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Recensioner av Costa Rica Marriott Hotel Hacienda Belen

4.5 out of 5
Costa Rica Marriott Hotel Hacienda Belen
700 meters West from Bridgestone/Firest, La Asunción, Heredia

Recensioner

9,2

Underbart

10 - Fantastiskt i betyg. 685 av 1000 recensioner" "
8 - Bra i betyg. 197 av 1000 recensioner" "
6 - Okej i betyg. 76 av 1000 recensioner" "
4 - Dåligt i betyg. 25 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 1000 recensioner" "

9,6/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

9,2/10

Hållbarhet

Recensioner

6/10 Okej

Carina

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Marriott San Jose
Vackert gammalt hotell men behöver en uppgradering. Skränig sportsbar och mat som stod och skräpade runt pooldelen. Har absolut potential men inte riktigt skött.
Bodde här 1 natt i januari 2022

8/10 Bra

Olle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great last day in Costa Rica
We stayed here our last 24 hours in Costa Rica, and found it really nice: close to the airport but still beautiful surrounding and day beds to chill and read at the pool area. We really liked the huge gym and tennis court, and the fact that we could reserve the spa with jacuzzi, all included in the price. The hotel is getting older, but we still had one of our best nights sleep in their big comfortable beds. Restaurant is quite expensive but was still acceptable. Overall a very pleasant last 24h in Costa Rica.
Bodde här 1 natt i januari 2021

6/10 Okej

Yngve

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful hotel but extremely noisy and loud
The hotel was great in most aspects. The gym and pool area especially so. But there was a big drawback - it was impossible to sleep. I heard this from other guests as well. The floors and corridors are stone floors and so you hear kids running and women coming back on high heels. I felt that it wouldn't have made a difference if we had slept on two mattresses in the corridor from a noise point of view.
Bodde här 2 nätter i december 2018
Svar från Tour and Travel Manager 1 feb. 2019
Dear Yngve, We are very sorry for this situation. We will work on improving our service based on your comments.

8/10 Bra

Daniel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2018
Svar från Tour and Travel Manager 11 jan. 2019
Dear guest, Thank you for the review.

10/10 Fantastiskt

Margareta

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2018
Svar från Tour and Travel Manager 22 okt. 2018
Thank you for your review!

8/10 Bra

Karin

Gillade inte: Boendets skick och faciliteter
Dålig lukt (mögel) i rummet.

6/10 Okej

Verifierad resenär

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service

8/10 Bra

Josefina, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra service nära flygplatsen
Mycket bra service, mycket god mat i Bar 10. Framförallt quesadillas och chupitas var supergoda! Trevligt poolområde och nära till flygplatsen.

10/10 Fantastiskt

Guru

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent property and great service.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Antonio

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
An amazing place to stay, with every amenity at our fingertips. Just beautiful. Food was excellent, high quality, again every type of food you could want. Loved our stay.
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Arialis

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everyone so friendly and very polite . Amazing people everything was excellent.
Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Stephanie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful views. Nice to walk around the property. The bar was fun, lively, everyone was friendly staff and guests. It was a great weekend.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Herb

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Antonio

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay, the food was exceptional, staff super friendly, helpful, spoke English with us. Helped celebrate a birthday while we were there. What a beautiful place.
Bodde här 5 nätter i april 2024
Svar från Hotel Management 14 apr. 2024
Thank you for sharing your birthday with us, we are happy to see you enjoyed the warmth of our team.

10/10 Fantastiskt

Elizabeth

Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

alba

Bodde här 1 natt i april 2024

10/10 Fantastiskt

Talia, Atlanta

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Entire staff was very friendly and polite, throughout the front desk to the restaurant. Rooms were clean and very nice. Would definitely come back.
Bodde här 4 nätter i mars 2024

10/10 Fantastiskt

Monica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The verandas were incredibly comfortable. The views of the mountains were lovely, and the presence of playful parrots was so fun. The spa was terrific. The pool area was fun and lots of space for sunbathing.
Bodde här 3 nätter i mars 2024
Svar från Hotel Management 14 apr. 2024
Delighted to see you loved your stay, we too love the abundant flora and fauna on the property - including the playful parrots.

10/10 Fantastiskt

Victoria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is gorgeous...has old world charm and maintained very well. The staff all know English or try their best and they also frequently check in about your stay. There are several restaurant experiences to choose from and they accept the dollar. I would absolutely stay here again!
Bodde här 3 nätter i mars 2024
Svar från Hotel Management 14 apr. 2024
We are delighted to see you enjoyed everything about your experience and look forward to welcoming you back soon!

10/10 Fantastiskt

Juan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The style is marvelous.
Bodde här 5 nätter i mars 2024
Svar från Hotel Management 14 apr. 2024
Thank you for recognizing our colonial architecture, we are delighted to see your review!

10/10 Fantastiskt

Gordon

Gillade: Renlighet
Bodde här 2 nätter i mars 2024

2/10 Väldigt dåligt

WEN

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Extremely disappointed with the hotel's airport transportation service. Despite booking in advance, the shuttle never arrived, leaving me stranded for over an hour. This lack of reliability from the management was deeply disappointing and significantly impacted my stay.
Bodde här 1 natt i mars 2024

8/10 Bra

Luz Yaneli

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hotel Management 14 apr. 2024
Thank you for your review

10/10 Fantastiskt

stephanie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We were only there for one night, but it was a pleasant stay in a hotel located close to the airport that had a resort feel.
Bodde här 1 natt i mars 2024
Svar från Hotel Management 14 apr. 2024
Thank you, we are happy to see you enjoyed the resort fee we offer while being conveniently located in the city and close the airport.

6/10 Okej

Jorge

Affärsresenär
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The facilities are fine, limited dinning in the area. Service is acceptable
Bodde här 2 nätter i mars 2024
Svar från Hotel Management 14 apr. 2024
Thank you for taking the time to submit a review.

10/10 Fantastiskt

Nancy K.

Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Laura

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Best place to stay near San Jose!
Bodde här 1 natt i februari 2024
Svar från Hotel Management 5 mars 2024
Thank you for your review! We look forward to welcoming you back in future.

6/10 Okej

Nicholas

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
We stayed for one night before our departure the next morning. The resort is an oasis of luxury in not a very desirable area. Aside from convenience to the airport, the location has nothing much to offer. You certainly wouldn't leave the premises for an evening stroll. Once ensnared, customers have no where else to go. The hotel seems to take advantage of these circumstances and their clientele to charge truly extravagant prices in their restaurant with poor (_slow_) service and subpar food that is cold on arrival. It was actually the worst dining experience we had in all of our stay in Costa Rica. It seems like the lack of any local competition provides no incentive to focus on the quality of the customer experience. I'm sorry then to not provide a strong recommendation.
Bodde här 1 natt i februari 2024
Svar från Hotel Management 5 mars 2024
We are sorry to hear you did not have an opportunity to go for a stroll as there are various restaurants, bars and stores within walking distance which our guests normally enjoy. We appreciate your feedback on your dining experience as it allows us to grow, and have shared with our team.

8/10 Bra

RITA ADRIANA

The food was not that good
Bodde här 2 nätter i februari 2024
Svar från Hotel Management 5 mars 2024
We are sorry to hear that was your experience.

10/10 Fantastiskt

Lina

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
We liked the variety of restaurants and things to do around the resort.
Bodde här 4 nätter i december 2023
Svar från Hotel Management 22 feb. 2024
We are delighted to see you explored the area and enjoyed it.

8/10 Bra

Andrea Elizabeth

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was like a resort. The staff were very friendly and helpful. There were many things to do on site such as pool, restaurants, spa, driving range, tennis court and gift shop. Pros: -many amenities -nice staff -clean comfortable rooms -free juices, bar tending class, movie nights, etc Cons: -its very windy so sitting outside or playing tennis was difficult -the airport shuttle only runs a few times a day and doesnt run later in the evening -not many vegan options and no vegan desserts -bathroom has a barn door which never shuts properly and has a large gap between the wall and the door. There is no privacy. The door is also frosted so getting up in the middle of the night to use the washroom is disturbing to others. Get rid of these! -no fridge or microwave in the room. We had many leftovers and snacks but nowhere to keep them -poolside chairs are a little old -Uber is cheaper than taxi to get to the airport and downtown. Would have been nice to have a shuttle to downtown or the mall
Bodde här 7 nätter i februari 2024
Svar från Hotel Management 22 feb. 2024
Thank you for sharing your review, it is great to see you found our team friendly and helpful. We are sorry to see you did take advantage of the mini fridge located in every room and will work with our pastry team to add vegan dessert options at Hacienda Kitchen restaurant.

10/10 Fantastiskt

Nelson

Bodde här 2 nätter i januari 2024
Svar från Hotel Management 14 apr. 2024
Thank you for your wonderful review.

10/10 Fantastiskt

Gordon

Beautiful hotel & setting. Very good gym & spa. Good breakfast buffet & outdoor seating.
Bodde här 2 nätter i februari 2024
Svar från Hotel Management 12 feb. 2024
Thank you for your wonderful review, we are happy to hear you enjoyed the outdoor seating at breakfast as well as the other amenities.

10/10 Fantastiskt

Rick

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i februari 2024
Svar från Hotel Management 9 feb. 2024
Thank you for your fantastic review

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful 4 star hotel just 9 minute shuttle to airport, lovely green oasis, wonderful staff
Bodde här 1 natt i februari 2024
Svar från Hotel Management 9 feb. 2024
Thank you for your stay, we are delighted to hear you enjoyed our hacienda and the warmth of our team.

10/10 Fantastiskt

Deborah, Mahwah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have stayed here many times. Love this hotel and this trip the staff was exrra amazing. Recognized my platinum status and gave us a great room! Highly recommend!
Bodde här 1 natt i februari 2024
Svar från Hotel Management 5 feb. 2024
Thank you for your review, we look forward to welcoming you back in future!

10/10 Fantastiskt

FIONA, Sandys

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
24 hour cafe service, great food in restaurants, poolside service, driving range.
Svar från Hotel Management 5 feb. 2024
Thank you for your wonderful review!

10/10 Fantastiskt

Ethiopia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The facility was clean, nice pool, excellent gym, sauna, steam bath etc and more importantly, the staff were friendly, helpful people.
Bodde här 15 nätter i januari 2024
Svar från Hotel Management 5 feb. 2024
Thank you for your wonderful review, we are delighted to see you enjoyed everything about your stay especially our team!

8/10 Bra

Helen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Large beautiful property
Bodde här 1 natt i januari 2024
Svar från Hotel Management 5 feb. 2024
Thank you for your great review!

10/10 Fantastiskt

Karl, SAN DIEGO

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love this hotel the front desk is great especially Caleb & Jackeline and Gianinna. The spa is fabulous especially Laura. Carlos the bellman is super friendly and helpful and the staff at the restaurants were amazingly tasty. Room service was impeccable and the attention to detail is remarkable - I loved the cold pool and the lounge chairs were downright decadent. I was given an upgrade to the golf view suite and it was a gem. One night my GF and I took part in the rodízio bbq which was a great deal for really feasting on all types of meats. The gym is modern and fully equipped and the grounds offer multiple walking paths if you like to stroll in nature. This hotel has it all. Delicious food, excellent service and beautiful surroundings. You really cannot go wrong booking this little piece of heaven between the mountains and the coffee plantations lis it’s minutes from the airport but feels like a whole different world of natural harmony and blissful peace amidst the kindest of peoples. Pura Vida
Bodde här 5 nätter i januari 2024
Svar från Hotel Management 5 feb. 2024
Thank you very much for your wonderful review and recognizing the excellence of our team, we will ensure they are recognized! We look forward to welcoming you back in the near future, pura vida.

6/10 Okej

Josipa-Ivona

Gillade: Renlighet och personal och service
Bodde här 2 nätter i januari 2024
Svar från Hotel Management 23 jan. 2024
Thank you for your review

8/10 Bra

Daniel

Bodde här 2 nätter i januari 2024
Svar från Hotel Management 22 jan. 2024
Thank you for submitting a review.

10/10 Fantastiskt

Jennifer

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
While I was just there for the final night of my trip to CR, the resort was a lovely splurge - staff were exceptional and the hotel was wonderful. Wish I checked-in earlier to get more time to enjoy it!
Bodde här 1 natt i januari 2024
Svar från Hotel Management 22 jan. 2024
Thank you kindly for your review, hopefully we get to host you for a longer stay on your next trip to Costa Rica so you may enjoy even more!

8/10 Bra

Donald, Bakersfield

Bodde här 1 natt i januari 2024
Svar från Hotel Management 9 feb. 2024
Thank you for your review.

10/10 Fantastiskt

Jan

Bodde här 1 natt i januari 2024
Svar från Hotel Management 16 jan. 2024
thank you for sharing your review!

8/10 Bra

Loretta

Gillade: Renlighet, personal och service och boendets skick och faciliteter
an oasis near the airport
Bodde här 1 natt i januari 2024
Svar från Hotel Management 16 jan. 2024
Thank you for your wonderful comment about our hotel

10/10 Fantastiskt

Carina

Bodde här 1 natt i januari 2024
Svar från Hotel Management 16 jan. 2024
Thank you for your great review

8/10 Bra

Tony

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Hotel Management 16 jan. 2024
Thank you for your review