Cher Jérémy,Nous vous remercions d'avoir pris le temps de rédiger un commentaire sur notre hôtel.La beauté de notre établissement réside précisément dans le fait qu'il est situé sur une colline panoramique surplombant la mer et le château.Nous sommes conscients de la taille importante de notre établissement et c'est pourquoi nous disposons d'un service de navette pour aller d'un point à un autre.Nos réceptionnistes sont également à votre disposition 24 heures sur 24 pour résoudre tous les problèmes que vous pourriez avoir avec votre chambre ou le service.Nous sommes donc désolés que votre séjour n'ait pas été à la hauteur de vos attentes, mais nous serons heureux de vous recevoir à nouveau pour vous montrer les progrès réalisés !Cordialement,La Guest Relation Manager

Dear Fabricio,Thank you for sharing your experience at our hotel. We are pleased to hear that you enjoyed the staff and service during your stay. Our team is constantly striving to provide friendly and attentive service to our guests.Regarding your comment about the hotel's condition, we take note of your feedback about its datedness. We are continuously working to improve our property and make our guests' experience as enjoyable as possible. We appreciate your comments and will consider them as we plan for future improvements.We understand that the location of our hotel, nestled against the mountains, may require a means of transportation to reach the beaches. However, many guests appreciate the scenic location and the spectacular views it offers. We're glad that you were able to enjoy a sea view from your room, making the overall experience enjoyable.Thank you again for your positive feedback about our staff and service. We hope to welcome you back in the future, providing you with an even better experience. If you have any further suggestions or requests, please don't hesitate to let us know. Your satisfaction is our priority.Kindly,The Guest Relation Manager

Dear Wotif, Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience and disappointment you experienced during your visit.We understand that the closure ( maybe due to the time of the day or the wather condition) of the pool Bar bar was disappointing for you. We apologize for any confusion or false advertising that may have led to this disappointment. We take your feedback seriously, and we will ensure that our advertising accurately reflects the current availability of amenities.We are sorry to hear about the inconvenience you faced with transportation. We strive to provide accurate and up-to-date information about bus schedules, but it appears that there was an error in the timetable provided to you. We apologize for any inconvenience caused by this discrepancy. We will work on improving our communication and ensuring that our guests have accurate information regarding transportation options.Regarding the cost of taxis and transfers, we understand your concerns. We regularly review and evaluate our pricing to ensure it aligns with market standards. We apologize if you felt that the cost was overpriced. Your feedback will be taken into consideration as we continue to assess and adjust our pricing strategies.We are glad to hear that you enjoyed the gardens and that Maximilian, the gentleman who managed the buffet breakfast, provided a positive experience. We will pass on your kind words to him and acknowledge his outstanding service.We regret that your overall experience did not meet your expectations and that you chose to check out early. We apologize for any inconvenience or dissatisfaction caused. We appreciate your candid feedback as it helps us identify areas for improvement and ensure a better experience for future guests.Thank you for taking the time to share your thoughts. We hope you will consider giving us another opportunity to provide you with a more positive experience in the future.Sincerely,The Guest Relation Manager

Dear Mr. Dedopoulosthank you for been our Guest.We are so sorry y your experience was so disappointing.Please consider our Hotel is 2 km from the nearest town and it's 15 minutes far away from Taormina. This area is also well served by public trasnsport with regular bus rides. We are amazed that you didn’t appreciate our menu, as it is based on typical products of Mediterranean kitchen. Our ingredients are fresh and daily delivered.By our menu, Guests have one choice among 3 main courses, one choice among 3 first courses and a wide dessert offer (for example typical Sicilian cakes, fresh fruit, cheesecake, tarts etc). It’s 30,00 per person (beverage not included).At your disposal for further information.Kindest regardsGuest Relation Manager

Gentile Franco,grazie per aver voluto condividere la Sua esperienza al Capo dei Greci Resort & Spa.Abbiamo il piacere di informarla la struttura è oggetto di importanti investimenti da qualche mese, investimenti che hanno già portato i primi frutti come la pitturazione di tutte le camere e l'installazione di nuovi condizionatori in ciascuna di esse, per non parlare del rifacimento di tutta l'illuminazione esterna e della installazione di nuove pompe per assicurare il corretto funzionamento delle piscine. Stiamo parlando di una proprietà di 50 mila metri quadrati, quindi ci vorrà del tempo prima che il volto della struttura cambi radicalmente. Ma i lavori sono già cominciati e proseguiranno con la fine della stagione.Il Resort sorge su un pendio scosceso che degrada sul mare. E' vero che gli spazi sono notevoli, per questo gli Ospiti vengono assistiti mettendo loro a disposizione due navette che agevolano negli spostamenti interni. E' sufficiente avvertire la Reception che predispone tempestivamente il servizio.La piscina "Dolce Vita" si avvale del servizio del nostro bar panoramico "Bar Piazzetta". Si può anche chiedere agli stessi addetti della piscina di essere assistiti per questo tipo di servizio.Ci scusiamo se la pulizia e la professionalità del personale di sala non sono stati all'altezza delle sue aspettative, cercheremo di migliorare.Cordialmente

Gentile Signor Robert,la ringraziamo per il punteggio favorevole.Il fatto di non aver rilasciato anche una valutazione scritta non ci permette di capire in cosa avremmo potuto fare di più per soddisfarla.Qualora avesse piacere di darci riscontro, saremmo ben lieti di confrontarci con lei.Voglia gradire i piùCordiali saluti

Gentile Signora Lidia,la ringraziamo per avere trovato il tempo per recensirci.Per noi sarebbe molto stimolante conoscere quali aspetti dei nostri servizi non l'hanno soddisfatta a pieno.Siamo a Sua disposizione qualora avesse piacere di condividere la Sua esperienza.CordialmenteGuest Relation Manager

Dear Mr. Jose, thank you for spending your time to review our Resort. We are so sorry to learn that our services didn't satisfy your expectations. Our internal shuttle is available for our Guests in order to take them to their rooms whenever they need. Just ask our Reception team and they will organize it for you. Menu price is € 30,00 per person. It includes one choice among 3 first course dishes, one choice among 3 main course dishes, fruit or dessert (beverage is not included). If Guests ask for a further quantity, our Chef is always glad to satisfy them. We stay at your disposal for any further information you may need. Best regards

Gentile Signora Maria, la ringraziamo per il favorevole riscontro. Con la speranza di poterLa nuovamente accogliere nel nostro Resort, la preghiamo di gradire i più Cordiali saluti

Dear Mrs. Angelina, thank yoiu so much for your review. All suggestions from our Guests are We are glad to inform you that we have just started several refurbishment works and we are going to go on since the end of summer season. Hope we will welcome you again to Hotel Capo dei Greci. Kindest regards Guest Relation Manager

Grazie. Stiamo lavorando, con la nuova società e con i nuovi operatori, per arrivare a 5 su 5. Cordialmente,