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Recensioner av Courtyard by Marriott San Juan Miramar

3.5 out of 5
Courtyard by Marriott San Juan Miramar
801 Ponce De Leon Avenue, San Juan

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 480 av 1001 recensioner" "
8 - Bra i betyg. 327 av 1001 recensioner" "
6 - Okej i betyg. 120 av 1001 recensioner" "
4 - Dåligt i betyg. 37 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 37 av 1001 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Sandra

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Personal y limpieza muy bien Los muebles y el interior del cuarto no muy buenos
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

Olivia

Affärsresenär
Will stay again
Bodde här 1 natt i april 2024
Svar från Francisco 26 apr. 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Bra

Gary

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
$17 worth of available snacks free each day. Restaurant, at least for brunch was so so. There's what looked to be a decent little place for breakfast about about 2-3 blocks heading to Old San Juan, same side of the street.E-scooters all over which are great for a quick trip.
Bodde här 4 nätter i april 2024
Svar från Francisco 26 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Ricardo

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy
Bodde här 2 nätter i mars 2024
Svar från Francisco 26 apr. 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okej

Farid Julio

Reste med sin partner
Bodde här 3 nätter i april 2024
Svar från Francisco 26 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Kimberly Suerte, Las Vegas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Francisco 26 apr. 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okej

Jonathan William

Reste med familjen, Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
When checking in there were no issues. Moises was very informative and helpful and ven assured that my request for a microwave was fulfilled in a timely manner. The room was beautiful and clean. The housekeeper, Nitza, was very thorough when cleaning and assuring that we received anything we were needing. She even brought more shampoo expeditiously. Some concerns were the vallet parking. You are forced to use this service if you have a car rental needing to be parked. The amount of time you have to wait for your car is a while. I even attempted to call in advance, but the button for vallet parking in the in the rooms line seems not to work. Also, there was a vallet workers was very unprofessional and created a bad experience for me as they were being homophobic towards me and my spouse. They have made comments on numerous occasions. There was even an issue where they didn’t put our room number down for the vallet parking and I had to bring this to the attention of the front desk for them to correct this. Another experience that was kind of offputting was ordering from the comedor restaurant downstairs. I ordered 2 comedor burgers well done and when I received it, it was burned. When brought to their attention they offered to remake them but even then they were burnt again. The following day when we went for drinks the staff just gave us looks due to the previous day issue with the burgers. Besides these things the experience was ok.
Bodde här 6 nätter i april 2024
Svar från Francisco 19 apr. 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling to meet your expectations.I have shared your feedback with the leadership team to ensure the necessary guidelines are in place so we can immediately address the concerns noted on your survey response.

2/10 Väldigt dåligt

Julia

Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Rochelle A

Bodde här 3 nätter i april 2024

8/10 Bra

Sandra Masiel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Tranquila, segura y buena atension
Bodde här 3 nätter i april 2024
Svar från Francisco 11 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Winnie

Gillade: Renlighet och personal och service
Old hotel conveniently located. Hotel needs a facelift but the staff who checked us in was very helpful, friendly and gave us good restaurant recommendations. There is a supermarket almost right opposite to the hotel. Also quite a selection of restaurants within walking distance. Only one lift and the door closes very fast. Would not stop closing even if one tries to manually force it to.
Bodde här 1 natt i april 2024
Svar från Francisco 11 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Hector

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent and convienent.
Bodde här 5 nätter i april 2024
Svar från f 11 apr. 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okej

Vijaya

Reste med familj och småbarn
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Building looks old, my room is not updated.
Bodde här 4 nätter i mars 2024
Svar från Francisco 11 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Dairobis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
A good property for walking vacations
Bodde här 3 nätter i mars 2024
Svar från Francisco 11 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Michelle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Their beds were very comfortable, their staff was excellent, and their restaurant staff was professional. Very convenient to cruise ships.
Bodde här 1 natt i mars 2024
Svar från Francisco 2 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Marta

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Incredible Customer service. Rooms were clean and staff was amazing. Rooms are a bit small but everything else was amazing. Will definitely stay again.
Bodde här 5 nätter i mars 2024
Svar från Francisco 2 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Jon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
staff was super
Bodde här 1 natt i mars 2024
Svar från Francisco 2 apr. 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Bra

HILROY

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Would like to see a complimentary breakfast including, plus having a microwave in the rooms would be nice
Bodde här 6 nätter i mars 2024
Svar från Francisco 2 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

AURORA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service
Bodde här 2 nätter i mars 2024
Svar från Francisco 2 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Navin

Reste med familjen
Everything was just great.
Bodde här 4 nätter i mars 2024
Svar från Francisco 2 apr. 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Bra

Luis, Elkridge

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Room bathroom a little tight but clean. Door stuck.
Bodde här 2 nätter i mars 2024
Svar från Francisco 11 mars 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Väldigt dåligt

denmar

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Only one tiny elevator so the wait time is between 10-15 mins. The elevator stops every floor! It’s ridiculous!
Svar från Francisco 11 mars 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling to meet your expectation. I have shared your feedback with the appropriate leadership team to ensure consistently deliver upon guest expectations.

6/10 Okej

Susan

Gillade: Renlighet och personal och service
Bodde här 1 natt i mars 2024
Svar från Francisco 11 mars 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Bra

Barbara

Bodde här 6 nätter i mars 2024
Svar från Francisco 2 apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

AUGUSTO

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 1 natt i mars 2024
Svar från Francisco 4 mars 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okej

Julianne

Reste i grupp, Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Arrived from the airport at 2PM. Room not ready but was not guaranteed until 4PM so that was ok. Was told they would call when the room ready. No call! Went back at 4 and room ready. We got drinks and an appetizer in the Comodore room while waiting. That was nice. Dinner in the Ariel Restaurant did not start until 7:30 so we went to a nice steakhouse down the street.
Bodde här 1 natt i mars 2024
Svar från Francisco 4 mars 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Alberto, Brooklyn

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very convenient with the Marriott logo.
Bodde här 1 natt i mars 2024
Svar från Francisco 4 mars 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okej

Jorge

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i februari 2024
Svar från Francisco 29 feb. 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okej

Sylvia

Gillade: Renlighet och personal och service
Price is not worth the Room size and facilities.
Bodde här 1 natt i februari 2024
Svar från Francisco 26 feb. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

wayne

Reste med sin partner
Gillade: Bekvämligheter
Good so far
Bodde här 1 natt i februari 2024
Svar från Francisco 26 feb. 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okej

Gianni

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Francisco 26 feb. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Thomas

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Staff at the desk were excellent! They answered all of our questions Restaurant was great. Room was noisy with elevator noise and people in other rooms could be heard very clearly
Bodde här 1 natt i februari 2024
Svar från Francisco 19 feb. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Rodolfo Jr

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Could use refurbishment but the attentiveness, friendliness and professionalism of the staff makes up for everything.
Bodde här 5 nätter i februari 2024
Svar från Francisco 15 feb. 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okej

Gowtham

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 3 nätter i februari 2024
Svar från Francisco 14 feb. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Cihan, Crown Point

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It is a good property and Comedor has great ambience and food and people.
Bodde här 1 natt i februari 2024
Svar från Francisco 14 feb. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

TINA

Reste med sin partner
Gillade: Renlighet och personal och service
Very convenient for a pre-night stay for a cruise from the Pan American cruise port. Staff very friendly at the front desk and the Comedor Restaurant. Building can use refreshing. Corridors and our room were dark. Our room could use a paint refresh. The tub grout needs a refresh, both in the tub and where the tub meets the floor.
Bodde här 1 natt i februari 2024
Svar från Francisco 5 feb. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Theresa Bernal, San Francisco

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean property wit friendly staff
Bodde här 7 nätter i januari 2024
Svar från Francisco 1 feb. 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Bra

Adanaida

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I don't like the price of the parking and the breakfast is not included
Bodde här 4 nätter i januari 2024
Svar från Francisco 31 jan. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Debbie

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
clean and safe
Bodde här 2 nätter i januari 2024
Svar från Francisco 29 jan. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Billy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very nice stay in a quaint part of town.
Very nice stay in a quaint part of town. Very friendly and helpful staff
Bodde här 1 natt i januari 2024
Svar från Francisco 29 jan. 2024
Thank you fir staying with us. We appreciate your feedback.

10/10 Fantastiskt

Diane

Bodde här 1 natt i januari 2024
Svar från Francisco 2 apr. 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okej

Thomas

Reste med sin partner
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
We booked an accessible room as my husband uses a wheelchair. When we arrived we were allocated a room on floor 11 with no accessible features and the main lift was broken so we had to squeeze the wheelchair into the service lift.
Bodde här 1 natt i januari 2024
Svar från Francisco 29 jan. 2024
Thank you fir taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling to meet your expectations. I have shared your feedback with the appropriate leadership team yo ensure consistently deliver upon guest expectations.

8/10 Bra

Samuel

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Night before a cruise
This is a dependable hotel, close to the cruise port with restaurants and a grocery store in easy walking distance. The staff is very friendly and helpful.
Bodde här 1 natt i januari 2024
Svar från Francisco 29 jan. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Gregory

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Francisco 29 jan. 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Bra

Junior

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It’s was great
Bodde här 5 nätter i januari 2024
Svar från Francisco 25 jan. 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Bra

Tiana

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Free $17 Credit....SCAM!
Room was clean but basic, bathroom is a decent size. Upon arrival we were told that we had a $17 credit to grab anything we like in the snack section before midnight. We took beverages under $17. Long story short my card was charged for it.
Bodde här 1 natt i januari 2024
Svar från Francisco 22 jan. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Carlos A

Reste med familjen
Gillade: Renlighet och personal och service
Bodde här 1 natt i januari 2024
Svar från Francisco 22 jan. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Francisco 31 jan. 2024
Thank you for staying with us. We appreciate yuor feedback.

2/10 Väldigt dåligt

Ronald

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Worst checkin experience, front desk did’t care about people getting rooms. Mary is wait while others were getting rooms upon checkin. Room was small wit now compostable chair to sit in. Will never use this hotel again!
Bodde här 1 natt i januari 2024
Svar från Francisco 15 jan. 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling to meet your expectations. I have shared your feedback with the appropriate leadership team to ensure consistently deliver upon guest expectations.Sincerely

4/10 Dåligt

Leonora

Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
The king size bed was good. It had a fridge. The bed took up the whole room. The toilet in the bathroom was crazy. The flush was under the counter so hard to reach and the toilet cover would not open all the way since it hit the counter so when you sat on the toilet, the cover would be at your back...yuck. It was super noisy at night with the elevator noise going up and down and partiers. Would not recommend this place. Staff was friendly but wouldn't stay here again.
Bodde här 1 natt i januari 2024
Svar från Francisco 15 jan. 2024
Thank you for taking the time lo let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling to meet your expectations. I have shared your feedback with the appropriate leadership team to ensure consistently deliver upon guest expectations.Sincerely