Hotell i Santa Lucia

“When I arrived, they couldn't find my Hotels.com booking. I showed my reservation number, but no. I was asked to wait in a sofa, but after 30 minutes I gave up and asked again. Once again, they couldn't find it, so they took pictures of my reservation and on my paid receipt (on my phone) and then finally I got a room. ”

“It was a very nice hotel. Felt warm, comfortable and welcoming. Very nice location.”

“Excellent hotel in Caracas!”

“Very friendly and professional staff”

“Todo excelente”

“Excellent , my home in Caracas”

“Checkout terrible querían quedarse con el deposito de consumo para ser usado en mi próxima visita!!!”

“La atención fue excelente, buen trato y servicio”

“Las habitaciones son amplias y muy limpias. El alojamiento en general necesita algo de mantenimiento y remodelación.”

“I reserved a room for my parents, and they mentioned that there were some cockroaches in it. Reservé una habitación para mis padres, y ellos mencionaron que había algunas chiripas en ella.”

“No one could English of the four in the reception. The remote to the TV was collected at the rexeption. My didn't work so I had to go back. No working Wifi althouh it's a sign in the reception. You don't get the breakfast ticket when you check in, you have to get it in the morning. Elevator was broken so we had to use service elevator. Room was okey, but I don't recomend the hotel.”