Hotell i Santa Lucía Utatlán

“The house is dirty, smells humid, dust everywhere, no hot water after 1 minute of shower, no a/c, everything is old and outdated, sheets and towels were stained, it’s in the middle of nowhere in the jungle. We found a scorpion in the bedroom. The only good thing is who manages de property, that service is amazing and will help you get everything organized and scheduled, but the actual property is not at all how it seems in the photos. I definitely do not recommend staying here or would stay...

“The air conditioning it’s direct to the beds very uncomfortable to sleep”

“Amazing customer service, attention to detail Lucy, Pablo and staff went above and beyond to make sure we had a great and pleasant experience. ”

“Somethings were amazing, the staff, the clean rooms, the wonderful food, and beautiful grounds, and magical massages. Somethings were less than wonderful, but take the good with the bad. The hot water is more along the line of warmish water. My rooms door knob broke, but was fixed the next day. ”

“This property charges premium prices but delivers very little beyond the view. The location overlooking Lake Atitlán is beautiful. Unfortunately, that’s where the positives end. The internet was essentially unusable during my stay. For a hotel at this price level, reliable internet should be basic. I had work to do and could not connect. Mobile data also barely works in this location, so the hotel’s Wi-Fi is the only option. What made the situation worse was the response from staff. No one...

“No se contaba con buen servicio, ni me dieron la habitación que se había reservado ”

“Todo extraordinario. Felicitaciones.”

“Los huéspedes deben hablar de manera considerable, para no molestar a los que duermen. Los anfitriones son excelentes, muy atentos y amables en todo momento, recomendado 100%”

“Very slow the service. ”

“One of the best hotel experiences ever. The staff is kind and prompt, the food is fresh and delicious, the rooms are stunning, the views are stunning and the grounds of the property are a small paradise. You felt you were in your own little heaven. ”

“Bien”

“The room was great”

“Clean room, excellent staff, lake view from room, beautiful garden”

“Room was clean and comfortable. Staff was nice, but didn't have our booking logged and needed to verify with management that we could stay despite having the receipt from Expedia. Overall great experience. ”

“I had an absolutely spectacular stay at Atitlán Oasis Eco Hotel and Spa Kaalpul in San Antonio Palopó, Sololá, Guatemala. From the moment we arrived, the place felt like a sanctuary. The facilities are beautiful and thoughtfully designed, perfectly blending comfort with the natural beauty of Lake Atitlán. There is a deep sense of peace throughout the property—it’s the kind of place where you truly disconnect from the world and reconnect with what matters. What made our experience truly...

“Staff and clean ”