Having booked and stayed in this property twice before i duly booked this for my wife and her twin sisters 60th birthday getaway. I also booked it for a 3-week stay in January 2027. However, firstly there was a no-show by the host Antonio to greet them. Upon entering the property they went to put the clothes into the storage only to find the doors not working. following several texts to the host which mostly consisted of his trying to blame them for the problem, he, finally/reluctantly, confirmed he would attend at 18:00hrs. Having returned from the pool early to meet with him and waited for him to attend as arranged, he was a no show. However, he then attended after they went for dinner and basically removed the door, not fixed it. Other issues over the piece with lack of being clean, broken items etc. but mainly the hosts attitude left a very bad taste and basically spoiled the holiday for my wife and her sister. Such was the enormous dissatisfaction with the service from the host and property condition we had no appetite to continue with the booking for January 2027 and proceeded to cancel. We fully expected to receive the "50% refund for cancellations requested by 6 Dec 2026 at 11:59pm" as advertised on site. The host advised that no refund would be forthcoming. I made a number of calls to VRBO having firstly being advised that i would receive the refund then was then advised, as i was only the 50% deposit i would receive zero therefore the refund note is misleading