Exteriör

Recensioner av San Juan Marriott Resort and Stellaris Casino

4.5 out of 5

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 718 av 1125 recensioner" "
8 - Bra i betyg. 222 av 1125 recensioner" "
6 - Okej i betyg. 93 av 1125 recensioner" "
4 - Dåligt i betyg. 41 av 1125 recensioner" "
2 - Väldigt dåligt i betyg. 51 av 1125 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

9,0/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Mikael

Gillade: Personal och service
Bodde här 3 nätter i januari 2022
Svar från Alexandra Torres 26 jan. 2022
Good morning Mikael, Thank you so much for your review! I hope you come and visit us soon! Have a great day.

10/10 Fantastiskt

heather

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Its beautiful!!!
Bodde här 4 nätter i maj 2024
Svar från Alejandra Rosa -Sales Coordinator 20 maj 2024
Dear Heather,Thank you for making us your favorite place to stay in the Caribbean. See you soon.

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2024
Svar från Alejandra Rosa - Sales Coordinator 20 maj 2024
Dear David,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

10/10 Fantastiskt

Christina Marie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is clean and walking distance to many things. The pool area is very nice but also very slippery. You almost need to tip toe around the pool deck to be safe from falling. Upon chevkin the room i rented and paid for was not available so i had to downgrade my room. They did give our family free breakfast to make up for this. I also wanted to book excursions at the excursion desk but they were not very helpful. They took my name and avtivities i wanted to do and contact information and then never not once reached back out to me. Day 2 i booked my own on my own. Overall it was a very good stay. Just a few snaggles but i would definitely stay again.
Bodde här 5 nätter i mars 2024
Svar från Alejandra Rosa -Sales Coordinator 20 maj 2024
Dear Christina Marie,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. We apologize any inconvenience you have encountered.

4/10 Dåligt

Lila

Reste med familjen, Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
There were unexpected fees at every turn. We prepaid, but when we arrived, we owed $650. Then when we left we owed $700. Only $200 of that was expected food charges. A little over $100 was expected valet parking. The parking was worth it, because there is zero parking anywhere. The area was unsafe, with homeless people walking around on the street and crack heads. We saw the police 3 times in front of our hotel. We felt safe inside the hotel, but not outside.
Bodde här 5 nätter i maj 2024
Svar från Alejandra Rosa - Sales Coordinator 17 maj 2024
Dear Lila,Your feedback is very important to us. Thank you for taking out of your time to share this detail. We apologize any inconvenience you have encountered.

10/10 Fantastiskt

Charles

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 17 maj 2024
Dear Charles,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

10/10 Fantastiskt

Ashley

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great property. Close to many things!!
Bodde här 3 nätter i maj 2024
Svar från Alejandra Rosa - Sales Coordinator 15 maj 2024
Hello Ashley, Thank you for taking time to write a review and your rating. We are grateful for amazing customers like you! See you soon in our little paradise.

10/10 Fantastiskt

Manbeen

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från csanc269 16 maj 2024
Thank you for feedback. We appreciate your business.

10/10 Fantastiskt

Rodrigo

Reste med familjen
Excellent!!!
Bodde här 1 natt i maj 2024
Svar från csanc269 13 maj 2024
Thank you for your feedback. We appreciate your business. Hope to host you again in a near future.

10/10 Fantastiskt

Donzilia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was easy and our room was ready early. The staff is very friendly.
Bodde här 1 natt i maj 2024
Svar från csanc269 13 maj 2024
Thank you for your feedback. We appreciate your business. Hope to host you again in a near future.

10/10 Fantastiskt

sonja

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice property. Pleasant staff. Great dining choices.
Bodde här 3 nätter i maj 2024
Svar från Alejandra Rosa - Sales Coordinator 7 maj 2024
Dear Sonja, We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

10/10 Fantastiskt

Sarah

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing as always!
Bodde här 3 nätter i maj 2024
Svar från Alejandra Rosa - Sales Coordinator 7 maj 2024
Dear Sarah,It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.I'm glad you felt it was special. We hope you'll come and see us again soon!

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 6 maj 2024
Dear Jennifer,Thank you for your feedback and your rating. We look forward to seeing you again in our little paradise!

8/10 Bra

Parmanand

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från csanc269 4 maj 2024
Thank you for your feedback. We appreciate your business.

10/10 Fantastiskt

Beth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från csanc269 3 maj 2024
Thank you for your feedback. We appreciate your business.

10/10 Fantastiskt

Judith

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent and safe place for family to stay
Bodde här 7 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 2 maj 2024
Dear Judith,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

10/10 Fantastiskt

Joseph Jack

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från csanc269 3 maj 2024
Thank you for your feedback. We appreciate your business.

8/10 Bra

Onille

Gillade: Renlighet och personal och service
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 2 maj 2024
Dear Onille,Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.

8/10 Bra

Mayra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 7 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 1 maj 2024
Dear Mayra,Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.

10/10 Fantastiskt

Shawn Allen

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Nice amenities and helpful , pleasant staff!
Bodde här 5 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 1 maj 2024
Dear Shawn Allen,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Jeff

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This hotel is great!!! The staff and service, the amenities, the location, on the beach, beautiful. Highly recommend. Jeff and Melody
Bodde här 4 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 1 maj 2024
Dear Jeff,It was a pleasure serving you Melody in your recent stay. I really appreciate you taking the time to share your feedback and being so open with us.I'm glad you felt it was special. We hope you'll come and see us again soon!

10/10 Fantastiskt

Kokiesha

Gillade: Boendets skick och faciliteter
loved the hotel and area close to all food options and much more
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 1 maj 2024
Dear Kokiesha,Thank you for your feedback. Looking forward to see you back again in our little paradise!

10/10 Fantastiskt

trinidad

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We always stay here for our vacation. This time was no exception. Great Hotel, Great Beach access, Great access to fine dining.
Bodde här 4 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 1 maj 2024
Dear Trinidad,Thank you for making us your favorite place to stay in the Caribbean. See you soon!

10/10 Fantastiskt

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 1 maj 2024
Dear Jennifer,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

10/10 Fantastiskt

Kayla

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed here with my mom and sister. We had a lovely time. Only issue was that there was a horrible smell in the lobby for a few days, maybe from someone getting sick. Also, our tub drain was clogged. Other than that, stay was lovely!
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 29 apr. 2024
Good afternoon! Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. Looking forward to see you back again in our little paradise.

8/10 Bra

JASMINE

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good ok but def not great. Hotel breakfast is not good and pricey. Never any hot water to shower unless late at night and even at that not by steamy hot just warm.
Bodde här 4 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 29 apr. 2024
Dear Jasmine,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. We apologize any inconvenience you have encountered.

8/10 Bra

Ralph

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very family friendly.
Bodde här 4 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 29 apr. 2024
Dear Ralph,Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.

10/10 Fantastiskt

Nicole Nikita

Reste med familjen
Gillade: Bekvämligheter
Awesome, nice stay, Friendly staff!! Nice pool and Hot tub
Bodde här 5 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 29 apr. 2024
Dear Nicole Nikita,Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Fantastiskt

Shay

Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 17 maj 2024
Dear Shay,Thank you for making us your favorite place to stay in the Caribbean. See you soon.

10/10 Fantastiskt

Kara Williams

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was all incredible. Location was amazing too. Close to everything.
Bodde här 4 nätter i april 2024
Svar från csanc269 26 apr. 2024
Thank you for your feedback. We appreciate your business.

10/10 Fantastiskt

Sidharth

Bodde här 2 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 maj 2024
Greetings Sidharth,Thank you for choosing us for your recent stay! Thank you for your rating. We look forward to seeing you again.

10/10 Fantastiskt

Ping

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great time here!!All staffs are great ,we wish we can come back again.
Bodde här 5 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 24 apr. 2024
Dear Ping,We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location to experience San Juan. Dining and shopping all within walking distance.
Bodde här 4 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 24 apr. 2024
Dear James,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Maria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a great place. There were several restaurants in the area and everything else was a quick Uber ride away.
Bodde här 5 nätter i april 2024
Svar från csanc269 23 apr. 2024
Thank you for your feedback. Glad to see you've enjoyed your stay with us.

2/10 Väldigt dåligt

Hemant

Reste med familj och småbarn
Gillade inte: Personal och service
The billing staff was horrible. Especially, because i bought my package via Expedia. They charged me the entire hotel stay cost again, even when i told them that i had paid via Expedia. I had to go through expedia's agent and take the costs off. Multiple times they charged me for breakfast even when the breakfast was included in the room charges. I had to dispute that with my credit card company. The rooms were smaller than what the photos show. The housekeeping entered the room without permission at 8AM and woke my family up.
Bodde här 4 nätter i april 2024
Svar från csanc269 23 apr. 2024
Dear Hemant:We sincerely apologize for the subpar experience you encountered during your recent stay at the San Juan Marriott. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We acknowledge the inconvenience caused and is unacceptable and does not reflect the high standards we strive to maintain at the San Juan Marriott. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future.

8/10 Bra

Lisandra Rodriguez

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was great will definitely recommend and come back again!!
Bodde här 4 nätter i april 2024
Svar från csanc269 22 apr. 2024
Thank you for your feedback. We appreciate your business.

10/10 Fantastiskt

Beth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a wonderful stay. Staff was friendly and helpful. The hotel needs more umbrellas around the pool area. And rooms could use bigger recycling and trash bins. Also, the $65 daily resort fee (plus about $7 tax) must have slipped my mind. A bit painful to pay. Still--great stay and will recommend.
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa- Sales Coordinator 22 apr. 2024
Dear Beth,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.We thank you for your recommendations and we’ll definitely take notes to improve our hotel. We hope to see you again soon!

10/10 Fantastiskt

Willmary

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was great and the staff was soooo helpful!
Bodde här 1 natt i april 2024
Svar från Alejandra Rosa - Sales Coordinator 2 maj 2024
Dear Willmary,Thank you for your feedback. Looking forward to see you back again in our little paradise.

10/10 Fantastiskt

Willmary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från csanc269 3 maj 2024
Thank you for your feedback. We appreciate your business.

10/10 Fantastiskt

Gregory

Gillade: Renlighet och bekvämligheter
Amazing
Bodde här 5 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 22 apr. 2024
Dear Gregory,Thank you for making us your favorite place to stay in the Caribbean. See you soon!

2/10 Väldigt dåligt

Manuel

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Service was terrible takes about 30 minutes just to get a water plus sleeping was a no go noise at 4am to 7am and still no security nor a care in the world, for the guests.
Bodde här 2 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Manuel,Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

10/10 Fantastiskt

Donel

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Excelente
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa- Sales Coordinator 15 apr. 2024
Querido Huesped,Gracias por elegir nuestro hotel y por tomar tiempo para escribirnos una reseña. Estamos contentos de que les hayan gustado nuestras facilidades. Nos esforzamos en crear una experiencia unica para las personas que nos visitan y nos sentimos orgullosos de haber cumplido con sus expectativas. Esperamos verle pronto!

10/10 Fantastiskt

Victor

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Puerto Rico itself was already tremendously beautiful and friendly, but the service of this Marriott staff helped make this experience one of the greatest, couldn’t thank them more.
Bodde här 2 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Victor,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Jerold

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was great.
Bodde här 7 nätter i april 2024
Svar från Alejandra Rosa- Sales Coordinator 15 apr. 2024
Dear Jerold,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again!

8/10 Bra

Erica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is very clean, quiet and right on the beach. The property is relatively small and not as grand as other marriotts I’ve stayed in but perfectly nice. Staff is friendly and helpful. The rooms are quite small.
Bodde här 5 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Erica,Thank you for your feedback. Looking forward to see you back again in our little paradise!

10/10 Fantastiskt

Rafael Antonio

Gillade: Bekvämligheter
Very clean, and the staff was so profesional and friendly
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Rafael Antonio, Thank you for making us your favorite place to stay in the Caribbean. See you soon!

10/10 Fantastiskt

Ashley Michelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was amazing. They were so accommodating. We will definitely be staying again.
Bodde här 2 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Ashley Michelle, We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

8/10 Bra

Robert

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The room was over priced, not worth money payed. The bathroom had no fan for ventilation. The paint looked horrible in there and not maintained. Our patio was not cleaned there were Tito’s (vodka) mini bottles on the floor. Not enough lights, the light were extremely dim.
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Robert,Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

10/10 Fantastiskt

ivonne

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, accessible to shopping and restaurants. Most of the workers were very polite and helpful. Food was ok but pricey. Casino was a snooze
Bodde här 4 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Ivonne, Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. Looking forward to see you back again in our little paradise!

10/10 Fantastiskt

Pervisha, Fitzgerald

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property but the birds that’s on the property are very scary. They were walking around everywhere and taking people food. Yuck
Bodde här 3 nätter i april 2024
Svar från csanc269 12 apr. 2024
Thank you for your feedback. We appreciate your business. We will share your feedback with our team.