Exteriör

Recensioner av San Juan Marriott Resort and Stellaris Casino

4.5 out of 5

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 711 av 1138 recensioner" "
8 - Bra i betyg. 226 av 1138 recensioner" "
6 - Okej i betyg. 99 av 1138 recensioner" "
4 - Dåligt i betyg. 45 av 1138 recensioner" "
2 - Väldigt dåligt i betyg. 57 av 1138 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,8/10

Hållbarhet

Recensioner

8/10 Bra

Mikael

Gillade: Personal och service
Bodde här 3 nätter i januari 2022
Svar från Alexandra Torres 26 jan. 2022
Good morning Mikael, Thank you so much for your review! I hope you come and visit us soon! Have a great day.

10/10 Fantastiskt

Kayla

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stayed here with my mom and sister. We had a lovely time. Only issue was that there was a horrible smell in the lobby for a few days, maybe from someone getting sick. Also, our tub drain was clogged. Other than that, stay was lovely!
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 29 apr. 2024
Good afternoon! Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. Looking forward to see you back again in our little paradise.

8/10 Bra

JASMINE

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good ok but def not great. Hotel breakfast is not good and pricey. Never any hot water to shower unless late at night and even at that not by steamy hot just warm.
Bodde här 4 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 29 apr. 2024
Dear Jasmine,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. We apologize any inconvenience you have encountered.

8/10 Bra

Ralph

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very family friendly.
Bodde här 4 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 29 apr. 2024
Dear Ralph,Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.

10/10 Fantastiskt

Nicole Nikita

Reste med familjen
Gillade: Bekvämligheter
Awesome, nice stay, Friendly staff!! Nice pool and Hot tub
Bodde här 5 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 29 apr. 2024
Dear Nicole Nikita,Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Fantastiskt

Kara Williams

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff was all incredible. Location was amazing too. Close to everything.
Bodde här 4 nätter i april 2024
Svar från csanc269 26 apr. 2024
Thank you for your feedback. We appreciate your business.

10/10 Fantastiskt

Ping

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a great time here!!All staffs are great ,we wish we can come back again.
Bodde här 5 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 24 apr. 2024
Dear Ping,We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location to experience San Juan. Dining and shopping all within walking distance.
Bodde här 4 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 24 apr. 2024
Dear James,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Maria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a great place. There were several restaurants in the area and everything else was a quick Uber ride away.
Bodde här 5 nätter i april 2024
Svar från csanc269 23 apr. 2024
Thank you for your feedback. Glad to see you've enjoyed your stay with us.

2/10 Väldigt dåligt

Hemant

Reste med familj och småbarn
Gillade inte: Personal och service
The billing staff was horrible. Especially, because i bought my package via Expedia. They charged me the entire hotel stay cost again, even when i told them that i had paid via Expedia. I had to go through expedia's agent and take the costs off. Multiple times they charged me for breakfast even when the breakfast was included in the room charges. I had to dispute that with my credit card company. The rooms were smaller than what the photos show. The housekeeping entered the room without permission at 8AM and woke my family up.
Bodde här 4 nätter i april 2024
Svar från csanc269 23 apr. 2024
Dear Hemant:We sincerely apologize for the subpar experience you encountered during your recent stay at the San Juan Marriott. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We acknowledge the inconvenience caused and is unacceptable and does not reflect the high standards we strive to maintain at the San Juan Marriott. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future.

8/10 Bra

Lisandra Rodriguez

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was great will definitely recommend and come back again!!
Bodde här 4 nätter i april 2024
Svar från csanc269 22 apr. 2024
Thank you for your feedback. We appreciate your business.

10/10 Fantastiskt

Beth

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a wonderful stay. Staff was friendly and helpful. The hotel needs more umbrellas around the pool area. And rooms could use bigger recycling and trash bins. Also, the $65 daily resort fee (plus about $7 tax) must have slipped my mind. A bit painful to pay. Still--great stay and will recommend.
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa- Sales Coordinator 22 apr. 2024
Dear Beth,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.We thank you for your recommendations and we’ll definitely take notes to improve our hotel. We hope to see you again soon!

10/10 Fantastiskt

Gregory

Gillade: Renlighet och bekvämligheter
Amazing
Bodde här 5 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 22 apr. 2024
Dear Gregory,Thank you for making us your favorite place to stay in the Caribbean. See you soon!

2/10 Väldigt dåligt

Manuel

Gillade: Boendets skick och faciliteter
Gillade inte: Personal och service
Service was terrible takes about 30 minutes just to get a water plus sleeping was a no go noise at 4am to 7am and still no security nor a care in the world, for the guests.
Bodde här 2 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Manuel,Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

10/10 Fantastiskt

Donel

Reste med sin partner
Gillade: Personal och service och boendets skick och faciliteter
Excelente
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa- Sales Coordinator 15 apr. 2024
Querido Huesped,Gracias por elegir nuestro hotel y por tomar tiempo para escribirnos una reseña. Estamos contentos de que les hayan gustado nuestras facilidades. Nos esforzamos en crear una experiencia unica para las personas que nos visitan y nos sentimos orgullosos de haber cumplido con sus expectativas. Esperamos verle pronto!

10/10 Fantastiskt

Victor

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Puerto Rico itself was already tremendously beautiful and friendly, but the service of this Marriott staff helped make this experience one of the greatest, couldn’t thank them more.
Bodde här 2 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Victor,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Fantastiskt

Jerold

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was great.
Bodde här 7 nätter i april 2024
Svar från Alejandra Rosa- Sales Coordinator 15 apr. 2024
Dear Jerold,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again!

8/10 Bra

Erica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is very clean, quiet and right on the beach. The property is relatively small and not as grand as other marriotts I’ve stayed in but perfectly nice. Staff is friendly and helpful. The rooms are quite small.
Bodde här 5 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Erica,Thank you for your feedback. Looking forward to see you back again in our little paradise!

10/10 Fantastiskt

Rafael Antonio

Gillade: Bekvämligheter
Very clean, and the staff was so profesional and friendly
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Rafael Antonio, Thank you for making us your favorite place to stay in the Caribbean. See you soon!

10/10 Fantastiskt

Ashley Michelle

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was amazing. They were so accommodating. We will definitely be staying again.
Bodde här 2 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Ashley Michelle, We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

8/10 Bra

Robert

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
The room was over priced, not worth money payed. The bathroom had no fan for ventilation. The paint looked horrible in there and not maintained. Our patio was not cleaned there were Tito’s (vodka) mini bottles on the floor. Not enough lights, the light were extremely dim.
Bodde här 3 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Robert,Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

10/10 Fantastiskt

ivonne

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean, accessible to shopping and restaurants. Most of the workers were very polite and helpful. Food was ok but pricey. Casino was a snooze
Bodde här 4 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Ivonne, Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. Looking forward to see you back again in our little paradise!

10/10 Fantastiskt

Pervisha, Fitzgerald

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful property but the birds that’s on the property are very scary. They were walking around everywhere and taking people food. Yuck
Bodde här 3 nätter i april 2024
Svar från csanc269 12 apr. 2024
Thank you for your feedback. We appreciate your business. We will share your feedback with our team.

8/10 Bra

Jaqueline

Reste med familjen
Breakfast not the best and too expensive!
Bodde här 2 nätter i april 2024
Svar från Csanc269 12 apr. 2024
Thank you for your feedback. We appreciate your business and will share with our management team.

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Alejandra Rosa - Sales Coordinator 15 apr. 2024
Dear Richard,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

2/10 Väldigt dåligt

Corine

Reste med familjen
This was our 2nd stay. Completely different. Dirty rooms. Sprayed bed pillows with some strong chemicals that made me sick. Told management and the girl used the same chemical to clean the floors next day. Restaurant was being remodeling so we couldn’t eat on the patio and look at the ocean. Painting in the hallways of our room. Made me sick toxic smelling paint. On the balcony of our room smelled of majajuana everyday. Also people smoking marjajana in the hallways smelled everyday.I was sick the whole time from this and ruined my trip. Will not go there again!
Bodde här 7 nätter i april 2024
Svar från Csanc268 12 apr. 2024
Dear Corine:We sincerely apologize for the subpar experience you encountered during your recent stay at the San Juan Marriott. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations.We acknowledge the inconvenience caused and is unacceptable and does not reflect the high standards we strive to maintain at the San Juan Marriott. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future.

10/10 Fantastiskt

Daniel J

Gillade: Personal och service
Bodde här 6 nätter i april 2024
Svar från Csanc269 12 apr. 2024
We appreciate your business. Hope we can host you again in a near future.

10/10 Fantastiskt

Judith

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No complaints at all .I loved everything about my vacation except when i had to leave.
Bodde här 5 nätter i april 2024
Svar från csanc269 12 apr. 2024
Thank you for your feedback. We are happy to hear that you enjoyed your stay.

8/10 Bra

Nancy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spent a week here with my family. Rooms are large enough to accommodate queen beds so I don’t know why they use full beds as those are small for 2 adults. Loved the balcony. The bathroom literally had one tiny hook for towels which is only good for one of the four of us. Everyone else’s towels were strung about to dry across chair backs, the shower curtain rod etc plus we still needed a place for swimsuits to drip dry. My other complaint is the insane amount of plastic used here - tiny bar cups and I bet none of it gets recycled. Getting a chair at the pool required getting your towels out to save them by 7:00am despite the rule that there’s no saving chairs…. Very convenient to beach, dining, shopping. Breakfast overpriced at $44. Didn’t eat here except one breakfast. Pool area would be more relaxing if one of the 2 was dedicated to adults. Pool area also really slippery-tile here may look pretty but it’s not very safe.
Bodde här 7 nätter i mars 2024
Svar från csanc269 12 apr. 2024
Thank you for your feedback. We will share your concern with our management team. Hope we can host you again in a near future.

10/10 Fantastiskt

Kurt

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Puerto Rican people are polite and friendly. The hotel was well staffed and very accommodating. The local prices are expensive but I understand why.
Bodde här 3 nätter i april 2024
Svar från csanc269 10 apr. 2024
Thank you for your feedback. We appreciate your business and hope we can host you again in a near future.

8/10 Bra

Jeffrey

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic dining options all around!
Bodde här 5 nätter i april 2024
Svar från csanc269 9 apr. 2024
We appreciate your feedback. Thank you for staying with us.

4/10 Dåligt

Cassandra

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet
It would have been fine for half the price. Not only was the resort overpriced for what it was, the food was mediocre and overpriced, $40 per person for breakfast that would often be provided included in stays at most hotels. I had someone else’s dirty clothes in my room when I checked in. Not properly cleaned. Floors were filthy. I only had two meals and a couple drinks during my 6 days, left with an additional final bill of $925 for that, resort fees, and parking. It was wild! The staff was the only positive.
Bodde här 6 nätter i april 2024
Svar från csanc269 8 apr. 2024
We sincerely apologize for the subpar experience you encountered during your recent stay at the San Juan Marriott. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future.

10/10 Fantastiskt

Nicolette

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från csanc269 8 apr. 2024
We appreciate your business. Thank you for staying with us. Have an excellent day!

8/10 Bra

Daniel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was accommodating and quick to resolve any issues. Great pools for kids and close to beach that you dont have to leave property
Bodde här 4 nätter i april 2024
Svar från csanc269 5 apr. 2024
Thank you for your feedback. We appreciate your business.

10/10 Fantastiskt

Tiffany Dawn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We enjoyed our stay.
Bodde här 5 nätter i mars 2024
Svar från csanc269 5 apr. 2024
Thank you for your feedback. We appreciate your business.

10/10 Fantastiskt

Lisa L

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från csanc269 5 apr. 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Väldigt dåligt

SALVATORE

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Room service was not good my wife stepped on something in the room cut her foot open always had to ask to clean room and get towels no mats I. Shower to protect your self from falling food was terrible just bad stay
Bodde här 6 nätter i mars 2024
Svar från Alejadra Rosa - Sales Coordinator 4 apr. 2024
Dear Salvatore,Thank you for your time to write this review, I apologize for this bad experience. I am very disappointed to hear that our room service and housekeeping staff did not meet your expectations. Your remarks are well noted, we will try the next time to be more than expected.

2/10 Väldigt dåligt

Karen, mt. vernon

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The rooms are not renovated as indicated in room preference. The staff is unprofessional and rude. The rooms are old and not clean. Housekeeping was delayed. The room we requested was not available and the manager on staff was not responsive.
Bodde här 3 nätter i mars 2024
Svar från csanc269 2 apr. 2024
Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future. We hope to have the opportunity to restore your confidence in our hotel on your next visit.

6/10 Okej

margaret

Bodde här 1 natt i mars 2024
Svar från Alejandra Rosa- Sales Coordinator 22 apr. 2024
Dear Margaret,Thank you for your feedback. What do you think can make us a 5 instead of a 3? Looking forward to seeing you back again in our little paradise.

10/10 Fantastiskt

Zhanat

Bodde här 6 nätter i mars 2024
Svar från Alejandra Rosa-Sales Coordinator 22 apr. 2024
Dear Zhanat,Thank you for your feedback. Looking forward to seeing you back again in our little paradise!

10/10 Fantastiskt

Carrie Lynn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från csanc269 1 apr. 2024
Thank you for rating. We are glad to see you enjoyed your stay.

10/10 Fantastiskt

Yomarie

Bodde här 1 natt i mars 2024
Svar från Alejandra Rosa - Sales Coordinator 22 apr. 2024
Dear Yomarie,Your feedback is very important to us. Thank you for your rating. Looking forward to seeing you again.!

10/10 Fantastiskt

Matthew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice hotel. The location was great with countless walkable meal options.
Bodde här 5 nätter i mars 2024
Svar från csanc269 1 apr. 2024
Thank you for your feedback. We are glad to read you enjoyed your stay.

10/10 Fantastiskt

Edward

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från csanc269 1 apr. 2024
Thank you for rating. We are glad to see you enjoyed your stay.

8/10 Bra

Edonisa

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Not applicable
Bodde här 4 nätter i mars 2024
Svar från csanc269 1 apr. 2024
Thank you for rating. We are glad to see you enjoyed your stay.

8/10 Bra

Shelly

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Great location in Condado-we were able to walk to enless options for breakfast, lunch and dinner. A Starbucks is across the street as well. We only dined in the hotel at the pool cafe-and the food there was really good. Housekeeping was extremely detailed in their cleaning and all staff were very helpful and courteous. Enterprise was right on site for our car rental. Great for family and kids. Standard rooms are small and only have double beds, so be aware. Only about 3 mi from Old San Juan and 15 min from SJU.
Bodde här 5 nätter i mars 2024
Svar från Alejandra Rosa - Sales Coordinator 27 mars 2024
Dear Shelly,It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.I'm glad you felt it was special. We hope you'll come and see us again soon!

2/10 Väldigt dåligt

RAHUL

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Asked them for ocean view they didn’t even offer as we so many available & also staff are not courteous at all. Just waste staying at this place
Svar från csanc269 25 mars 2024
We appreciate your feedback and will escalate this to upper management. Our sincere apologies for the inconveniences upon your stay.

10/10 Fantastiskt

Deja

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed my stay. No complaints, comedy show right next to room tower was great!
Bodde här 4 nätter i februari 2024
Svar från csanc269 25 mars 2024
We appreciate your feedback and happy to see you have enjoyed your stay.

6/10 Okej

Teaira

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från Alejandra Rosa- Sales Coordinator 26 mars 2024
Dear Teaira,Your feedback is very important to us. Thank you for taking out of your time to share this rating with us. We apologize any inconvenience you have encountered.

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved everything!! I will be staying there again!
Bodde här 5 nätter i mars 2024
Svar från csanc269 25 mars 2024
We appreciate your feedback and happy to see you have enjoyed your stay..