Hotell i Sandys

“Yes”

“This was my third trip to Bermuda Unfortunately, Grotto Bay did not live up to the standards of other resorts on the island. The front end needs a course on customer service. Day prior to my arrival, I called and requested earlier check in at 2 pm and was told there are no guarantees…it ended there. Booked 5 nights here and called guest services several times to book a massage and no answer. Left a message at the front desk told to keep calling back she was busy. On my third day I was finally...

“Utmärkt boende. Restaurangen väldigt bra. Enda negativa var en dåligt wi-fi.”

“Arrived 22:30 the hotel could not even offer a bottle of water, bar closed. The neighbour hotel came to rescue.”

“A beautiful hotel with a nice private beach. Unfortunately the service was not good at all. We celebrated my husband’s 60th birthday there, but they missed quite a few things that I had booked and triple checked once we got there as well as other reservations that they missed. I was there 35+ years ago, but it was much better then, food, service and overall impression. ”

“Their biggest pool - the one in their profile picture, was not open. I also resented that they did not have a water refill station, anywhere. They said that my only option for fresh water was to pay $2.50/ per plastic bottle to my room. When I asked if I could drink the sink water, they cautioned against it. It was surprising to me how hard it was to get water here, especially considering that they have a great sauna on the property; you would think hydration would be more of a concern.”

“Location was beautiful. The beach spectacular, hot tub was relaxing, pool is heated, three different restaurants to eat from all delicious.”

“I was not impressed. There’s 2 stagnant shallow pools; no jacuzzi. ‘Ocean view’ room was overlooking the local fractional townhouses. Did not feel like their profile pictures. Not a lot to do there - They have no bikes, no scooters, anything like that. The only option to get anywhere is to wait for their van. Even the beach had assigned seating, it was weird. I did not like it here.”

“The stay and location was lovely, but we have objections about hidden fees. At the start they asked for over $3000 to hold for 'incidental costs' and assured us that it would be returned to us if we didn't do anything. We thought this was awfully high, but then discovered that they kept most of it at the end with some fees that make sense, but others that make none, such as an 'Accommodation Fee' of $1000 each night. What was the purpose of paying for a hotel room if we had to pay even more...

“Bra läge med gångavstånd till Hamilton. Otrolig trevlig personal och mycket trevligt litet hotel. Plus att frukost ingick och frukosten höll bra standard. Ett perfekt hotel både för semester och business.”

“Food is good but not exceptional Service was excellent with the restaurant staff”

“The most beautiful resort we’ve ever stayed at! ”

“Phenomenal experience in every way.”

“Bra hotellrum, stora och rymliga. Fint poolområde. Men frukosten var inte bra.”