Customer Care Team 21 mars 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Bra

Arturo

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Came here not knowing what to expect for an Inn but all of the employees were very friendly and helpful. Walls are somewhat thin so you can hear your neighbors next door but other than that overall it’s a good place. Great location, adjacent to all attractions, and a great Ramen shop just across the street.
Bodde här 2 nätter i februari 2024
Svar från Customer Care Team 27 feb. 2024
Dear Arturo, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our employees friendly and helpful. We apologize for any inconvenience caused by noise disturbances from neighboring rooms. Your comfort is important to us, and we'll look into ways to address this issue to ensure a more peaceful stay for our guests in the future. We're delighted that you enjoyed our convenient location and nearby attractions. It is lovely to hear our guests acknowledge the delight of choosing to stay with us, so we look forward to hosting you again and delivering a magnificent guest experience. Best Regards,Customer Care Team

10/10 Fantastiskt

Dawn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The people are super friendly.
Bodde här 1 natt i december 2023
Svar från Customer Care Team 22 feb. 2024
Hi Dawn, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our amenities and resources!Best Regards,Customer Care Team

8/10 Bra

Mylene

Gillade: Personal och service
Bodde här 3 nätter i februari 2024
Svar från Customer Care Team 14 feb. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Fantastiskt

Anais

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Manager let hs change rooms because we found hair in the bed. It was nice of him.
Bodde här 1 natt i februari 2024
Svar från Customer Care Team 9 feb. 2024
Dear Anais, thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the cleanliness issue in your initial room. We are pleased that our manager was able to accommodate your request to change rooms promptly. Providing exceptional service and ensuring our guests' comfort is our priority; your positive feedback about the resolution of this issue is greatly appreciated. We hope you decide to join us again so that we can give you a complete guest experience!Best Regards,Customer Care Team

2/10 Väldigt dåligt

Memory

Bodde här 1 natt i januari 2024
Svar från Customer Care Team 29 jan. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Bra

wesley

Gillade: Renlighet, personal och service och rummets bekvämlighet
The room had 2 doors for the bathroom. There was a toilet and sink in a little room that was so small that the door hit the counter before fully opening. The toilet was right beside a wall. The bath tub was in a separate room with no fan or maybe there was one that didn't work. Not sure. It had a heat lamp and those usually have fans. The handle was leaking water which I notified the desk of. The shower head was at chest level (I'm 6 ft 1.) so it was annoying to wash my hair. The heater/ac unit didn't work. I think the breaker was out because the gfi on the work wouldn't reset which usually means there's no power. Luckily it wasn't cold out or too hot. The pillows were flat but the bed was relatively comfortable. Floor was clean. Probably would stay again but I'd try something else first.
Bodde här 1 natt i januari 2024
Svar från Customer Care Team 1 feb. 2024
Dear Wesley, thank you for choosing our hotel for your recent stay, and we appreciate your detailed feedback. We apologize for the inconveniences you experienced during your visit, including issues with the bathroom, shower head, and the HVAC unit. Rest assured, we take your comments seriously, and our maintenance team will promptly handle these concerns to ensure a more comfortable experience for our guests. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back and provide a much-improved stay.Best Regards,Customer Care Team

10/10 Fantastiskt

Irene

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Customer Care Team 22 jan. 2024
Dear Irene, we are happy to have hosted you and served you well at Travelodge by Wyndham San Francisco Bay. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team

4/10 Dåligt

Sofia

Bodde här 1 natt i december 2023
Svar från Customer Care Team 9 jan. 2024
Dear Sofia, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards,Customer Care Team

10/10 Fantastiskt

Juan, Tijuana

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El trato del sr. Que atiende el lobby por la noche es muy bueno. Felicidades
Bodde här 4 nätter i december 2023
Svar från Customer Care Team 9 jan. 2024
Hi Juan, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and professional services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge San Francisco Bay with the finest of our amenities and resources!Best Regards,Customer Care Team

10/10 Fantastiskt

Felipe

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Customer Care Team 9 jan. 2024
Hey Felipe, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Travelodge San Francisco Bay!Best Regards,Customer Care Team

8/10 Bra

Oscar

Bodde här 2 nätter i december 2023
Svar från Customer Care Team 25 jan. 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Fantastiskt

Dorothy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Customer Care Team 13 dec. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Väldigt dåligt

Randell

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Young guy at front desk was rude, gave me a room with beds unmade, room was dirty.
Bodde här 4 nätter i november 2023
Svar från Customer Care Team 1 dec. 2023
Dear Randell, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions and front desk services were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Customer Care Team

8/10 Bra

Mayra

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room was big , it was clean and the area was really calm . Near to most places and safe. The service was good , people was polite and friendly.
Bodde här 1 natt i november 2023
Svar från Customer Care Team 20 nov. 2023
Dear Mayra, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean, spacious, convenient, and peaceful accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate and appreciate our courteous staff services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Travelodge by Wyndham San Francisco Bay on your next visit!Best Regards,Customer Care Team

10/10 Fantastiskt

MA CATALINA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super convenient and great location to enjoy the Golden Gate
Bodde här 1 natt i november 2023
Svar från Customer Care Team 14 nov. 2023
Dear Guest, thank you so much for taking the time to review your stay at Travelodge San Francisco Bay. We are aware that our convenient location provides our guests with the chance to explore tourist attractions in the city. We are glad to learn that this worked out perfectly for you, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards,Customer Care Team

10/10 Fantastiskt

Danielle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Customer Care Team 7 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bra

Tess, Union City

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean room, nice bed, not bad for basis accommodation. The $25 parking fee per day is kind of hefty, and availability is limited. Considering it is close to San Fransisco Fisherman Wharf area, where finding parking is difficult, the fee is still acceptable, but you should be aware if the before you book.
Bodde här 1 natt i november 2023
Svar från Customer Care Team 7 nov. 2023
Dear Tess, thank you for your review appreciating our accommodations and your understanding of our parking fee. Based on your feedback, we will continue to review our parking policies to ensure they are communicated clearly to our guests. We look forward to the opportunity to welcome you back for a more pleasant stay in the future.Best Regards,Customer Care Team

8/10 Bra

Gailline

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Customer Care Team 7 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Dåligt

Mesut

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Stark renovierungsbedürftig. Extrem laut (Fenster nicht isoliert - Straßenlärm, Wände sehr dünn - man hört permanent die Nachbarn, Decken sehr dünn - man hört jeden Schritt und Tritt von oben). Leider furchtbar! Personal war sehr freundlich!
Bodde här 3 nätter i oktober 2023
Svar från Customer Care Team 31 okt. 2023
Dear Mesut, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the noise disturbances marred your time with us. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards,Customer Care Team

8/10 Bra

Nicolas

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Bery good place to stay
Bodde här 7 nätter i oktober 2023
Svar från Customer Care Team 31 okt. 2023
Dear Nicolas, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Travelodge by Wyndham San Francisco Bay on your next visit!Best Regards,Customer Care Team

2/10 Väldigt dåligt

Robert

Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
I did not even go in! The place is run down looks to be a restaurant that used to be downstairs that is boarder up i went to travel lodge and rented a decent room! It appears that the only thing holding this fleabag hotel up is termites holding hands!
Bodde här 1 natt i oktober 2023
Svar från Front Desk 22 okt. 2023
Im sorry you had a bad experience at the other hotel Im glad you came and stayed at our travelodge. Thank you.

10/10 Fantastiskt

Suzanne

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Oct 2023, clean, off Lombard and VanNess made it easy to get anywhere. The BigBus drops off and on just down the street (3min walk), so we were able to leave the car and be gone all day.. clean rooms, nothing sketchy or suspicious. Did bed bug check and it was clean. Staff vere very friendly.
Bodde här 3 nätter i oktober 2023
Svar från Customer Care Team 18 okt. 2023
Dear Suzanne, we greatly appreciate your feedback and are delighted to hear that you had a positive experience during your stay. We would like to express our gratitude for your kind words about our clean rooms, friendly staff, and convenient location. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our facilities and resources!Best Regards,Customer Care Team

10/10 Fantastiskt

stephane

Bodde här 3 nätter i oktober 2023
Svar från Customer Care Team 17 okt. 2023
Dear Stephane, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our facilities and services!Best Regards,Customer Care Team

4/10 Dåligt

Delilah

Gillade inte: Personal och service
Bodde här 1 natt i oktober 2023
Svar från Customer Care Team 11 okt. 2023
Dear Delilah, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. We are sorry if any of our facilities or amenities were outdated or needed to be upgraded. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards,Customer Care Team

6/10 Okej

Anthony

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good position attentive staff (mostly)
Evening check in was disappointing as male attendant was not friendly at all, however stay was rescued next day by Lorette who was respectful, friendly, super helpful, listened to our wishes and worked with Magdalena and Carmen to clean our first room and move us to slightly better room with a small outdoor space. All three are huge assets to this Travelodge and we thank them for their customer service efforts.
Bodde här 3 nätter i september 2023
Svar från Customer Care Team 6 okt. 2023
Dear Anthony, we're grateful for your detailed feedback about your stay and the interactions with our staff. We apologize for the initial disappointment during check-in but are pleased to hear that Lorette, Magdalena, and Carmen were able to assist you and make your stay more enjoyable. We truly value their dedication to providing exceptional customer service, and we'll be sure to recognize their efforts. Your feedback is important, and we look forward to the opportunity to serve you even better in the future.Best Regards,Customer Care Team

8/10 Bra

Blaz

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We quite liked the the room in general. It was big enough, clean and the beds were comfortable. We liked the safe and the coffee machine. We missed a fridge a little and the bathroom was quite tight but still ok. We didn't like that our room (202) was right above the roof of the nearby restaurant with the big air con external unit. Luckily it didn't operate frequently as it was quite noisy even with the window closed. Maybe in the hotter days this could be a problem.
Bodde här 3 nätter i september 2023
Svar från Customer Care Team 3 okt. 2023
Dear Blaz, we're thrilled to hear you had a positive experience during your stay, enjoying the spacious and clean room, comfortable beds, and amenities like the safe and coffee machine. We apologize for the lack of a fridge, the small bathroom, and the noise from the nearby restaurant's air conditioning unit; we will investigate options to sort out the inconvenience caused by these issues. We realize that this was challenging for you, so we shall take all essential steps to look into these matters and rectify the situation without fail. We would be pleased to host you again when you arrive in San Francisco with a comfortable guest experience, undisturbed and worth every penny.Best Regards,Customer Care Team

8/10 Bra

Maurizio, Rapallo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Abbiamo ottenuto una camera con doppio matrimoniale molto spaziosa. Utile la presenza dell'ascensore. Leverei la moquette in camera. Manca il microonde. Prezzo forse sopra la media ma giustificato dalla posizione a distanza camminabile dai principali luoghi da visitare
Bodde här 4 nätter i september 2023
Svar från Customer Care Team 2 okt. 2023
Dear Maurizio, we're delighted to know that you enjoyed your spacious double room and convenient location. We have noted your feedback about the room amenities, and we will explore options for improvement. Your input helps us enhance the guest experience, and we look forward to serving you again on your next visit.Best Regards,Customer Care Team