“We recently stayed at this hotel, traveling with our 8-month-old baby, and while the room itself was excellent, our experience was significantly marred by the hotel's self-service systems.
The check-in, garage payment, and check-out processes were all supposed to be seamless, but none of them worked due to an integration issue with Hotels.com. We needed a specific internal booking reference from Hotels.com that we did not have access to, leading to repeated calls to the hotel's support. This...
“We recently stayed at this hotel, traveling with our 8-month-old baby, and while the room itself was excellent, our experience was significantly marred by the hotel's self-service systems.
The check-in, garage payment, and check-out processes were all supposed to be seamless, but none of them worked due to an integration issue with Hotels.com. We needed a specific internal booking reference from Hotels.com that we did not have access to, leading to repeated calls to the hotel's support. This...
Erik