Resor till Santa Gertrudis 2024

A 4-star hotel trying to be a 5. Property is beautiful, peaceful, and scenic. Three things bothered me, we were unable to use two of the pools (rooftop and spa) because CHILDREN UNDER 10 ARE NOT ALLOWED! Had this been clear before booking, I would have gone elsewhere as these were the key selling points for our family. Even the staff was unaware of the rules which leads me to my other complaint. Staff was friendly but often not so helpful and often could not speak English.... normally I wouldn’t be so critical of these things however for the price of such a hotel, One doesn’t expect this. Lastly, the finishing on the brand new renovation looked nice overall but done poorly. Once had to push the bathtub so it didn’t fall through the cutout for example. Overall I felt a bit deceived from what I was paying for and certainly not getting the value considering the high cost of such a place.