Hotell med pool i San Lorenzo de El Escorial

“The standard room sold by Expedia is directly on the highway but customers are sold a tranquil “nature experience.” It is the opposite of a “nature experience”. The hotel should inform customers in advance that the rooms sold by Expedia are on the highway so they know they will hear traffic all night. The reception is as unhelpful and charged me twice. Bad experience. Also paint peeling in the bathtub.”

“I liked the location, the room itself is nice and tidy, but the AC would go off at times at night, since it works on sensors it goes off when it doesn’t detect you, it was not until 2 days prior to our departure that we got told about a switch to prevent that from happening. The rooms need more care and cleaning, our first room the floor wasn’t clean, the second the AC on one room wasn’t working and there was no TV, and the third one had a broken window curtain so I had to use a sheet to cover...