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Recensioner av My Hotel in Puerto Rico

3.5 out of 5
My Hotel in Puerto Rico
206 Fortaleza St., Old San Juan, San Juan

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 95 av 277 recensioner" "
8 - Bra i betyg. 72 av 277 recensioner" "
6 - Okej i betyg. 45 av 277 recensioner" "
4 - Dåligt i betyg. 31 av 277 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 277 recensioner" "

8,0/10

Renlighet

7,6/10

Personal och service

7,0/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

6/10 Okej

Åsa, Stockholm

Om du använder hotellet främst för att sova är detta ett utmärkt ställe. Sköna sängar och bra dusch till rimligt pris mitt i gamla San Juan med gångavstånd till precis allting. Vill du däremot hänga på hotellet, bada i pool, sitta på balkong, dricka i hotellbar o.s.v. bör du välja något annat ställe.

6/10 Okej

ALESSANDRA

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
O Hotel é muito bem localizado , fica na zona mais central da old San Juan perto de todos pontos principais.Hotel limpo e com decoração muito bonita, Pontos negativos da hopedagem: a rua estava com obras e ai o taxi não chega ate a porta do hotel, temos que andar bastante com as malas, o hotel não tem elevador e o unico funcionario que tinha no hotel não ajudou com as malas ,tive que subi as escadas com as malas sozinha, na chegada fiquei um pouco receosa pq demorou para abrir a porta , cheguei as 15 horas e estava tudo fechado. O funcionario não era solicito, não procurava ajudar nas informações , em nada.
Bodde här 2 nätter i april 2023
Svar från Management 13 juli 2023
Thank you for sharing your experience with us. Pardon the street project this week. It is all back to normal in our street right now. As for the employee, it was taken to management for corrective action. Thank you for staying with us, we look forward to seeing you again to experience Old San Juan to the fullest upon completion of the streets project this year.

10/10 Fantastiskt

Marivette

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfecto localidad en el Viejo San Juan. Limpio y lindo
Bodde här 1 natt i april 2023
Svar från Management 12 maj 2023
Gracias, por compartir su experiencia con nosotros. Vuelva pronto!

8/10 Bra

Selene

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Overall the place is nice looking, secure and clean. I was unsure about the reservation because I never got a confirmation from the hotel. Bed was very uncomfortable, my room was under a staircase and I could hear people going up and down the stairs. What I like of this hotel is that is very secure, you can only access to the hotel with a code. The location is very conveniente, it’s in the middle of old San Juan, restaurants and attractions were at walking distance.
Bodde här 1 natt i april 2023
Svar från Management 6 maj 2023
Thank you so much for your kind words, Selene. We really appreciate you taking the time to share your experience with us.

8/10 Bra

James

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
Front desk was always closed. No coffee.
Bodde här 1 natt i april 2023
Svar från Management 4 maj 2023
Thank you for the review.

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I LOVED EVERYTHING ABOUT THE PROPERTY. IT IS VERY QUIET, EXTREMELY CLEAN AND ULTRA SAFE. THE STAFF IS VERY FRIENDLY, PROFESSIONAL AND POLITE. THE AREA IS SAFE AS WELL AND EVERYTHING IS STEPS AWAY. PHARMACY, CLOTHING STORES, THE CATHEDRAL, MANY CHURCHES, SUPERMARKETS, THE FORTRESS, BARS, RESTAURANTS ................YOU NAME IT ! THIS IS THE ONLY HOTEL, I'VE BEEN STAYING EVERY TIME I VISIT MY OLD SAN JUAN BECAUSE, I TRAVEL ALONE AND THIS HIDDEN JEWEL HAS EVERY THING I NEED !!!!!!
Bodde här 4 nätter i april 2023
Svar från Management 10 apr. 2023
Thanks so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We hope to see you again soon!

4/10 Dåligt

Charles

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very hard to find. Very confusing name.
Bodde här 1 natt i april 2023
Svar från Management 5 apr. 2023
Thanks!

2/10 Väldigt dåligt

Esteban

Bodde här 1 natt i april 2023
Svar från Management 28 apr. 2023
“Thank you for your review.

8/10 Bra

Jon

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Thank you for accommodating us with a room on the ground floor.
Bodde här 1 natt i mars 2023
Svar från Management 27 mars 2023
We hope to see you again soon. We really appreciate you taking the time to share your rating with us. Thank you!

8/10 Bra

Josh

Bodde här 1 natt i januari 2023
Svar från Management 24 feb. 2023
Thanks so much for sharing your experience with us.

8/10 Bra

Ryan

Bodde här 1 natt i januari 2023
Svar från Managment 11 mars 2023
Thank you for the review!

6/10 Okej

Bagica

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2022

10/10 Fantastiskt

Jill

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect location hotel
Manager was friendly And accommodating. Boutique style hotel. All about location!
Bodde här 1 natt i december 2022
Svar från Management 2 feb. 2023
Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

4/10 Dåligt

Qifeng

Gillade inte: Personal och service
Bodde här 1 natt i december 2022
Svar från Management 28 dec. 2022
Thank you for your review.

10/10 Fantastiskt

Elith

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente ubicación. TV pequeño. Tapa del inodoro estaba rota. Limpieza adecuada. Servicio y recibimiento muy amable. Lo recomiendo.
Bodde här 1 natt i september 2022
Svar från Management Department 27 sep. 2022
Gracias por el review y por la notificacion para mejoria. Vuelva pronto!

2/10 Väldigt dåligt

Saelyn, caguas

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We arrived 15 minutes before checking, nobody answered the door or answered the phone , we stayed outside for nearly 45 minutes in a unsafe environment and never answered! We were left stranded in the streets looking for a place to stay, 15 minutes it’s still 15 before the time established.
Bodde här 1 natt i september 2022
Svar från Management Department 27 sep. 2022
Upper management is currently reviewing this matter someone will get back to you soon!

10/10 Fantastiskt

Matthew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente
Bodde här 1 natt i augusti 2022
Svar från Management 11 aug. 2022
Thank you very much. We really appreciate you taking the time to share your experience with us.

10/10 Fantastiskt

Nayda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2022
Svar från Management 28 juli 2022
Thanks so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We hope to see you again soon!

10/10 Fantastiskt

Jose

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good
Bodde här 2 nätter i juli 2022
Svar från Management 28 juli 2022
Thanks so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We hope to see you again soon!

6/10 Okej

Jojaira Y

Reste med familj och småbarn
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Yo reservé para 3 personas y inicialmente me hubicaron en una habitación que la persona encargada me decia que solo podia estar 2 personas en esa habitación aunque yo pagué por 3. Antes de entrar a ese cuarto le tomaron fotos como si fueramos a destruir el cuarto esa es la percepción que da esas acciones. Si queria sacarle foto debió hacerlo antes que uno llegara para NO dar mala impresión. Al fin y al cabo nos mudaron a otro cuarto y me cobraron adicional. Un cuarto que el TV no servía, la cerradura de la puerta se abría tuve que pincharlo con el coche de mi bb y el wifi NO sirve. Cuando por la noche regresamos la administradora estaba hubicada en el cuarto de al lado y salió disimulando que llamaba a otra persona pero era evidente que estaba velando a uno para ver quien subía a la habitación. Nos sentiamos vegiladas dentro de la habitación y que estaban escuchando todo lo que decíamos o haciamos. Las paredes son paneles que TODO se escucha. Solo me quede por 1 noche y no veia la hora porque amaneciera. Era mi mama, mi nenas y yo nos sentiamos inseguras por el comportamiento extraño de estas personas. Uno quiere cooperar con los hoteles locales de PR pero estas cosas así dan miedo. La limpieza de la habitación estaba dentro de la norma. La entrada del hotel es bien pequeña y su rótulo pequeño que para encontrarlo el lugar es complicado aparte que la puerta está cerrada y tienes que esperar que te habrán. Todo es un protocolo exagerado para el tipo de hospedaje que es.
Bodde här 1 natt i juli 2022
Svar från Management 25 juli 2022
Thanks for sharing your experience.

10/10 Fantastiskt

Johanna

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Sencilla, pero bonita y tranquila.
Bodde här 1 natt i juli 2022
Svar från Management 25 juli 2022
Thank You for Your Feedback!

8/10 Bra

Quiterio

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juli 2022
Svar från Management 25 juli 2022
Thank You for Your Feedback!

6/10 Okej

Zaida Eunice

Gillade: Renlighet och personal och service
Bodde här 2 nätter i juli 2022
Svar från Management Department 19 juli 2022
Thank you for the review1

10/10 Fantastiskt

Verifierad resenär

Gillade: Personal och service
WOW❗️ LOVED the place, it was extremely clean, safe, very quiet and sooo soothing❗️The hot water was great and so was the water pressure! Willie, the front desk person who checked me in and out was such a Gentleman. He made sure that everything was working properly; we went together and I clicked in the door code to make sure I was doing it right. That was very nice of him. I would definitely come back to this hotel, safety is a priority and I felt very safe at this place❗️ I’m a woman and I traveled alone. LOVE IT, LOVE IT, LOVE IT❤️
Bodde här 2 nätter i juli 2022
Svar från Management Department 19 juli 2022
Thanks so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Fantastiskt

Moises

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff, facility very clean and quiet.
Bodde här 1 natt i juli 2022
Svar från Management 6 juli 2022
Hi Moises, Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.

10/10 Fantastiskt

Ady

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Safe, great location, friendly staff and they were flexible and allowed me to check in later than expected. Highly recommended.
Bodde här 1 natt i juni 2022
Svar från Management 6 juli 2022
We're happy to hear that you had an awesome experience! We'd love to see you again and we're looking forward to your next visit

10/10 Fantastiskt

Andrea

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Todo muy bueno
Bodde här 1 natt i maj 2022
Svar från Management 6 juli 2022
Thank you, we really appreciate the feedback. Hope to see you again!

2/10 Väldigt dåligt

marlon

Reste i grupp, Reste med familjen, Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
La atención es muy mala, el Mananger nos atendió por una llamada de teléfono, tuvo una actitud ruda y simplemente si no te gusta dice que te vallas, exigen prueba de COVID recién hecha o targeta de vacunas para poder dejarte quedar en el hotel pero no tienen ningún aviso respecto a esto ni por las máscaras absolutamente nada.
Bodde här 1 natt i maj 2022
Svar från Management 6 juli 2022
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention.

2/10 Väldigt dåligt

Oscar

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
First the sheets were dirty. And then I came back from my lunch and the air conditioner don’t work and they refused to change me to another room till I call Expedia. But they take more then one hour to give me another room. I would NOT recommend this hotel. I least if you want to wait in the lobby for 1:30 minutos for Check in. Terrible
Bodde här 1 natt i maj 2022
Svar från Management 6 juli 2022
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

10/10 Fantastiskt

Rigoberto

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
perfect and silence
Bodde här 1 natt i maj 2022
Svar från Management 6 juli 2022
It warms our hearts to hear such amazing feedback! Thank you for taking the time to share your experience with us!

8/10 Bra

Leslie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lo unico que no me gusto fue el tener que hacer el check in a mas tardar las 5. Deben extender la hora del check in.
Bodde här 1 natt i maj 2022
Svar från Management 6 juli 2022
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are working on extending check-in time on the weekend during the off-season period.

8/10 Bra

Natalie

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
excellent location
Bodde här 1 natt i maj 2022
Svar från Management 6 juli 2022
Thank you for taking the time to share your experience with us!

10/10 Fantastiskt

MARTIN, PEACHTREE CITY

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
First time staying at old San Juan. Willie is an amazing customer service person. Place was clean charming and simple and location is perfect for the area.
Bodde här 1 natt i maj 2022
Svar från Management 6 juli 2022
Thank you so much for taking the time to share your experience with us and this amazing review!

8/10 Bra

José

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Friendly staff, clean facilities and a great location to enjoy walking around old San Juan.
Bodde här 1 natt i maj 2022
Svar från Reservation Department 11 maj 2022
Thank you for the review!

10/10 Fantastiskt

Luis

Bodde här 1 natt i april 2022

8/10 Bra

Luis

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Esta ubicado en el centro de todo
Bodde här 1 natt i april 2022
Svar från Reservation Department 18 apr. 2022
Thank you for the review!

6/10 Okej

Stephen, riverton

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fantastic area. That’s about the only thing I liked. I booked it because it was cheap for 6 people. There were only two king size beds available. I was hoping there’d be a futon, sofa bed, couch. Nope. We slept three per bed. It was pretty horrible. You don’t advertise a 6 person unit if you only have two beds. It was crammed, as if they tried squeezing as many units as possible. I wouldn’t stay there again. Oh, staff was very nice. There was this Haitian lady, real pleasure.
Bodde här 2 nätter i mars 2022
Svar från Reservation Department 13 apr. 2022
Thank you!

4/10 Dåligt

Jessica

Reste med sin partner
Gillade inte: Personal och service och boendets skick och faciliteter
Property in a good location and walking distance. The service from the hotel manager was awful. We had a horrible flight schedule and missed the email from the property requesting information for check in. Because of this our room was not ready and we could not access the property. We thought we would be greeting with empathy but instead the women screamed and us and told us it was our fault. Horrible and made us uncomfortable our entire stay. Not someone who should be in customer service / hospitality industry . Room was very outdated, small, no windows, humid, no closet to hang clothing or store luggage and bathroom was super old (dirty looking and cracked tile).
Bodde här 1 natt i mars 2022
Svar från Reservation Department 13 apr. 2022
Thank you!

10/10 Fantastiskt

Michael

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Convenient Location
Convenient location in Viejo San Juan. Walking distance to all of the historic sites, shops, bars and restaurants, and everything else you would want to see in the old town. Reasonable price
Bodde här 3 nätter i mars 2022
Svar från Reservation Department 31 mars 2022
Thank you for your review, glad you enjoy your time in Old San Juan. Thank you for staying at My Hotel in Puerto Rico!

8/10 Bra

Mark

Bodde här 7 nätter i mars 2022

8/10 Bra

Scott

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great for the Price and Location
They use solar panels for hot water so there is warm water at best. For the value and location and staff, it was very convenient and half the price of most other hotels.
Bodde här 2 nätter i mars 2022
Svar från Reservation Department 29 mars 2022
Thank you for your review!

10/10 Fantastiskt

Jeff

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
I was very surprised to find this hotel in such a great location in Old San Juan. I stayed on a Friday night so the street outside was bustling and noisy but inside the hotel was perfectly quiet. The person checking me in (Juan) was great, and the hotel was in very nice condition.
Bodde här 1 natt i mars 2022
Svar från Reservation Department 29 mars 2022
Thank you for your review!

4/10 Dåligt

David

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
Need to read fine print in email. No access to locked property and no help when calling provided number to explain why we couldn’t access. No one answered phone. Staff on site where not allowed to provide access even when we provided required proof of vaccination and ids in person. Had to wait over an hour for access code after emailing. Had reservation and contacted them on three occasions prior to arrival when they could have let us know we needed to provide ids and vac status before we could enter hotel.
Bodde här 1 natt i mars 2022
Svar från Reservation Department 26 mars 2022
Thank you for your review. This is a boutique hotel, as a guest booked their reservation a confirmation number is issued immediately with all the details and instructions for before arriving and during their stay at the property. It is clearly stated that the property is controlled with restricted access on the first line of the guest confirmation email. Check-in is from 3:00 pm - 5:00 pm only. No storage before check-in or after check-out. My Hotel process is express check-in and check-out and in some circumstances, we do accommodate after-hours check-in if check-in registration was completed 24 hours prior to arrival. Lately, we have seen several guests not following instructions or not even border reading the details on their reservation and just showing up at the entrance to find out they can't enter the property without booked reservation processed for check-in to access the property. Again, this is a boutique hotel and the property is controlled with restricted access. All guests must be registered for access to be granted.

6/10 Okej

Amarilis

Bodde här 2 nätter i mars 2022

10/10 Fantastiskt

Kimberly, Brooklyn.

Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
This is the second time I stood there and I’ll be back for a third. The staff was amazing and took care of any and all my needs. About two blocks away from CVS; 1.5 blocks from the line of restaurants. The police department is within a 2 block walking distance and the government’s mansion is maybe 3 blocks to the left one you left the building.
Bodde här 6 nätter i mars 2022
Svar från Reservation Department 21 mars 2022
Glad you were pleased with our service, thank you for the review, we are looking forward to seeing you again!

10/10 Fantastiskt

Francisco

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was great.
Bodde här 1 natt i mars 2022
Svar från Reservation Department 22 mars 2022
Thank you for the review!

4/10 Dåligt

guillermo

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
staff not very freindly or hospitable, room felt like a jail cell
Bodde här 1 natt i mars 2022
Svar från Reservation Department 10 mars 2022
Thank you for your review

10/10 Fantastiskt

Jenny

Bodde här 3 nätter i mars 2022

2/10 Väldigt dåligt

jeff

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2022
Svar från Reservation Department 10 mars 2022
Thank you for your review

6/10 Okej

Judith

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i februari 2022
Svar från Reservation Department 10 mars 2022
Thank you for your review.