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Recensioner av Hampton Inn & Suites San Jose Airport

2.5 out of 5
Hampton Inn & Suites San Jose Airport
2088 North First Street, San Jose, CA

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 341 av 546 recensioner" "
8 - Bra i betyg. 126 av 546 recensioner" "
6 - Okej i betyg. 34 av 546 recensioner" "
4 - Dåligt i betyg. 21 av 546 recensioner" "
2 - Väldigt dåligt i betyg. 24 av 546 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

6/10 Okej

Hoon, San Marcos

Affärsresenär
Gillade: Renlighet
Room layout was not good.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Akitoshi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från E 6 maj 2024
Thank you for such a wonderful review.

10/10 Fantastiskt

Shaylee

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They did charge 10$ per night fornparking, we arrived around midnight and the clerk waved our parking fees. I had brought cash for our stay not knowing of the 100$ deposit. And they waved the deposit. The room was rokmy, the bed very comfortable. Wifi cable indoor pool. The free breakfast was good had alot of different options. I would definitely stay here again. Not to mention, 6 min to Levis Stadium/ great america. Nice place
Bodde här 2 nätter i april 2024
Svar från E 28 apr. 2024
We are glad to hear that you had a pleasant stay. Hope you stay with us again next time you're in San Jose

10/10 Fantastiskt

Jennifer

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från e 28 apr. 2024
“Thanks so much for taking the time to leave us a 5-star rating.

2/10 Väldigt dåligt

Loretto

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
A male worker walked into our room at random and the room stank like cigarrette. It was pretty terrible.
Bodde här 1 natt i april 2024
Svar från e 28 apr. 2024
I'm sorry to hear that you had a bad experience. We're taking steps to fix the issue and appreciate your feedback.

10/10 Fantastiskt

Cari

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från E 28 apr. 2024
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated.

8/10 Bra

Chris

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
The security guard sucks. He constantly yells at people and its unneccesary
Bodde här 3 nätter i april 2024
Svar från Elizar 21 apr. 2024
We apologize for the way you were treated. We will talk to our security about this issue.

10/10 Fantastiskt

Patricia

Bodde här 2 nätter i mars 2024
Svar från Elizar 6 maj 2024
Thank you for such a wonderful review.

10/10 Fantastiskt

Jonathon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It had a nice layout and great breakfast
Bodde här 1 natt i april 2024
Svar från Elizar 12 apr. 2024
Thank you for leaving a review of our hotel.

10/10 Fantastiskt

Luis

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great all around. Staff was courteous. Rooms were large and well furnished. Bed very comfortable. Parking was on-site and convenient (note there is a $10/day charge) still good. Inside is clean and well decorated. Breakfast had many selections and a staff who wouldn’t let anything go empty. Probably the best of any hotel. Very well done guys! Great job.
Bodde här 2 nätter i april 2024
Svar från Elizar 12 apr. 2024
Thank you for your positive review of our hotel. This kind of feedback motivates the entire team to continue exceeding quality standards.

10/10 Fantastiskt

Nicholas, Portland

Bodde här 1 natt i mars 2024
Svar från Elizar 21 apr. 2024
Thank you for leaving such a wonderful review.

8/10 Bra

Shereen

Reste med familjen
Gillade: Renlighet och personal och service
I did not like that I paid for outside parking and it is not that safe to be outside.
Bodde här 1 natt i februari 2024
Svar från andy 23 mars 2024
Thank you for taking the time to leave us a review.

10/10 Fantastiskt

Lynne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Elizar 24 mars 2024
Thank you for leaving such a wonderfull review.

8/10 Bra

Ruth

Bodde här 1 natt i mars 2024
Svar från Elizar 6 apr. 2024
Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us.

10/10 Fantastiskt

Robert, Tiverton

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good place to stay need airport with trolley stop on front of hotel. Good for getting to sports events.
Bodde här 3 nätter i mars 2024
Svar från Elizar 16 mars 2024
Thank you for your wonderfull reply.

2/10 Väldigt dåligt

Sophie

Bodde här 1 natt i mars 2024
Svar från Elizar 31 mars 2024
SORRY TO HEAR YOUR STAY WITH US WASNT A PLEASENT ONE. I HOPE YOU GIVE US ANOTHER CHANCE AT MAKING THINGS RIGHT NEXT TIME YOUR IN TOWN.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Bodde här 1 natt i mars 2024
Svar från lizar 16 mars 2024
Thank you for a wonderful review.

6/10 Okej

George

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
Sparks Taekwondo Has a tournament every year in San Jose. Having stayed last year at the Hampton Inn with the use of the Common Area to Meet & Relax we had a positive experience, Sparks Taekwondo told the Parents to book the rooms from 2/23-2/25. Except this time the Manager (Lady) was rude and had poor PR. We could not use the Common Area but were told to go to the Pool Area where we could meet and eat dinner with our group & little kids, the Chlorine smell was highly irritable. I went to speak with the Manager on 2/24/24 at 8:45 PM to see if she would let us use the Meeting Room as the kids were complaining of the smell and irritation of the Chlorine while eating She agreed if I paid $100 for the use of the Room but only for 1 Hour. Terrible Experience for All. Guest Folio 91174488
Bodde här 2 nätter i februari 2024
Svar från A 8 mars 2024
SORRY TO HEAR YOUR STAY WITH US WAS ANYTHING BUT PLEASENT. WE WORK HARD TO PROVIDE THE BEST CUSTOMER SERVICE TO OUR GUEST. HOPE YOU GIVE US ANOTHER CHANCE NEXT TIME YOUR IN SAN JOSE.

10/10 Fantastiskt

Jessica

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gym was very good it has all that i need for my workout
Bodde här 2 nätter i februari 2024
Svar från A 8 mars 2024
THANK YOU FOR SUCH A WONDERFULL REVIEW.

10/10 Fantastiskt

Roxanne

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property
Bodde här 1 natt i februari 2024
Svar från a 27 feb. 2024
Thank you for taking the time to leave a wonderful review.

10/10 Fantastiskt

Lawrence

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a great place to stay before a flight to return home. Our room was spacious, including the bathroom! The airport shuttle driver continued the wonderful service we received.
Bodde här 1 natt i februari 2024
Svar från a 27 feb. 2024
Thank you for taking the time to leave a wonderful review.

10/10 Fantastiskt

Jamey

Bodde här 1 natt i februari 2024
Svar från Elizar 23 mars 2024
Thank you for taking the time to leave us a review.

6/10 Okej

Jonathan

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I reserved and paid for two beds but they oversold and was unable to provide this room arrangement
Bodde här 1 natt i februari 2024
Svar från a 27 feb. 2024
I do apologize for the inconvenience. unfortunately, request are subject to availability.

10/10 Fantastiskt

Cynthia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The pool was too cold
Bodde här 2 nätter i februari 2024
Svar från a 27 feb. 2024
Our pool is not heated. I do apologize for the inconvenience.

10/10 Fantastiskt

Vanessa

Bodde här 1 natt i februari 2024
Svar från andy 23 mars 2024
Thank you for taking the time to leave us a review.

10/10 Fantastiskt

Kristian

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean
Bodde här 2 nätter i februari 2024
Svar från a 27 feb. 2024
thank you for taking the time to lave a wonderful review.

8/10 Bra

Alicia, Modesto

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was pleasant and comfortable. Good location and safe surroundings
Bodde här 1 natt i februari 2024
Svar från s 19 feb. 2024
Thank you for a wonderful review

10/10 Fantastiskt

kurt

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från s 19 feb. 2024
ty

8/10 Bra

Oscar

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Place was nice and clean. Only was little disappointed, called the property ahead of time and was told the indoor pool was heated. Once me and the family arrived and entered pool was freezing. An employee even asked if it was warm we informed them no they just laughed and walked away. Didn’t find it funny since it’s the only reason the place was booked in the first place.
Bodde här 1 natt i februari 2024
Svar från s 19 feb. 2024
our pool infornation is listed on our website.

8/10 Bra

Brent

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Shuttle driver helpful and friendly. Close to airport
Bodde här 1 natt i februari 2024
Svar från a 27 feb. 2024
Thank you for leaving a wonderfull review.

10/10 Fantastiskt

Veronica

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från 3 27 feb. 2024
Thank you for taking the time to leave a wonderfull review.

8/10 Bra

Tara, Orcutt

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was very nice. Comfortable beds, good breakfast and nice indoor pool (although it is not hard). When i booked it said free parking. When i checked in on the app, it said complimentary parking, yet the guy at the front desk said they changed their policy and now charge. So i got a bill for parking. That turned me off of staying here again.
Bodde här 1 natt i februari 2024
Svar från a 27 feb. 2024
Thank you for leaving a review of our hotel. Our parking fee policy has been posted on our website since January 1st 2024.

8/10 Bra

Erik D

Gillade: Renlighet och personal och service
Bodde här 2 nätter i februari 2024
Svar från A 8 feb. 2024
Thank you for taking the time to leave a review.

10/10 Fantastiskt

judy

Reste med sin partner
Great and convenient Hampton.
Bodde här 1 natt i februari 2024
Svar från A 8 feb. 2024
THANK YOU FOR A WONDERFULL REVIEW.

10/10 Fantastiskt

Jerri, Sacramento

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy freeway access, close to the airport. Clean with friendly stay and lots of parking
Bodde här 1 natt i januari 2024
Svar från A 8 feb. 2024
THANK YOU FOR A WONDERFULL REVIEW.

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very friendly and helpful staff
Bodde här 1 natt i januari 2024
Svar från A 8 feb. 2024
THANK YOU FOR A WONDERFUL POSITION.

10/10 Fantastiskt

Seth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent staff!!!
Bodde här 1 natt i januari 2024
Svar från A 8 feb. 2024
THANK YOU FOR A WONDERFULL REVIEW.

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från A 8 feb. 2024
THANK YOU FOR A WONDEFULL REVIEW.

8/10 Bra

Erica

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was less than five minutes.
Bodde här 1 natt i januari 2024
Svar från A 8 feb. 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

2/10 Väldigt dåligt

Susie

Gillade inte: Renlighet och boendets skick och faciliteter
We have stayed at this hotel a couple of times and found it enjoyable. We stayed there when it first opened. I was using my credits for this stay and am disappointed I did. The room they put us in was handicapped and near the tram. When we got to the room it had poor lighting and we found a used condom on the floor . My husband and I were disgusted and asked for a new room. The second room they gave us was the same exact location only two floors down. The lighting was a little better because the lamp was missing in the first room. They didn’t allow my husband to change rooms without me coming down to verify my ID. Then they asked if we were charged the parking fee of 10$ per night, so they didn’t charge us double. There was no ice bucket plastic bag so they gave me a laundry bag to fill. My husband liked coming to this hotel because it had an actual step in shower and not a tub shower. But of course we got a tub shower. I am a Hilton Honors member as well but I was using my credits for this stay. We probably will never come back even though we liked it in the past . The hotel is not the same . The breakfast staff was the only good thing.
Bodde här 2 nätter i januari 2024
Svar från A 8 feb. 2024
WE APOLOGIZE FOR THE NOT SO PLEASENT STAY. I HAVE SPOKEN TO MY HOUSEKEEPING DEPARTMENT ABOUT THESE ISSUES. THERE IS NO EXCUSE FOR ANY OF THIS. BUT I DO HOPE YOU GIVE US ANOTHER CHANCE TO SHOW YOU CUSTOMER SERVICE IS OUR PRIMARY GOAL NEXT TIME YOUR IN SAN JOSE

10/10 Fantastiskt

Patricia

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från A 8 feb. 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

10/10 Fantastiskt

Robert

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från A 8 feb. 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

2/10 Väldigt dåligt

Liliana

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från A 8 feb. 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

10/10 Fantastiskt

Ana Marie, El Dorado Hills

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our room was clean and looked like it was newly renovated except for a rip in the bathroom wallpaper near the floor, though that wasn't a big deal to us. The staff was very polite and friendly. We especially liked that there was free parking on the property. Having a hot breakfast included was also a great plus because it saved us having to go out to find somewhere to eat before check out. Overall a great stay for the price. I would definitely stay here again.
Bodde här 1 natt i december 2023
Svar från E 8 feb. 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

10/10 Fantastiskt

TAKASHI

Bodde här 1 natt i januari 2024
Svar från A 8 feb. 2024
THANK YOU FOR A WONDERFULL REVIEW

10/10 Fantastiskt

Maricela

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Room was very clean and spacious!
Bodde här 1 natt i december 2023
Svar från E 8 feb. 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

10/10 Fantastiskt

Kimberly

Bodde här 1 natt i december 2023
Svar från A 8 feb. 2024
THANK YOU FOR TAKING THE TIME TO LEAVE A REVIEW.

10/10 Fantastiskt

mark

Bodde här 1 natt i december 2023
Svar från h 26 dec. 2023
Thank you for taking the time to leave a review. Your feedback is very important to us.

8/10 Bra

CHAD

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Would have been a 5 star review if it weren’t for a couple of things. 1 - Room 508 was very nice, if it wasn’t for the ants that were all over the room. Front desk offered to move me, but it was to a room a lot smaller then I booked. (Not about to be downgraded because of a pest issue). They gave me windex to spray them, but there was so many. 2- Had opportunity to use pool, but damn was it cold!!!! I would think that an indoor pool would have been heated. Other then those minor thing, parking was great and it was very quiet stay. Ohhh….cant forget to mention the hot breakfast. It was pretty good as far as hotel breakfast goes.
Bodde här 3 nätter i december 2023
Svar från h 26 dec. 2023
We apologize for the inconvenience.

10/10 Fantastiskt

Melissa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från hh 17 dec. 2023
Thank you for taking the time to leave a review our hotel.