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Recensioner av Sheraton Puerto Rico Resort & Casino

4 out of 5
Sheraton Puerto Rico Resort & Casino
200 Convention Boulevard, San Juan

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 590 av 1003 recensioner" "
8 - Bra i betyg. 182 av 1003 recensioner" "
6 - Okej i betyg. 112 av 1003 recensioner" "
4 - Dåligt i betyg. 60 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 59 av 1003 recensioner" "

8,8/10

Renlighet

8,8/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jose

Reste i grupp, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The best Hotel in Puerto Rico
Bodde här 1 natt i maj 2024
Svar från Gamaliel 14 maj 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future

10/10 Fantastiskt

Emil

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i maj 2024
Svar från Gamaliel 14 maj 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future

10/10 Fantastiskt

Claribel

Volveré
Bodde här 1 natt i maj 2024
Svar från Gamaliel 14 maj 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very close to the dock where our cruise ship was located
Bodde här 1 natt i maj 2024
Svar från Gamaliel 7 maj 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Manuel A Collazo

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Personal muy agradable
Bodde här 2 nätter i april 2024
Svar från Guest Services Team 5 maj 2024
Thank you for your feedback we hope to host you back soon.

10/10 Fantastiskt

ALBERTO, Barranquitas

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i april 2024
Svar från Gamaliel 3 maj 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

8/10 Bra

Derrick

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I’ve see better bathroom features and presentation at cheaper hotels. The shower/bath in this one was very basic, with a mat in the tub itself, who knows how often that gets changed. The tub and bathroom ceiling had stains. I might be wrong, I just expected a bit more luxury in that area for the money paid. The pool was excellent and the view from the pool was even better. And the location was great given Distrito TMO is a couple of steps away providing food options and entertainment.
Bodde här 1 natt i april 2024
Svar från Gamaliel 2 maj 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 Fantastiskt

Bianca, Savannah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I love how the staff were so a accommodating and caring when it came to any type of assist I may have needed.
Bodde här 3 nätter i april 2024
Svar från Gamaliel 1 maj 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

2/10 Väldigt dåligt

Kidist

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I don’t know where to start room service will make the place ever more dirty. There is 45$ hidden fee it’s over priced. The price and the service doesn’t match don’t waste your money.
Bodde här 6 nätter i april 2024
Svar från Gamaliel 30 apr. 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

8/10 Bra

Edgardo

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Gamaliel 29 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

8/10 Bra

Jose

Reste med sin partner
Buen ambiente nocturno
Bodde här 2 nätter i april 2024
Svar från Gamaliel 29 apr. 2024
Gracias por su retroalimentacion y por escoger al Sheraton PR Resort y Casino! Esperamos volverle a ver en un futuro cercano!

10/10 Fantastiskt

LUIS, San Antonio

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great resort
Bodde här 1 natt i april 2024
Svar från Gamaliel 29 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

8/10 Bra

janae

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed my stay , very nice
Bodde här 3 nätter i april 2024
Svar från Guest Services Team 28 apr. 2024
Thank you for sharing your experience, we hope to host you back soon.

10/10 Fantastiskt

Zuleima

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good
Bodde här 1 natt i april 2024
Svar från Gamaliel 23 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

8/10 Bra

Travis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Gamaliel 23 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Malika

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Loved this property. Very clean. Pleasant staff. Pool area was nice! Balcony had a nice view of the pool area. Renovations but that was not a problem!
Bodde här 4 nätter i april 2024
Svar från Gamaliel 22 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Taneisha

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved it ❤️❤️
Bodde här 2 nätter i april 2024
Svar från Gamaliel 19 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future

6/10 Okej

Naumita

Reste i grupp
Gillade inte: Personal och service
The bed sheets irritated the skin, and there was no soundproofing within the rooms. You can hear people talking in the hall and the next room over. Regarding the dining options, the staff were not attentive but just chatted with each other, forgot requests, and had to be reminded multiple times. Lastly, the food price was crazy expensive, and the quality was subpar. Overall, it was average for a hotel, but I would have expected more from a resort.
Bodde här 8 nätter i april 2024
Svar från Gamaliel 17 apr. 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 Fantastiskt

Darvin

Bodde här 5 nätter i april 2024
Svar från Gamaliel 7 maj 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Santali

Reste med familjen
Gillade: Bekvämligheter
Amazing service
Bodde här 3 nätter i mars 2024
Svar från Gamaliel 15 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Bra

Briana

Reste i grupp
Gillade: Renlighet och boendets skick och faciliteter
The staff was friendly but took forever bringing the correct towels we were asking for. Loved the pool and jacuzzi on floor 4. The hotel is close to the T-mobile District, which is very convenient! Love the area & the hotel as a whole.
Bodde här 4 nätter i april 2024
Svar från Guest Services 14 apr. 2024
Thank you for the kind words! We're delighted to hear that you had a positive experience with us. We look forward to welcoming you back soon!

8/10 Bra

Ashley

Reste med familjen
Gillade inte: Personal och service
This property was perfect you you weren’t going leave. The Distrito was right across the street and that was nice. But it is expense to eat there and at the Metropol Restaurant which was on the other side. I did notice while at the pool and other bars at the actual hotel the weren’t very attentive to me and my family while others they waited on hand and foot, bringing drinks to them and seemed jovial. The original room was filled with ants and it took quite a while to be rectified. But it was eventually. Idk. I’ll go back to PR, maybe not stay at that hotel.
Bodde här 4 nätter i april 2024
Svar från Gamaliel 15 apr. 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 Fantastiskt

Janeen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We were accommodated & happy with the property
Bodde här 3 nätter i april 2024
Svar från Gamaliel 17 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future

10/10 Fantastiskt

Miguel

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
🙂
Bodde här 3 nätter i april 2024
Svar från Gamaliel 12 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Jaqueline

Reste med familjen
Very good!
Bodde här 3 nätter i april 2024
Svar från Gamaliel 12 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Keandrae

Bodde här 4 nätter i april 2024
Svar från Gamaliel 29 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Khadijah

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Gamaliel 10 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Bra

Reimah, Pleasant Grove

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
There one night before cruising. The perfect spot. Close and convenient.
Bodde här 1 natt i mars 2024
Svar från Gamaliel 7 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Bra

ernesto

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Hi Ithought u need a rental u don’t Uber is just fine
Bodde här 4 nätter i april 2024
Svar från Gamaliel 7 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Rontesha

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Hotel offered a shuttle to Old San Juan and the Beach which was very nice
Bodde här 4 nätter i april 2024
Svar från Gamaliel 8 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Quinntavius

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was very nice and fun…
Bodde här 4 nätter i mars 2024
Svar från Gamaliel 4 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Keaira

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like that the property had free shuttle service to the beach and old San Juan. I also liked that it was across the street from T-Mobile district which offered various restaurants and attractions such as an arcade, zip lining, rock climbing and etc…
Bodde här 2 nätter i april 2024
Svar från Gamaliel 4 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Anthony, PHILADELPHIA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely amazing
Bodde här 5 nätter i mars 2024
Svar från Gamaliel 4 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Mary

Reste med familjen
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
The stay at the Sheraton was second to none. The staff was friendly and attentive to our every need. We will definitely be back. Our family vacation was an enjoyable experience for my husband, myself and our teen sons.
Bodde här 3 nätter i mars 2024
Svar från Gamaliel 3 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Bra

Lisa, Dupont

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property in good distance from cruise port. Restaurant and casino on site. Additional dining and entertainment facilities within walking distance. Hotel shuttle service for off property dining and shopping ends early. Breakfast buffet available but pricey with limited options. I would stay again.
Bodde här 1 natt i januari 2024
Svar från Gamaliel 2 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Lakiah

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great staff and location!
Bodde här 4 nätter i mars 2024
Svar från Gamaliel 2 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Jacquan

Bodde här 4 nätter i mars 2024
Svar från Gamaliel 22 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Resort & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Fanny

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
excellent service and good atmosphere. everything very clean
Bodde här 3 nätter i mars 2024
Svar från Gamaliel 2 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

EDWIN R

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cerca de las áreas de interes
Bodde här 3 nätter i mars 2024
Svar från Gamaliel 1 apr. 2024
Gracias por su retroalimentacion y por escoger al Sheraton PR Hotel y Casino! Esperamos volverle a ver en un futuro cercano!

10/10 Fantastiskt

Ronique

Gillade: Boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Gamaliel 2 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Maria

Bodde här 2 nätter i mars 2024
Svar från Gamaliel 1 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Bra

Jessica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Todo limpio
Bodde här 1 natt i mars 2024
Svar från Gamaliel 1 apr. 2024
Gracias por su retroalimentacion y por escoger al Sheraton PR Hotel y Casino! Esperamos volverle a ver en un futuro cercano!

6/10 Okej

Marisol

Bodde här 2 nätter i mars 2024
Svar från Gamaliel 19 apr. 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better.

10/10 Fantastiskt

Shayra

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Gamaliel 1 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Ernesto R

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Excellent
Bodde här 2 nätter i mars 2024
Svar från Gamaliel 1 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Ronald

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Awesome resort! The room service food was delicious and there’s tons of stuff around the resort to look at and or do. The casino is nice and has a Sportsbook which I was surprised about but really happy with. I would absolutely stay here again!
Bodde här 3 nätter i mars 2024
Svar från Gamaliel 1 apr. 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

2/10 Väldigt dåligt

Kathleen

Reste med familjen
Gillade inte: Renlighet
My visit to the Sheraton PR was practically ruined from bed bug infestation in my room. I had to seek medical attention for the hundreds of bites, lost clothes from shrinkage due to having to wash and dry everything hot. The hotel has been very slow getting back to me (a month already) and has NOT accepted responsibility.
Bodde här 4 nätter i februari 2024
Svar från Gamaliel 26 mars 2024
Thank you for your feedback. Allow me to please apologize as we fell short in meeting your expectations in some areas. Thank you for taking the time to write your concerns and allowing us to improve our service. Hope you provide us another opportunity in the near future to serve you and make it better. One of our Managers would be in contact with you.

10/10 Fantastiskt

Kevin

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Gamaliel 25 mars 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

10/10 Fantastiskt

Erica

V
Bodde här 3 nätter i mars 2024
Svar från Gamaliel 23 mars 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.

8/10 Bra

Leticia, West Orange

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The location was great - while not on the beach it had a nice pool area, easy parking and a great sense of hospitality. Shout out to Jesus who was a bartender at the pool and helpful with local haunts and eats! Would stay there again for sure!
Bodde här 1 natt i mars 2024
Svar från Gamaliel 20 mars 2024
Thank you for your feedback and for choosing the Sheraton PR Hotel & Casino! We hope to welcome you back in the near future.