Good afternoon, On behalf of the AC San Rafael, I am so incredibly sorry for your experience. While some items, such as the flat sheets vs duvet - are part of the brand standards from Marriott, others, such as not asking how your stay was, are clearly missed opportunities for our team on site to provide you with the stay experience that you both expected, and deserved. Our parking gate system is just recently activated this past week, and our hope is that it would aleviate some of the crowding caused by the Above Fifth bar and restaurant. Unfortunately we are experiencing some challenges with this system but the engineering team has been working closely with the vendor to resolve these. Our commitment is to take feedback such as yours, and use it to improve every week. Having only opened four weeks ago, we clearly have a long way to go, but sharing the feedback such as you provided here will help us to get to where we need to be. Thank you, sincerely, for taking the time to share with us.