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Recensioner av The St. Regis Bahia Beach Resort, Puerto Rico

5 out of 5
The St. Regis Bahia Beach Resort, Puerto Rico
State Road 187 Kilometer 4.2, Río Grande

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 304 av 389 recensioner" "
8 - Bra i betyg. 49 av 389 recensioner" "
6 - Okej i betyg. 19 av 389 recensioner" "
4 - Dåligt i betyg. 7 av 389 recensioner" "
2 - Väldigt dåligt i betyg. 10 av 389 recensioner" "

9,8/10

Renlighet

9,4/10

Personal och service

9,2/10

Bekvämligheter

9,8/10

Boendets skick och faciliteter

9,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Yanelis

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Best customer service we enjoy nature we will come back thank you
Bodde här 6 nätter i mars 2024
Svar från Osmelia Bauza 15 mars 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Crystal

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff and comfortable rooms. The restaurants lack character, but the food was good.
Bodde här 4 nätter i februari 2024
Svar från Osmelia Bauza 23 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Thomas

Reste med familjen
Great
Bodde här 3 nätter i februari 2024
Svar från Osmelia Bauza 19 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Sophia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was excellent
Bodde här 4 nätter i februari 2024
Svar från Osmelia Bauza Rosales 19 feb. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Monica, ewing

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Osmelia Bauza 23 dec. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Lawrence

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2023
Svar från Rayda Y Mohsen 5 dec. 2023
Thank you for your feedback! We are happy you are enjoyed your stay.

6/10 Okej

Ricardo

Affärsresenär, Reste med sin partner
Gillade: Personal och service och bekvämligheter
We chose the hotel because of the St Regis brand and we knew it was going to be expensive, however it fell very short of our expectations. The rooms are lovely and big, it had everything except bed slippers which was shocking. I’m sure if I asked I would have gotten but I was shocked there weren’t slippers waiting. I was also surprised that it was a huge bath tub and not a Jacuzzi. The property was very quiet but of course it’s a Golf resort however, for that price there was not many options for food or anything else and we found it to be a bit boring for us. I would rate it really at a 3 because there was no value for all that money unless you’re playing golf.
Bodde här 4 nätter i november 2023
Svar från Sharon Gonzalez 30 nov. 2023
Dear Mr. Ricardo,Thank you for choosing the St. Regis Bahia Beach to host your stay. Your experience of our beautiful property definitely does not reflect our standards, as providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, and we will do our best to ensure the issues mentioned do not occur again. We hope to be able to welcome you back in the future, in order to ensure you receive the St. Regis level of service we are proud to offer. We are at your disposition if there is anything we can do to make your next stay a memorable one.Sincerely,Sharon GonzalezGuest Services Assistant Manager

10/10 Fantastiskt

Saeid

Gillade: Renlighet
Bodde här 4 nätter i november 2023
Svar från Osmelia Bauza 6 dec. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Victoria

Bodde här 5 nätter i oktober 2023
Svar från Neyshalie Parrilla 16 nov. 2023
Thank you for staying with us. We appreciate your feedback!

2/10 Väldigt dåligt

Vera

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
As someone wrote in another review this is a 3 star resort mascarading as a 5 star resort. But I'd correct this review and I would say this is a 2 start resort. They don't even use high quality linen and have a nerve to pad the mattress with a plastic mattress cover so the entire time I felt that I was sleeping in a hospital bed. There's absolutely no dining options at the hotel besides the bar and the breakfast and beach/lunch area and the WORST Greek restaurant I've even been to. The concierge sent us to the scariest Sushi place I've even been and I thought I was in an episode of Kill Bill. I thought we'd be killed. Good thing the taxi driver was waiting for us. Just unacceptable. Never again.
Svar från Sharon Gonzalez 24 okt. 2023
Dear Ms. Silver,Thank you for choosing the St. Regis Bahia Beach to host your stay. Your experience of our beautiful property definitely does not reflect our standards, as providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, and we will do our best to ensure the issues mentioned do not occur again. We hope to be able to welcome you back in the future, in order to ensure you receive the St. Regis level of service we are proud to offer. We are at your disposition if there is anything we can do to make your next stay a memorable one.Sincerely,Sharon GonzalezGuest Services Assistant Manager

10/10 Fantastiskt

Brett

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
10-Star Resort
Amazing resort with a great staff!
Bodde här 3 nätter i oktober 2023
Svar från Yorlianne Molina 17 okt. 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Mirza

Gillade: Renlighet
Bodde här 3 nätter i oktober 2023
Svar från Osmelia Bauza 16 okt. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Gail

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i oktober 2023
Svar från Yorlianne Molina 12 okt. 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Dan

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing experience.
Bodde här 4 nätter i augusti 2023
Svar från Osmelia Bauza Rosales 8 okt. 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Anthony

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful staff..A all a round
Bodde här 4 nätter i september 2023
Svar från Rayda Y Mohsen 3 okt. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Leymar

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay was amazing
Bodde här 2 nätter i september 2023
Svar från Rayda Y Mohsen 3 okt. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This property was Amazing. Everything was Wonderful.
Bodde här 3 nätter i september 2023
Svar från Rayda Y Mohsen 29 sep. 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Bra

Aaron

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
La propiedad es privada, hermosa y muy tranquila. Ideal para ir a descansar y en pareja
Bodde här 4 nätter i september 2023
Svar från Rayda Y Mohsen 21 sep. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

KRUNAL

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Highly recommended ✌️
Bodde här 3 nätter i september 2023
Svar från Joymiguel Ortiz Díaz 27 okt. 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Francis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i september 2023
Svar från Rayda Y Mohsen 18 sep. 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Fantastiskt

John Wesley

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Private Beach
Bodde här 4 nätter i augusti 2023
Svar från Rayda Mohsen 2 sep. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Rodrigo

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful Property with all the amenities needed to enjoy multiple days. Great in-house restaurants. Polite and friendly staff. No need to leave the property. Nothing to do around the Rio Grande town, it seems to be very humble and forgotten.
Bodde här 3 nätter i augusti 2023
Svar från Rayda Y Mohsen 18 sep. 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Fantastiskt

Nikolay

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely incredible.
Bodde här 2 nätter i augusti 2023
Svar från Tainerys Dones 27 aug. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okej

dharamjeet

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service
Staff in the dining area were slow to provide basic services like I ordered a bagel and cream cheese after 45 minutes I received the cream cheese but no bagel. Also paying over $700 per night and the tv was not working to catch up on news or sports.Situations like this the hotel should provide their customers with a credit. This is first time I stayed at this resort and I have no intention booking here again. My son and his wife with their 6 month baby ordered room service and after 3 hours and 3 follow up phone calls still no food and they went to bed starving. Total waste of money my family booked 3 separate rooms for this vacation we should be given back our money for this disaster.
Bodde här 3 nätter i augusti 2023
Svar från Rayda Y Mohsen 18 sep. 2023
GreetingsThank you for choosing to stay with us. Your experience of our resort is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure the issues mentioned do not occur again.We hope to see you again.

10/10 Fantastiskt

lindsey

Bodde här 3 nätter i augusti 2023
Svar från Rayda Y Mohsen 18 sep. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Kia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
AMAZING!!!! That’s all I can say. The entire experience was amazing.
Bodde här 3 nätter i augusti 2023
Svar från Rayda Y Mohsen 10 aug. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Matthew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was luxurious. They were generous with helping us celebrate a special occasion. the Pool is open 24 hrs. (this is rare). The rooms were tastefully appointed, the staff overwhelmingly nice and accommodating, and it was only 2.5 miles from town - but felt isolated and tranquil. The private beach was second to none.
Bodde här 3 nätter i juli 2023
Svar från Rayda Y Mohsen 8 aug. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Cortez

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect! Thank you to the staff & employees
Bodde här 4 nätter i augusti 2023
Svar från Rayda Y Mohsen 8 aug. 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okej

Wanda, East Orange

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had a garden view. But it looked more like a jungle. If you go to this hotel you really just need to go ahead and get the ocean view. Room service food is just ok. I ordered waffles that were rubbery. Staff is super nice. Room was clean. It was hot, but the Beach had the most wonderful cool breeze.
Bodde här 4 nätter i juli 2023
Svar från Rayda Y Mohsen 8 aug. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Marianne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i juli 2023
Svar från Rayda Y Mohsen 8 aug. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Candace, Miami

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Beautiful resort and amazingly nice people. Loved the scenery and the restaurants food was great!
Bodde här 1 natt i augusti 2023
Svar från Rayda Y Mohsen 8 aug. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Priscilla

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is simply AMAZING! It is 45 minutes away from San Juan, but Ubers are easily accessible.
Bodde här 4 nätter i juli 2023
Svar från Rayda Y Mohsen 2 aug. 2023
Thank you very much for staying with us. We are happy that you enjoyed your stay.

10/10 Fantastiskt

Jason T

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i juli 2023
Svar från Rayda 2 aug. 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Justin

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Truly a 5 star experience.
Bodde här 3 nätter i juli 2023
Svar från Rayda Mohsen 31 juli 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okej

Wayne Martin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
I have 2 major issues with St. Regis the food is absurdly priced. Every meal you get with a 1 will cost you around 100$. Also, a somewhat hidden fee which is NOT included in your upfront # of nights stay is a 100$ per day Resort Fee! This is not known until you are already booked. The only way to know this is to open one of the .pdf documents they send you AFTER you book your reservation and click on "Resort Fee". I just got my receipt for the room services and food and noticed a 100$ DAILY resort fee. I then scoured my emails to try and find it, which I did. In conclusion, whatever the price you pay for your stay is, factor in an additional 300$ a day. 100$ for breakfast, (skipped lunch), 100$ for dinner, 100$ for the resort fee.
Bodde här 3 nätter i juli 2023
Svar från Rayda Mohsen 31 juli 2023
Dear,Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Sincerely,Rayda Y MohsenGuest Services Manager

2/10 Väldigt dåligt

Dhvanit

Gillade inte: Personal och service och bekvämligheter
They agreed to late check out and then asked to leave immediately despite confirming 3 times with other staff members and butler before. It was extremely unpleasant experience to be forced out. There was no remorse and very arrogant behavior of front desk.
Bodde här 3 nätter i juli 2023
Svar från Rayda Y Mohsen 25 juli 2023
Dear Dhvanit,Thank you for choosing to stay with us. Your experience of our resort is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure the issues mentioned do not occur again.We hope to see you again. Feel free to let us know if there is anything we can do to make your next stay a memorable one.Sincerely,Rayda Y MohsenGuest Services Manager

6/10 Okej

Subodh

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i juli 2023
Svar från Rayda Mohsen 25 juli 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Thomas John Pablo

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This place is heaven! The hospitality is absolutely amazing. All of the amenities were absolutely great. Highly recommend and I look forward to returning soon!
Bodde här 9 nätter i juni 2023
Svar från Rayda Mohsen 21 juli 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Paul

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Fabulous experience!
Bodde här 6 nätter i juli 2023
Svar från Rayda Mohsen 21 juli 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Bra

Timothy Ryan

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful resort. Wonderful staff. Amazing private beaches and pools. Breathtaking golf course. Gardens and agauñas. Just be prepared to pay the max for everything. All of your meals, alcohol, spa packages, daily fees, amenity fees will add up quick.
Bodde här 3 nätter i juli 2023
Svar från Rayda Mohsen 17 juli 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Lorraine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had the most amazing stay at St.Regis Bahia in Puerto Rico! The staff were so welcoming and always willing to help make our stay that more memorable. The pool area was spectacular and the ocean view magnificent. We will MOST definitely be back to visit ❤️
Bodde här 3 nätter i juni 2023
Svar från Rayda Y Mohsen 8 juli 2023
Thank you so much for providing this feedback. We are very happy that you had a wonderful time in our Resort. We hope to see you back soon.

10/10 Fantastiskt

Alexis

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The entire stay was amazing! Everything was very organized. I didn’t have to worry about any logistics. The staff (all) were so friendly and helpful and you could tell they worked as a cohesive team. I’m very big into customer service, and they definitely delivered. The property was well maintained and clean. Dining options may not be plentiful, but the things we ate were all great. I definitely plan on visiting again and would highly recommend.
Bodde här 4 nätter i juli 2023
Svar från Rayda Mohsen 6 juli 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Maral, Washington

Bodde här 3 nätter i juli 2023
Svar från Rayda Y Mohsen 25 juli 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Tiffany

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property and rooms are beautiful and clean. Staff is very friendly. The food is only okay and very expensive. Check in experience could have been better - our room was not ready until 5pm and we had two tired kids from a long travel day. We also had a very expensive restaurant charge that was not ours added to the bill and it was a pain to get it removed. That said, we would love to return some day and enjoy the property again!
Bodde här 4 nätter i juni 2023
Svar från Rayda Y Mohsen 30 juni 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Fantastiskt

Jodi-Lynn

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent staff, great food, beautiful property.
Bodde här 4 nätter i juni 2023
Svar från Rayda 26 juni 2023
Greetings Jodi-Lynn,Thank you very much for allowed us be part of journey. We are happy to know you had a wonderful time. We hope to see you soon. Thank you,Rayda Y MohsenGuest Services Manager

10/10 Fantastiskt

Pedro

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The place is breath-taking, the beach and pool area are beautiful ,and the staff is friendly always ready to help.
Bodde här 5 nätter i juni 2023
Svar från Rayda Mohsen 19 juni 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 Fantastiskt

Mariono

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Rayda Mohsen 19 juni 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 Fantastiskt

Manish, Freehold

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was well kept. It
Bodde här 5 nätter i maj 2023
Svar från Rayda Mohsen 19 juni 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 Fantastiskt

Shawn Robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The property was really nice and maintained. All the walk ways and beach area clean and nice.
Bodde här 3 nätter i maj 2023
Svar från Rayda Mohsen 19 juni 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager

10/10 Fantastiskt

Aviva

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gorgeous spot, really lovely beach, soft sand, warm water, umbrellas and drinks served up by helpful staff. Pool can get pretty loud and boisterous. Great indoor bar, really quiet and peaceful area.
Bodde här 2 nätter i maj 2023
Svar från Rayda Mohsen 19 juni 2023
Thank you for the time to share your feedback. We are very happy to know that you had a memorable stay with us. We hope top see you soon. Regards,Rayda Y MohsenGuest Services Manager