Utomhuspool, cabanor (tilläggsavgift) och parasoller

Recensioner av Hotel Paradox, Autograph Collection

4 out of 5
Hotel Paradox, Autograph Collection
611 Ocean St, Santa Cruz, CA

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 566 av 1004 recensioner" "
8 - Bra i betyg. 216 av 1004 recensioner" "
6 - Okej i betyg. 110 av 1004 recensioner" "
4 - Dåligt i betyg. 60 av 1004 recensioner" "
2 - Väldigt dåligt i betyg. 52 av 1004 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

8,4/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Victor

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Customer service was perfect, the pool at night looked so nice and the area had plenty of board games to play and and a nice bon fire
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Nicholas

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay.
Bodde här 1 natt i maj 2024

8/10 Bra

Gregory

Gillade: Renlighet, personal och service och boendets skick och faciliteter
n/a
Bodde här 2 nätter i maj 2024
Svar från HotelMgmt 23 maj 2024
Knowing your time at Hotel Paradox, Autograph Collection was enjoyable is rewarding, Gregory! Thanks for sharing! We would love to hear more about your stay so that we can work to make your next visit even more impressive!

10/10 Fantastiskt

Nora

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our stay was amazing. Hotel decoration set the tone and vibe. Pool was heated, hot tub was big and spacious, and overall a great stay! I would definitely come back.
Bodde här 2 nätter i maj 2024
Svar från HotelMgmt 23 maj 2024
It's wonderful to hear that your stay at Hotel Paradox, Autograph Collection was amazing and that the decorations set a pleasing tone and vibe for your visit. We are glad that you enjoyed the heated pool and found the hot tub spacious and inviting which further enhanced your experience. It sounds like these elements combined to create a memorable trip for you. We are pleased to know you are considering a return visit, and the team looks forward to welcoming you back for another great stay.

10/10 Fantastiskt

Halelua

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Hotelmgmt 20 maj 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Halelua.

10/10 Fantastiskt

Katie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i maj 2024
Svar från Hotelmgmt 19 maj 2024
Katie, earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back.

10/10 Fantastiskt

Carsten

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I like it
Bodde här 1 natt i maj 2024
Svar från HotelMgmt 17 maj 2024
It's a great treat to read your stay was impeccable, Carsten! We hope you will continue to visit us at Hotel Paradox, Autograph Collection to further enjoy everything we have to offer. Thank you!

10/10 Fantastiskt

Honora

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was so helpful! My daughter lost her ring and they went and found it! Amazing customer service! The beds are so comfortable and I loved the rain shower. The hot tub was great and I loved that there was food/drink service at the pool/hot tub area. The hotel is within walking distance to downtown which is fantastic!
Bodde här 1 natt i maj 2024
Svar från HotelMgmt 17 maj 2024
Thank you, Honora, for your lovely feedback. It is heartwarming to hear about our team's amazing service throughout your stay at Hotel Paradox, Autograph Collection, especially in finding your daughter's lost ring. Knowing that the comfortable beds and the rain shower added to your positive experience is wonderful. The hot tub, along with the convenience of food and drink service at the pool area, sounds like it made for a relaxing stay. Our location within walking distance to downtown is indeed a fantastic feature and we are glad this was another bonus for you. We look forward to welcoming you and your family back for another fun vacation soon!

10/10 Fantastiskt

Barrett

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Hotelmgmt 12 maj 2024
Your five-stars mean the world to us, Barrett! Thank you and we're excited for the opportunity to host you again.

10/10 Fantastiskt

Joy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very accommodating and courteous staff.
Bodde här 2 nätter i maj 2024
Svar från HotelMgmt 14 maj 2024
We could not be happier than to hear how much our team and their dedication to service enhanced your experience with us at Hotel Paradox, Autograph Collection. Thank you, Joy, for your lovely review. We hope to welcome you back soon!

6/10 Okej

Bryce, San Luis Obispo

Affärsresenär
It's a decent hotel that feels like it's trying really hard to be upscale. Staff was fine, but not upscale. The building is very loud, people walking down the hallway or in adjacent rooms make a lot of noise.
Bodde här 1 natt i maj 2024
Svar från HotelMgmt 6 maj 2024
Thank you for sharing your thoughts. It's appreciated that the efforts to offer an upscale experience were noticed, and it’s understood that the noise levels you encountered detracted from your stay. A peaceful and quiet atmosphere is crucial for a relaxing visit, and it’s disappointing to hear this wasn't your experience. The feedback about the staff is valuable, and the importance of providing exceptional service is recognized, aligning with the goal of offering a seamless and upscale environment. Your observations will guide improvements to ensure your future stays are more comfortable and serene.

8/10 Bra

Molly

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property! Great for families or couples. The food and drinks were great, just too expensive!
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 3 maj 2024
We greatly appreciate your review, Molly! We're delighted to hear that you found Hotel Paradox to be a terrific place for families and couples alike and that you enjoyed the food and drinks. We understand your concerns about the prices and appreciate your feedback as it helps us evaluate our offerings to ensure they provide value. We hope to welcome you back soon and make your next visit just as enjoyable, if not more so!

10/10 Fantastiskt

Maggie

Bodde här 1 natt i april 2024

4/10 Dåligt

Sze

Just not my type
Bodde här 1 natt i februari 2024
Svar från HotelMgmt 3 maj 2024
We are sorry your stay did not meet your expectations. We would love to learn more details about the areas that fell short for you. We are eager to enhance any future visits and hope to do so soon!

10/10 Fantastiskt

Cecile

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The overall property is attractive, clean and maintained. Upon entering the Lobby looks hip and inviting.
Bodde här 1 natt i maj 2024
Svar från HotelMgmt 3 maj 2024
Thank you for your review, Cecile! We're thrilled to hear that you found Hotel Paradox attractive, clean, and well-maintained, and that our lobby made a great first impression with its welcoming and modern ambiance! Hopefully, you can join us again soon so we can continue to impress you!

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Front desk staff was great! Property and rooms were unique and comfortable. Restaurant food was very good. Restaurant service was not the best. Considering staffing issues everywhere they were trying!
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 3 maj 2024
Thank you for your review, James! It’s fantastic to hear that you had a great experience with our front desk team at Hotel Paradox and enjoyed the unique and comfortable setting of our property and rooms. We’re also glad that your on-site dining experience met your expectations. We appreciate your understanding regarding the service. We are indeed doing our best to navigate the current staffing challenges and aim to improve continuously. Your feedback is invaluable, and we look forward to welcoming you back soon for an even better experience!

8/10 Bra

Carryn

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We really enjoyed hanging out at the pool, dining in the restaurant and being able to walk into town. It was also close to the Beach Boardwalk, several beaches, the warf and the Mystery Spot. There was also a park next to the hotel.
Bodde här 3 nätter i april 2024
Svar från HotelMgmt 25 apr. 2024
Carryn, your kind words truly brightened our day here at Hotel Paradox, Autograph Collection! We're thrilled that you had such a wonderful time enjoying our pool, indulging in delicious meals at Solaire, and exploring the charm of our convenient location, making it a breeze to wander into town and discover all the local treasures. It sounds like you soaked up every bit of the beauty and excitement our area has to offer! We can't wait to have you back for another fantastic vacation full of fun memories!

10/10 Fantastiskt

Bernardo, El dorado hills

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s clean and location.
Bodde här 1 natt i april 2024
Svar från HotelMgmt 24 apr. 2024
Bernando, your compliments made our day! We enjoy offering our guests a pristinely beautiful escape at Hotel Paradox, Autograph Collection. All of us hope to welcome you back soon!

10/10 Fantastiskt

elizabeth

Bodde här 1 natt i april 2024
Svar från Hotelmgmt 11 maj 2024
We greatly appreciate your rating and we can't wait to welcome you back to make many more five-star memories with us!

10/10 Fantastiskt

Lenora

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent stay rooms were very clean and the staff was amazing
Bodde här 1 natt i april 2024
Svar från HotelMgmt 22 apr. 2024
Lenora, thank you for the lovely feedback! We're delighted to hear that you had an excellent stay and found our accommodations pristinely comfortable. Everyone at Hotel Paradox Autograph Collection will be thrilled to know they made your visit amazing! We hope to welcome you back soon for another wonderful experience.

8/10 Bra

Marisa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Hotelmgmt 17 apr. 2024
Thank you for taking the time to rate your stay, Marisa. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

8/10 Bra

Heidi

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel was beautiful and Ethan at the front desk was extremely helpful and kind. My kids and I weren’t able to enjoy the pool or spa though due to all the convention people using it. It was very crowded. The food was amazing and our waitress was lovely.
Bodde här 1 natt i april 2024
Svar från HotelMgmt 17 apr. 2024
Thank you, Heidi, for sharing your experience at Hotel Paradox, Autograph Collection. Your kind words about the beauty of our property and the helpfulness of Ethan at the front desk warm our hearts. It is regrettable to hear that your family could not enjoy the pool and spa though. Please accept our apologies for any inconvenience. We are delighted to know the food and service met your expectations. We hope to welcome you back soon for a more tranquil visit from start to finish where you can fully enjoy everything we have to offer.

10/10 Fantastiskt

Jennifer

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Outdoor pool showers and a bathroom near the pool would be very helpful. Loved the decor and rooms were very nice. The wifi was very bad and I often heard people complaining about it.
Bodde här 1 natt i april 2024
Svar från HotelMgmt 12 apr. 2024
It was a pleasure welcoming you to the Hotel Paradox Autograph Collection, Jennifer! We appreciate your top score and helpful feedback about the pool amenities and wifi connectivity. Our team will review your comments internally and we'd love the chance to serve you again soon!

10/10 Fantastiskt

Joy

Bodde här 2 nätter i april 2024
Svar från Hotelmgmt 30 apr. 2024
Thank you, Joy, and we can’t wait to welcome you back again for another five-star stay!

10/10 Fantastiskt

S., Newark

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to downtown Santa Cruz and walkable.
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 12 apr. 2024
We're so glad our convenient location pleased you! Thank you for choosing the Hotel Paradox Autograph Collection. Hopefully, your plans will bring you back soon!

10/10 Fantastiskt

Mary

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från HotelMgmt 11 apr. 2024
Receiving your top score means a lot to us! Thank you and we hope to see you again soon.

8/10 Bra

Antonia

Gillade: Renlighet
Bodde här 1 natt i april 2024
Svar från Hotelmgmt 10 apr. 2024
Your positive review means a lot to us, Antonia! We're looking forward to your next visit and the opportunity to enhance your experience with us even further.

6/10 Okej

David

Bodde här 2 nätter i april 2024
Svar från Hotelmgmt 29 apr. 2024
It's disappointing to learn that your time with us did not win you over completely. We hope you'll give us the chance to impress you on a future visit, David.

10/10 Fantastiskt

Marianna

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
A hidden gem in Santa Cruz. Great vibe, great pool, hot tub and restaurant
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 9 apr. 2024
We greatly enjoyed reading that our relaxing ambiance and excellent leisure amenities won you over, Marianna. It is wonderful you found Hotel Paradox, Autograph Collection. We hope to be your top choice the next time you visit Santa Cruz!

10/10 Fantastiskt

Stephanie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We went here for my birthday and it was in a great location, walking distance to downtown restaurants and shops plus had a beautiful pool and spacious hot tub. The staff was all very friendly and the bar/restaurant was quality. Would stay here again
Bodde här 2 nätter i april 2024
Svar från HotelMgmt 9 apr. 2024
Happy belated birthday, Stephanie! We are delighted to learn that the Hotel Paradox, Autograph Collection’s prime location, beautiful pool, and spacious hot tub contributed positively to your celebration. It is heartening to know that the friendliness of the staff and the quality of our on-site dining made your stay more enjoyable. The team here is committed to providing a memorable experience, and your words affirm that commitment. We hope to have the pleasure of welcoming you back for another splendid stay.

10/10 Fantastiskt

Harry

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great staff and fabulous hotel!
Bodde här 1 natt i mars 2024
Svar från HotelMgmt 9 apr. 2024
We are thrilled to hear that your experience at Hotel Paradox, Autograph Collection was highlighted by our awesome team and the fabulousness of the hotel, Harry. It is always encouraging to know that our efforts to create a welcoming and memorable stay resonate with our guests. Your kind words are greatly appreciated and serve as a wonderful motivator for our team. Looking forward to welcoming you back soon for another exceptional visit!

10/10 Fantastiskt

mandy

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We have stayed at other hotels on water for way more money. This hotel was a better price point and nicer.
Bodde här 2 nätter i mars 2024
Svar från HotelMgmt 5 apr. 2024
Mandy, we love that our location was ideal and that our competitive rates truly won you over! Thanks for choosing Hotel Paradox, Autograph Collection. Revisit anytime!

6/10 Okej

Inna

Outdated rooms, internet wasn’t working for 2 days
Bodde här 1 natt i mars 2024
Svar från HotelMgmt 5 apr. 2024
Inna, we are surprised to read about your experience as we have undergone renovations recently. Please accept our apologies for the difficulty with the internet as well. We will be sure to look into this so it does not occur again. We hope you can return and give us another opportunity to improve your impression. Thank you.

10/10 Fantastiskt

Casandra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hotelmgmt 1 apr. 2024
Casandra, nothing pleases us more than knowing you had a great stay! Thank you and we hope you'll join us for another five-star experience soon!

10/10 Fantastiskt

xochitl

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hotelmgmt 31 mars 2024
Thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area!

8/10 Bra

Brittany

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stayed during spring break for three nights, the Paradox was great! Loved the pool area and hot tub. The location was central and a close drive to the boardwalk and walkable to downtown. The room had good spaces for storage and the beds were comfy.
Bodde här 3 nätter i mars 2024
Svar från HotelMgmt 1 apr. 2024
How incredible to know our modern luxuries and unparalleled amenities made your spring break memorable! Thank you for choosing Hotel Paradox, Autograph Collection, Brittany! We hope to host you again in the future!

8/10 Bra

Kirsten

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice property and cool and funky vibe. My only negative feedback is that when we got there they told me that apparently we requested an ADA compliant room (I hadn’t), that they were fully booked and there were no other rooms in the property, so they put us into a shoebox room.
Bodde här 1 natt i mars 2024
Svar från HotelMgmt 1 apr. 2024
Kristen, we are excited to read how much you enjoyed our playful and exciting ambiance here at Hotel Paradox, Autograph Collection. However, we regret your room was not what you anticipated. When reservations are not made with us we are not aware of the details prior to guest arrival. Therefore, room types are based on availability. We would love to help you plan your next trip to ensure it is perfect in every way. Until then!

10/10 Fantastiskt

Lily

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från HotelMgmt 28 mars 2024
We're overjoyed to receive your five-star rating! Your satisfaction is our top priority, and it's heartening to know we've succeeded. Thank you for staying with us, and we can't wait to welcome you back for another outstanding experience, Lily!

10/10 Fantastiskt

james

Bodde här 1 natt i mars 2024
Svar från HotelMgmt 16 apr. 2024
Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, James.

8/10 Bra

Raina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was a staycation for us, celebrating our daughter’s birthday. The lobby and restaurant had a great Santa Cruz vibe.. very stylish and fun. The room was ok, it had a strong bleach smell when we first walked in .. the bedsheets were actually amazing. The pool and hot tub were fun and made us feel like we were in a hip resort far, far away. The hot tub wasn’t very clean, but the really warm pool and fire pit made up for it. Overall it was a great time.
Bodde här 1 natt i mars 2024
Svar från HotelMgmt 28 mars 2024
We are proud you enjoyed our modern yet elegant ambiance here at Hotel, Paradox, Autograph Collection! It was an honor being your choice for your daughter's birthday trip and loved ensuring it was memorable with our stunning accommodations and luxurious leisure amenities. Thank you for offering your helpful feedback about the hot tub so we can enhance this for your next staycation. Until then!

4/10 Dåligt

daniel

Gillade: Personal och service
Bodde här 1 natt i mars 2024
Svar från Hotelmgmt 26 mars 2024
Thank you for taking a moment to rate your stay, Daniel. We’re disheartened that you felt your visit deserved two stars and would welcome an opportunity to hear how we can improve.

10/10 Fantastiskt

Ivy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hotelmgmt 26 mars 2024
Your five-star rating truly brightens our day, Ivy! Please visit us again.

10/10 Fantastiskt

Crysta

Gillade: Bekvämligheter
I stayed one night at Hotel Paradox and spent my evening just hanging out at the bar. The staff were amazing! The bartenders and servers were all so friendly and accommodating. They really made my evening!
Bodde här 1 natt i mars 2024
Svar från HotelMgmt 28 mars 2024
We are thrilled the laidback vibes and warm hosptiatliy at Solaire Bar enhanced your stay tremendously, Crysta. Thank you for choosing Hotel Paradox, Autograph Collection and for sharing your kind compliments. We hope to host you again, perhaps for a longer trip!

6/10 Okej

Gary

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Too busy
Bodde här 1 natt i februari 2024
Svar från Hotelmgmt 23 mars 2024
Thank you, Gary, for taking the time to review your experience with us. We are glad you could visit and enjoy everything we have to offer, but we apologize if our popular location made it busier than you desired. We value your feedback and will discuss this with our Management Team. We hope we will be able to welcome you back in the future and earn another star or two.

10/10 Fantastiskt

Brook

Reste med familjen
Gillade: Bekvämligheter
This is the second time we’ve stayed here and have loved it both times. The heated pool and jacuzzi area is perfect for relaxing and for the kids to play. The food was amazing. Will be back again!
Bodde här 2 nätter i mars 2024
Svar från Hotelmgmt 23 mars 2024
Having the largest outdoor pool in Santa Cruz certainly is special and we love being able to offer that for our valued guests. It is heartwarming to know it enhanced your stay tremendously along with our delicious dishes from Solaire. All of us at Hotel Paradox Autograph Collection will be eagerly awaiting your next trip!

10/10 Fantastiskt

Shalini

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Hotelmgmt 19 mars 2024
Your five-stars mean the world to us, Shalini! Thank you and we're excited for the opportunity to host you again.

10/10 Fantastiskt

Lauchlin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great place!
Bodde här 1 natt i mars 2024
Svar från HotelMgmt 21 mars 2024
Lauchlin, we are so happy you could join us at Hotel Paradox Autograph Collection and indulge in our luxuries and comforts! Hopefully, you can revisit for another perfect hospitality experience soon. Thank you!

10/10 Fantastiskt

Stacey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I was a bit disappointed to get out, charge for parking as no one told us there was a fee, but just asked us if we needed a parking pass.
Bodde här 1 natt i mars 2024
Svar från HotelMgmt 21 mars 2024
Thank you for choosing our property, Stacey, and for your review. We are pleased your stay was worthy of a perfect score, but we regret any pertinent information was missed when planning your trip. We do share our parking rates on our third-party site under "Property Amenities" so be sure to reference that in the future. Hopefully, you will still choose us whenever you are back in the area!

10/10 Fantastiskt

Shasta

Bodde här 1 natt i mars 2024
Svar från Hotelmgmt 6 apr. 2024
Receiving your five-stars means a lot to us, Shasta! Thank you and we hope to see you again soon.

10/10 Fantastiskt

Federica

Great property, very friendly staff
Bodde här 1 natt i mars 2024
Svar från HotelMgmt 18 mars 2024
We always enjoy hearing from our guests and appreciate you highlighting our incredible team here at Hotel Paradox Autograph Collection! It would be our pleasure to host you again, Federica, and hope it can be soon.