2 utomhuspooler, parasoller och solstolar
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Recensioner av The Condado Plaza Hotel

4 out of 5
The Condado Plaza Hotel
999 Ashford Avenue, San Juan

Recensioner

7,2

Bra

10 - Fantastiskt i betyg. 349 av 1003 recensioner" "
8 - Bra i betyg. 219 av 1003 recensioner" "
6 - Okej i betyg. 181 av 1003 recensioner" "
4 - Dåligt i betyg. 131 av 1003 recensioner" "
2 - Väldigt dåligt i betyg. 123 av 1003 recensioner" "

7,6/10

Renlighet

7,8/10

Personal och service

7,0/10

Bekvämligheter

6,8/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Regina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
My husband and I stayed here for a week for our anniversary, the pictures do no justice!! A must see!! We really enjoyed our stay and will definitely be staying here again, when visiting..
Bodde här 4 nätter i april 2024
Svar från Lemuel 30 apr. 2024
Thank you, Regina, for your great review and comments, we are glad you enjoyed your stay with us, hoping to see you again soon.

8/10 Bra

Andrew

Bodde här 2 nätter i april 2024
Svar från Lemuel 30 apr. 2024
Andrew thank you for taking time to rate our property, we hope to see you again soon.

10/10 Fantastiskt

Diana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was friendly . The pool music fun ! We will be back!!
Bodde här 3 nätter i april 2024
Svar från Lemuel 30 apr. 2024
Diana, great to read you had fun, come back soon.

10/10 Fantastiskt

Lymari

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Lemuel 30 apr. 2024
Lymari, thank you for your 5-star review, we hope to service you in the near future.

6/10 Okej

Hilary

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter
This property is fine. We were a little shocked when arriving at the property after reading the listed amenities and “resort” and “casino”. You can hear everything from neighbors tv to traffic to hallway conversation. Staff was very nice and hotel felt clean, but for the price there were other better options.
Bodde här 3 nätter i april 2024
Svar från Lemuel 25 apr. 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

2/10 Väldigt dåligt

Jose

Gillade inte: Personal och service och boendets skick och faciliteter
Incidental fees are too high. Rooms are falling apart. Pool closes way too early.
Bodde här 7 nätter i april 2024
Svar från Helen - Reservations 21 apr. 2024
Thank you for the feedback.

2/10 Väldigt dåligt

Adriana, Bakersfield

Reste i grupp
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
And very bad services.
Bodde här 4 nätter i april 2024
Svar från Lemuel 16 apr. 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

10/10 Fantastiskt

Dezarae

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was so nice it gave me resort vibes. i will definitely be visiting again.
Bodde här 3 nätter i april 2024
Svar från Lemuel 12 apr. 2024
Thank you for taking of your time to complete this review and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

8/10 Bra

Susan Mitchell

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från Lemuel 12 apr. 2024
Susan, thanks for your review, we hope to see you back soon.

10/10 Fantastiskt

Brandon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Lemuel 11 apr. 2024
Thank you for taking of your time to complete this review and 5-star rating. We hope to welcome you back soon.

4/10 Dåligt

AGNES MARIA

Gillade inte: Bekvämligheter och boendets skick och faciliteter
Elavators did not work the entire stay only 1 worked but Occasionally that one didn’t work - the power went out for over an hour - we had to walk up the stairs to the dark room -. When working The tv had few Channels . The room was dingy and dated . When we arrived the sheets had stains - we were given clean sheets but had to change the bedding ourselves - the bar staff at the pool were rude and drinks overpriced . Restaurant was understaffed - few options - I’ve stayed here many times but won’t be back
Bodde här 4 nätter i mars 2024
Svar från Lemuel 6 apr. 2024
Agnes, thanks you for your feedback, we apologize for the inconvenience you experienced. We will shar with the staff to correct service levels and room maintenance. We hope to have the opportunity to welcome you back in the future.

10/10 Fantastiskt

Bill

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was great, hotel was good. Could use better dining options in the hotel.
Bodde här 7 nätter i mars 2024
Svar från Lemuel 6 apr. 2024
Bill, thanks for your 5-star review and comments, staff woks hard to deliver memorable experiences. Hope to welcome you back soon.

10/10 Fantastiskt

Arleesa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was my Twin and I’s Birthday and from the time we walked in the hotel it was amazing service everyday we were there. I will say the hotel is old, but the upkeep is amazing the only thing is the doors for the room slam so easy so you have to be careful. I will definitely be back!!
Bodde här 3 nätter i mars 2024
Svar från Lemuel 6 apr. 2024
Arleesa, thank you for review and 5-star rating, we are glad you have a good birthday celebration with your twin, hope to see you again for your next birthday!

6/10 Okej

Uriel, Clarksburg

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Staff was good.. however the property condition needed a lot of work (bathroom fan did not, mini frig in the bathroom did not cool beverages, telephone 📞 did not work, chair and couch had stains on them, and in the hallway loud fans were running all day and night)
Bodde här 2 nätter i mars 2024
Svar från Lemuel 6 apr. 2024
Uriel, thank you for feedback, we will share with maintenance staff to take corrective action. Hope to see you back soon.

10/10 Fantastiskt

aslin

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay and excellent staff!
Bodde här 4 nätter i mars 2024
Svar från Lemuel 2 apr. 2024
Thank you for taking time to review our hotel and for recognizing the service from our staff.

10/10 Fantastiskt

Maria I

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
❤️
Bodde här 5 nätter i mars 2024
Svar från Lemuel 2 apr. 2024
Thank you for taking of your time to complete this review and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

10/10 Fantastiskt

Margaret

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i mars 2024
Svar från Lemuel 2 apr. 2024
Thank you for your 5-star review, see you back soon.

6/10 Okej

Richard

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
When i first arrived. There was bugs in the room that i got placed in. Then we got moved after complaining more then once.
Bodde här 3 nätter i mars 2024
Svar från Lemuel 2 apr. 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. I would like to express our sincere apologies for experience at your arrival. Your comments are shared with our staff to take corrective actions. We hope to have an opportunity to serve in the near future.

2/10 Väldigt dåligt

Alan

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We arrived at 3:50 for a 4pm check in and our room wasn't ready. we went out fpr an hour and when we returned we were told the water was not working and should be fixed later that night. When we got to our room the phone and safe didn't work. when the water finally came back on it was brown and unusable. We were moved to another room on another floor which was supposed to have clean water but it was the same brown, and gradually the water became cloudy and wasn't totally clear until our 4th day of 5 days stayed. We could not shower, wash or brush our teeth. The overall condition of the property is run down and not very clean. When we checked out we were told we could not receive any partial refund because we prepaid through Expedia, and to contact Expedia regarding any available refunds. We are requesting a full refund as our stay, which was to celebrate a special occasion, was ruined by the terrible conditions at this hotel. we will anxiously await your reply. Thank you.
Bodde här 5 nätter i mars 2024
Svar från Lemuel 2 apr. 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

2/10 Väldigt dåligt

Brandon

Reste med familj och småbarn, Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
Booked and paid for an oceanfront and was given a street view.
Bodde här 1 natt i mars 2024
Svar från Lemuel 28 mars 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

6/10 Okej

Sophie

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
The hotel is outdated, needs lots of tender loving care.
Svar från Lemuel 2 apr. 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

6/10 Okej

Marina

Gillade: Renlighet och personal och service
Bodde här 6 nätter i mars 2024
Svar från Lemuel 2 apr. 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

10/10 Fantastiskt

Allan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We enjoyed our stay and would come back
Bodde här 6 nätter i mars 2024
Svar från Lemuel 28 mars 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

6/10 Okej

Anna

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Most of the dining options were closed, and the food was overpriced for what it was. The room was visibly run down--chipped paint on the walls, some water rings on furniture, though the sheets were clean. The staff were efficient and kind.
Bodde här 1 natt i mars 2024
Svar från Lemuel 28 mars 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

6/10 Okej

Angelina

Reste med familjen, Reste med sin partner
Gillade: Personal och service och bekvämligheter
The hotel was without water for quite some time on Sunday, and I never felt it was completely clean/clear when it was running. My daughter joined us on the last night in the hotel and found small ants in her bed. The hotel was very dated and carpet was not clean. I did like the location, pool, small beach area and access to Starbucks on premise.
Bodde här 3 nätter i mars 2024
Svar från Lemuel 26 mars 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

8/10 Bra

ABDUL

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Needs some maintenance (bathroom /rooms paint) Property outdoors very nice
Bodde här 3 nätter i mars 2024
Svar från Lemuel 26 mars 2024
Thank you for your feedback, we will share with the maintenance team, we hope to welcome you back soon.

10/10 Fantastiskt

Shennon M Devito, Jesus

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Lemuel 26 mars 2024
Thank you for your 5-star rating, see you back soon.

10/10 Fantastiskt

Eliecer

Reste med familj och småbarn, Reste i grupp, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a great time the everything was as advertised.
Bodde här 3 nätter i mars 2024
Svar från Lemuel 26 mars 2024
Great to read you had a good time, hope to see you back soon.

6/10 Okej

Margarita

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Too long of a wait for an available room. A sassy employee when it came to storage of the begs waiting for several hours for a room to be available. That is what he deemed "check in", only once you have your keys. Other female staff were very helpful.
Bodde här 2 nätter i mars 2024
Svar från Lemuel 21 mars 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

8/10 Bra

Stacy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Condado Plaza Hotel is an older hotel but has a great location—it's very walkable. Our room had a fantastic view and a balcony right on the water. Clean and tidy. The amenities were lovely, with two pools and access to the beach area. We spent our last day enjoying the pool, hot tub, etc. The drawbacks were the elevators were slow, and only one was working in the lobby, so you had to go to the other end to get to the secondary elevator. The staff was very vocal about being short staff and wait times for breakfast, and the coffee shop wasn't open most days, so the Starbucks was very busy. It's not the best way to start your day. Overall, we had a great trip to PR and definitely will return.
Bodde här 4 nätter i mars 2024
Svar från Lemuel 21 mars 2024
Stacy, Thank you for taking of your time to review our hotel. We are happy you had a wonderful time while in our property. We hope to see you back soon.

10/10 Fantastiskt

Miranda

Bodde här 4 nätter i mars 2024
Svar från Lemuel 8 apr. 2024
Miranda, Thank you for taking of your time to complete this review and 5-star rating. I will share them with the staff. We hope to welcome you back soon.

10/10 Fantastiskt

Marianne

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
We had a lovely week at the Condado Plaza. Although the property is dated and could use some upgrades, the location is terrific. The staff is unfailingly gracious and helpful. Special shout out to Gladys, our room cleaner, and Hector, the Moon Bar bartender. Thank you for a great vacation.
Svar från Lemuel 12 mars 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them. We hope to welcome you back soon.

10/10 Fantastiskt

Svitlana

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I like everything
Bodde här 6 nätter i februari 2024
Svar från Lemuel 12 mars 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them. We hope to welcome you back soon.

2/10 Väldigt dåligt

harley scott

Bodde här 3 nätter i februari 2024
Svar från Lemuel 21 mars 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We are sorry we did not meet your expectations. We hope to welcome you back soon.

6/10 Okej

Mark

Reste med sin partner
Pretty ocean views ordered a wage burger that was so overdone like shoe leather
Bodde här 1 natt i februari 2024
Svar från Lemuel 26 feb. 2024
Thank you for taking time to rate your experience while in our property. Your feedback is important for us. We hope to welcome you back soon.

2/10 Väldigt dåligt

Alex

Reste i grupp
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Check in was delayed by two hours. Pictures didn’t match the reality of the hotel. Lights didn’t work, the glass was dirty, cords weren’t hidden.
Bodde här 1 natt i februari 2024
Svar från Lemuel 26 feb. 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. I would like to express our sincere apologies. Your comments are shared with our staff to take corrective actions. We hope to have an opportunity to serve in the near future.

10/10 Fantastiskt

Francesca

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pool slide was epic!
Bodde här 1 natt i februari 2024
Svar från Lemuel 26 feb. 2024
Thank you for taking of your time to complete this review, for your comments and 5-star rating. I will share them. We hope to welcome you back soon.

2/10 Väldigt dåligt

Secorra

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
when we arrived our room was not ready until about 5pm, they gave us a terrible room the balcony was on top of a roof, the balcony had holes and cracks every where. the room was dusty. So we went back down to complain and the manager had to move our room it was a little better. But that room was also dusty. the balcony looked worn down. When we went down to get our bags from the car there was roaches near the elevators. The night we was in our room there was baby roaches and we kept calling the front desk and we got no answer at all. We were dissatisfied.
Bodde här 3 nätter i februari 2024
Svar från Lemuel 26 feb. 2024
Thank you for staying with us during your visit to beautiful Puerto Rico. We would like to express our sincere apologies for not meeting your expectations. We will share your feedback with our team to take corrective actions. We thank you again for your feedback and we look forward for the opportunity to serve you in the near future.

10/10 Fantastiskt

Teona

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Will definitely be back
Bodde här 3 nätter i februari 2024
Svar från Helen - Hotel Reservations 25 feb. 2024
We are happy to hear that you enjoyed your stay! Thank you for staying with us!

6/10 Okej

Hardip

Reste med familj och småbarn
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
It’s a 2 star hotel in 5 star location. The view from the room and friendly staff is the only saving grace for the hotel. Here are few turnoffs which makes the stay below average: 1) for a hotel of this size they have no decent restaurant. The only place to eat is Cafe Calibre which has few food choices but nothing much for vegetarian. 2) the room service is not available at the hotel. Something as simple as a plate is also not available if you got your food ordered from outside. 3) only one elevator is working out of two in the main lobby. Often we stool for minutes to wait for elevator and then walked on the other side of the hotel to use stairs. Imagine that with a suitcase. 4) the staff was overworked. Really nice people but saw same people from morning 10am to night 10pm which tells me that company wants to extract everyone. 5) there is a lot of open space and lounge but it’s completely unutilized. 6) the paint outside is peeling off. The door handles for the lobby don’t operate properly. Seems like Hilton has forgotten about the hotel and keeps minting money without further investment. Or maybe spend all the money across the street at Hilton garden inn and run this place on fumes. Not sure which one is true. Again nice location, one of the best views and very nice hard working people. However not worth $400 a night!
Bodde här 6 nätter i februari 2024
Svar från Lemuel 24 feb. 2024
Thank you for taking of your time to complete this review. Please accept our apologies for not meeting your expectations. Your feedback is important to us and it helps us see areas of opportunities. Hoping to have the opportunity to welcome you back in the near future

10/10 Fantastiskt

Shannon

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice hotel kid friendly
Bodde här 3 nätter i februari 2024
Svar från Helen - Reservations 22 feb. 2024
Thank you for staying with us and sharing your feedback! We are happy to know you had a great stay. Thank you for choosing us!

10/10 Fantastiskt

Barri, Mercer Island

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great service and ambiance.
Bodde här 9 nätter i februari 2024
Svar från Lemuel 19 feb. 2024
Barri, Thank you for taking of your time to review our hotel and for the 5-star rating, and for acknowledging the service received by the staff. We are happy to read you had a wonderful time while in our property. We hope to welcome you back soon.

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice Hotel
Bodde här 2 nätter i februari 2024
Svar från Lemuel 12 feb. 2024
Jose, thanks for your 5-star rating, we hope to welcome you back soon.

6/10 Okej

Edmund Zachary

Reste med familjen
Gillade: Renlighet och personal och service
There are a lot of positives about his hotel. We have stayed here many times over the years, and it used to a grand experience. Unfortunately, over the years it has become a bit out of date and aspects of the hotel have become runned down. It is clean, the bathrooms are nice enough, beds comfortable, good service and staff. However, it is just old, the rooms are old, lack ambiance (paintings?) lighting, and if you are on the street side due to the aged sliding glass doors and windows, prepare to hear everything happening on the streets below! The wifi does not work at all. The hotel needs a makeover and hopefully can return to what it used to be!
Bodde här 2 nätter i februari 2024
Svar från Lemuel 12 feb. 2024
Edmund, thank you for taking time to review our property and for your comments, we appreciate your feedback and will share with the team, hope you come back soon.

6/10 Okej

Dina Palacios

Reste med familjen
Gillade: Personal och service och bekvämligheter
We liked the service of the gentlemen at front, very professional and attentive. The receptionist who checked us in was not very friendly and didn’t give me the right information about my deposit, the other ones we dealt with were much better. I liked the fact they had taxis at front, made moving around easier. The food was ok but would have preferred aunthentic food. The property needs updating for sure, didn’t like the sliding doors in the bathroom plus they didn’t cover the entrance to the bathroom properly and were a little loose, the knob in the shower was loose too, and we found ants in our room. Our balcony door didn’t lock too. Overall, I wouldn’t stay there again unfortunately.
Bodde här 3 nätter i januari 2024
Svar från Helen - Reservations 12 feb. 2024
Thank you for the feedback.

8/10 Bra

Tarina

Bodde här 3 nätter i februari 2024
Svar från Helen - Reservations 21 mars 2024
Thank you for staying with us during your visit to Puerto Rico! We appreciate your feedback.

8/10 Bra

Agustin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Helen - Hotel Reservations 12 feb. 2024
Thank you for staying with us and completing the survey!

4/10 Dåligt

Barbara

Gillade inte: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Helen - Hotel Reservations 8 feb. 2024
Thank you for taking of your time to complete this survey - it is important to us.

4/10 Dåligt

Kami

Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
I didn't feel like the pictures online and the real thing aligned. I thought I was paying for much higher quality so was quite disappointed with the shabby hotel. "Free Wi-Fi" is only in the lobby and doesn't work anywhere else on site. Not all the elevators work, so you spend a significant amount of time trying to go up and down.
Bodde här 1 natt i januari 2024
Svar från Helen - Reservations 12 feb. 2024
Thank you for the feedback, will be reviewed in detail.

4/10 Dåligt

Eduardo

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Very overprice. Outdated, dirty and poorly maintain. For the price you pay, $600/night, you would expect a higher level. The room were more like motel rooms. Would not stay again there.
Bodde här 2 nätter i februari 2024
Svar från Helen - Hotel Reservations 7 feb. 2024
Thank you for the feedback, management will review shortfalls mentioned.